Paper Source

I had a HORRIBLE experience with Paper Source. I ordered return address labels, and received an error message after I completed check out. Assuming that meant my order was not processed, I placed another. Shortly after, I received two order confirmations. I emailed Paper Source's customer service department with both confirmations and was (not so promptly) told that I in fact did NOT place two orders. So, I then received TWO orders in the mail. One of the packages was soaking wet (which I totally understand was not Paper Source's fault) leaving the product inside wet, warped, and unusable. Not only was I annoyed that I received two orders when I tried to avoid this situation, but the quality was subpar. The addresses were illegible, and grainy. I again emailed their customer service department, explained the situation, and asked for a refund. Not only did they REFUSE to refund me, they took forever to respond. After going back and forth several times, I asked to get in touch with the manager. I was told I could not speak to a manager, and that a refund would not be processed. So I threw away the labels. Two days later, I was told I could return the labels for a refund... I spent nearly $60 on something I ended up throwing in the trash. I am honestly appalled at the level of service provided. As someone who has worked in the customer service industry for 14 years, I cannot fathom how they think treating their customers like this is okay. I never once received an apology, or any sort of offer to make this right. I would never, ever treat my customers like this.

VERBATIM: You have the WORST customer service of any company I have ordered from in the last 10 years. I ordered my Christmas cards the day after Thanksgiving. It is December 15th. I have contacted customer service multiple times by email and by phone (waited an HOUR to talk to anyone on the phone). I was assured by the lady on the phone yesterday (DID I MENTION I WAITED AN HOUR TO TALK TO HER AFTER BEING #25 IN LINE?) that they would finally be at my home today. WELL, I AM AT MY HOME AND THERE ARE NO CHRISTMAS CARDS. NOT HERE. PISSED OFF! I can't get you on the phone. Online, the order says "IN PROCESS". Order # is *******. I just want my Christmas cards. The only reason I went to you is because I got my cards through paperless post last year, and they were ON IT. You are the worst. I want a refund and I want my cards NOW. NOBODY SHOULD HAVE THEIR CHRISTMAS RUINED WITH YOUR AWFUL SERVICE.

I ordered 40 Christmas cards 3 weeks ago and received 4 individual cards. I called customer service to ask them to please send the rest of the cards and was told "Of course, sorry for the mistake, you'll have the rest of the cards next week."
Then, 3 days later, was called by Paper Source to be informed that my order was canceled due to their mistake on the website (they had written "set of 10 letterpress cards" in a description for a single card).
I asked to speak to a manager who just reiterated that they made a mistake and canceled my order. After becoming upset over the phone, I was offered 10% off if I wanted to buy more of the cards, but then was told the product wasn't even available...
So I asked to return the 4 single cards and was told "we can send you a prepaid return slip this time, but it's not something we usually do..." When you've messed up an order so completely badly, how about you don't give your customer a hard time about wanting to return said order.
I've overpaid for Paper Sources products for the last time!

I designed and ordered printed cards for my son's sixth birthday party. The day after I placed the order, I wanted to show the designs to my son but discovered that the card I designed and ordered does not appear in my account for them online. I contacted customer service thinking it must be there but they told me that actually they do not keep images of designed cards for customers to view once ordered. Then they emailed me the front of the card and it had a text error. When I confronted them about this because I know 100% that the card I approved did not have this error, they denied it (it's a spacing error, with one word on the wrong line when it fit on the line above it when I okayed it... see the word "Carpinteria" in the image they sent me below). Last straw was getting an email saying it'll be here on 9/4/18 when the shipping I paid for said 8/31/18. I talked to someone in customer service about all of these issues and requested to speak to a manager. After waiting on hold 10 minutes, I asked if a manager could just call me back later same day when they had time and they said sure. That call never came. Papersource is just terrible across the board for printed cards. I use Paperless Post for all online invites and loved them for printed ones too. It's a shame they don't offer them anymore. I will definitely find a different company for online printed cards in the future. You should too!

The store has such cute things, but don't bother ordering online. This was one of the worst customer service experiences I have ever had. I ordered Gender Reveal cards online to use during my Gender Reveal dinner party. I paid an extra $30 to overnight them on a Wednesday just to make sure they would arrive in time. The Friday before my party, I called PaperSource to check on the status. The cards still hadn't shipped. While this was frustrating, customer service did apologize and assured me they would cancel my order since they didn't ship them in time. I had to scramble the day before my party to find another Gender Reveal option. Fast forward 3 weeks and I receive a notification that the cards shipped. I received the cards the next day because they were still overnighted since the order was never cancelled. They still charged me overnight shipping even though this was 3 weeks after I made the purchase. Again, I contacted support. They apologized and said that the best thing to do would be to drive to a PaperSource location and return them in-store. Are you kidding? Personally, I will never shop at PaperSource again. I am still waiting for them to refund me the cost of the cards and the overnight shipping.

I bought Holiday cards through Paper Source. It has been a disaster. You should NOT use them. Designing the card was a nightmare. Every time I uploaded a picture, it crashed. Then when the card seemed done, I went to add the saved card to my cart, and none of the photos would display when I previewed it again to be sure. Finally, after rebooting my computer and starting over 3 times, I was able to get the design with the photos. I emailed the company multiple times and only got one automatic response. Today the cards arrived. 3 of the 6 pictures are missing on the card and have blank spaces (see attached). I went online to look at the card saved in my files and the pictures are there. I called their customer service. The first time I called, I was customer #25 in line but when I got to #18 they dropped my call after 20 minutes on hold. I called again later. I was caller #10 and was dropped after 10 minutes. I am now on hold again, caller #15 and it has been 16 minutes already and I only moved to caller #12. I did not lose the calls because I have my phone on speaker and a table not touching anything (I am not holding the phone). They dropped my call, probably on purpose. DO NOT use this company.

Never received order. Emailed them twice with no response. Called multiple times but they never answer or call you back. Think this site is a scam.

I've had to order, reorder, overnight shop & was charged 5 times for the wrong order! Incompetent customer service!

To whom it may concern:

I am highly disappointed with the result of my product.

I took the extra steps to customize my Puppy announcement cards so I that I would like the final product.

I have more than one complaint. Not to be that person, but in hopes your services improve.

I first off wish there was a place to right a review. I should of known better not to use your services with no reviews to see how other customers enjoyed or did not enjoy your services.

However, what I can positively share, is that you have a nice customizing utilization that is easy to use. That is one reason, I went with your company.

Attached to this email you will see 2 photos.

That extra step in making sure I would get the end product is the photo you see where I took a picture of the product on my computer to ensure it would be what showed up in the mail.

I am so thankful I took that photo.

As you can see, in the second picture, that is not what was sent to me.

The other things I found very frustrating is the "Rush Service" I ordered this product on Thursday. It was not even started until Monday. If I had know Rush Service means "whenever it is looked at" I would have definitely not used your services.

Lastly... and part of my fault for thinking I could trust you, but, the fact that I thought you would come through on your end and not ever needing to return the product or get my money back.

I am aware that it states this in check out that you can not get that feature in customizing... but now knowing you have messed up my product puts my in the position to lead everyone I know who comes near your services, to steer clear.

I am not sure if you can or will make this right.

But the 10% off, plus Rush Services truly mean absolutely nothing when you jack the customized product.

Also... for an update...

You should really have the package be track-able to the customer.

I called in to customer services to see where you were at in the process 4 days after ordering and the customer service phone line took over 15 min and I was disconnected 3 times... when I was finally connected to someone... he was the rudest boy I have ever communicated with.

Never again.

I wish I had read reviews before ordering from this company! Never Again! The absolute worst customer service that I have ever experienced.

I received it as a birthday gift and they are so beautiful and great quality paper.if and when I run out I will be repurchasing!

Went to look at wedding invites no where to sit. Standing room only and no one ask to help. $#*! show