Paper Source

Avoid the store. Employees used to be wonderful. Now it is staffed with rude "diverse" entitlement-attitude lazy (they blatantly ignore white customers) employees who are too interested in digging around in new merchandise than they are in waiting on customers who are standing at the checkout counter.

I cannot believe that Paper Source is still in business after researching the reviews (which I should have done before ordering). Over a 3 week period I have had no response from 5 emails, waited on hold over 3 hours only to be disconnected, 4 times left my number for a call-back that never came and tried to call for 3 days straight to only get a busy signal. Charged for and never received 2 items, I give up on them and am now calling my credit card to dispute the charges. They are the absolute worse company I have ever dealt with and I NEVER buy from then again.

Purchased an embosser with gift certificate for free embossing plate. I purchased out of town. Certificate code did not work. Was on call with customer service for over 20 minutes, with kid screaming in the background, providing receipt information and they had to escalate the call in order to provide me with a new code. So I wait for someone to call me back with that information. Bet no one calls back! This is terrible customer service. They simply had to reissue a new code and be done with it. I provided all necessary information. I will never buy from this company again.

DO NOT even think about using paper source for invitations. Read CURRENT reviews all over the internet. They are horrible, mistakes with every order and then NO ONE to answer for them. I have never witnessed such poor customer service. We used minted for save the dates and had no issues!

I placed an online order and there was dead silence after it shipped. There was not even a response when I emailed them 2 weeks later to ask when the order would ship. Then abruptly a week after I received notification that the whole order was canceled. Horrible experience.

Changed the description after I purchased to say only one hand sanitizer would be sent. Unclear advertising and ripping people off charging $8.95 for one 2 oz hand sanitizer, plus another $10 for tax and shipping, during the Coronavirus Pandemic.
Paper Source is just another business taking advantage of people.

I wanted something special for my parent's 70th wedding anniversary. My daughter-in-law recommended Paper Source, she is a wedding planner. I received my first batch of invites in a timely fashion, but needed more. I ordered and checked my progression for shipping, it was sent back to the FedEx distribution in a endless circle. Called and talked to Keith at Paper Source on Tuesday, he said someone would get back to me in 24-48 hours, he said he was processing my reprint, called on Thursday, he hadn't even done anything and was putting in my order immediately. I got a call Monday from a customer representative, nothing had been done with my order, and said she would process it and overnight it. I didn't get it until Saturday, the RSVP date was past due. What a mess, don't order from Paper Source online. I am telling all my friends and family.

My expensive invite was printed without the RSVP and also forgot to print my Christmas picture on the back. My party is in 1 week and I still do not have the reprint despite over a dozen calls and emails!

I had bought hand sanitizer online and when they shipped out they gave me a tracking number that did not exist on fedex then i wrote to them online. We wrote back in forth until they stop responding to me. I wrote multiple emails but no one responded to me. They eventually resented my order. Which i receive today and two of them were opened and spilled. Which was the more pricey one. I ordered on March 20th and just received it April 27th. I would not ever buy from here again.

I purchased the 2020 Page A Day Planner on Jan 2nd. The store was out of this item so the clerk ordered it online for me and had it shipped to my home. On Jan 15,2020 I called Paper Source to check on the status of my order and was told that the order was cancelled due to the item being out of stock. I was never notified about the cancellation in any way and although they cancelled the order, I was not refunded my money. On the phone the rep told me I needed to take my receipt to the store for a refund. Why should I have to take time out of my day to find my receipt (digital one was not provided), stop at the store, explain the situation again and then have the refund processed. This company has so many issues.

I purchased the hand sanitizers, it specifically says on the website that it is assorted hand sanitizers, but when I received my hand sanitizers, I only received two individual bottles at $16. I know when I first ordered the hand sanitizers, a quantity of 1 was not listed. This company is misleading people, taking advantage of the pandemic.

I have never had such as horrible customer service expereince as I had with Paper Source. They are impossibel to get in touch with so you have no way to cancel an order that is 3 weeks late. I will never, ever shop with this company again.

I was so excited to send my friend the personalized stamp for her engagement gift. Paper source got the shipping name incorrect, put my gift note at the bottom of the box so she didn't know who the gift was from and almost missed the note completely, and didn't gift wrap the items I sent, they just sent the gift wrap on the side with the items. Take note that when they offer you a gift bag with an item you put in your cart they aren't offering to gift wrap it, but just send you a gift bag. Not sure why they allow you to send a gift note but not gift wrap your items. So disappointing. My friend even told me to call the company and let them know. I called and they would only refund me 25% off the 6 dollar gift bag. Poor customer service.

The site advertises so boldly order now in time for Christmas! I order personalized cards Dec 9 and here it is Dec 21st and no cards yet. They should stop taking orders when they know they won't arrive on time. I called them today and was on hold for 35 mins and once I got from 14 to 7th In line they automatically disconnected me. I had to run out today to get replacement cards that I'll have to hand write and I wanted all my friends and family to get my cards early so they could get my new address. Pspersourse does not answer emails or phone calls and they are deceptive with their advertising! Never had this problem with Shutterfly or papyrus! Not happy papersource. Never again!

My online order confirmation had a tracking number for FedEx that was incorrect. After several calls I was told my item was shipped via USPS. When it finally arrived only part of my order was shipped and they neglected to inform me that the other item was on back order. I am trying to cancel the rest of my order. Still trying to get this resolved. HORRIBLE EXPERIENCE. Lost customer.

How I wish I'd seen these reviews before making an online purchase, coming up on four weeks ago. The holidays are behind us now, so the cards I ordered are of limited use. It's looking like I'll have to get hold of Paypal or VISA and inform them that this business isn't fulfilling orders, and seek a charge-back. Their confirmation email says that if there's any problem, they'll notify the buyer immediately. Since the site now lists the cards I ordered as "Out of Stock," I'd say there is a problem. I have emailed customer service twice, with my order information, without the courtesy of a reply. Something's not on about this company.

Update. They finally contacted me and apologized and asked if I just wanted to cancel the order. Since the intended use of the cards was long past, I did so. That was about 7-10 days ago. Today I received the cards, just under two months after ordering. They can serve as late "New Year's" cards, so I guess I'll keep them. Returning (and getting credit) would be a nightmare.

I was almost relieved when I typed in "review of papersource" into google and saw that so many others had similar horror stories from ordering specialized products from papersource. They never shipped out my invitations on time even though I called to verify my order before I purchased. Since they NEVER processed my order (3 weeks after I initially ordered), I canceled my order and they informed me I would be reimbursed for the full amount since it was an error on their end. Two weeks larer, I received an email informing me that "my order" had been shipped and I was charged the full amount. When I called, they informed me that I would need to return the product to receive my refund. Long story short please just avoid working with them if you want to maintain your sanity.

I have purchased hand sanitizer from them, and the way it was described on the website, it seem that I will be receiving 7 bottles of small sanitizers in different fragrances per order total of 42 bottles for 6 orders. I need to distribute them to my employees for their protection. When they arrived, I had received 6 bottles of 2oz each sanitizers, and I had paid almost $60.00 dollars for them. I called them and I will be returning them all!
They have just added a new line for their hand sanitizers, which notes it will be one bottle per order! I guess people have complained about the lie on their website.

Online shopping isnt rocket science and hasnt been for some time but it is completely beyond this company. I ordered a number of items online, the purchase was confirmed and a couple of days later was told that the order had been shipped. Two days after that I was told that one item I had ordered was not available (so the order had shipped but not really, how does that work?), but that the rest was on its way. I did receive one item, but the bulk of the order not, and the Fedex link forwarded to me by Paper Source indicated that although a shipping label had been created, no actual package had been received for shipment. Followng multiple email exchanges, and two lengthy telephone conversations, with Paper Source's 'customer service' team, I was offered a 20% refund for goods that had been shipped but not received, despite the fact that the company had no-evidence that anything had actually been shipped at all. This is just plain dishonest. Avoid all online dealings with this company.

I bought a 2021 desktop calendar in late December. Nothing personalized, just a simple calendar that cost less than $10. It took about a week to ship but it wasn't a big deal to me if it arrived a few days after New Years. So far so good. Finally my package arrives and the box seems quite large and heavy for a small paper calendar. I opened it and inside was a big, thick spiral bound planner. No calendar. I immediately took photos and sent them to the customer service email address listed on the website. FIVE BUSINESS DAYS (not including the weekend) go by without a response. I tried calling the customer service number in the evening but the wait time meant I got cut off at the end of their business hours. Today I called in during the afternoon and kept my phone on while I stayed busy with work. After THREE HOURS I got to speak to a human. To his credit, he was very pleasant and sent my a refund and a shipping label for the planner within a few hours. But I can't believe that this was such a headache. Either customer service is horribly understaffed or Paper Source is sending tons of other people the wrong items. I won't use this website again.

DO NOT USE PAPER SOURCE ONLINE PRINTING! I WAITED 2 MONTHS AND CALLED IN 5 TIMES! STILL NOTHING HAS BEEN DONE. I CANCELLED MY ORDER. A SIMPLE ORDER OF 50 INVITATIONS. They lie and say its getting done and nothing happens. THE ABSOLUTE WORST EXPERIENCE!

1)Ordered a Baby "BOARD book" and received a hardback picture book instead. 2) Ordered a puzzle, which did not come with our other purchases. The statement said it was back ordered-we were never notified from the beginning that the puzzle was back ordered. However, we were charged for the puzzle. Still no puzzle 4) contacted customer service via email repeatedly to request an estimate on when the puzzle might be available-absolutely nothing! 5) called the customer service number and waited in the que for 2 hours(my phone was on speaker as I waited) When I was finally at the first spot and waiting to be CONNECTED, the call was dropped and disconnected. WHAT A NIGHTMARE OF A COMPANY TO DO BUSINESS WITH!

Ordered christmas cards and another non custom item thru them. Customer service is non existent/incompetent - they had confirmed they would cancel the order (after much difficulty trying to reach them - they said "Our phones are broken) but instead fulfilled it TWO MONTHS later after I already got the items from a different stores and had canceled thru them.