• PaperTrue

PaperTrue

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Overview

PaperTrue has a rating of 3.9 stars from 350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaperTrue most frequently mention high quality, constructive feedback, and live chat. PaperTrue ranks 28th among Academic Editing sites.

  • Service
    11
  • Value
    10
  • Quality
    10

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 85.7%
Positive
24
Neutral
1
Negative
3
6
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How would you rate PaperTrue?
Top Positive Review

“Poor professional editing”

elham s.
10/1/24

It was good for the first time. Use more experts.Specialized fields such as geology require experienced professionals.

Top Critical Review

“PaperTrue - A Nightmare for Authors!”

Elizabeth S.
8/5/24

I'm an author who recently used PaperTrue for typesetting my book. It was a complete disaster. Missed Deadlines: They were weeks behind schedule, with no clear communication or updates. Incompetence: They ignored my detailed formatting instructions and made countless errors. Unprofessionalism: They were unresponsive to my concerns and offered no solutions. Data Concerns: They even hinted at using my book for AI training without my permission! I've wasted valuable time and money, and my book launch is delayed. Avoid PaperTrue at all costs! They clearly don't care about their clients or the quality of their work.

Reviews (350)

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Reviews that mention popular keywords

customer service (11) 24 hours (7) editing service (9) work (54) research paper (5)
Thumbnail of user katheyk
Australia
1 review
1 helpful vote
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November 8th, 2019
Verified purchase

My evaluation about the proofreading services provided by PaperTrue was 'Okay' or 'Pretty good'. I was quite satisfied for the first 3 or 4 jobs. However, when I got a clean copy of my longer essay, the job was a bit shock. The final copy was not ready to submit - the table in the essay was broken without editing properly. Probably, the editor did not have a last check(?).
I have now a 2,000 word essay, but I am hesitating to ask PaperTrue, because if I might have another bad luck.

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Hey Kathey,

Thank you for taking out the time to review us. Our support team will be in touch with you within the next 12 hours and understand what went wrong. Rest assured, we will revise your document at no extra cost and make sure your experience remains consistent as it has been in the past:)

Regards,
The PaperTrue Team

Thumbnail of user ao108
Mexico
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Most of times a person with an adequate knowledge about the topics of the manuscripts reviewed these. Editing work is not so expensive as others. Additionally, reviewers take in account indications as number of words in the abstracts.

Thumbnail of user yasongj
Virginia
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

I chose Papertrue because I needed a good copy editing and proofreading service to double-check my thesis before publishing it. The results were impressive and well worth the time and money invested. It was well-explained, and greatly improved.

Thumbnail of user harshadab1
India
2 reviews
1 helpful vote
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April 7th, 2020

I got 'A' for my dissertation, and I probably gain Master degree with distinction! This is much better than my expectation and I am really happy with this result! Thank you very much for your help. Without your help and advices, I could not have gained such a good grade! I will recommend my friends to use your service, as it is very high quality! Once again, thank you very much!

Thumbnail of user artzr
Japan
1 review
0 helpful votes
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April 24th, 2017
Verified purchase

I recently requested for editiing the free sample. First it seemed to be late than the expected due date. However, after contacting the editor, he then helped to solve the problem and the result was very nice. If there is any work I want it to be checked next time, I will use PaperTrue again.

Thumbnail of user ivanc161
GB
1 review
0 helpful votes
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May 10th, 2021
Verified purchase

Spelling and grammatical mistakes were thoroughly investigated. I expected to obtain the documents within 24 hours, but they arrived 48 hours later, which satisfied me because the documents were well received by the instructor.

Thumbnail of user maryannem11
Massachusetts
2 reviews
0 helpful votes
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November 11th, 2017
Verified purchase

This process could not have been smoother
Sent my paper, described my needs and the finished product was returned to me with suggestions and corrections which enhanced my finished manuscript in a way that I was not able to put down on paper.
VERY satisfied and will be sending my next section shortly

Thumbnail of user mohamedk33
Washington
1 review
1 helpful vote
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June 26th, 2018

I'm a medical school graduate applying for Residency and I want to say that this is the best decision I made for my future. The service is excellent and at an affordable cost. I sent my personal statement for review and I could not have been much happier.

Thumbnail of user vitaliyi5
Georgia
1 review
0 helpful votes
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September 22nd, 2023

I have ordered to edit a script in FDX format with 3 days turn around. Today is a day 5. I've got an email with "completed work " instead of edited script, I've got EMPTY TITLE PAGE plus ONE empty, white page! In MS WORD format! I called the number they have on a website. The person who answered, speaks English worse than I do. And English is not my original language! Instead of solving the problem, he starts to patronize me and delay time. I asked for a refund. I have a doubt I will ever see my money again!

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Hi Vitaliy,

Thank you for taking the time to share your recent experience with us. We sincerely apologize that your script editing did not meet your expectations, and we understand your frustration.

We take turnaround times very seriously. While our standard turnaround for FDX edits is 3 business days, on occasion, complex projects may require slightly longer. In such cases, we proactively reach out to inform the customer of the slight delay. It appears there may have been a misunderstanding regarding the final delivery format. We apologize if the phone representative you spoke with did not meet your communication expectations.

We offered a free revision to address any concerns you had about the completed work. Additionally, we attempted to reach out to you via email from our support team to discuss this further and explore resolution options. We value your business and would appreciate the opportunity to regain your trust. Please consider replying to this email or contacting us directly, so we can discuss a solution that meets your needs.

Sincerely,
Team PaperTrue

Thumbnail of user mahmoudm11
Oman
1 review
0 helpful votes
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April 24th, 2017
Verified purchase

Fast and professional response

But expected to check my phrases more and might swap by better and stronger words. Most of the correction goes for preposition, punctuation, and the word 'the' to be added or omitted
Thanks

Thumbnail of user dungt2
Viet Nam
1 review
0 helpful votes
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November 8th, 2017
Verified purchase

I'm pleased to receive the edited document from your team. It was corrected carefully so I could recognize my mistakes easily. I love all of your enthusiasm and I hope that I can receive your help someday.

Thumbnail of user marias1686
GB
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

I had the Papertrue team proofread my letter, and the service was outstanding. Spelling and grammatical errors were carefully reviewed. The editor provided me with extensive reviews and guidance on the text. PaperTrue can definitely be used in the future.

Thumbnail of user mercedeso
District of Columbia
1 review
0 helpful votes
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November 13th, 2017
Verified purchase

They took much less than 24 hours in reviewing my job. I am not an English speaker, so I needed Papertrue to correct my application papers for a job. They did great comments on my texts and they did some modifications. I feel the servie is very reliable.

Thumbnail of user shawnm91
Massachusetts
1 review
0 helpful votes
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June 12th, 2017
Verified purchase

I was impressed and pleased with the entire process. From asking initial questions to the final revised product, the process was professionally executed. The editor made my paper more organized and concise. I have used other editing sites, and PaperTrue is the best I've experienced.

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Thumbnail of user dianag79
Spain
1 review
1 helpful vote
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January 10th, 2018

We`ve used PaperTrue two times for academic edition. In both cases the experince has been wonderfull.
They provide interesting feedback and we got it published without any objection from the reviews. I strongly recommend it.

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Dear Diana,

We are very happy with the trust you have placed in us. Customers like you bring a big smile on our face:)

Thank you for the recommendations.

Love,
PaperTrue

Thumbnail of user pohanl
TW
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I've used PaperTrue's service several times, and I've found the comments, track changes, and the logic of revision recommendations are very helpful that's also enhanced my writing skills as a non-native speaker.

Thumbnail of user priyanshua
India
1 review
1 helpful vote
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May 24th, 2020

PaperTrue's editing service improved the quality of my papers' language and helped me to publish my papers easily. I found the quality of the edit most impressive. I definitely recommend this service for those who wish to get their research paper edited for publishing in international journals.

Thumbnail of user mukhtarm
Canada
4 reviews
2 helpful votes
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July 13th, 2015

I was very worried about my thesis to be edited and proofread. I chose PaperTrue and they were well within their deadline and edited my package perfectly, they also followed up quickly with any questions I had regarding the edits they made.

Thumbnail of user stefaniaa1
Austria
1 review
0 helpful votes
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June 14th, 2017
Verified purchase

Thanks for the review. It was good and the service super fast! Thanks again! I highly recommend it!
My manuscript was a scientific paper, for a journal. The reviewer was careful not to change the words, which sometimes seem wrong, but in reality, they are appropriate for the sector.

Thumbnail of user jeffreyf31
Idaho
1 review
0 helpful votes
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November 8th, 2017
Verified purchase

I first got on PaperTrue out of curiosity about their rates for editing documents and about their process. Their customer support reached out to me and offered to answer any questions that I had. He was very helpful and was able to answer all of my questions within a couple of minutes of my asking.
I would definitely recommend PaperTrue!

Thumbnail of user markr3910
Florida
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Thorough review. Extremely helpful in getting my manuscript in top form.

Thumbnail of user mbayed
Kenya
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I appreciate the communication with your team. Kevin and his colleagues were very understating, flexible, and patient. They always listened to my concerns and forwarded them to the team in view of best satisfaction of me. I loved working with PaperTrue

Thumbnail of user paull1458
GB
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I have to admit that their editors are brilliant. I tried their services because my study paper submissions were due and I had no time to edit or proofread my research. Thank you for all of his unique recommendations for my research paper.

Thumbnail of user sabera2
AE
1 review
0 helpful votes
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May 7th, 2017
Verified purchase

The service was very good and their comments are very valuable. They sent three documents, the original, track changes and final documents. So its easy for the user to finalize the texts without any hassle.

Thumbnail of user tamaral20
Washington
1 review
1 helpful vote
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December 19th, 2017
Verified purchase

It was my first experience with this service or any service of it's type. Due to the nature of the project I had undertaken, I felt they were invaluable with their proofreading, but I like semicolons and thought that the inordinate amount of time they took trying to extract them from one chapter was redundant when I removed them since they were a distraction to the readers experience with the story, and not part of any rhetorical construct. If I use this service again it would be after I had completed several drafts of my document first--Live and learn.

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Dear Tamara,

Thank you so much for your review, it goes a long way in motivating us to do better. We apologize for the inconvenience and urge you to send your document back for a free revision.

We hope to see you soon!

Cheers,
PaperTrue Team

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From the business

PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs

Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.

We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.

Company Representative

Thumbnail of user richardm109
Paper T.
Director
Typically responds within 2 days

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