• PaperTrue

PaperTrue

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Overview

PaperTrue has a rating of 3.9 stars from 350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaperTrue most frequently mention high quality, constructive feedback, and live chat. PaperTrue ranks 28th among Academic Editing sites.

  • Service
    11
  • Value
    10
  • Quality
    10

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 85.7%
Positive
24
Neutral
1
Negative
3
6
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How would you rate PaperTrue?
Top Positive Review

“Poor professional editing”

elham s.
10/1/24

It was good for the first time. Use more experts.Specialized fields such as geology require experienced professionals.

Top Critical Review

“PaperTrue - A Nightmare for Authors!”

Elizabeth S.
8/5/24

I'm an author who recently used PaperTrue for typesetting my book. It was a complete disaster. Missed Deadlines: They were weeks behind schedule, with no clear communication or updates. Incompetence: They ignored my detailed formatting instructions and made countless errors. Unprofessionalism: They were unresponsive to my concerns and offered no solutions. Data Concerns: They even hinted at using my book for AI training without my permission! I've wasted valuable time and money, and my book launch is delayed. Avoid PaperTrue at all costs! They clearly don't care about their clients or the quality of their work.

Reviews (350)

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Reviews that mention popular keywords

customer service (11) 24 hours (7) editing service (9) work (54) research paper (5)
Thumbnail of user krism105
Ukraine
5 reviews
1 helpful vote
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July 2nd, 2020

Thank youvery much PaperTrue for the assistance editing my manuscript. Now, my manuscript havebeen accepted by the top reputation international journal Q1 in education field. Oncemore, thank you PaperTrue, your help is my confidence to write manuscript to publish onreputation journal.

Thumbnail of user glena81
GB
1 review
1 helpful vote
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June 10th, 2021
Verified purchase

PaperTrue's services are excellent and timely. The chat support was helpful. The editor did very attentive work, my document was carefully cleaned of grammar and other errors.

Thumbnail of user brendab134
California
2 reviews
0 helpful votes
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July 10th, 2017

I am working on my Doctoral Program in Nursing. This edit of my work was very helpful to me and I will be continuing to use this service for future papers.

Thumbnail of user rodgerf36
Virginia
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

As a researcher, I used their proofreading service for my journal publications. Quite pleased with the results. In comparison to other firms I have worked with, their price is quite affordable.

Thumbnail of user suhendras
Germany
1 review
0 helpful votes
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July 5th, 2017
Verified purchase

Prompt answer, real time communication with chatting tool. On time and in satisfied Translation. I will give again hier for my next Translation Project!

Thumbnail of user simonf101
California
1 review
0 helpful votes
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March 8th, 2021

Beware, the sample they provide you will be perfectly edited. I submitted two projects at the same time. One was a short story and the other was a 150-page manuscript. I got the short story back quickly, but full of new errors.

The errors were obvious, like sentences missing and double words (that that). I emailed them about the concerns and they asked me to highlight all of the mistakes and send it back to them (taking more of my time to point out all of their mistakes). I told them I could not afford to correct their paper for the 150-page manuscript because it was just an unacceptable expectation for a paying customer.

They assured me that the manuscript would be flawless. They returned it a month late and it was full of errors. Again, they asked me to highlight them, which I refused to do for the whole 150 pages. I asked for my money back, but they don't grant returns. Their policy is to "fix it" until you are happy (or too tired to complain). They assured me that the second time would be better and that they would have their chief editor fix it. Again, they sent the 2nd version back to me late and with obvious errors throughout the paper. I paid $1300 for this! So, I highlighted the work again (which took me two days) and I corrected all of the grammar and sentence structure issues.

I replied with a catty email saying they should hire me to edit their work. I never heard back from them. BEWARE of companies that don't have refund policies.

This place gets away with what they do because they have YOU highlight the issues so they can easily fix them

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Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Hi Simon, thanks for writing to us.

We've checked our records. The orders you've placed after your sample have not been paid for. This means that we never had a chance to work on them in the first place. Since this is the case, there is no question of delivery, let alone the relationship you've detailed in your review.

We've also seen that you have posted this text verbatim on TrueEditor's Trustpilot review page (https://www.trustpilot.com/users/5e7e20365409e813066d9294). It seems like you've simply copy-pasted the review here now. We can't help but suspect this to be a disingenuous attempt by a rival to undermine our work.

Best wishes,
PaperTrue

Thumbnail of user philipt239
GB
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

I had a great time working with Nancy. She's ideal for legal documents, in particular. She gives extremely useful and professional input and well-versed in legal citation formats and terminologies.

Thumbnail of user marcos326
Brazil
1 review
0 helpful votes
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December 12th, 2017
Verified purchase

I am very happy with the final result of the proofreading of my article. PaperTrue team is very attentive. I'm sure I'll ask for other proofreading jobs again. Thank you!

Thumbnail of user terrencer21
GB
1 review
0 helpful votes
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December 19th, 2019
Verified purchase

My job, estimated to be done within 48 hours, was delayed for more than 15 hours. My assignment Rhys was submitted without proofreading. They were even reluctant to refund initially.

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Hi Terrence!

Thank you for your honest review. We’re sorry for the unpleasant experience you’ve had working with us. We are working to prevent such instances in the future.

Best,
Team PaperTrue.

Thumbnail of user janeb133
Philippines
1 review
0 helpful votes
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July 5th, 2017
Verified purchase

Trustworthy, reliable and an outstanding company. I love how they cater their clients as well as the services they offer. Truly recommended. I am extremely satisfied.

Thumbnail of user meghanb62
Virginia
1 review
0 helpful votes
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April 29th, 2020

I was very impressed with your services! Your service was prompt, effective, and reasonably priced. I am looking forward to using PaperTrue in the future

Thumbnail of user carlab50
North Carolina
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

Excellent job! Great comments. The comments were very helpful when it came to deciding whether to keep the change or not and if I needed to make changes elsewhere in the document.

Thumbnail of user craigt78
Alabama
1 review
0 helpful votes
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August 3rd, 2018

Everything was fast and accurate. They were very thorough and easy to work with. I submitted my essay for review along with instructions and in less than 24 hours I had my results with comments.

Thumbnail of user guadalupeb29
Argentina
1 review
0 helpful votes
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December 11th, 2017
Verified purchase

It was a great experience and you are teaching me a lot. I expect to submit tomorrow another work. Really, it was very pleasant. Thank you, Paper True!

Thumbnail of user billm985
India
1 review
2 helpful votes
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May 9th, 2020

I like working with papertrue, they work fast, go beyond grammar and spelling delivering high quality. You can choose to work with the editors you feel comfortable with

Thumbnail of user valeriej30
Australia
1 review
1 helpful vote
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May 8th, 2017
Verified purchase

I have enjoyed your service.

I have noticed that the earliest editors where better.

To be fair, I have not use your services long enough so I'll have to see how it goes when after a while.

Thumbnail of user richardm109
Paper T. – PaperTrue Rep

Hi Valerie,

Thank you for reviewing our service. We see that you have used our service in the past and we thank you for trusting us with your document again. Although we are disappointed to know that you did not feel that the experience was up to the mark. We value your feedback the most and we will do our best to make your experience better with us in the future to earn a 5-star rating from you.

Best Regards,
Team PaperTrue

Thumbnail of user jacobs115
Arizona
1 review
0 helpful votes
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April 24th, 2017
Verified purchase

I was very satisfied with how they managed to edit my story to make it as perfectly written as possible. They were very professional when it comes to editing and proofreading. Thank you PaperTrue!

Thumbnail of user jihyunm
KR
1 review
0 helpful votes
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April 25th, 2017
Verified purchase

It was so good! Exactly what I wanted!
I believe that my editor had a great job for me.
Besides, the editor taught me about writing skills for my further research.

Thumbnail of user kelleys28
California
1 review
0 helpful votes
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January 11th, 2018

I really appreciated the top-notch service and professionalism that PaperTrue provided me for the services requested. You guys are the best. Continued success and prosperity to you.

Thumbnail of user jamesc786
GB
1 review
3 helpful votes
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May 7th, 2018

Very pleased with the service and the quality of the product. The suggestions from the editor made absolute sense. Will definitely use again for my next book.

Thumbnail of user hussene2
Ethiopia
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

I have used this platform to improve my academic papers. I found it very important. It is better to use this platform for everyone who wants to publish an excellent article or book.

Thumbnail of user astonf1
GB
1 review
0 helpful votes
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June 3rd, 2021
Verified purchase

Papertrue Proofreading Services were incredibly thorough and accurate. Overall, the manuscript was greatly improved. Thanks Papertrue for the guidance.

Thumbnail of user apaj
Thailand
1 review
0 helpful votes
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April 25th, 2017
Verified purchase

I have got the article back on time with excellent responses. I also receive immediate attention when I was worry about the deadline of the manuscript.

Thumbnail of user elijahc212
GB
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

The service was fantastic. Their proofreading and editing was on point and professional. They replied to my queries under an hour. Customer service was great! :)

Thumbnail of user nikolinap3
Croatia
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Very nice job. Thank you! Very professional and very fast.

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From the business

PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs

Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.

We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.

Company Representative

Thumbnail of user richardm109
Paper T.
Director
Typically responds within 2 days

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