Paramed

I have gotten PSW's from Paramed in Toronto. It failed to provide them 4 times in about 2 weeks, despite I having confirmed before with someone in Paramed by phone for 2 of those times. I also sent messages twice to the attention of 2 people at Entendicare in Markham, which is connected to Paramed. There were 5 messages in total sent over 5 days, none of which were ever answered. I talked to someone at Home and Community Care Support Services (Toronto Central), an operation that deals with services for people. She said that a Paramed PSW had come in the afternoon the day before. However, I was at an appointment that afternoon, something I booked weeks before, and no one ever told me about anyone coming. I also sent an email to Paramed earlier about a PSW to come 6 to 7 that day. I was at home between 6 to 7 that day. The time period was originally given to me by a Paramed employee and confirmed by that person twice before by phone for 2 other days.