Parcelforce.co.uk

I paid the customs charge on a parcel expecting it to be delivered. No delivery happened. When I checked up 4 days later using the tracking reference, the update stated that delivery had been attempted and a card left. This was most certainly NOT the case! I then called Parcel Force's customer service and was assured that the parcel would be delivered today. Again no delivery. I called customer service again and was told that the previous person I spoke with had made a mistake and I could either re-arrange the delivery OR pick it up. As Parcel Force seems to hire only very "challenged" individuals, I shall pick it up myself. No wonder Parcel Force has its extremely well-deserved 1 star rating!

One of the worst courier services in the world in my opinion. They are not customer-friendly and are repeatedly incompetent. The latest experience involved waiting in all day for a delivery, then suddenly the tracking said the parcel was being returned to the depot, only two hours before scheduled delivery. The excuse was 'insuffiient address' when the parcel had all the correct details on the address label. Over half an hour to get through their stupid telephone menu to speak to an equally unhelpful agent who shed no light on the problem.
+++++++++++++++

MY RATINGS:

5 STARS PLUS! = Exceptional, with an unusually high standard of quality/ workmanship/ service/ communication, and zero problems. Highly recommended.

5 Stars = Great quality/ service/ value for money, with minimal problems. I would recommend.
4 Stars = Very good, and I would use again
3 Stars = Average, with room for improvement
2 Stars = Poor service or goods. I do not recommend.
1 Star = Gross incompetence/ dishonesty/ negligence. Stay away; the worst of the worst.