• Parts Galaxy

Parts Galaxy

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Thumbnail of user buddyb17
Texas
2 reviews
1 helpful vote
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September 16th, 2019

I ordered mudflats from parts galaxy and the shipment tracking info they sent didn't show anything. I never got the product or a refund and then they said it was delivered by FedEx on the 23rd. My security cameras show no deliveries on that day. DO NOT BUY FROM THEM

Thumbnail of user richardk525
California
2 reviews
0 helpful votes
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October 30th, 2019

I bought a New distributor for my 2000 Honda CRV with 227,247 miles when the OE distributor finally failed. This was 4/24/17.
5 months later at 229,247 miles or 2,000 miles the unit failed while I was driving on the freeway.

I had to order another unit from them and send it back before they would issue my credit which I did. Fast forward to 10/28/19 and 235,574 miles.

I picked up a business associate at the airport and on the way out the replacement distributor again failed while driving leaving me stranded in traffic and a hour wait to get a tow.

When I contacted the company again they said the unit was out of warranty since it was past one year. I explained that this was the 2nd one that failed and obviously there's a problem. It only had 6,327 miles on it and again was a new unit.

They changed their warranty to Limited Lifetime on these units two months after I got my replacement but said sorry for your troubles but it's out o f warranty.

It's interesting that the same part number now has none in stock and they only sell one that cost almost twice as much. When I suggested that they probably discontinued it due to so many defects they said no they were just of of stock, "Right"

My whole career I was in the automotive aftermarket representing hundreds of Automotive Aftermarket Suppliers of Parts, Accessories and Chemicals. I've never seen a company disregard their customers like this when there's obviously a problem.

Needless to say you can't leave another review after you leave one on Ebay which is where I purchased it from or else I'm sure they'd have many more negative comments as most leave feedback right away before they have a problem.

Stay away from these guys and buy from a company who stands behind their product and customers.

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