PartyCity

Really! Saturday morning I go in for 1 balloon. There are 3 people off to the side filling balloons for orders. I understand that. I pay for my 1 balloon and asked to wait. Meanwhile this one person that I purchased my balloon from needs tho check out everyone in line and answer all of the phone calls from people to see if their order is ready for pick up. OK I browse the store keep checking to see if my balloon is being filled. Nope. Now had I not paid $13 for this balloon of a large #2, I would have probably said forget this and left. 40 yes 40 min later the person asked for help. I finally got my balloon. Advice - don't go to Party City on a Saturday needing 1 balloon.

We bought a costume for 9.99 the total ended up being 17.98 when we ran out debit card they added 1.75 tax to it but they don't tell you about the tax after you place your order it shows in the email they send you their thieves they steal from you you don't do business that way a 9.99 costume from party city ends up being 19.73 that's a total rip off won't ever do business their again lesson learned

The worst customer service brought a 15 balloon for my 7 year old grand Daugther it didn't stay up 24 hours went to store Mgr mike super rude called corporate 3 time no return call. Worst experience every trying to get a new balloon i will never go to party city again terrible.

Bought 7 princess helium balloons. One lost helium right away. Took it back and they basically said too bad and wouldn't do anything about it even when the other 6 were fine. Also very rude as I guess if you have a monopoly in this market, you can be rude.

2 Workers this past Saturday time 11:45 am. were in charge of the balloons were rude and mad about short staff. When I checked out after purchasing 2 balloons I was told it was 2 hr wait. Cashier suggested I take the balloons to pop shelf store to fill up if I did not want to wait. I will never shop there again.

The service was very poor. No visible lines open atcheckout. One gentleman told us we were in the wrong line and go to another register but never bothered to help us check out. We decided to put our stuff back and leave. In these tough economical times, it's a shame that businesses treat customers this way.

They are The worst about advertising customizing supplies. I was charged immediately, but my order was never sent out. For weeks I waited for my sons graduation customized items,& of course it never came in time. I wasn't given a direct answer after calling the customer service line Several times, they lied about sending emails to verify with me, there's no communication within the making, warehouse,& shipping they are clueless and don't know how their own system works. I asked for a refund and that yet still won't happen until the find my order in their warehouse system. I will never purchase with them again.!

Ordered my daughter her costume using a coupon and they had a free shipping deal going. So we got a deluxe costume, wig and all, for 15 dollars no shipping costs and to top it off it arrived days earlier than anticipated shipment date and my daughter is in love! Thanks Party City!

Ordered 4 balloon bouquets in advance. Not ready when I arrived - asked and paid for individual travelling bags - not bagged and they combined the bouquets. Suppose to have green ribbons hanging - no ribbons at all. When "manager " called he was rude and questioned why the person didn't notice when they picked up? Why didn't staff check the order is what I say. Will never shop there again! FYI - I am a small business myself in London Ontario and would not be in business if I treated my customers this way!

My wife was in a pinch and needed 2 balloons inflated. They wanted $9 PER BALLOON just to inflate them! So she bought 2 of their balloons and was charged $28… for 2 balloons! Enjoy your $28 Party City. I hope it was worth losing two customers for life. Oh, and thanks for the story to tell others.

This Hikes Point Plaza store in Louisville offers curbside pick up, which is great for a parent of a child with special needs. However the service is horrible. After the store texted ready for pickup, we sat in the parking lot for 35 mins calling and texting and no one picked up. I ended up having to bring my child into the store to let them know we were out waiting. The manager responded they were really busy in the store and would not be able to bring the balloons out to us. I had to wait in line and get my order myself. If you offer curbside pickup, then don't make it optional only when it's convenient for the staff. This store is so unmanaged, I wouldn't go back. I'll drive somewhere else. They had 7 people behind the desk

I hadn't been to party city for a few years. I decided to go to the one in Ferguson Mo. To get some supplies for our family reunion. When I got ready to check out, the girl was on the phone and she told me to hold on. Then she told me to step down to another register which was strange because she was using the one that I was standing in front of. Long story short, two days later, my bank asked me was I buying pizza in Baltimore. I told them know. Whoever it was, we were using the card at the same time. My bank caught it. I think the girl gave my information to whoever she was talking with on the phone. So buyers beware. Use cash if you go inside. That's the only store that I had been in that was different because I backed tracked where I had been and it was party city. FAIR WARNING ‼

I ordered several items for an upcoming party. Order arrived with everything thrown into a big box with one package of "protection". The piñata had several loose strings (not even sure how that happened through delivery). The fondant box was stained, damaged, and opened. I contacted customer service 2 days ago and have yet to hear a response. Very disappointed with their customer service and shipping

For an organization that sells their products at such a high price they should have adequate staffing and better customer service. It's is unacceptable that there is only 1 cashier and no self checkout stations.
Horrible and staff attitude is terrible. I would give this a 0 star rating but then I couldn't post a review.

Thank You to Kyle at the Wheaton, IL store for his help in getting me the balloon numbers I needed for last minute party. Very helpful, please give him an excellent review from me. Thanks again Kyle. Party City always come thru for me.

My 11 yr old daughter wanted to have a few balloons made up for "pops" ( her step-dads name, for Father's Day we celebrate his day earlier). We went online to see if could pre-order with our limited time we had. Unfortunately not. We called on Earlier this week, put on hold then hung up on. The store is like 30 min away and we where trying to save everyone time at this point. I looked online again to see if for day of I could get curbside, no. I called about 7:20pm they put me on hold so as I was driving there I stayed on hold. We ran in and the older lady at the register questioned someone if balloons r done, yes. So she mumbled we r fine blowing up balloons tonight. I said I was on hold for over 20 min, no where is there a sign saying they stop blowing up balloons 40 min before close time! My 11 year old bAlled her eyes out the entire 40 min ride home! Thank you for ruining our day! Never again!

All my experiences at party city have not been pleasant. Not only do the stores have a strange oder but have horrible employees. I have had my fair share of bad employees, but party city really tops them all. Not only are they rude but also mannerless. Eye rolling, throwing bags at the customers, smacking their lips, completely flat out ignoring the customer, saying racial slurs, etc. ive complained several times and ive never seen any improvements.
PartyCity really needs to work on who they are employing and how they're training them. I would also recommend hiring mature managers that will handle a situation with an unbiased mind set.

I ordered online May 8th and it's now June 25 th still haven't received my items. I've made two calls to party city and was told twice my items were sent back without reason of why. Second person did a reship out and promised me I would get it in three days, well it's the end of the week and still no items have arrived to me. And there's no tracking. Now I'm going to call again and demand a refund now. I don't even want it anymore and my event is July 3rd.

If you risk it and order online from Party City. Watch your account. They charged me twice and deny it blaming on my bank. You cannot reach a real person. You go on a wild goose chase and get recordings that never give you an option to talk to someone. If you email them, they stop responding after they tell you it's the banks fault. They told me my bank is just holding my money until they release it. That is absurd. My bank of 34 years tells me that they are lying. That Party City has submitted two charges for the same amount. My bank is taking action against them for the erroneous charge. What a waste of time. NEVER again!

So disappointed! Bought a gender reveal piñata with pull strings and it FAILED! Damn near ruined the party. Spent close to $30 and am totally disappointed. I should have purchased one online instead of trusting Party City. Will NEVER make that mistake again.

Bought two balloon bouquets filled with helium. Two days later most of them dead on the floor-just in time for the party. Waste of money. That Party Place's balloon bouquets last for a month. Won't make the mistake of shopping at Party City again. Junk.

Went into store at 8:15 am and asked for one Mylar balloon. Was told no 'walk in orders' So wait, what? Can't get one balloon at a party store? Asked 'manager' just one balloon? Nope.
No wonder these stores are going out of business. Great customer service. Great management.

Delivered to a random incorrect address. Support told me that I put that address in myself. Ya Ok. How would the bank confirm payment with incorrect address? The help offered, you can place another order through me. So glad companies like this will get disrupted by the customer centric companies like amazon. Good riddens and I hope you go out of business.