PartyCity

I ordered a costume that was a gift. There was no option to add a billing address. My shipping address was automatically copied as my billing address. I tried to call and was never able to speak to an actual person and the email response was sent a week later which stated that one an order was made it couldn't be changed and to be more careful next time. There won't be a next time. They need real people on the phones and they need to allow you to change your order. Oh and actually ask for the billing address!

Party city has the worst customer service ever. I tried to return a halloween costume only for them to tell me I couldn't return it because it was past 10/24/18. When I bought the costume they told me I could return it as long as it was before halloween. The manager was extremely rude.
I will never shop there again and I have told everyone I know to not shop there again.

Was guaranteed a delivery date. However, they could not assure me it would be delivered by that date. Asked to speak to a manager and representative just kept saying they will call you. After 10 mnts she said once we hang up they will call, guess what, we hung up and they didnt call. I even asked to transfer me rather than having them call, and she said "no, they will call." Never shopping through them again.

It was our son's first birthday and we had purchased a tank of helium for balloons. It was broken and would not work the morning of the party. The manager from the St. Cloud, MN store offered to DRIVE TO OUR HOUSE and deliver a new one. WOW! We were so grateful, as we live a half an hour away from the store and didn't have time to run in to get a new one. Thank you to that manager!

I was rudely kicked out of the store after trying to buy some supplies for my daughter's birthday shower and an employee to actually look me dead in my face have nowhere and told me to get the $#*! out of their store! I am highly disgusted the day is February 5th 2021 at 8:26 p.m. a young lady at the store in Burleson Texas look me dead in my face and told me to kill myself she's lucky I don't know the number for her manager! I am wearing a tie dye hoodie brown and black and the lady had brown hair and she was walking with a male and disgusted Lee told me to kill myself I really really hope you'll do something about y'all hiring process!

Party city is a huge disappointment. Went to return an item and was refused a refund. Would only give a store credit. The lead cashier was extremely rude and condescending to an employee IN FRONT OF CUSTOMERS and to me as a customer. She needs to be fired!

Ok, Party City, here's what I think of your lame balloons, they stink and they suck and they never should be available for customers, including April Franklin so if you order some more balloons, your business is gonna be shut down by the city and you punks oughta be sorry for making balloons! And if I see one more balloon I am so gonna sue this place for a million dollars!

I ordered 2 Halloween costumes for my kids for Halloween party. I paid more than $30 shipping to receive 2 - 5 days - this is the transit time they put on their website. After 10days, I did not receive the order and they did not even send me tracking info. I called. You won't believe it! The first person lied to me... She said she would send me the tracking right away but I did not receive any e-mail. I had to call again. The 2nd person told me they shipped order but they cannot give me any tracking info... This is the worst experience I ever had! Worst place ever!

I ordered photo mylar balloons for my son's 16th Birthday and their website wouldn't center the pic. It kept moving it to the side of the balloon. I tried to fix it many times but it wouldn't center. I finally put the order in so that I can speak to someone and make sure the pic would be centered as I'm sure they can see it wasn't once they received the order. I sent an email to their customer service right away but no one responded back. I finally called two days later and they had processed the order as is which was incorrect. It was their system flaw and charged me the full amount and wouldn't fix the order.

It takes 15 min to get through to anyone on the phone. When you do, they are not helpful at all. I would never order from this site again!

Incompetente and misleading staff. Since we had a party in a city other than Newmarket we wanted to order and pay the balloons locally at the Newmarket store, and have them delivered or picked up locally at a Party City store in the location of the party. A manager of the Newmarket store explained that Party City didn't offer that service but the balloons could be bought on line at the Party City website and thereafter inflated free of charge locally at any Party City store. Turns out that we were provided falls information and mislead. We believed the information received to be true, purchased on line their balloons to discover that when we attended at the Belleville Party City Store, they wanted to charge an extra $ 1.99 to inflate any latex balloon. When we protested requesting to honour the information received in Newmarket, both the Newmarket and Belleville stores declined!

Customer support verified that the dates they promised for delivering my items prior to charging my credit card are incorrect, and the ones given after charging the credit card address more likely correct.

Unfortunately, that means the items they promised by Christmas aren't going to arrive in time.

They refused to refund my money, originally saying the items were already shipped (which would be great, since we have 11 days before Christmas, so they would arrive). After I pointed out it was unlikely they were already shipped since I only place the order a few hours before, she agreed that they weren't shipped, but couldn't refund my money because they don't refund custom orders, even when not created yet, and when they can't meet their promised deadlines.

We purchased a pair of number balloons from Party City at Freemont Village Shopping Center, 2109 Hawkins Street, Port Coquitlam on April 22 at 6:50pm for $12.99 each but we saw at Superstore that they're selling them for only $6 each. We went back to Party City past 8pm to return the balloons but the store was already closed. I called Party City at 10am the following day and spoke to their Supervisor Danielle and she said that we cannot return the balloons. Needless to say that we are very disappointed with their store policy and how poorly Danielle treated us. Other than their products are overly priced, their cashier who sold us the balloons was snotty. She was even busy chit chatting with another cashier behind the counter while we wait for them to ring our purchase. I've searched Google and it seems that Party City is now owned and operated by Canadian Tire, no wonder they have poor customer service. I will never buy a single product from Party City ever again.

I called to see if they had plastic cups from the Mandalorian (the computer website said 12 and when I called they have 5). I gave them my name thinking they would have it at the front of the store. I got there, picked up something else and stood in line. I am waiting and this woman walks over and she goes straight to the register. I look at the cashier and she didn't say anything but helped her. I didn't say anything and then got up there. They hadn't put the cups on the side. One of the workers got them for me. I paid for my stuff and got out. I filled out the complaint on line. Sunday, June 21 the store manager called but I didn't hear my phone. I will call tomorrow. He said there is a policy to take curbside and prepaid customers. That is the policy. Where is the policy located. If the policy is not listed how am I supposed to know. I will not be going to that store again. This is ridiculous.

I'm very disappointed in the birthday helium filled balloons that were deflated the very next morning. They dod not even last 12 hours.

I drove out of my way to the Party City in Indio to get balloons for my Mom's birthday instead of stopping at the Dollar Store because I THOUGHT the quality of the balloons would hold the helium longer. WRONG... her balloons were drooping to the floor the next morning. Waited 15 minutes in a 3 person line for these balloons and spent close to $20. Never again... back to the Dollar Stores for balloons...

Bought all of our party supplies from Party City online for Gender Reveal. Were told from the local Store if we brought in the balloons the would take care of us- the day before the Reveal they told us they would NOT blow up the Gender Reveal balloon and there would be a charge to blow up the rest of the balloons! Worst experience ever! They just lost a customer! I will go ANYWHERE else! Way to ruin our special day Party City!

I purchased a piñata online that what was way too small. So I took it to the north I 35 party city by Palmer Lane in hopes that either they can exchange it or return my money, I was told by the rude manager who rolled her eyes that she does not do exchanges or refunds at this location that I need to go all the way to Cedar Park and carried on about what she was doing instead of just continuing to talk with me. I will never ever purchased from party city and I will will be returning all purchased items that I purchased for Easter back because I don't deserve this no one does.

Walked in with no greeting, although two employees stood there arranging the entry table. No help from them or clerk. Was there for about 20 min without a word spoken to me.

The employees were very friendly and answered all my questions about the stuff I had purchased it was a great experience and would recommend this place to anyone for your party needs

This company's customer service is abusive! They even accused my local post man of trying to scam me. Won't fix their shipping issue and won't refund my money. Don't shop there!

I shop at party city MARKHAM frequently due to my party planning business when I need last minute items. I have to say I am very patient person but the service at this chain is terrible. The staff are completely confused and disorganized and stand around and seem to have no idea what's going on not to mention how rude the main managers are. I watched them completely ignore an elderly man who clearly needed help and was having a hard time standing in the line for so long. The store never has ANY stock in balloons and I am forced to find other options every single time I come here. Even having to purchase one item, I've waited in line over 20 minutes many times waiting for a frazzled staff member to even acknowledge the line and even when I'm the only person in line I still have to stand there for a ridiculously long time. Party city also started a money grabbing rule that when you purchase balloons from them you have to pay the helium fee even when you are not having them blown up at all. Anyone who is able to read this, party supply depot is way cheaper with the exact same products x10 without the helium fee for flat balloons, not to mention helpful and pleasant staff who have knowledge on the product. If I could give less than one star for party city I would! I've tried many locations and it's always the same thing at every store!

I was greeted at the door with a big smile from none other than Anthony Vega. He helped my pick out and plan my 10 year old sons birthday theme. He is a really good worker.

I have always shopped from their website, but looks like they never value their customers and never listen to their customers. Experience I had was horrible I am sure anyone would have stoped business with them. They lied to me saying they never recieved my email they lied that they will ship at and of course they charged me overnight. Nothing hurt me but the way the lady treated me over the phone the way she talked to me It hurts we give business for this company. You know there are lots different websites we can buy party supplies. Right after I was done with emoloyee over the phone I took everything back to return I did have party next day but decided not use their item I went i bought them from target with great service no matter online or on site. I am hopping this company adress this issue and train well their employees if they want to stay in the market.