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PartyCity has a rating of 1.3 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartyCity most frequently mention customer service, next day, and order online problems. PartyCity ranks 163rd among Party Supplies sites.
Jim the manager is always very helpful and cheerful! He as well as other employees and managers at that location consistently offer excellent customer service. They seem to really care about your event and getting you what you would like. When comparing shopping Amazon or other stores this is the place. They have the best product and price as well as great customer service! Thank-you Party City! * Found a beautiful selection of candy for my daughters wedding as well as lovely napkins and other decor.
Buyer beware! I purchased a helium tank along with some other party products, and ended up not needing to use the helium tank so I tried to take it back. So I found that you cannot return the helium tanks as Party City has a contract with the helium tank company. As well, there are other products that are not refundable too. At the time of purchase the clerk did not disclose this information and there were no signs at the register or with the products informing the customers about this.
Very great store with lots of choices. 10/10 recommend this great store it will not let you down. #partycityforever.
They refused to blow up the helium balloons I bought from them. Or at least my Party city doesn't (Sault Ste Marie)
Products used:
Number 1 helium balloon
I was in the Falls Church, VA (5522 Leesburg Pike) store with my mother and two daughters on Saturday, February 6 around 11:00 a.m. to pick up a balloon order and shop for birthday party favors, when I began to experience an urgency to use the restroom that was absolutely an emergency. I found the store restrooms and saw the posted sign that restrooms were not open to the public. The store policy was clear so I left the store to find somewhere to relieve myself. After trying three places near Party City to no avail I went back to the store and attempted once again to use the restroom. When I knocked on the door to the ladies room someone replied that they would be out in a minute. I waited and though I was about to wet myself and was desperate, continued to hold it. The woman in the restroom, who I now know was an employee by the name of Selena, came out and told me I couldn't come in. I begged her to let me in and tried the best I could in the midst of my desperation to explain myself. She adamantly refused me entry and blocked my way in. By this point I was in tears begging and pleading. Selena pushed the door shut behind her, pushed past me, and walked away from me as I was asking to speak to the manager to get permission for my emergency. I told Selena I was about to wet my pants, which I did, in front of other customers, right there next to the restroom of Party City. I was absolutely humiliated and was crying openly. As she turned her back on me she said over her shoulder " go to hell, lady." Selena was very rude and cruel and completely lacked compassion and decency. I honestly believe that any store policy recognizes an exception and if an employee is trained to enforce a policy in this manner, this store has no business serving the public. My experience at your store was absolutely horrifying and I can only hope that no one else has to endure the treatment I received from Selena.
Stay Away! Bugs everywhere! Costumes with stains! Torn balloons! And NO REFUNDS! Unbelievable! Ugh!
Outfits were perfect thanks guys exactly what we needed for the hen party ;) x
Love this store wide selection on Party Favors and Costumes. :)
Ho effettuato l'ordine il giorno 20 Aprile e dopo 15 giorni
Sono ancora in attesa della consegna! Dichiarano una Consegna Rapida ma è assolutamente una menzogna! Non fidatevi!
Geloof de levertijden niet! Tot nu toe al drie (onbeantwoorde) mails en 2 weken later en nog steeds niks in huis. Neigt naar oplichting...
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