Patio Living

I ordered replacement cushions in May and was given a June delivery date. Soon after placing my order I received an update saying my order would ship 7/8. No problem but since then, I have emailed, called and online chatted with no response. I understand delays but no communication after multiple attempts over 3 weeks is unacceptable. Unfortunately, I have already paid and will now have to dispute with my credit card and legally. Very disappointing!

List products as in stock that they cannot provide. Fully aware that supply chains have been disrupted by the global pandemic. However, a responsible seller would not make it appear they had items in stock they cannot ship for 6 months. That is not ethical. They then went on to blame their suppliers. I suggest you avoid this business its all costs. If you don't have items to sell, you don't take people money. It is that simple.

We ordered a bambrella through this company, it took 2 months to arrive which we understand, back orders happen. But then they sent it thru fed ex, left it at our front curb. We are now attempting to assemble it & it's not going well.

I ordered a teak patio table costing $2400. Patio Living charged my credit card but I haven't received my order. I placed the order in April. I have called them only to be placed on hold for about an hour each time. They keep saying it has shipped but they do not follow up with their freight forwarder. Still my table cannot be located. I have been out of a table since April - going through a whole summer without a patio table. Patio Living does not follow up to see if you've received your order. BEWARE! They'll steal your money too.

We purchased a patio heater a month ago... When it arrived, it was in a different box then the original box. When we opened it to put it together, it was obvious that is was used and returned. Screws and washers were missing and there was substantial damage. We took pictures and called/e-mailed/robot-chatted numerous times to pick up. There must have been 6-7 calls where we spoke with someone with Promises of return slips that have never arrived. Still waiting after one month... It doesn't look like they plan to take back their broken patio heater... They are just avoiding it. Now that I am looking at other reviews, I can see that this is a recurring issue with them. You can't get them to respond to you. No matter how many times you call or chat, they tell you something and then its just avoided. They do not want to take back their defective merchandise. Terrible company.

Ordered furniture 4/25 on the "Quick Ship" program. Informed it would ship 5/8. Then received new information that it would be 4-6 weeks, then the freight line information changed and finally I cancelled the order which Patio Living confirmed. They repeated promised to refund the order and finally made a firm commitment to process the refund by June 2. The refund was not processed and then i was informed I would need to wait until Patio Living returned the order to the factory. I had to file a disputed charge action with the credit card company to receive a refund. I waited 1 hour 45 minutes to talk to CS. I also learned that Patio Living arranges their own shipping which explains why there is no such thing as "Quick Ship" with Patio Living. They create new excuses each time they are contacted. Not to be trusted.

I ordered the product with a 1-2 week delivery. 6 weeks later I get a delivery for August which would make it a 3 mo delivery!. I tried calling and waited 45 minutes for a customer service person to put me on hold and then hang up. I am out nearly $500! I called the better business bureau and my next stop is the attorney general.

I placed an order 3 weeks ago, and despite the site saying that they ships in 1 - 5 business days I still haven't received the item. When trying to call customer service I got put on a never ending hold with made up and constantly changing hold times. When I sent them an email I was told that I should receive a response the next business day, but didn't. I tried the live chat feature, but that was no help. I get the feeling that this is a very small company and they probably don't stock their items that they sell. I also get the feeling that they don't care about their customers.

Terrible customer service!

They are either not knowledgeable about their products or just plain lie to you on the phone.

Then they don't do anything to back up their bad information.

I would not recommend this company to anyone.

My husband and I tried numerous times to place an order using PayPal in January. The order did not appear to go through and we didn't get an order confirmation. Finally he got one. This happened with another order in October and I didn't get charged for those transactions, only the order confirmed and delivered. We just found out ALL of the transactions went through, yet we only got one confirmation. So 4 separate non existent transactions were paid by PayPal. Be very very careful with this company, especially if you are using PayPal for online transactions. PayPal is not consumer friendly, so I am also disputing with Discover. Glad we caught it before time elapsed.

Very disappointed in the company and its customer service. I placed an order for two chaise lounges on April 4,2020. Today is June 13,2020, and I still do not have my order. My credit card was charged (almost $3,000!) when I placed my order so they have had the free use of my money since then. I will not place an order with Patio Living again.

I have been trying to reach customer service for over a week about a current order. Online chat doesn't work. Have waited on hold several days for over an hour only to be hung up on. Sent several emails with no response. Will never order from them again or recommend them.

I used this company after seeing them recommended by Wirecutter and couldn't be more disappointed. Our umbrella was supposed to arrive a week ago, was in my city in Texas, and then somehow mysteriously was shipped back to California with only the cover being delivered to us. I have sent messages, used the online chat, and called customer service. Every time I'm told they'll look into why package went missing and that I'll receive an update shortly, but they never follow up. I've also asked for a replacement to be shipped since we're now way past what they promised as "quick ship" (the whole reason we made the selection we did) and they refuse. I wish I had ordered umbrella on Amazon. I prefer to support smaller businesses usually, but that was a huge mistake in this case.

Placed order in April (they set expectation of 14-16 weeks) zero update until I proactively reached out inquiring bc it was past 16 weeks - then delivery magically appeared a week later. My other order placed in May have not seen or had any response from company. Lesson learned - must be squeeky wheel to get grease with this company. I ordered local to support local but clearly not worth the squeeze - their orders come from China regardless of ordering local.

Ordered a small patio round coffee table and it wasn't true to the color as pictured, so consequently didn't match other existing patio furniture. It was over $900 and when i returned it, I only got a $400 refund due to their outlandish fees of shipping and restocking! I would never order from this company again and neither should you.

We ordered a table 8 months ago and it has been pushed back multiple times. We finally found a table that would be an acceptable replacement and they won't switch it out for us because of the price difference. Customer support kept us on for an hour only to tell us that we would have to pay the difference for both tables. After 8 months of wait this is unacceptable. It is 700$ that has been out of our bank account. A lot we could have done with that money and now we don't even have a table and not even sure how hard it will be to get our money back at this point. Very disappointing company and experience. Do not buy from here.

I ordered a Fire Pitt, it was NOT a custom order. They said it was in stock and would ship sooner than the expected 4-6 weeks. Then oh sorry, it didn't make the truck in FL to CO. So it will ship later. I was given numerous ship dates, numerous tracking #'s, 2 different shipping companies-none of them had any knowledge of order. I spoke to Patio Living numerous times, got the run around, eventually told I could cancel the order. I did cancel over the phone... was told I had to cancel order with my credit card company, which I did. Then they said I cancelled too late. They lied to credit card company when I filed dispute. They stole 50% =$1496. 48. I sure hope they sleep well at night and no one treats them as badly as I was treated. Will NEVER buy from Patio Living again.

I ordered a patio chair. Company shipped wrong product, would pick up wrong product and ship me a replacement chair, i.e. The right product. I've been contacting customer service and all the could say was I'm sorry.
Shipper called to arrange pickup of wrong product. They never showed up.
Still looking to receive replacement chair, which after 10 days of not receiving correct has not been shipped.

Absolutely the worst. Please learn from my mistake and do not try to do business with these people.

I have never experienced customer service this bad. #*******. Please contact us with the resolution to our problem. Honor your Protection Plan and honor your words and prove how you value your customers.

I ordered 4 chairs the first week of August 2021. Original ship date on website said 16-20 weeks. It is now July 2022 and I have still not gotten my product. They used to send automatic email updates on pushing the delivery date, but they do not even send those anymore. I have to manually check myself. A year to manufacture 4 chairs? I can order a new car faster than these chairs! Where is my product? Is it time to file a BBB report? Small claims court?

Patio Living (PL) insisted on charging for OW Lee samples, that are supplied at no charge.

PL refused to apply the cost of the samples to a follow-on order.

When I could not get shipping information, I called another vendor and was informed that samples are at no charge from the manufacturer.

I still didn't have shipping information, so I put in a cancellation. It was refused. I was told the samples had shipped and the info from USPS, that was contradictory, was inaccurate.

Do your research, I KNOW you can find a better resource than these people.

Waited an hour to speak to a rep when he finally came his name is tucker and he kept repeating himself over and over without listening to what I was trying to say. I wanted a umbrella that I knew wouldn't be long enough for my table according the the official numbers but wan the s anyway and he kept saying well we don't recommend it. And kept repeating himself like 5 times till he hung up. I can't believe I wasted an hour on hold to talk to that prick

This company is awful, they never answer their phones and never follow through with your order. Product was ordered over 2 months ago, has been shipped but no one will confirm where the order is now and no one will answer. Can't cancel, can't confirm can't do anything, would never order from them again. Additionally, the freight service they use is just as bad, no answer and no communication--waste of time.