Pawrade

Pawrade/PetPay were very easy to work with and our puppy Rachel is just perfect! We waited a few days to write a review because we wanted our vet to check her out. She is happy & healthy as promised! Communication during the process was pretty good overall, I had a lot of questions and they answered all of them. I would recommend Pawrade if you are looking to add a puppy to your family! The process was easy and secure with PetPay!

I got a Cava-Tzu from Pawrade, he came via flight nanny and the experience from purchase to delivery was wonderful. My travel Rep Shannon G was wonderful and responded quickly with information about a very nerve-wracking purchase, it set my mind at ease! My puppy Cooper is the sweetest, most beautiful puppy I have ever owned. He is the greatest addition to our family. I will 100% purchase another puppy in the future from the same breeder through Pawrade, thank you for your exceptional customer service and the best puppy for my family.

Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out but I had already paid and asked for a voucher so I could look at other pups. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose an adorable corgi pup. He was 11 weeks old when I received him. He's already made friends with both my older, grumpy Maltese, and my younger excitable Golden Retriever. The delivery wait was totally worth it. I've had him for over a week now and he is seriously the cuddliest and most well behaved puppy I've ever had. He already knew the name I chose for him and was already peepad-trained!

They walked me through every step, including taking a little more time as my furbaby of 15 years had just gone to the Rainbow Bridge. When I saw a puppy I was interested in, no asking me to pick a more expensive one, just ok, let me tell you everything. Not only that, I have severe anxiety, and yet not once to my numerous emails or phone calls did they ever sound annoyed or impatient. The only thing I would change, is to require the transport team to letvyou know they have left, and thus could be text, and a text once a day to let you know where they are. But this is minor, and could be MY wish due to the anxiety. I will post again after my darling gets here from Southern Middle American, to the beaches of Cali. Almost 2000 miles.

We purchased our cockatoo Birdie from Pawrade! She is just a dream come true for our family. She is so social, she loves everyone and is the star of the show wherever she goes. Everyone at Pawrade was so helpful, all of our questions were answered and we even had a zoom call with the breeder so we could see our girl before she came home. I recommend Pawrade to everyone!

My order was completely as described. I asked for video and it was matching my puppy. Delivery was scheduled as promised and I could see my puppy travelling during 2 days. We are very happy with our decision to use Pawrade

I got my Old English Sheepdog from this site and couldn't be happier! I initially worked with a "puppy concierge" named Tania and she set up a conference call between her, myself, and the breeder Meghann, who was based out of Florida. Everyone was beyond helpful, professional, and able to answer my MANY questions about the process and specifically Meghann's breeding credentials and background. I had my new friend flown to me within two weeks and honestly couldn't be happier! They require a vet check within 3 days of getting your pup and my vet says that he looks great and is very healthy. Thank you Pawrade, Tania and Meghann!

Read some of the other reviews and I TOTALLY DISAGREE! Pawrade was very very very professional and a smooth transanction. I think because only the complainers are reviewing we can't see the good ones. Guys give a review! GO PAWRADE! I will purchase again.

I bought a beagle puppy from your company and with that you offered a free month with metlife for insurance for my dog so because you sponsored them I signed up for 1 year but the rep made a supposedly mistake and made it monthly he said I would be refunded my 75 dollars after 1 month I checked my bank statement No refund I called and was told it was now 63 dollars due to an enrollment fee even I was granted 1 month free thru parade, it has been 2 months still no refund so I canceled my 1 year subscription with the company my opinion is that they are not someone I would do business with and send a warning to anyone who does pick them to protect their pet

When we decided it was time for another dog, we discovered that there are new and interesting ways to find one! My wife found the Pawrade website, where you can search for pets, and get connected to a breeder. We fell in love with Simone, a Cavapoo, but almost canceled the deal when we realized they'd have to fly her to Seattle from St Louis. We thought that would be pretty tough on the little dog.

The people at Pawrade - and they have quite a team - were all very helpful, friendly, and professional. But their overriding concern is the safety and well-being of every little critter. To them, it was all about safety - from scheduling the flight, to giving us detailed instructions for caring for our dog following her arrival. We felt much more prepared to receive this puppy than we were to receive our own first-born child!

The good news is that she arrived in great shape, with no ill effects whatsoever. You'd think she'd just had an afternoon drive in the car. I recommend this company, more than for any other reason, for how they take care of these animals, and the concern demonstrated for us, their customer.

This was the best experience I have ever had with purchasing a puppy. I was extremely nervous with all the puppy scams out there but they under promised and over delivered.

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, the staff were amazingly helpful and promised us we would be able to zoom and connect with the breeder. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get two 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative and responsive (Holly), she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just because something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and unbelievably allowed the breeder to re-list the puppy!

It was a horrible experience and in the hindsight, we are grateful that the sale was canceled as the entire experience was shady and it became clear that the company does not care about the customer or the puppies, but only the money.

Her name was Maple Eben I got her. But she was so cute is now Beautiful. I can't believe it's the same dog.

The reviews sounded great. I wanted an older, socialized dog with basic potty training. Was told this dog- a 16 mo labradoodle was gentle, sweet, bright. She went into extreme over the top- dangerous- fear of strangers/new places mode the minute she arrived. Destroyed my house. Started howling 24/7 (on video). When asked about trying but having a back up to return her since this was Such Extreme behavior- they couldn't get anyone out for 5 days. Tried working with her on extended lead which wasn't going well but because impossible when she somehow tore off the lead from her collar. Shredded her crate. Bit me. First retrieval service would not take her because "/too vicous, snarling"… I was left alone at 1:30 in the am with a vicious dog- scared in my own house. The next day- with vet advice- we dosed the dog with Benadryl to calm her so a leash could be reattached. This time it worked but it took meds to do it. This dog was not at all socialized and petrified. Company had no refund policy. My only other option was to call Animal Control which would have put her down. So I paid transport return cost and she is back at breeder's. Pawrade says I didn't treat her well and she showed no signs of fear or viciousness. Not what I signed up for. Have it on video. Save your self a heartbreak. Do not deal with Pawrade. Strongly suspect backyard breeder situation.

The communication was great and they really cared about the pets and walked me through every step of the way.