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Pawrade has a rating of 2.1 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pawrade most frequently mention puppy mill problems. Pawrade ranks 585th among Pets sites.
This company does not typically respond to reviews
I purchased two Australian Shepherds from Pawrade, the entire experience was wonderful from working with the sales staff, to the staff giving me information about how to prepare and then travel. My puppies came home within 3 days and they were wonderful to work with as well, I picked ground travel and it was a great company as well. Thank you for my puppy experience and my lovable dogs.
I purchased a puppy through Pawrade. Don't be fooled by their website. I was and regret it. This puppy can't be trained! I don't want to leave her at a shelter for fear she'll be mistreated. Purchase a puppy dog that you can visit when born and pick out the one you want. Don't trust a breeder you will never meet! It's been heartbreaking for me.
Nice, responsive staff but no genetic screening required from breeders. Likely use puppy mills despite claims.
Tip for consumers:
Breeder not required to do genetic screening for common health problems, Our puppy came with heart defect .
Date of experience: May 30, 2022
I am a family of three with two dogs (including the one we just got), two cats, three lizards, and chickens. He was great with all of them and is extremely friendly. This business is a great business that should be used more! I just got my pug puppy Preston. When we got him he was happy and healthy. This business cares about the dogs, they took him to the vet before we could have our dog. When our dog needed surgery before he was given to us they didn't make us pay for the surgery. They told us exactly what would happen and when it would happen with our dog. I seriously have doubt that they use puppy mills as my new pup was extremely healthy and no overbreeding was used. As a pug his nose doesn't look like it was bred short, his nose is a bit longer and he has no breathing issues.
Date of experience: October 2, 2023
Pawrade/PetPay were very easy to work with and our puppy Rachel is just perfect! We waited a few days to write a review because we wanted our vet to check her out. She is happy & healthy as promised! Communication during the process was pretty good overall, I had a lot of questions and they answered all of them. I would recommend Pawrade if you are looking to add a puppy to your family! The process was easy and secure with PetPay!
Date of experience: September 28, 2022
Hey Virgil, we are so happy to hear that you are so happy with your new pup and the Pawrade experience. We really do try our best to make the process as seamless as possible. We wish you many fun filled years with your new best buddy!
I got a Cava-Tzu from Pawrade, he came via flight nanny and the experience from purchase to delivery was wonderful. My travel Rep Shannon G was wonderful and responded quickly with information about a very nerve-wracking purchase, it set my mind at ease! My puppy Cooper is the sweetest, most beautiful puppy I have ever owned. He is the greatest addition to our family. I will 100% purchase another puppy in the future from the same breeder through Pawrade, thank you for your exceptional customer service and the best puppy for my family.
Date of experience: January 30, 2023
Hey Emily, What a handsome fella Cooper is! We are so happy to hear that our team put everything together so efficiently. Thank you so much for the kind words and we do hope you will let us help you with your next adoption.
Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out but I had already paid and asked for a voucher so I could look at other pups. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose an adorable corgi pup. He was 11 weeks old when I received him. He's already made friends with both my older, grumpy Maltese, and my younger excitable Golden Retriever. The delivery wait was totally worth it. I've had him for over a week now and he is seriously the cuddliest and most well behaved puppy I've ever had. He already knew the name I chose for him and was already peepad-trained!
Date of experience: December 24, 2022
Hey Amber, thank you so much for the kind words. There are sometimes bumps in the road but we truly do try our best to smooth them over. We do so appreciate your patience and understanding and continuing to work with us to get you your amazing pup! Thanks again for choosing and trusting Pawrade!
They walked me through every step, including taking a little more time as my furbaby of 15 years had just gone to the Rainbow Bridge. When I saw a puppy I was interested in, no asking me to pick a more expensive one, just ok, let me tell you everything. Not only that, I have severe anxiety, and yet not once to my numerous emails or phone calls did they ever sound annoyed or impatient. The only thing I would change, is to require the transport team to letvyou know they have left, and thus could be text, and a text once a day to let you know where they are. But this is minor, and could be MY wish due to the anxiety. I will post again after my darling gets here from Southern Middle American, to the beaches of Cali. Almost 2000 miles.
Tip for consumers:
This site, sitejabber, tends to lead towards negative reviews. As a psychologist I know that for every complaint there are 5 positive experiences. People tend to gripe before they compliment.
Products used:
A puppy transport
Date of experience: April 6, 2023
Hey Melody, Thank you so much for the wonderful review. We are so pleased that you chose and trusted Pawrade to find you the perfect furbaby. We really do give it our all to make the process as smooth and stress free as possible. I do apologize that our transporting partner did not reach out to you once they had your baby on board. This is something they are required to do. I will be sure to reach out to them to make sure this is corrected in the future. We greatly appreciate all feedback. This allows us to constantly tweak and fine tune or operations to be as efficient and customer friendly as possible. Best wishes to you and your new best buddy for many fun filled days to come!
We purchased our cockatoo Birdie from Pawrade! She is just a dream come true for our family. She is so social, she loves everyone and is the star of the show wherever she goes. Everyone at Pawrade was so helpful, all of our questions were answered and we even had a zoom call with the breeder so we could see our girl before she came home. I recommend Pawrade to everyone!
Date of experience: January 17, 2023
Hey Blake, Thank you so much for the kind words and wonderful review. We are so happy to hear that you are so happy! We wish you many amazing adventures to come with your new best buddy!
My order was completely as described. I asked for video and it was matching my puppy. Delivery was scheduled as promised and I could see my puppy travelling during 2 days. We are very happy with our decision to use Pawrade
Date of experience: January 10, 2023
Hey Nadia, WOW what a cutie you have there! We are sure you are going to have so many fun filled days and adventures ahead with your new buddy. Thank you for choosing and trusting Pawrade!
I got my Old English Sheepdog from this site and couldn't be happier! I initially worked with a "puppy concierge" named Tania and she set up a conference call between her, myself, and the breeder Meghann, who was based out of Florida. Everyone was beyond helpful, professional, and able to answer my MANY questions about the process and specifically Meghann's breeding credentials and background. I had my new friend flown to me within two weeks and honestly couldn't be happier! They require a vet check within 3 days of getting your pup and my vet says that he looks great and is very healthy. Thank you Pawrade, Tania and Meghann!
Tip for consumers:
Ask questions! This is what sold me on them and let me know that they aren't scammers.
Products used:
I got my puppy from them
Date of experience: January 18, 2023
Hey Reggie, We are so pleased to hear that all went so well for you. We know buying a new pup can be a daunting task and we really do try our hardest to make the process as smooth and stress free as possible. We are so happy that you have your new best buddy to share many fun adventures for years to come.
Read some of the other reviews and I TOTALLY DISAGREE! Pawrade was very very very professional and a smooth transanction. I think because only the complainers are reviewing we can't see the good ones. Guys give a review! GO PAWRADE! I will purchase again.
Tip for consumers:
Pawrade is the Best!
Products used:
Schnauzer
Date of experience: March 28, 2023
Hey Chai'na, Thank you so much for the kind words and wonderful review! We really do try our hardest to make the process a smooth and stress free as possible. And thank you for choosing and trusting Pawrade to help you find the perfect pup for you. We would be thrilled and honored if you let us help you with the adoption of your next furry family member as well!
I bought a beagle puppy from your company and with that you offered a free month with metlife for insurance for my dog so because you sponsored them I signed up for 1 year but the rep made a supposedly mistake and made it monthly he said I would be refunded my 75 dollars after 1 month I checked my bank statement No refund I called and was told it was now 63 dollars due to an enrollment fee even I was granted 1 month free thru parade, it has been 2 months still no refund so I canceled my 1 year subscription with the company my opinion is that they are not someone I would do business with and send a warning to anyone who does pick them to protect their pet
Tip for consumers:
Yes and I just tried to review my experience with metlife thru this site and it was cut off so I see a problem with no save button
Date of experience: April 11, 2023
When we decided it was time for another dog, we discovered that there are new and interesting ways to find one! My wife found the Pawrade website, where you can search for pets, and get connected to a breeder. We fell in love with Simone, a Cavapoo, but almost canceled the deal when we realized they'd have to fly her to Seattle from St Louis. We thought that would be pretty tough on the little dog.
The people at Pawrade - and they have quite a team - were all very helpful, friendly, and professional. But their overriding concern is the safety and well-being of every little critter. To them, it was all about safety - from scheduling the flight, to giving us detailed instructions for caring for our dog following her arrival. We felt much more prepared to receive this puppy than we were to receive our own first-born child!
The good news is that she arrived in great shape, with no ill effects whatsoever. You'd think she'd just had an afternoon drive in the car. I recommend this company, more than for any other reason, for how they take care of these animals, and the concern demonstrated for us, their customer.
Tip for consumers:
Know that whichever pet you choose, the company has a way to get it to you... you come pick it up, or have it transported to you for a fee. They handle all of it very well.
Products used:
Puppy
Date of experience: February 1, 2023
Hey Eric, Thank you so much for choosing and trusting Pawrade! We are so happy to hear that all our hard work paid off and we were able to get you the perfect furry family member for you. We also greatly appreciate your detailed review of our process that will surely be helpful to any other folks considering us for their next adoption of a best buddy. We wish you many fun adventures and wonderful years to come!
This was the best experience I have ever had with purchasing a puppy. I was extremely nervous with all the puppy scams out there but they under promised and over delivered.
Date of experience: January 18, 2023
Hey Tony! WOW! Thank you so much for the amazing review and endorsement! We really do give it all we have to make the process as seamless as possible. We wish you many fun filled years with your new furry family member!
Her name was Maple Eben I got her. But she was so cute is now Beautiful. I can't believe it's the same dog.
Date of experience: September 10, 2023
The reviews sounded great. I wanted an older, socialized dog with basic potty training. Was told this dog- a 16 mo labradoodle was gentle, sweet, bright. She went into extreme over the top- dangerous- fear of strangers/new places mode the minute she arrived. Destroyed my house. Started howling 24/7 (on video). When asked about trying but having a back up to return her since this was Such Extreme behavior- they couldn't get anyone out for 5 days. Tried working with her on extended lead which wasn't going well but because impossible when she somehow tore off the lead from her collar. Shredded her crate. Bit me. First retrieval service would not take her because "/too vicous, snarling"… I was left alone at 1:30 in the am with a vicious dog- scared in my own house. The next day- with vet advice- we dosed the dog with Benadryl to calm her so a leash could be reattached. This time it worked but it took meds to do it. This dog was not at all socialized and petrified. Company had no refund policy. My only other option was to call Animal Control which would have put her down. So I paid transport return cost and she is back at breeder's. Pawrade says I didn't treat her well and she showed no signs of fear or viciousness. Not what I signed up for. Have it on video. Save your self a heartbreak. Do not deal with Pawrade. Strongly suspect backyard breeder situation.
Date of experience: July 11, 2022
The communication was great and they really cared about the pets and walked me through every step of the way.
Tip for consumers:
Make sure to reach out concierge
Products used:
I bought a Dog
Date of experience: September 27, 2022
Hey Ray, thank you for the positive review. We really do our best to help our customers find the perfect furry friend for them. We wish you many fun filled adventures!
We connect buyers and breeders so that our amazing pups my find their furrever home!
Hey David, Thank you so much for the kind words and detailed review. We really so try so hard to make the adoption process as smooth and stress free for our wonderful customers. Best wishes for many fin filled days ahead with your new best buddy!