Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I am completely satisfied with the cooperation with Payoneer
The customer service is at a very high level!
Thank you
My account was locked. Customer care helped me a lot fast and secure way.
With customer service help, open a new account was very easy, representative was very polite, and knowledgeable,
Thank you PAYONEER
Have been using payoneer for years and they have never failed me yet. Reliable
Best Service, the support help me to resolve my problem very quick and she was very polite
A refund from our Payoneer SGD balance has been stuck for over 3 months, with no resolution. Despite daily follow-ups, all we've received are vague, repetitive responses — with no clear explanation of what happened, how it will be resolved, or when. If you rely on receiving payments from clients in a timely and transparent manner, I cannot recommend using Payoneer.
A very good app, I recommend this app to users who have a business and would like a USD or other currency account.Easy to use and time efficient.
5 stars, thank for resolving my problem very fast………..
It is good experience with payoneer team.
Looking forward to do more business with payoneer. Thanks
The agent was friendly and fast. I got a solution in regards my acoung so I could get my payment from my job
I have been working with Payoneer for a number of years now, and they are always on time with the information we need, and the payments into our account.
Payoneer customer service was very helpful and managed to solve my problem
I contacted about a credit card that was sent to me and was not received and after speaking with customer service I was issued a new card and it was sent by registered mail.
Thank you for your support and quick response
I've been using Payoneer services as a freelancer for over six years and I have never had any issues in receiving my funds. Now that I'm expanding into different business aspect I'm confident it will be smooth sailing.
Your representative are nice, but Chinese representative really know how i feel and help me through, the other are nice too, but didn't solved my problem, just keep me waiting n waiting n waiting..
I called and ask to help me with the security questions because i don't remember it, i try so many time to reset the password but it's keep me have the security questions issues
希望客服增加专业知识,能够第一时间回答所需问题。还好,事后通过补发邮件成功解答了我的问题。希望客服增加专业知识,能够第一时间回答所需问题。还好,事后通过补发邮件成功解答了我的问题。
在提交法定代表人身份证照片非常清晰可见字符及头像,多次出现提示不清晰状况,在我们电脑上打开身份证其字符及头像可见,真让人感到不可思意。工人客服业务能力较高,能够专心为客户解释协调处理问题
My payment should have been released since last Wednesday 7/9/25 and is 7/12/25 and I still have not received a good answer or my money 😡
The platform is secure and reliable, and the service is also very good
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.