• paysafecard

paysafecard

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Overview

paysafecard has a rating of 1.4 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about paysafecard most frequently mention bank account, customer service, and security reasons problems. paysafecard ranks 188th among Payment Processing sites.

  • Service
    17
  • Value
    15
  • Shipping
    12
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
2
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How would you rate paysafecard?
Top Positive Review

“Absolutely love using this card...”

Butta F.
10/25/13

Absolutely love using this card... with my extreme paranoia of identity theft and the likes I feel like I can safely buy things online again. All anyone needs is to get a code (go to the local gas station or whatever - give the guy €50 and he gives you a pin code), then you can go from there. All major gaming sites accept the card as well as amazon and itunes. And if, by chance, other online shopping needs should be met, the HP offers a great variety of other sites and services that accept the card! It is really a great idea and so very easy to use.

Top Critical Review

“Paysafecard made me write this comment. $400 never returned. Account closed.”

Yogo K.
7/2/24

0/5 ratings if I could. I almost never write bad reviews, but this bad review goes to the lucky Paysafecard. I am writing this with a sane mind after a few weeks of giving them a chance to make it right. (which they have agreed to send the money to my bank account but never follow through). I have an account with them to use for Skrill. I have deposited an amount of $1000 to Paysafecard, however since Skrill can receive only $400, it makes sense to receive the $600 back. Later that month, the amount of $200 got hacked and then the other $400 was never returned. They locked me out of my profile and has 0 follow ups since 15th June. Is Paysafecard a scam? As of this moment these are the stat: 11 days since our exchanged emails (asking nonsense back to zero) on 22/06. 18 days since my initial instructions which they have disregarded and no further follow ups on money transfers 15/6 - 16/6. 38 days since my initial report about the incident on 25/5. Parent company: Paysafe. CEO: Udo Muller Based in: Vienna Austria, Am Europlatz 2 1120

Reviews (59)

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security reasons (4)
Thumbnail of user anonymousa290
Canada
1 review
4 helpful votes
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September 28th, 2018

I buy these cards daily and paysafe never lets me use full amount on card always transaction takes 5 times to go through and I have to keep reducing amount but when go to use these again the card says funds have been used when they all have a couple dollars or 59 cents or more left. It is theft and fraud.

Thumbnail of user lukal19
Montenegro
1 review
2 helpful votes
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September 18th, 2022

Paysafecard is available in my country so i bought one for 25euros so i can buy something online as their site says thats it supported anywhere. Now i can't buy anything anywhere, i just ended up with a receipt that i bought it for 25euros.
None of stores they recommended would accept my 16-digit code.

Service
Value
Returns
Quality
Thumbnail of user noorm12
Canada
1 review
5 helpful votes
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January 15th, 2019

As a Canadian please avoid pay safe and save your money, this company is totally scam, you buy a pin they block after they ask your photo id bank information and etc even you send them they will not have your money back,, tell everyone you know to avoid paysafe

Thumbnail of user sukijakam
Ireland
1 review
8 helpful votes
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July 20th, 2017

I was using paysafecard for years. Basically receiving money from my remote parents via their pins. When I decided to withdraw the money to bank account - they refused to give the money back and immediately canceled my account. Not sure how long this will take to resolve if it will resolve at all, but my money is now their money and looks like it always were...
Avoid them at all possible costs

Thumbnail of user mariusv12
Lithuania
1 review
5 helpful votes
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March 11th, 2020

I bought this card from their official web dealer WKV.com, then I tried to pay on bet site and pin didn't work. I tried to write to WKV but they said I need to contact paysafecard customer support directly. Their customer support does not provide any customer support. I wrote them and got answer after several attempts to contact. They offered to change pin to a working one and I agreed and then no new pin and no answer from them. After contacting one more time, they said that it doesn't work in country at all. So why then I was allowed to buy it at all. There were no information about any countries where it works, only commercial that it works very wide.

Thumbnail of user mikew722
GB
1 review
7 helpful votes
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October 22nd, 2019

Paysafecard, or Prepaid Services Company Limited are not a trustworthy company.

If there is the slightest problem with it, they will keep the balance for themselves.

They do this "for your own protection"!

I've lost nearly £50 of my remaining balance.

The fraud that this payment system is meant to cirumvent, is mearly a means to divert money from the pockets of criminals to paysafecard and Prepaid Services Company Limited instead.

Do not trust them. Find another online payment system.

Thumbnail of user sebastiaanw4
Netherlands
1 review
6 helpful votes
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March 23rd, 2017

I've used Paysafecards from 2010 to 2014 but since mid 2014 (it's 2017 now) I have no acces to my account including 50+ eur worth of credit. The reason for this is because I changed my mobile number through the years and guess what: you can only login with that specific mobile number. I've emailed their customer service many times but without any fruitful result. They refuse to change my old mobile number to my new one even after providing a copy of my identity and the bank account / credit card info i've always bought my cards with. I'll take my loss, fine. But i'll never use their services ever again. I feel robbed. Please do yourself a favor and avoid this company at all costs.

Thumbnail of user jasons296
Canada
2 reviews
7 helpful votes
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July 14th, 2017

The card burns you getting it, using it and holding it,
They charge a maintenance fee,
And unless you are just blying LOL crap with it, near impossible to use.
This is a somehow legal scam and should be avoided at all costs.

Thumbnail of user igorr1
Croatia
1 review
5 helpful votes
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May 6th, 2015

So, bought paysafecards in another country, another currency. The terms state that their currency exchange rates will be applied which I was fine with. When I tried to use the cards it said I can't use them in this country. I contacted the customer service and they said you can't use paysafecards purchased in another country (why doesn't it say that anywhere on the site?) and that they will replace it, with PIN's I can use in my country after a picture ID is provided via email. I have provided them with all they requested and the email said I will have my replaced PIN's in 4-5 work days, today is the 6th work day since my email. After that I have asked about my case status, no response after 6 days. I guess ignoring customers is their way of dealing with the problem. Just brilliant.

Thumbnail of user dubovay
Netherlands
1 review
8 helpful votes
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December 21st, 2020

It's no safe anymore. I lost my money(around 200€) and they blocked my account. 2weeks I already try to sent my 120€ to my bank account and they just sayed: we have problem, you must wait. Your account is blocked. I TOLD ALL my verification, but I must wait

Thumbnail of user richardr815
Canada
1 review
10 helpful votes
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October 21st, 2019

After purchasing PINs and using the card on Steam I was locked out when I tried to make a third purchase for Security Reasons. From what I am reading this is a common theme with this company. I exhanged several emails which then wanted more info which I provided and after talking to them I only got more frustrated. My only concern at this time is I wantr my $120.00 back at which time I will cancel the service and never use them again.

Thumbnail of user tylerw74
Australia
1 review
4 helpful votes
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August 30th, 2018

I bought a $50 voucher assuming a would be able to use it, i mean they wouldnt sell it in aussie shops if you couldnt use it right? Wrong! The only thing you can actually use it for is for a spotify premium payment, that is it! Ive basically lost $50 AUD! It is a scam to all aussies.

Thumbnail of user charlesh2579
Georgia
1 review
1 helpful vote
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December 27th, 2022

On my very first try of this service it took four days for the $126 charge to process for this scam. Then some lady called me harrassing me asking me "How my clients find me?" I said "I conduct sales I find them." She then said she was placing my account on hold since she couldn't verify how my clients find me? Apparently this conglomerate is a scam which uses a partnership with Flagship and other entities to obscure and hide various practices, fees and scam practices - such as when you discover they are a scam and discontinue, charging 'Early termination fees' like $500 which themselves are a scam. This entire operation is criminal.

Tip for consumers:
Avoid these criminals!!!!!!!

Products used:
Credit card processing

Service
Value
Quality
Thumbnail of user alea15
Finland
1 review
4 helpful votes
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February 25th, 2022

Hi everyone, I wanted to make a normal transfer, I gave all the data the first time it went and then they blocked my account where I had 120 euros on it, they didn't even let me use my money on the application, I hardly respond to emails maximum frivolity game

Service
Value
Shipping
Quality
Thumbnail of user paulp414
Switzerland
1 review
4 helpful votes
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February 2nd, 2019

If you have the slightest problem with these cards, your money is gone. They ask for ID, etc., but then never reply, never send you money or even a new PIN.
Crooks of the first order

Thumbnail of user aggelosi
Greece
1 review
2 helpful votes
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October 11th, 2021

I wish i could not put any stars they are the worst i ordered a paysafe mastercard and it took me 3 months to come from london to greece not only that their sh! Tty system could not verify me and locked deactivated my account i spoke to paysafe i gave them everything my id card my id number everything and i did nothind suspicious in the account for them to delete it im now fighting with them for my account in other words paysafe is garbage they do not deserve any customer and they need to shut down immediately if someone from paysafe sees this you better unlock my account

Tip for consumers:
DO NOT USE THIS SH!TTY SITE

Products used:
MasterCard

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohaa8
Canada
1 review
14 helpful votes
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April 23rd, 2020

Please and again please stay away from so call paysafecard' its worst card that u ever can imagine and somehow I believer they are scams' I don't know where to start and right in this moment im so stress from these criminal organization so call paysafecard. Please I beg u to stay away from paysafecard and I hate to hear and see other going through all these pain and stress the way I been. I'm not talking about money just a principle here' because the money its only 160 dollar and I been trying to getting as refund for the last 8 months but they keep playing games. DO NOT EVER THINK TO BUY PAYSAFECARD PLS' UNLESS U WANT TO WASTE UR MONEY ON THESE CRIMINALS.

Thumbnail of user garryo31
Germany
1 review
0 helpful votes
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April 12th, 2023

Thus far my experience with them has been negative. I allegedly earned reasonable profits but withdrawing said profits were impossible and the company wanted more money deposited in order to release the funds I invested and earned. I got help from BR0ADOA/K-CAPITAL.C0M who helped me get all my funds back.

Thumbnail of user catherinei10
New Zealand
1 review
13 helpful votes
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September 10th, 2018

Paysafe are actively targeting vulnerable users and stealing their money. Paysafe is frequently used for online gambling and sex sites as often PayPal is not accepted. Customers buy cards as they are anonymous. However once Paysafe identify regular users they can make some assumptions about their behaviour. So they wait until there is around $40 left on a card and block it quoting "for security reasons". It quickly becomes apparent that this is just an excuse as they make the process of unblocking the card near impossible. First they request photo ID with the card. This stops 50% of users as many don't want to be identified or can't be bothered with the lengthy form they are required to complete. Then nothing happens unless you email them. They eventually tell you the photo doesn't meet their criteria. So the user sends another. They use auto reply emails so there is never an actual person replying. Then there is no further response from Paysafe. After a week customers give up and Paysafe keep the money. It is by design with the intention of stealing money from their customers.

Thumbnail of user anabelq
Florida
1 review
9 helpful votes
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August 14th, 2020

I used this program to buy a membership for a popular game called MovieStarPlanet (with parent's permission) and it locked my mom out of her bank account. TWICE. Paysafecard's security is extremely bad and was the reason why my mom couldn't use her debit card for a long period of time, on TWO SEPARATE OCCASIONS. Stay away from paysafecard. And if a website uses it, use Paypal.

Thumbnail of user doreenm86
Florida
1 review
5 helpful votes
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June 15th, 2020

I Have noticed a few withdrawls from this company that were unauthorized... immediately conntacted bank to stop and be refunded. Ofcourse the company paysafe contacted me immediately... i dont know who they are. They say they are national bank but not acording to national bank

Thumbnail of user maksimf5
Switzerland
1 review
1 helpful vote
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July 13th, 2023

After a few short months without spending money, PSC will take an exorbitant monthly fee from your account until all funds are (quickly) drained. Beware!

Thumbnail of user hugom66
Portugal
1 review
5 helpful votes
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April 17th, 2019

Do not use Paysafecard they are scaming people. After they accept my 16pin code they block it. 2 Days doing what was ask by Paysafe to unlock the Pins, I found out that had not one Pin but 2 Pins Block, one of them tottally use except 2.4euros. How can a 16code be block after beeing use?
How it`s not possible to unlock the pins doing what is ask by PaySafe.
I deduce is fraud. Do not use Paysafe card they are scam customers

Thumbnail of user martil18
France
1 review
7 helpful votes
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December 22nd, 2021

100euro I put on paysafe to pay over internet I'm 1 week now trying to access my money to pay I have the recipt with the amount I put on amd I can't not access it plus I send everything to customer service and they say my code isn't found but I have all the proof in my hand also there is no number code for the registration comming to my phone I'm very upset with this

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinec152
GB
1 review
5 helpful votes
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January 7th, 2018

Be aware people stay clear do not buy no better than ur common thief there staff r rude they r awful

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Paysafecard is a simple and safe prepaid payment method that allows you to make payments online without the use of a bank account or credit card information

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