• Paytm

Paytm

Is this your business?
Write a Review

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
See all photos
How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user sunithak1
India
1 review
2 helpful votes
  • Send Message
March 30th, 2017

Paytm is worst, evry transaction fails... if i cancel the order also. I did not get any mail that whether the cancelation process started or not. Customer care is not lifting phone. Although the cost cost for not lifting the phone also too much... they dont have responsibility of intimation about anything. My suggestion is please just just intimate the status of money refund process.other wise just lift the phone and say something.or else close the company.

Thumbnail of user sukhwinders1
India
1 review
4 helpful votes
  • Send Message
August 6th, 2016

Last week i have bought a tempered glass for my i phone from Paytm site. When i opened it i found that it is not up to the mark. I have pay rs 400 for the glass but quality of the glass is very low to sumup i said its a total wastage of my money.its a fake site they are making fools of their buyers.the product they display on site are diffrent from reality.its a fake site.

Thumbnail of user shivamr
Viet Nam
1 review
1 helpful vote
  • Send Message
June 7th, 2015

Plz plz plz never go for mobile recharge with paytm. Really this sites have very confusing and hidden data for customers. Plz for mobile recharge refer to another site. If u want to be safe in all conditions. Take this as a suggestion or ready to be cheated... choice is urs..

Thumbnail of user patricam
India
1 review
1 helpful vote
  • Send Message
October 9th, 2015

Hello Guys,

Today I have very bad experience with paytm.com

I have ordered choli in paytm but my transaction was fail and my money will deduct in my account. This is my Paytm order number *******569.

When I have requested to many times in paytm care but not sufficient response to me and still not refund my money. I tired to paytm.

This is not proper way of paytm. Paytm is not success to online shopping website, this is fake website.

Thumbnail of user gurpreetk11
India
1 review
0 helpful votes
  • Send Message
November 30th, 2017

I never expect this from paytm app i recharged for rs 150 on 28/11/2017 for my metro card and that got failed infect i cancelled that becoz there was server was down and still i didnt get my refund in my paytm wallet its being almost 2 days for refund also i texted them this is pathetic

Thumbnail of user paytmc4
India
1 review
0 helpful votes
  • Send Message
March 12th, 2019

Buy have not received yet. My account shows that refund back payment has been iiated and will be available by 20 june but not yrt received. Kindly take my problem seriously as I'm your customer
It's been ore t 15 days and I'm stil waiting for the refund do take this problem seriously as I'm your customers and its your responsibility to solve the problems, every time you just say 14 days but i have not yet received my refund amount.
Please help me Paytm mall
My order number = *******998

Thumbnail of user anups33
India
1 review
0 helpful votes
  • Send Message
November 9th, 2023

My mobile no. Is *******486, i raise a request for unblock my account on 4 nov 2023. Attached aadhar card. But my account not open till date. Cause of this i am unable to pay my paytm postpaid bill and after nov 2023 580 rs. Extra charges charges of late payment. I tried to connect paytm team on help saction and telephonic they not give any solution for payment of paytm postpaid bill before 7 nov 2023.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rahuls74
India
1 review
0 helpful votes
  • Send Message
April 7th, 2017

I have recharge from paytm two times yesterday of 303 ruppes but not any recharge is done. I send also many mail to paytm but no reply there. I want to reply. And ya paytm is very bad. I m telling you that pls uninstl your paytm because they thug to customer

Thumbnail of user sirishs
India
1 review
0 helpful votes
  • Send Message
July 25th, 2017

Very pathetic and lousy customer care Donot use the paytm channel to pay the bill. Twice deducted from my account amount Rs. *******/ Its more than a month still not refund the amount after 100 mails. Very pathetic customer and leasst bother for the customer concern. Please donot use paytm. Horrible and Fraud Service

Thumbnail of user sauravs1
India
1 review
5 helpful votes
  • Send Message
May 25th, 2015

Paytm is the worst site ever, I took samsung A5 from relience digital last week, number of times I requested them for cash back, they are not adding in to my wallet, my sincere request is do not go for cash back offers.

Thumbnail of user rohitp1
India
1 review
1 helpful vote
  • Send Message
May 25th, 2015

I ordered one mobile from paytm with cashback offer of Rs.334.As said on paytm site i refund was going to add in my wallet 24 hours after delivery. But it wasnt added automatically. But paytm clear instruction was there if cash is not refunded within 2 hours mail us on *******@paytm.com. I did so and next day i received cashback.
Yes you have to claim that refund then only you will get it.

Regarding delivery, ya its take about week to deliver.So better to go for another site or buy directly from shop as waiting is really annoying.

After ordering i read so much negative reviews and was regreting for my decision. But thankfully i received it well. Ecom deliver partner was ok. Also packaging was not good enough as my bill has crushed due to poor handling.
This was my experience regarding shopping. I hope it will be helpful.
Regards,
Rohit

Thumbnail of user rashmis8
India
1 review
1 helpful vote
  • Send Message
June 13th, 2017

Worst product delivered to me nd when I wanted to return it they denied it by saying that in return policy the seller has written that this product will not get returned. Worst product with worst stuff nd it was lebeled of 999rs nd they we giving it in 199 I can get better stuff the it, in the market in 50 rs... And when I called the seller he simply cut my phone 3 times... Complete fraud Pls don't shop with paytm as they care more abt sellers thn customers.

Thumbnail of user venkateshm1
India
1 review
0 helpful votes
  • Send Message
July 3rd, 2017

I booked a bus last month 24th from bangalore to vijayawada with Komitla. My seat was booked, but after one hour i got message from operator the bus was cancelled amount should be intiated within 7 working days, Still now i didn't get any money refund to my account. So, please refund my money, and bus order number is *******831 amount is 642.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abhishekg3
India
1 review
3 helpful votes
  • Send Message
November 13th, 2014

It simply sucks... I recived a wrong product. And then I asked for a return.
The pickup guy claims that he came at my door step and was asked for a reattempt the next day, I am not even aware of the guy coming at my door step?
I call at delivery.com as notified in a text, and ask them to add an additional instruction, that the delivery guy should make me a call before he comes.
I don't get a call or any notification what so ever, and when I call back at delivery.com they say that I have cancelled the return?
I mean what the hell is wrong with these guys, Do they have any limits?

Now I am gonna take action against them if they don't refund me the amount..

Thumbnail of user pj66
India
1 review
0 helpful votes
  • Send Message
July 21st, 2018

I placed a request to merge my two paytm accounts into one and have final account which is Kyc approved. They don't respond to mails... it takes you forever to reach to customer care (apparently they always have heavy traffic going on) and I finally somehow gets connected after trying for a week the person says I can't tell u when your request will be resolved.
I was expecting a cash back of 1200rs. They ate that and they are not even syncing up my account. And our dear government promotes this company for cashless transaction... This is the worst and most disgusting company and customer care ever..

Thumbnail of user awdesht
India
1 review
0 helpful votes
  • Send Message
April 26th, 2017

I have transferred 500Rs to my friend on 7th april 2017 with wallet id *******226 my was not having paytm account hence he has not received that money so as per policy my money should be return in my wallet back but unfortunately till date single penny is not return and i m continuously mailing them complaining them on paytm passbook need help section they r giving foolish replies fixed samr answer's for several times so all friend's be aware don't send money thru paytm as once it is not received by party it will be in paytms kitty.

Thumbnail of user ravik103
India
1 review
8 helpful votes
  • Send Message
August 27th, 2019

I have no problem in using the Paytm App but my concern is with their WORST customer service. I don't know why Paytm is not concerned about its customer service team and spoiling its reputation in the market with its poor service. I have not written a single review till now but I took time to write this review because I had worst experience with Paytm customer team multiple times. What I observed in customer team is. Lack of patience to listen to the customer problem, rude replies, doesn't go through ticket properly, no deadline/tentative time to resolve an issue(but displayed deadlines in website), unable to understand Email sent by Paytm itself, calls at Odd times(9:52PM) and the list goes on.

After 7 days registering my query in their site, today at 11AM, 27-08-2019 the issue is still unresolved.

Thumbnail of user ashisht6
Germany
1 review
2 helpful votes
  • Send Message
May 28th, 2016

I had done the bill payment via paytm, i got message that transaction got cancelled and i have paid full amount in cash, i am following all of there executive, either varun or gaurav, all the time they have same answer that this will be refunded within 24-48 hours, this mail i am getting from last 2 months and still they haven't resolve the issue,
Now even they don't bother to reply such a idiotic staff it seems they have recruited 10 pass people who are just to copy and paste mail and reply same to everybody, don't use this you may get benefit out of it but once if your transaction got failed all of your money will be gone and you won't get it back.
Registered mail id: *******@gmail.com

Thumbnail of user kuldeeps30
India
1 review
1 helpful vote
  • Send Message
October 7th, 2020

I had recharged my balance had davied my card but payment had not done I will try to contact customer care but very pathatic customer service nobody pick the call no response there I am facing alot of problem with paytm any body see call me *******877

Thumbnail of user bernied6
India
1 review
1 helpful vote
  • Send Message
August 12th, 2016

Paytm will not bother to give u service 1CO product is delivered. Ordered a home theatre. Got delivery 6days after booking. Warranty started from invoice date, which means ur warranty is on even if u don't hv the product. Didn't even send a proper invoice copy. Got delivery 6 days after mailing paytm each day.

Thumbnail of user avinashk6
India
1 review
4 helpful votes
  • Send Message
April 28th, 2016

Hi Everybody,

Please don't buy any products from paytm which is $#*!ting and $#*!ing and cheating.

I bought a new iphone 6 s plus and it was mentioned like 8000 cash back and after the mobile got delivered my cash back of 8000 was shown in my account.

All of sudden my order history and cash back disappeared from account and now this $#*!ing people say that i have not brought any phone.

Thank god atleast my phone got delivered and after i show my statement of my order on my bak history, they have blocked my email id and when i email them delivery failed.

This is real $#*! and i have will sue those $#*!ing guys.

Thumbnail of user jaswinders3
India
1 review
0 helpful votes
  • Send Message
April 3rd, 2017

Pay tm... Hahaha...
If u pay a mistake... even paytm cant help u... its jst a $#*!ing app... which run by loosers...
Reason of my frustration--- yesterday i transaction 2000 at wrong mobile number...
Amount deducted from my wallet account... but showing pending in passbook... I tried to contact the owner of dat wrong number *******644... that isn't even in service...& then i contact paytm care no... the stupid team is saying,,, ur transaction successfully proceeded to the account... my wallet transaction id was *******658... anybody here whuu help me to get my hard cash back

Thumbnail of user mrinalk
India
1 review
3 helpful votes
  • Send Message
May 3rd, 2015

Its a totally pathetic service from PayTM. I have waisted so much time in placing the order during the false 50% cash back promise. Now that the order is placed they are saying they can not deliver it and cancelled my ofder. Now I am left with Rs 5000 in my payTM wallet. I can not take it out. If sent to any bank an amount of Rs 4% will be deducted. This is a complete bull$#*!.

And one more thing I have now checked the item and it is still available at your website. If the item is still available for sell why the hell on earth it can not deliver it for my order. Now I feel that the 50% cash back is the thing PayTM is not willing to bear.

Guys be aware of this behaviour of payTM. I will make sure to reach this behaviour of PayTM to reach as much audience as possible

Thumbnail of user vardhamank
India
1 review
2 helpful votes
  • Send Message
June 17th, 2016

I tried to call paytm callcenter, they couod not able to connect with executive. I registered many query but they never bother to call back. I was surprised while i was found wrong product at the time or delivery.
Worst experience.

Thumbnail of user narindars
India
1 review
0 helpful votes
  • Send Message
March 4th, 2017

Your electronic items are not good last time I'm shopping mosquito his not right in return today receive hookah pen his not right.
So I'm confused because I'm next order or not but I'm shopping lakeme iconic Kamal, and more product are good.
Nd using paytm recharge bank transaction are aussam.
So please check electronic items.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

How do I know I can trust these reviews about Paytm?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Paytm?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business