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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 834th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user sunyc
India
2 reviews
3 helpful votes
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September 12th, 2013

This site is a boon for the people who are in urgency of recharge. And phone app is a another facility, every time I need to put balance I blindly go to this website.

10 Thumbs up to Paytm!

Thumbnail of user ankitu
India
1 review
0 helpful votes
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May 6th, 2018

Cheater, Why are you not refunding my money? 4 days has been gone but I did not get back my money.

Under the order section, we have had seen that need to help option. And I have clicked on this and complain 8 to 10 times but I did not get the response from your side. When I was tired then I have decided to complain your Facebook page. Finally I got the response from your side. Can you resolve this issue. I want to refund my money immediate.

I think you are cheating me? It is my first experience and I think It is so bad for newly customers. I think when I get back my money then I will uninstall PayTm App. I was using Freecharge app for the transaction. I think this is the perfect app for me. No one can beat this app beacuse it is awesome.

Thumbnail of user vickyk21
India
1 review
0 helpful votes
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May 8th, 2017

The worst experience using paytm, i have deteled the app from my mobile, i was transfering just rs 100 into my bank ac through my debit card, i paid rs 5.10 extra for the same, thats a hell lot of a interest. NEVER USE PAYTM
*******068

Thumbnail of user dasarir
India
1 review
2 helpful votes
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May 9th, 2016

I have bought a TV LG40lf6300@*******. They have mentioned 12% cashback on the site but have not provided the promocode. So i have tried applying other codes but in vain. I have moved forward and purchased the product and asked the customer care about the cash back. They said it will be updated in 7 days as i bought on EMI mode. Now after 7 days they came back and are telling me that i wont get the cash back as i have not applied the promo code. I have sent them the screen shots of the offer and screen shot where i could not apply the promo code but of no use. There is no response. Really frustating and awful!

Thumbnail of user vishaly
India
1 review
2 helpful votes
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June 27th, 2016

I bought an Acer laptop & got a defective piece. Paytm is not returning it for last 10 days after requesting for return. It seems very unprofessional. It feels like a LALA SHOP. Very bad

Thumbnail of user manohark2
India
1 review
0 helpful votes
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March 18th, 2017

I did payment. My balance is debited but not successful in merchant account. I complained also no response anybody... Paytm is very slow service and not helpful

Thumbnail of user shivas2
India
1 review
1 helpful vote
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October 7th, 2015

Very bed site fake update code please other person again not place oder or recharge and bill pay,
Cust care service very bed not pick the call i m 3 transaction but not yet cashback

Tip for consumers:
very bed service

Thumbnail of user shivanis2
India
2 reviews
2 helpful votes
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March 5th, 2016

Worst website!
I have received a defective item and instead of replacement the $#*!ing $#*!s were asking asking me to get it rectified from the store, I made a purchase from PAYTM not from the store, so its better to improve your services if you want business from INDIANS.

Thumbnail of user kunjanr
India
1 review
0 helpful votes
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March 8th, 2017

Paytm is a fraud dont go for it
I open account on paytm with 500 Rs its debited from bank successfully but in paytm wallet is showing 0 Rs now when i call paytm they said your transaction was fail and now bank is saying u ask paytm and paytm is saying u ask ur bank
I lost my money
Please do not go for it

Thumbnail of user chandrasekharn1
Nebraska
1 review
0 helpful votes
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May 7th, 2018

They are selling second hand products, and they are not giving proper response.
For customer care it will take 10 mints and after connecting to customer care they are not giving proper response.

Service
Value
Shipping
Returns
Quality
Thumbnail of user loveleenm1
India
1 review
0 helpful votes
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August 21st, 2018

Never do any exchange deal with Paytm. It's totally fraud. They will never pickup the exchange device. Which is a total failure deal in terms of profitability. It's a scam to get ur attention.

Thumbnail of user narenc
India
1 review
1 helpful vote
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February 29th, 2016

I made a recharge for Rs. 3000/-
But they took the money, not done the recharge process. Saying the amount will refunded to ur wallet.

Then why the $#*!ing they are doing like this

Thumbnail of user mohda8
India
1 review
3 helpful votes
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May 31st, 2015

Really Appreciate the Way of Making Fool to customer!

While Booking you Showing the Date of Delivery is Next Two Days,
But After Payments Done Expected Date of Delivery is INCREASED Twice a Day.
I had Done the Payment in the (Morning) May 26,2015 Then Why you Shipping my item on 30th May 2015, While Shipping Address is is the Heart of Delhi pin *******.

Other Vendors are Delivering all item in Just NEXT Day of Purchasing item.

I will update the Status Everywhere on the Internet Fastest Courier and Fastest Delivery and Biggest Supplier PAYTM.

Tip for consumers:
Never Use PAYTM

Service
Value
Shipping
Returns
Quality
Thumbnail of user abhishekn1
India
1 review
4 helpful votes
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August 19th, 2015

Hi,

I made a order from PAYTM (ORDER NO. *******604) on 16th july, i waited for almost a month in a hope that i will receive the product, even i keep on tracking the safexpress courier on daily basis waybill: *******, and one day i receive the mail from paytm that item is delivered, i crosschecked the same with courier they said the package is lost, but paytm is not listening to me, they are claiming that product is delivered without showing any proof to me. This is straight away a case of cheat and fraud from paytm. Even they are not giving me any compensation and refund for the same. I lost 1130 INR on this. Please do not use this service as its a waste.

Thumbnail of user manishb29
India
1 review
0 helpful votes
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July 9th, 2021

Complain in sound box in 4month no replace device & no propare service rent in cutting in all mouth very very poor service in paytam service team swaap machine complain 15 days old complain no change machine no parfect view

Thumbnail of user kapilb3
India
1 review
1 helpful vote
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September 30th, 2015

Hi,
I have been using paytm for recharges from last 5 years so far it was very good.
When coming to online shopping worst service from paytm. Guys don't buy any products from paytm.

Thumbnail of user tallamk
India
1 review
0 helpful votes
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November 8th, 2016

HI i am karthik from Hyderabad and my mobile no*******555 and i transferred 2000rs on my friend mobile no on nov 1st 2016 till not yet reflected in his paytm wallet and i raised complaint in paytm from both sides in complaint they paytm care reverted me like provide your credit/debit card details so that they cheat hyderabad customers after 9 days also amonunt not reflected incustomer i sended mail them please provide ccare no so i want speak they revert me to write only mail and we have options in our website two much cheating paytm customers in hyderabad

Thumbnail of user jeets14
India
1 review
0 helpful votes
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March 5th, 2023

Pathetic company, even the higher management sucks, every one from company be it CEO to lowest post there, every one is coward. Have sent lot of emails to CEO's email and customer relations team. Non of them respond. BUNCH OF LIERS. I RECOMMEND PEOPLE NOT TO USE THEIR SERVICES PLEASE. ONE DAY THEY WILL ROB YOU. THEY THEMSELF HELP SCAMMERS TO RUN THE SCAM I GUESS! Govt of India shoud take an action, NO BUSINESS ETHICS THEY FOLLOW, JUST SELL YOUR FINANCIAL DATA TO ANYONE.

Tip for consumers:
Never use them, they will sell your data , and can be scammed

Products used:
All products

Service
Value
Shipping
Returns
Quality
Thumbnail of user drs43
India
1 review
10 helpful votes
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July 28th, 2017

I ordered one rechargeable flameless cigarette lighter order no #*******922 and today I got the shipment which contains one PLASTIC OK STAND FOR SMARTPHONES. I have lodged a complain no ******* but still not sure what will happen. My previous experience was similar. The product quality is extremely poor.
So I suggest all buyers to stay away from this fake mall which is better to called a cheating house.

Thumbnail of user avinashd
India
1 review
1 helpful vote
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October 9th, 2015

Customer support of Paytm is very very poor. Dont solve problem carefully, i got cash voucher from nivea product. Adding that cash voucher showing successful. But that cash didnt come to my account. I have given all proofs to customer support but they are just repeat things and wasting time of others. I RECOMMEND NEVER USE Paytm. U CAN BE VICTIM ANY TIME.

Thumbnail of user irfana1
India
1 review
4 helpful votes
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May 5th, 2015

A few days a ago there was an offer on paytm regarding koutons jeans worth INR 4,999.00 just of INR 999.00 with INR 399.00 cash back after delivery.the shipment was dispatch against order number *******‏, a power bank was offered free along with it.

I received the delivery& to my shock it was not koutons, it was a bloody ordinary road side hawker brand sent to me along with a stupid powder bank which does not work either.

The combo jeans offer is not what was actually offered.it was a complete fraud, waste of time & their customer service is all S**t. They just keep sending standard formatted messages which never speak of the rubbish brand they have sent, neither do they give any reason for the power bank not working.

May the curse be on paytm, who cheat with people and their hard earned money, may all involved face the toughest of situations in their lives & this INR 999.00 teaches them a lesson.

I want to take this to consumer court & even ahead, don't mind spending a fortune if i have to, but this order will for sure be treated as one of the worst that paytm has ever dealt with.

Tip for consumers:
PAYTM IS A CHEATER AND A HIGHWAY ROBBER. DON'T BUY ANY THING FROM THEM.

Thumbnail of user akmalk1
India
1 review
1 helpful vote
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February 8th, 2017

It is very difficult to refund if once transaction cancelled.
There is no customer support overall.
You have to wait for email
There is a Helpline number *******797 which is not reachable 24*7

Thumbnail of user ramub
India
1 review
5 helpful votes
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May 10th, 2015

I took one mobile from paytm last month, number of times I requested them for cash back, they are not adding in to my wallet, my sincere request is do not go for cash back offers.

Thumbnail of user shailendrag
India
1 review
1 helpful vote
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July 13th, 2015

Team is highly insensitive on CSAT. No delivery update, I didn't get the delivery for 13days and at last I had to cancel my order.
Completely unprofessional behavior

Thumbnail of user pratikc3
India
2 reviews
1 helpful vote
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September 29th, 2016

I orderd fast tract watch Rs 2900, on which 35% cash back offer but but that cashback is not creadited in my account...
Then i return my product then refound also be not given by them even after 8 working days... it is untrustabal site...
Guys try other online site it is fake site...

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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