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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user johnv1203
India
1 review
0 helpful votes
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June 23rd, 2021

I had signed up for a PayTM account online and completed the full KYC as well. The PayTM representative had informed me that I would get an official notification from PayTM in my email and also an SMS. But unfortunately, I did not receive either of those. I have tried to contact PayTM customer care many times. But I don't believe there is such a thing called as Customer Service for PayTM. You have absolutely no chance of speaking to anybody to get your issues sorted. I even changed my Password on their IVR as I could not manage to speak to a representative.
So I actually know my password and my screen lock ID information for the PayTM App. But on their App it doesn't give you the option to enter the information.

It asks you to enter your password or Screen lock ID, but doesn't give you the option to enter the requested information.

I guess I should be happy that I have not added any money so far.

No wonder that PayTM customer reviews are so poor. Don't become a PayTM customer if you don't want to be a future aggrieved customer!

I have attached the screenshot of my issue as mentioned above.

John

Tip for consumers:
Please read my review. That should definitely inspire any sane person from not signing up for PayTM.

Thumbnail of user abidk1
India
1 review
1 helpful vote
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April 7th, 2017

Bhen ke loda paytm bale its very bad company so i would like to inform you i am taking action you company it, s company should be block i am going to lucknow

Thumbnail of user mohanr4
India
1 review
0 helpful votes
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October 4th, 2015

Very Poor service no proper update and Team is highly insensitive on CSAT. No delivery update, I didn't get the delivery for 15days and the strange thing is that even PAYTM tean do not know the order status.

People saying PAYTM is competition Amazon which was not real fact and please don not compare with Amazon,, I can bet PAYTM never or ever give service like Amazon.

PAYTM Stands top the table in worst service in-proper info, poor delivery.

I do not have option to go below single star if not i would have. Still i feel giving single star rating for PAYTM is not upto satisfaction

Thumbnail of user matinp
India
1 review
1 helpful vote
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October 18th, 2017

The seller sushma traders has cancelled my orders... If the seller doesn't have gurtz to sell the product in scheme then why the hell are you giving the offer... Fake seller sushma traders

Thumbnail of user ankitm3
India
1 review
4 helpful votes
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August 25th, 2015

I bought a htc desire 526 on 7th aug 2015 from PAYTM ONLINE, i got a camera problem SHOWS BLACK DOTS IN THE PICS, in the handset in hardly a thirteen days when i went to the htc service centre they deny me for the warranty on that product they said its a online buy product so we cant gave the warranty when i was approached to paytm they said go again & get written thing from them for not given warranty, the service centre people told me call to customer care. These things going around with me frm last one week but no exchange no warranty from paytm either htc, so its my suggestion all(india). Pls do not buy online electronics products these companies are fake & their warranty manufacturer are not ready to gave warranty on their products. PAYTM ORDER REFNO-*******, SHIPMENT DATED-6 AUG15 *******3910.

Thumbnail of user spandanat
India
1 review
2 helpful votes
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July 27th, 2015

Hi,

I have booked a bus to Hyd to Bangalore.
I did get the sit I booked and a big fight with bus guys KALESAWARI travel, I didn't get the right contact numbers when I booked which I got were land line numbers which toning as busy for long time.

WASTE SITE AND WASTE TRAVELS LOTS OF TIME WASTE

Thumbnail of user riskr
India
1 review
2 helpful votes
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October 17th, 2016

Madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm madrchod jesa paytm

Thumbnail of user vinayakal1
India
1 review
0 helpful votes
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September 29th, 2017

Good service and if any refund problem is there not to worry ur amount will come within 3 to 4 days. Because I have experience about this

Thumbnail of user ashishs19
India
1 review
2 helpful votes
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August 11th, 2016

Hi Team,
Its been Hugh issue with paytm.com as i have made my lots of transition where it was field and they did not refund my money back

Thumbnail of user p.c
India
0 reviews
0 helpful votes
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January 22nd, 2022

Bakwas company hai. Sabse bada IPO sabki vat lagane vala. No one will trust on paytm in future. Paytm Karo aise bolne ki bagair Paytm Jalao Aisa kahana chahiye. Veru huge loss of shareholders. Sharma sir ye massage padhe to accha hoga, I don't know the meaning of sharma sir Dance while stock listing.

Thumbnail of user mdshahrukhk
India
1 review
0 helpful votes
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August 12th, 2022

Customer care service very poor.
They tell same thing that chat with Paytm but there are so many problems which is not mention in chat section

Service
Value
Shipping
Returns
Quality
Thumbnail of user sumitc2
India
1 review
1 helpful vote
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September 13th, 2016

Very poor quality of service and no respond from customer care upon your request. Won't think of using such a app again.

Thumbnail of user sameern
India
1 review
0 helpful votes
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March 12th, 2017

Don't use paytm if u lose ur money no one will help u to get back return... Customer care are too idiots

Thumbnail of user rashikam1
India
1 review
0 helpful votes
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May 2nd, 2017

Yes. I totally agree with the previous feedback. I'm feeling cheated too as i paid for my MacBook charger and they deleivered DEFECTIVE product without any invoice and contact details. And when I tried contacting the customer care I realised that there is no such option given where you can talk to customer care or write a email regarding your product related issue. And also the product what was sent to me was of very poor quality and just not worth the price. Even if you dial their head office no it goes on auto answearing machine and it says enter your order no and when you enter your order no it says it's incorrect... n gets disconnected. You write any mail on the website. You get a response that their system is not yet updated so soon they will get back and no timeline is defined for the same. First time I'm seeing that such a popular company has designed their system in such a manner where no customer can reach up with their problems. There is no escalation process given anywhere. Only selfcreated company policy is given with all their history geography which is of no when u r cheating people like this. Extremely bad shopping experience on paytm. I wish I would have bought it from a store only. I don't recommend any one to shop on paytm.

Tip for consumers:
Pl don't shop on Paytm it's not worth and they have very poor services.. they deleivered defective products and charge you in advance. Product quality is also very poor.

Thumbnail of user mathewj22
India
1 review
9 helpful votes
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May 8th, 2018

Everytime u call, get a message that call volume high, hence cannot connect. Have been waiting for my refund since then

Thumbnail of user rakeshg2
India
1 review
4 helpful votes
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July 14th, 2015

Paytm ke liya one rating bhe jyada hai.
I have placed an order of one bean bag on 16. 6. 15. On 25. 6. 15 they change the status of my order as Delivered. On complaining they told me that you will get your order soon. On checking the site of shipping company i came to know that they have delivered my order in P une instead of Delhi. On calling again and again and after so many mails i am just getting time of 72 hours. Twenty days passes but yeh 72 hours time nahi finish hua.

I have never seen such a bad customer service. We have to beg for our own money.

Why they have established a big ecommerce platform if they are not able to handle it. My other friends are also comlaining about its service

Its my request not to use paytm verna gaye aapke paise battekhate me.

Thumbnail of user logeshk1
India
1 review
0 helpful votes
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October 10th, 2021

I received a defective product but they declined exchange even though the product is under 7days return or replacement policy..

Tip for consumers:
Never purchase from paytm mall.

Products used:
Bluetooth headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrityunjayc
India
1 review
2 helpful votes
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November 26th, 2014

Worst experience with paytm. Just looted the customer doing forgery with customer... u place a order for jeans. They give you a trunk at the cost of jeans. After file a complaint against paytm. They gave a sympothy and want back their product once they get back their product they just give "THULLLLLLIII"" to the customer... ONE MORE THING NEVER PURCHASE ANY THING FROM PAYTM... MOST CHUTIYA CUSTOMER CARE DEPT.

Thumbnail of user hardikt
India
1 review
1 helpful vote
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October 6th, 2015

Worst service by Paytm.

We cannot contact customer care directly for any issues. We have to opt for the call, they will call us if they think and as per there convenience.

I ordered sony headphones from Paytm on 22 Sep 2015, but it has been 6th Oct 2015 now not received my product yet. I have mailed so many times regarding the issue but there was no resolution even after 14 days.

I have not received my product.

This was the product available with higher discount that's why paytm didn't deliver the product to me. (check the photos)

They cancelled my order after 14 days and returned my money after so much follow up only on email. (no customer care service)

Check the tracking of the product- https://billing.ecomexpress.in/track_me/multipleawb_open/?awb=*******&order=&n ews_go=track+now

Don't buy anything from Paytm.

Worst service from Paytm.

Beware of the service provided by Paytm. They are not concerned about the satisfaction of customer.

Paytm review - worst online selling company.

Tip for consumers:
Don't buy any product guys.

Service
Value
Shipping
Returns
Thumbnail of user geetan3
India
1 review
0 helpful votes
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September 24th, 2018

Sbse ghatiya customer care service hai paytm ki call kro ro 40 minute tk to baat hi nhi ho pati agent se kisi bhi question ka rewart mail pr nhi aata khte hai mail pls dont use paytm its a waste of time & waste of money

Thumbnail of user rehanm1
India
1 review
0 helpful votes
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January 18th, 2017

Paytm collecting shipping charges 300/- for 39/-rs if i purchased 10 above item's, outside in the market it costs 50 rs so waste to purchase in paytm

Thumbnail of user sandeepb40
India
1 review
0 helpful votes
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January 31st, 2022

Only computer will attend u, that to with repeated messages(same messages), it's better to avoid Paytm for huge transactions

Products used:
Fastag

Service
Value
Shipping
Returns
Quality
Thumbnail of user varshan3
India
1 review
0 helpful votes
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September 13th, 2020

Not delet account option if i want to delet my account of some resons... customer care want so many formality to delet permanently account information... the want id proof with selfy... but cant feel safe becase of i m girl... then socond think if i want logout other number and the start paytm with another number again id proof isshue they told me your id link with other number n i cant get kyc easly

Thumbnail of user bhellsuna
Japan
1 review
5 helpful votes
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July 16th, 2015

What happened to me

I bought Yonex Muscle Power 29 Light Badminton Racquet from Paytm. MRP of my bat was 3850 but Paytm was giving it for 3300 plus 50% off. Max offer was for 1500 rs. Hence I paid 1800 for this bat.

After some time my friend came and told that he got Yonex Muscle Power 29 Light Badminton Racquet from Paytm for 1500. I was shocked. When I saw they have listed the same bat with MRP 4450 and paytm was giving it for 2210 plus 30% off. Which eventually is 1500.

Surprise:
Both the bat seller is same
Both the bats are same
I emailed paytm and its been 2 days no action and reply
I also got an email saying the seller has shipped the item
I called paytm. They are saying dont know what to do and they are asking to return the bat if you dont like it.
They are also saying that they will reply back to the email.
I have recorded the conversation. You can listen at vocaroo.com/i/s1MLCzd68DJs

What I think is, paytm trying to sell both genuine and duplicate parts as they dont have any restriction in listing as sellers can list anything they want and how many times they want.

I am so frustrated for not getting proper support from paytm and I would say lets stick to flipkart/snapdeal/amazon. Thats the reason paytm is giving so many offers so that they can sell all these duplicate products along with genuine ones.

Thumbnail of user chhajur
India
1 review
0 helpful votes
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September 28th, 2021

Bhan ka loda paytm vala
Tumri bhan ki ch@t
Without my information how you can deduct 500/- Rupees more then 4-5 time
Return my money asap other every day you will get one review with lot's of abuses

Service
Value
Shipping
Returns
Quality

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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