• Paytm

Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user sachinc1
India
1 review
2 helpful votes
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September 14th, 2015

Don't take any product from Paytm. I ordered 3 burner gas stove 3 times but I never get. Every time they told different reason. Bad services

Thumbnail of user minalj1
India
3 reviews
2 helpful votes
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June 17th, 2018

Provide the best platform to do recharge online. Thank you for making India digital. They are making a very beautiful things in the world of internet

Service
Value
Shipping
Returns
Quality
Thumbnail of user jyotip1
California
1 review
2 helpful votes
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May 19th, 2016

Don't buy any items through paytm. The products are worst quality. Use the app only for mobile recharge.

Thumbnail of user nikitad28
India
1 review
0 helpful votes
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May 14th, 2021

After returning the money from airline they didn't return my money back. So please guys don't use paytm

Thumbnail of user nileshd12
India
1 review
0 helpful votes
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September 4th, 2022

Paytm soundbox is very third class quality don't by any person my soundbox dead in few days
No replacement
Customer care is service is very third class
No help

Thumbnail of user atuls5
India
1 review
0 helpful votes
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March 9th, 2016

DEAR SIR,
I AM LAST 5 TO 6 MONTH REGULAR PAYTM USER
I AM 3 TIME SEND MAIL BUT YOUR SIDE NOT ANY ONE REPLY
THIS TIME I AM VERY VERY UNHAPPY YOUR SIDE.
PLZ REFUND MY MONEY IN MY PAYTM WALLET
MY TICKET NO *******
PLZ FIND THIS ATTACHMENT
ORDER NO *******046
MOBILE NO *******207
BILL AMMOUNT 450 RS.
MY MONEY DEBIT BUT BILL ARE NOT PAID
AND NOT CASHBACK RECEIVED.

Thumbnail of user deepaki1
India
1 review
0 helpful votes
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July 18th, 2018

I recently purchased a Fujitsu Lifebook A555 laptop from paytm website. When I received the Laptop I found that 1 TB hard disk missing. I raised the matter and they replaced the laptop again without 1 TB hard disk. Simply, the products are not matching the description and they are simply cheating the innocent people by giving incentive on the product and in the end delivery deficit product. TO ALL POTENTIAL CUSTOMER PLEASE STAY AWAY FROM PATYM

Thumbnail of user nimishag1
India
1 review
0 helpful votes
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October 6th, 2020

I purchased Fast tag thru Paytm
They sent the fast tag and later cancelled it for no reason with no money refund
Also tollfree and other complaint means are difficult to reach

Thumbnail of user kumars7
India
1 review
1 helpful vote
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July 31st, 2015

When i am purchased windows phone paytm offer is 600rs free recharge is given,, but it's 150rs recharge per month, once i got 150rs recharge after that didnt given recharge

Thumbnail of user chiraga1
India
1 review
4 helpful votes
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August 4th, 2016

Am purchase to apple iphone 6s 128gb gold purchase to paytm but box is blank anle single stone in box am complain to paytm but not a help for paytm and not money refund

Thumbnail of user mohita1
India
1 review
4 helpful votes
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July 19th, 2015

I placed one Order Number: MPtkt - *******628 out of which two items in the order were received.

One of the product is Prasid Mypad. They had shown the original price of product as Rs. 799/- on their website with reduced price as Rs 298/-. However, on opening the product, I found that the MRP on the product was Rs 295/- only. This is cheating with the customers. They have shown the price as Rs. 799/- instead of original Rs 295/- and sold it even at a higher price than MRP. It is a violation of Consumer Protection Act and even taxation acts such as Central excise Act and Local State VAT Tax. I requested them to cancel my product and intimate what action has been taken by them against their vendor. But no action has yet been received.

Second product which I received today is Funschool Sketcher. The product is damaged one and not new at all. The Board is not clean as it should be and it appears to be used. Black magnetic particles on which the board works do not wither away on cleaning.

Customer care people are so reluctant to help and return the product and refund the amount.

They are big time cheaters.

Thumbnail of user jating3
India
1 review
0 helpful votes
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July 21st, 2019

Paytm blocked my money... I submitted my oll document but Paytm not unblock my money Paytm blocked ******* my money. And they not replying also ryt now... such a wrost application paytm

Thumbnail of user vickyp94
India
1 review
0 helpful votes
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July 25th, 2021

Mene pytm care ko kai br smjana chaha ki me sirf 2 br toll plaza se cross hua or mera toll 3br lga please muje extra toll jo lga he wo refund kro... to coustmer care ka khna ki hum refund nahi kr skte. Hamare record me 3 br cross hue ho. Frud kr rha he paytm isme bhi

Service
Value
Shipping
Returns
Quality
Thumbnail of user rohitk37
India
1 review
0 helpful votes
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July 2nd, 2018

Ye paymt k time koi kyc nahi pucha but at the time of cashback kyc update kare...
Or customer service zero hai call drop kar kardate hai.
Customer service agent ko b kuch nahi atta... they all rickshaw wale hai

Thumbnail of user mansukhs
India
1 review
0 helpful votes
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November 25th, 2020

Gives the cheapest item and charges the highest price. Makes customers stupid.no any one purchase in paytm.

Thumbnail of user ashokk84
India
1 review
0 helpful votes
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February 11th, 2021

Very very bad service for merchants pos not working properly and charge rental 3 times in a month plz friends don't commit to paytm they cheaters

Thumbnail of user chitharb
India
1 review
1 helpful vote
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April 7th, 2017

File the case on them, not at all good, Gud for nothing, no response from those people, why they are keeping the worthless apps

Thumbnail of user nagac1
New Jersey
1 review
1 helpful vote
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April 29th, 2015

Dodnt buy any products from paytm the worst service. No customer care number also for such a big cheating company. $#*! the site

Thumbnail of user nickr53
India
1 review
2 helpful votes
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March 3rd, 2015

Paytm doesnt check the seller quality most of the time its not so gud but atlest the money is safe over there i have been using it since year havnt faced any kind of problm lyk dat

Thumbnail of user arvindp12
India
1 review
0 helpful votes
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February 26th, 2021

3rd class service, I have a indent gas Booking but cashback not provided, 6 time complain but no any response.

Products used:
Gas Booking

Service
Value
Shipping
Returns
Thumbnail of user munagalas
India
1 review
4 helpful votes
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October 19th, 2015

This is santosh, taken toy for my son on 6-oct-2015, product delivered on 14-oct-2015, return product applied on 15-oct-2015 product details: Toyhouse Radio Remote Control 1:24 Hummer H2 SUV RC Scale Model Car Black of cost 637 after discount and they charged 99 rs for delivery.
I received the product with defect so next day i applied for return policy. Paytm simply given status as return approved. From next day onwards i. E. 16-oct-2015 delhivery a company to pick up my product.
Issue is daily i am getting message from delhivery company saying that "Customer phone not Reachable", daily i am making call(+91 *******500) to delhivery company and raising complaint. Even i requested them to give me local branch land line number or pickup boy number so that i guide him to pick my product. Still now(19th oct 2015 no one responded).
Please don't take any product from paytm its a fraud company.
Mistakes will happen with every company but paytm is a such company will not look into customer issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aamonub
India
1 review
0 helpful votes
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September 4th, 2017

I buy iphone 6 at 25 agyst my order no is *******148
When i recive my phone after using this iphone iphone is not working proprly nd batry baackup only 3 to 4 hour or phone was hanking or toch key is no working then i call paytm but paytm cc says sry sir this produst is no refundevl u can go apple care so tell me how i trust paytm when i use only 2 3 day iphone 6 nd there is so many problme so now i summit my ipone in apple care

Thumbnail of user nagar15
India
1 review
1 helpful vote
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October 19th, 2017

I have seen 6.5 & 8 litres washing machine. So i haven't checked the difference between this 2 i. E rate difference.
They said that there is a paytm offer so i have sent the money at a time through paytm Next day i have called the management
I have asked for 8 litres washing machine for change my product to 8 litres washing machine. The product is not received
When i have asked for exchange it is still with them. But they have refused to exchange. Is it the right way to deal with
The customers. I want to change my product to 8 litres.

Product details
Purchase Date: 18/10/2017 at 09:11 PM
IFB Washing Machine Front Load Rs 31,311 (6.5 Kgs)
Bajaj Bill Tin No: *******8379
Paytm order no: *******274

As it is a rush hour I haven't checked the right product clearly

Till now it is not delivered to me But when i asked management to exchange my product to
IFB Washing Machine Front Load Rs 31,311 (8 Kgs)
I said I will pay extra amount But they are not giving a positive. I need This problem to be solved

Ph.no: *******088
Worst experience

Thumbnail of user jineshk
India
1 review
0 helpful votes
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May 1st, 2021

Mera paytm number kho gaya to paytm open karne ke lie muje otp chahie jo possible nahi hai. But vo wallet ka payment tranfer karne ke lie mene bahot complain ki. But koi soluation last 4 months se nahi aaya hai. And abhi mene purana number chalu kiya to abhi acount block hai and unblok nahi ho raha hai. And customer care me bhi bat nahi ho rahi. Paytm services very bad

Thumbnail of user yazara
India
1 review
1 helpful vote
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April 18th, 2017

Very disappointed customer with the paytm policy,, they allow us to receive money up to one lakh and allowing us to transfer or pay to any othet paytm only *******, so what we do with teh balnce amount we recived in paytm. Ijust called customer care so got funny answer pay ur bills and buy movie tickets and do shopping with balance amount. I took money form my customer to supply goods to them and i have to transfer this to my supllier to get goods now the money is blocked in paytm for other 12 days, so how i use this to other pourpose,, all of you beware of these kind of policy an duse care fully paytm, other wise u r money also wilbe blocked din paytm for weeks, paytm representative came to me to updat emy KYC and offered me now onward u an receive money up to one lakh and not informed me that from taht u can only transfer to othera paytm or bank only ******* thousand very much disappointed with tehse kind of policy,, ther take our money and not allowing use to use for right purpose

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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