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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user venugopals
India
1 review
3 helpful votes
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November 3rd, 2017

I sent money to bank 3days back but it wouldn't send to bank, even though it get refunded to my Paytm wallet so please help me out

Thumbnail of user nitinm2
India
1 review
1 helpful vote
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July 10th, 2016

$#*! on paytm... I am using this app from last 3 years and i spend atleast 20k but this app giving zero offer..

Thumbnail of user dra218
India
1 review
0 helpful votes
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March 10th, 2017

I am having a very terrible experience with paytm they lie and they dont have a proper costumer care helpline, for small orders thi is ok but be very carfull when u order something big they will cheat u and will never deliver what they promise recently i bought optimum nutrition gold standard whey protein suppliment, i paid 1000 rupees more than other sites but coz they had this offer of 2500 cash back and i did as advised, i selected the offer even before paying i cross checked the offer which indictead tht i will get a 2500 cash back i placed the order i got the suppliment but no cash back when i send a email to their support they lied and stated tht i had not selected the order this is the game this cheaters are playing and when ever i send a mail they dont reply so, to all customers please dont fall for their trap and dont use this stupid website, they dont even have aproper customer care department who will solve the query my suggestina is tht dint buy from this website instead gonfor other online platform life flipkart and snapdeal which are more genuine and having a v very good costomercare

Thumbnail of user maitreyih
India
1 review
3 helpful votes
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September 21st, 2015

On the dawn of 20/9/2015, I was alone waiting on Ernakulam bus boarding point. The bus which I had booked through #paytm. I really did get a reward from #paytm. I was in a way really satisfied with their "service". My bus ticket was not being accepted by any of the bus operators or any travel agents.
Wait wait wait... The ticket never had the name of any bus operator or a travel agent (thats really funny). There were two contact numbers provided to me in a msg from #paytm after my booking. One of them was of the boarding point and another of #paytm helpline. None of them answered my distress call on the former number whereas #paytm help line was busy giving me machined answers which were of no help to me (do any humans work in #paytm? Or is it just the machines?).
I, hail from a different state and Malayalam is something like an alien language to me (no offence to the Malayalis but yes, I dont understand). I was stranded there, looking for some alternative. Being a girl, in a place where u dont understand the vernacular language and no place to stay back or none to contact there, I was worried abt my safety. So were my parents staying far away from me. Since it was a weekend along with serial vacations due to some festivals, all the means of transportation were full. Therefore, I had to pay the fare thrice the usual fair. Just like a cherry on the top of a cake, i did not have sufficient money in my account (I trusted #paytm you see...)
Thanks to my trusted friends in my native, who immediately transferred a sufficient sum of money to my account to make sure that I reached my home safely, irrespective of the cost incurred.
So, Dear #paytm, what should I do? Or,
My dear users of #paytm, what should i do?
How would anyone feel if their daughter/son is stranded in a far away place in a situation which I had to face all because of my trust in #paytm (as #paytm flaunts their logo as "seal of trust - #paytm - we care).
Now, dear #paytm, the seal of trust, for me, is broken.

PS: May be the safety of women in India is compromised due to such fraudulent services extended by such online platforms.

Thumbnail of user surendras6
India
1 review
1 helpful vote
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August 24th, 2017

I purchase Sparx black sendal from paytm. It will be delivered damaged than I want to return this item but paytm will be canceled return request.

Thumbnail of user sravank2
New York
1 review
2 helpful votes
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November 18th, 2015

Nowdays Patym recharge services or becoming to worst. This not trusted site for online shopping, Recharge or for any transactions

Thumbnail of user sarmilas
India
1 review
0 helpful votes
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September 27th, 2020

Paytm is vry wrost app
They are not provide the customer service
And also they are not provide refund amount

Thumbnail of user aametk
India
1 review
3 helpful votes
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October 21st, 2018

Paytm custome Care number 9OO5O9O1OO//
Paytm custome Care number 9OO5O9O1OO//
Paytm custome Care number 9OO5O9O1OO//
Paytm custome Care number 9OO5O9O1OO//

Thumbnail of user vipulg
India
1 review
0 helpful votes
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December 20th, 2016

They have not given me cashback once and did not deliver my product also
Customer care pe recorded voice lga rakhi hai, apni grievance kisko lahe?

Thumbnail of user chiragb1
India
1 review
1 helpful vote
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June 7th, 2017

Very bad. Fake promice to rebate if any inconvinency. But no rebate in actullebem. After two. Time call in customer care

Thumbnail of user shubhams3
India
1 review
2 helpful votes
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December 8th, 2015

Paytm gives very very bad sevice do not use thid service. F**k it they cut my balance from my accound and cant respond my complain

Thumbnail of user kashmirat1
India
1 review
0 helpful votes
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March 24th, 2022

I have Paytm account on my phone number *******224
My name is Kashmira Thakkar
Suddenly my profile name on Paytm app is changed to Nanduri Nallamma some unknown name. How can anybody change my profile name in Paytm app. What about customer security?
I have complained in 24*7 help and support in Paytm app. I have called there many times. My ticket id is *******597
I have provided my telephone bill saying my name kashmira thakkar with number *******224
I have given my aadhar card with selfie
I have given screenshot of name of unknown person on paytm app.
Paytm backend and technical team is unable to resolve this issue. I talk to senior person from24*7 help and support she is also not giving any proper reply for this issue. Everyone is just playing passing the parcel game. Why Paytm is unsafe to use? Why your backend technical team or senior person can't handle this issue or help the person. I asked them I want to take refund from some company how can I do without my name as my name is changed by unknown person.
No proper reply from them. Then I asked if this issue was happened to you as a Paytm worker how would u have resolved?
No proper reply.
As a customer I am asking how can anybody change my name on Paytm app it is very very unsafe to use. I am really unhappy and feeling deceived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user puneetk6
India
1 review
0 helpful votes
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July 1st, 2017

Sooooo bad for every one, i lost my 5000 rupees, i have no recive my money
So i raqust to all not use patm. Its fraud company

Thumbnail of user jasmeenk1
India
1 review
1 helpful vote
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January 31st, 2017

I have not recived cash back against an offer they are so fake payment is done on16 jan sitl a i have not recived my cash back

Thumbnail of user labdhia
India
1 review
0 helpful votes
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March 8th, 2017

There is no support for the customer. Thay are totally fraud no one is picking up the custome ccare no. Totally disagree with paytm.

Thumbnail of user santosht1
India
1 review
0 helpful votes
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November 17th, 2016

Very late reply to the mail sent to them.and they don't even lift calls when you call.

Thumbnail of user rushim1
India
1 review
3 helpful votes
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November 1st, 2015

My money debited but not payment successful by paytm
Frustrated...
I hate paytm
They make us fool

Thumbnail of user rehenak
India
1 review
0 helpful votes
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June 5th, 2022

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Service
Value
Shipping
Returns
Quality
Thumbnail of user vishnuv2
India
1 review
0 helpful votes
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January 19th, 2017

Paytm refund 2 rs instead if 200 in cashback offer... GET100 is promocode... complete frauds...,... cheat... robbers...

Thumbnail of user saidare
India
1 review
0 helpful votes
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December 24th, 2016

Fake app don't use Paytm please, I loss 4000/- rs

I didn't get money Paytm wallet, and recharge money deducted account, no recharge was unsuccessful

Thumbnail of user vijayk20
India
1 review
2 helpful votes
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June 6th, 2016

ORDER # *******456: On 25th April i have booked the product (Symphony Storm 70i 70 L Tower Air Cooler With Remote) from paytm site, after a very long time i got my product delivered on Wednesday 4th May 2016, When i open the box found my product physically damage, i called upi to the customer care and reported the same, they promised to replace the product but they have set an condition that i have to courier them back the porduct spending my pocket money, this is seriously not acceptable i have spent RS 16,586 for this product and now they are asking me to courier them back spending my own money, i have escalated this to the concerns but till now i havnt get any response from paytm team for the pick up of my product and refund of my money. This was the first experience with the paytm but hencforth will never ever use this site and not even suggest any of my family members or friends. ONE OF THE WORST SERVICE PROVIDER IN INDIA. THIS SITE IS FAKING CUSTOMERS IN INDIA AND LOOTING THEIR MONEY. I WANT REFUND IN NEXT 3 BUSINESS DAYS OR ELSE WILL BE MOVING TO CONSUMER FORUM AND WILL LET WHOLE WORD TO SEE THIS KIND OF SERVICE OF YOURS - UNSATISFIED CUSTOMER

Thumbnail of user rka2
India
1 review
2 helpful votes
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October 24th, 2017

The Customer care head
Paytm

Dear Sir/Madam,
Ref- Order No.- *******162

Paytm Account- *******@redifmail. Com, Phone- *******784

This is in reference to our Order Number *******162 for 4 Eveready LED Tubelights 20 W.

This product we have received is completely defective as only yesterday we have called electrician to install all 4 tubelights and three of them are not working and for the fourth one, the light is flickering.

The Paytm App is not allowing return of the product.It was delivered on 5th October 2017 to us. I would like to bring to your note sir, that we have been a regular buyer from Paytm with over Rs ******* per month of shopping. And as a part of justice, I request you that this defective product be returned immediately. We are dependent on electrician for installation of the electrical items and the period of just 7 days is not justified for return.

All the tublights are defective means the supplier either did it intentionally or THE EVEREADY BRAND IS VERY BAD. IN ANY CASE YOUR FAST REVERT IS REQUESTED. ALSO THIS PRODUCT IS IN TWO YEAR WARRANTY GET THE PRODUCT REPLACED FAST PLEASE.

As a genuine buyer, we duly expect Paytm to resolve this issue to the soonest.

Regards,
R. K. Arora
M *******784

Thumbnail of user avinashk37
India
1 review
0 helpful votes
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November 3rd, 2020

Paytm Customer Care Helpline Toll Free No. O8945-859:2O1. For Any Qwary and Refund Issue. Call Helpline.

Thumbnail of user rajats8
India
1 review
1 helpful vote
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January 20th, 2017

Dove shampoo return in my cash back
Order no. *******947
Isko return hue km se km 20 din ho gye
Abi tak cash back nhi mila h

Thumbnail of user prashantg5
India
1 review
0 helpful votes
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November 8th, 2016

Hi All this is to be inform you please do not buy any costly item from PAYTM relay

It is very bad experience with PAYTM. I placed one LG TV 43 inch on 20 Oct and

While placing this order it was showing delivery date by 27 Oct. And after 25 days

And I paid 36 K by online payment. I have not received my product. And whenever I

Was calling to PAYTM they did not pick call but some time i was lucky to make call

To connect and they said you will get ASAP. And while i was sending mail to PAYTM

They just generate on ticket and said we are working on it and your issue will

Solved withing 24-48 hrs

"Hi Prince,
This is in regard to the concern delay in delivery which you have registered with

Paytm against the order number *******153. As per the system, there are multiple

Requests generated from your end for the same issue on the same order ID.
We are already working on resolving this case for you under the ticket *******.

Please take note of this. Meanwhile, we would be closing this duplicate case."

This is what he told 20 times.
After 15 Days:
Now while tracking online it is showing your order has been cancelled. While I have

Not cancelled order when I made call to courier Blue dot he is aslo one of the fool

Company he is saying your order is cancelled by paytm and will be not delivered.

When i made call to PAYTM he told Sir we have not cancelled your order. There are

Many argue with them.
And they are just playing with me nothing respult come out yet in my favor.

PAYTM has cheated to us.
And finally i Have decided to go Consumer Forum.

Highly recommend to every one please do not by any costly product from PAYTM.

My Contact number is *******924.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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