• Paytm

Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user navyab
India
1 review
3 helpful votes
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December 28th, 2015

I had very bad experience with paytm, please do not recharge your moblie in paytm, plans displayed in the site are with wrong info and customer care team do not respond properly for query raised. They deducted amount twice for one transaction.

Thumbnail of user ashlendrasinghy
India
1 review
0 helpful votes
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May 11th, 2022

Unfortunately I took a loan with the limit of 2000 and now when I am trying to deactivate it they are not allowing even I have made the all due on time and there is not single rupee which I need to pay. But even they are doing fraud and showing they are more smart. But I decided that u will meet them in consumer court. Let's see what I do for this. Bcz I literally very disappointed and harmful for thus issue. Bcz I am not using but even I am paying their convenience fees on every month even on time.

Products used:
There is every thing froud nothing well on this platform. They guys are no.1 fraud. Please don't take a single service from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pankajp8
Wisconsin
1 review
0 helpful votes
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October 31st, 2016

I ordered a food processor, and the order was cancelled after a few days without giving a reason. Then I ordered another food processor (because even if they cancel the order themselves, they dont return the money. Rather they give money in Paytm wallet) which was delivered after a delay of 3 weeks. The item was very very old and looked used. I had to return it.
Not trustworthy at all..

Thumbnail of user rajeevk13
India
1 review
8 helpful votes
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July 3rd, 2018

After I paid the amount to paytm mall, the status displayed as Delivered, Still the item was not delivered to me, So don't trust on paytm mall other wise you lost your money/good. They don't care whether you lost ur money. I never see these types of 3rd class service from any ecommerce site.

Thumbnail of user kumark3
India
1 review
2 helpful votes
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June 30th, 2015

I ordered samsung battery. I received a duplicate one. Which is not working from day 1.

Bakar company. No trust worthy. I dont want to give even one star. Since site does not accept this. So i kept one star.

Thumbnail of user zayeemr
India
1 review
0 helpful votes
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November 27th, 2022

There is no proper customer service in paytm
They hold our business payment for more thn 1 month and no proper support and no guidance. If they requires any documents or at least need to show error msg

Tip for consumers:
Payment gateway service

Service
Value
Shipping
Returns
Quality
Thumbnail of user gauravp14
India
1 review
13 helpful votes
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November 27th, 2018

Bought multiple ( 5)products through single order. Three got delivered without any issue. But seller, as per invoice has sent 4th and 5th product together under same Airway bill number. While packet contains only one. Try to connect Paytm through phone multiple times. Put on hold in queue for more than 1 hour each time. Sent query through message in App. Put message in 24x7 paytm forum but nothing happened or received response from paytm. It seems paytm is deliberately cheating customers. People should restrain themselves using paytm mall unless the feedback support is reinenforced.

Thumbnail of user mridulas
India
1 review
0 helpful votes
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March 25th, 2015

Hi,

I brought Quality Walls Cornetto Ice Cream and tried to get so called Rs. 10 free recharge.

NHaving spent 40 Rs. On internet, finally concluded that its a bogus prom by Paytm. Its pure business gimmick and nonsence, Never ever trust these guys.

Thumbnail of user arvindy
India
1 review
0 helpful votes
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April 3rd, 2017

I have 6 transaction... and all deducted from my account... and I haven't receive same. It got transfer after paying that guy and I ended in 3000 rupees instead of 500... And paytm says they aren't responsible... than who is... i would recommend banks to start service. Atleast we are confirm 99 percent our monies are safe. Instead trusting a third party vendor... i would request pls stop using. As some time is perfect and sometime is as dumb u can't think. Of. Paytm. Would request get your server replaced by dell or Oracle. For proper service

Thumbnail of user nikitas13
India
1 review
1 helpful vote
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June 22nd, 2016

I had ordered a product worth 7k which had 30% cashback and I never received the Cashback.

On contacting customer care they said you have not applied Promo code.

Please be careful before ordering anything from these website.

And good job of fooling people Paytm

Thumbnail of user amarn5
India
1 review
1 helpful vote
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March 25th, 2016

Being an Indian e-commerce firm, Paytm is initiated to support the shopping experience of every individual, but now the company has forgot its main objective and has not let other Indian ecommerce platforms to help customer in buying online, especially Indian companies due to their internal policies. For your clear understanding, they are against the ecommerce portal, which signifies the traditional Hindu culture and sells stuff like pooja items or any other divine products. This clearly explains that they are against Hinduism with an intension of just enhancing western culture by supporting just the big giants like flipkart, amazon, etc.

Thumbnail of user bobya3
India
1 review
0 helpful votes
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October 30th, 2021

My account has been blocked since 14 October 2021 after raising tickets. There is nobody resolving my problem two time I visited at noida paytm care. There very pathetic staff. They people not ready to attand customer after waiting 3-4 hours one of guys has come for meet me at he assured your paytm account will be activate with 3 days. But still my account did not active. Its very very pathetic service and employee. I'm going to take legal action against paytm.

Thumbnail of user jagm
India
1 review
1 helpful vote
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July 7th, 2016

I booked three bus tickets, but due to some imergency, I had to cancel. Helpline person told me that 65% money will be deducted, So I lost Rs. 1000/- They r very shrewd people. In rainy season when buses are running 75% empty, they are penalizing passsengers heavily and making a loot. Cant they adopt policy like Indian Railway? One who makes the policy has got the right to revise the same also. But these Paytm wallas are beyond listening. They are just looting the passengers and making money.So think b4 going to Paytm.

Thumbnail of user ashwink
India
1 review
4 helpful votes
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December 31st, 2014

I recharged for 150 rupees. They deducted money but recharge not happened. I mailed the customer care they sent a mail like they will solve it. But it didn't happen, I kept on sending mails but I got no replies. Only waste of time and money. I uninstalled the app, I thought if I put a review will help others so I wrote it. Please don't usepaytm then you will regret one day. After eight hours they replied now like amount has been added to cash wallet because of technical problems. Why can't they keep customer care number in which we can talk lively..

Thumbnail of user arunk49
India
1 review
2 helpful votes
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September 27th, 2017

Finally Paytm started 24*7 customer care call centre.
However the same is not toll free. https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif
Customer Care No.: *******1439
Source https://paytm.com/con...us
This number also works: +91 ******* *******

Thumbnail of user gauravj
India
1 review
3 helpful votes
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August 1st, 2015

The company has very bad systems. They deliver fake and faulty products and take over a month to take it back and refund your money. Never buy anything expensive from them. Never buy anything from them period! One of the worst e commerce portals ever, Don't fall for their cash back. They are cheap because of a reason!

I had bought a samsung s6 from them and they gave me a bad product and refused to take it back for a month. Still waiting for my actual cash back

Thumbnail of user sambitd
California
1 review
1 helpful vote
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February 6th, 2016

Paytm has revolutionized online shopping experience in India. I stay in USA and use paytm for shopping for my family. It has been great experience for me. I place order almost every week and so far have not faced any problem. Whatever issues I have faced regarding my refund and wallet has been resolved by the customer care very efficiently and promptly. The service of paytm is at par with Snapdeal and both rocks. However, cashback option in paytm is unbeatable. Some of the areas where paytm need to focus:
- live chat option at front end with the representative
- video clipping on the product (if possible)
- mentioning "warranty" details more explicitly in the product description
- use of international credit cards to fill up the wallet / shop
- multiple delivery options - pricing as per delivery date - faster the higher rate
Thanks team paytm for making online shopping convenient and affordable.
Sambit

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonalid1
India
3 reviews
21 helpful votes
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February 11th, 2016

Paytm is the best example of this technical world. It makes the life of this generation very easy, nobody have to wait for doing the payments or for their balance recharge. I am very much satisfied with their services.

Thumbnail of user pragyaa
India
1 review
0 helpful votes
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December 28th, 2016

My money from mt kotak account has been deducted but my paytm balance is not refilled.

What is the points of sending so many mails when no one is responding?

Useless it is.

Wastage oftime.
Please contact me on *******781

Thumbnail of user ruchitak
India
1 review
1 helpful vote
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March 26th, 2017

Paytm stole money from my wallet and when I claimed to get it back they are fooling me and not paying attention to my problem. I am in a loss of Rs. 10,000 because of paytm. Paytm is a rascal company. Never ever going to do transactions via paytm.
Fraud and thief company it is.

Thumbnail of user kumark10
India
1 review
4 helpful votes
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July 2nd, 2016

Worst service, bogus company. They never answer the phone calls and they never reply to your issues through email as well.

I sent more than 7 email but no reply.

Bogus company/worst service/fraud company.

Regards,
Kumar

Thumbnail of user bhavyaaj
India
1 review
0 helpful votes
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May 4th, 2017

Paytm is worst now when again shown true colours by making customer by stopping the send to bank fee. And after making customer started again the fee for send to bank... And dat too 2%... loot hai ye... Better use some other app like free recharge. Make unity. If everyone stop using this app then they have to stop the bank charge fee...

Thumbnail of user uditk1
India
1 review
0 helpful votes
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February 26th, 2021

Paytm mall is not a given good services. My complain refund regarding. But paytm mall company not accept rquired know about product. And valid action to return request. I'm requested its a defective and wrong product but no repose last 5 days and my complain closed without any enquiry. I'm not happy with paytm mall.

Tip for consumers:
Not replaced or not refund my money back

Products used:
Back cover

Thumbnail of user deepakg15
India
1 review
0 helpful votes
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August 12th, 2017

Never try to make a transaction for rail Tickets on this bull $#*! Gateway. They have some bloody reasons for fail transaction and refund. Money doesn't get rejected in the wallet. They some times say your money will be refund to your account and it doesn't shoe in the bank. Where is the money gone.

Thumbnail of user hameedk
Georgia
1 review
3 helpful votes
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June 12th, 2015

I recharged my mobile and it is showing as successful in paytm but amount not received in my mobile.

I have sent an email to customer support 7 times and they are not at all replying to me...
Worst support... Please dont use it.

Service

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About the business

Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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