• Paytm

Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user ashwink1
India
1 review
6 helpful votes
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January 14th, 2016

Reasons to NOT to buy anything expensive from PayTM:
1. In case you cancel the order, they won't refund 100%. If you ask customer care guy, he will say 100% refund, but in practice they deduct 4% as processing fees.
2. Customer care service is Pathetic. You need to be very lucky, if you want to speak to customer care. Otherwise, you can send email, and they will replay in 24hrs.
3. You cannot see product reviews. You can only see, seller review and how many people bought it.

Go For Amazon or Flipkart. You can trust them.

Thumbnail of user haidera1
India
1 review
0 helpful votes
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March 11th, 2017

Really; Paytm is one of the single gateway where we can trust for secure payment,
I was facing payment issue with Paytm but Paytm resolved my issue shortly,
I m really too much happy with ur Services greatest service provider of payment gateway...
I don't have words to explain how I m impress to use it...
Thank you so much Paytm and all entire team

Thumbnail of user dikshad
India
1 review
2 helpful votes
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December 26th, 2016

I have registered for the refund of my 4300 from paytm wallet to my bank account. I got a message regarding successful refund of 4300 to my bank account. But no money has been transferred back yet. There is no money in my walket and in bank account as well. Where did the money vanish? This is extreme fraud and a complaint needs to be registered against them. What can someone do in case of an emergency? And there is no additional customer care support. This is the worst ive faced till now.

Thumbnail of user deepag5
India
1 review
0 helpful votes
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May 10th, 2017

I had purchased new vivo v5 from paytm and it was delivered on 6th may on the very day i checked and i was unable to charge the battery due to some temperature low of the phone showing message like that. I have sent the complaint to the paytm site and they replied the person will collect the phone and the new phone will be reached u soon. But till today that phone is with me even they didn't message me about my query. When i again tried to call them they are saying go to the service centre and ask for job sheet. How fraud the paytm site is. How can they sit so quite to take my money for the defected phone which is not able to on. I will definitely not going to buy anything from paytm. This site is hoax.

Thumbnail of user gurunatha1
India
2 reviews
2 helpful votes
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October 13th, 2017

Since i do not remember the password, i am trying to reset my account password. But now the only way to reset password is by calling the customer care number *******388. But i have been trying and the customer care number is always engaged. I have been trying to reach out *******@paytm.com but got a automatic reply that any issues sent to that mail id are not monitored any more. It would have been very comfortable if Paytm also would provide the option to reset the password through a password recovery email.

Thumbnail of user sudhanshus11
India
1 review
0 helpful votes
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April 9th, 2021

Paytm is the worst online site ever. Whether it is for shopping, recharge, Ticket bookings anything. They are worst at providing customer support. Paytm is terribly worst at refunding your amount. Never go for this site. Special for booking any tickets or shopping.

Thumbnail of user aryas5
India
1 review
0 helpful votes
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November 16th, 2016

Product which is shown in picture and which is receiving is quite different... Quality is not good. My first experience in paytm was bad. I consoles myself. Check the reviews first after that do the payment

Thumbnail of user satsk
Texas
1 review
2 helpful votes
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December 31st, 2015

PayTM has a irritated bunch of customer service folks who are not ready to answer your quriy. I had order for an electronic item and that was delayed indefinitely even after the promised delivery date by PayTM. You can track your order directly on Xpressbees and they said due to a technical problem they could not deliver. PayTM customer service is even worst he said that you give me 48 hours to solve your case or cancel your order. This is the worst service that I have had from any ecommerce portal.

Thumbnail of user kevalj2
India
1 review
1 helpful vote
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October 27th, 2018

Worst service i calling from last 3 to 4 days on every paytm customers care no. But no one pickup my call. How can we deal with this type of worst service provider company. The main part of the company is a service but paytm doesn't be a good service provider.

Thumbnail of user neerajg
India
1 review
2 helpful votes
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July 20th, 2015

I don't think it is worth to give even one star to paytm, but any way we can not give less than that. Yesterday I did a recharge and my balance is deducted. I thought My recharge has done I used the net pack and I got heavy charges for that. I did complaint thrice on the mail but no reply from there side and no action has been done. My money for recharge as well as for extra net charges got wasted.

Thumbnail of user johns3072
India
1 review
8 helpful votes
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July 2nd, 2018

I made a payment for buying a domain, payment got successful to paytm but the host website didnt receive it. I call up CC at paytm and they put some uneducated customer care who can't respond to any query. I have ask for refund several times but never responded to my msg. This is a real fraud. Will never trust again for making payment or in any other way. Fook this paytm

Thumbnail of user priyankk1
India
1 review
0 helpful votes
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March 30th, 2021

Paytm is no longer credible

Its an online fraudulent website

Service providers and paytm just take customers for a ride

Avoid wasting ur priceless time and money with paytm

Stranded in middle of now where courtesy universal travels ( if it exists) and paytm

Service
Value
Thumbnail of user montup
India
1 review
1 helpful vote
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August 4th, 2015

This site is not like other site like amazon, flipkart, snapdeal and all.
This is totally fraud site lots of user not satisfied with this site.
I would like to inform you that this site members and all not giving answer properly. They like to give argues in each and every part.
Do not waste your time...
Your Lovingly
Friend

Thumbnail of user rahulk29
India
1 review
2 helpful votes
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May 21st, 2016

This is 5th time i am facing problem with paytm jean i bought doest have any price tag or brand tag(levis) and its seem to be defective or used. I have complient about this but no response from customer service...

Tip for consumers:
its better to buy from flipkart or from local market as price in paytm after cashback is equal or high than any retailer...............and product sell their is not genuine,,,,,,

Service
Value
Shipping
Returns
Quality
Thumbnail of user sureshk5
Cambodia
1 review
2 helpful votes
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July 31st, 2015

Mentioned No charges will be deducted for transferring amount from paytm walled to bank account. But in the last mentioned as 4% will be deducted from the amount transfer. What service is the providing, even tried calling their help-desk but No response.

Thumbnail of user sangitab1
India
1 review
0 helpful votes
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May 22nd, 2017

Paytm sucks. They blocked my paytm account without any reason, i still have a huge amount as wallet balance there. Ut they blocked my account and i am not able to get that amount. And i am trying to cal customer care also they don't answer any calls...

Thumbnail of user shahbazkhanp
India
1 review
0 helpful votes
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July 3rd, 2018

My name is shahbazkhan from India Gujarat. I purchase red chief shoes tan casual leather shoes RC 3429 107 size=uk 9 online from Paytm mall. I received order on 31 st may 2018 now today 1 July 2018. Yesterday shoes shall break down. Within one month this what i m not aspects from your production manager. I m totally dissatisfied from your brand and your product. Now tell me what should I do? I m not going give at least 1 star review. Please do needful if you have real brand name and product value and service resyo

Thumbnail of user prodipr1
India
1 review
2 helpful votes
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October 20th, 2017

I purchased a mens wallet from paytm, due to inside damage of the wallet, I have returned the wallet, I got refund also, but with in a hour they have deducted that amount from my paytm wallet, many time I tried to contact them, but it is always comes engage, I message also many times, but I got reply that I have spent that money somewhere else, still not result, being regular customer, it was very bad experience with paytm, they have eaten my money... My paytm no. *******803.

Thumbnail of user kamalp1
India
1 review
0 helpful votes
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September 19th, 2015

I recently got a laptop from paytm and reading add these horrible reviews I was scared at first.

BUT!

Paytm' service and dilevery time just amazed me. For me they performed better than the names of Amazon and flipkrat above it the product was even priced low and then the cash back!

They delivered my product 4 days before the expected date.

Just Amazing. I recommend paytm to everyone!

Thumbnail of user sanjayj8
India
3 reviews
1 helpful vote
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July 23rd, 2018

Please aware of this site. I booked movies ticket but due to heavy rain the shows was cancelled but paytm.com is not give me refund also have no customer support.not sowing ticket in any of paytm app or web. Total frouded also i contact to customer support but there no response. Please aware of this site and save money

Thumbnail of user sabira3
India
1 review
0 helpful votes
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April 18th, 2017

I have added my email and i lost my wallet money and all transactions. I sent mail a week ago but didn't get any response. Only a single mail abiut thanks for contacting paytm. They have not refunded my money. Either they should call or mail regularly to inform to user.
I'm not going to use in future and never suggest anyone to use it.

Thumbnail of user parthp3
India
1 review
3 helpful votes
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January 27th, 2016

Paytm is the worst service ever i seen.
I ordered one item so ordered accepted buy paytm and then after 8 day at the delivery day they cancle the item without my permission and say to me that your refunded will be in 48 hours... And say that item was not available it was too bad please dont use paytm ever

Thumbnail of user parveenk24
India
1 review
1 helpful vote
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June 30th, 2021

Our customer care is available Paytm 24*7 Customer Helpline 98, 83, 94, 01, 37, Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us... Paytm 24*7 Customer Helpline Numbers. Movies and Events...

Tip for consumers:
Our customer care is available Paytm 24*7 Customer Helpline 98,83,94,01,37, Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us... Paytm 24*7 Customer Helpline Numbers. Movies and Events.

Products used:
Our customer care is available Paytm 24*7 Customer Helpline 98,83,94,01,37, Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us... Paytm 24*7 Customer Helpline Numbers. Movies and Events..

Service
Value
Shipping
Returns
Quality
Thumbnail of user babasahebj
India
1 review
0 helpful votes
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January 19th, 2017

Very bad experience its asking mobile to send the opt and after entering its not accepting it.

I have already registered the mobile no so it should just send the opt so I can very and login. But its showing the error

Very worse customer support

Thumbnail of user ankuk
India
1 review
2 helpful votes
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September 12th, 2016

Hi, Recently I have ordered a mobile Phone. Phone is delivered, but Camera quality is not at all good. I have compared My phone with the same phone ordered from other Site. I have raised a ticket as well For the same. One Associate came to my home, but he did not take my phone back & Just cancelled My request. It is really frustating. Worst services. Please Never purchase any thing from Paytm.

Service
Value
Shipping
Returns
Quality

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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