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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 832nd among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user nikunjl
India
1 review
0 helpful votes
  • Send Message
August 10th, 2016

Hello Vijay Shekhar,

My order no:
Order no 1:*******283
Order no 2:*******808

Please resolve my issue order cancellation.
I have mailed many times to your customer care but no give me proper solution.
My order cancel by seller, this is not my issue, i buy product from your site not from seller.
I am your old customer, i always buy product from your site but now i am very fruatrated from your
Services. So from now i will never buy any product from your site, and i will share my review to others also.
Now Im tired and decided to clime and go to consumer court.

Service
Quality
Thumbnail of user raazk11
India
1 review
0 helpful votes
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June 20th, 2022

Paytm Customer Care Toll free number 892.7778. 322//*******029
All Problems solve Just call now
Customer Care Toll free number 8927. 778. 322//637.1694. 601
All Problems solve Just call now
Kr, https://indiapl.com/delhi/bajaj-finserv-*******

Tip for consumers:
Bajaj finserv Customer Care Toll free number 8927.778.322//63.716.9.460.1
All Problems solve Just call now
Customer Care Toll free number *******322//*******601
All Problems solve Just call now
Kr, https://indiapl.com/delhi/bajaj-finserv-157363

Products used:
Bajaj finserv Customer Care Toll free number 8927.778.322//637.1694.601
All Problems solve Just call now
Customer Care Toll free number *******322//*******601
All Problems solve Just call now
Kr, https://indiapl.com/delhi/bajaj-finserv-157363

Thumbnail of user chandus
India
1 review
3 helpful votes
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September 21st, 2016

Don't Buy anything in Paytm. Because they are Taking our money and don't give the Actual product They Gives Worest product. So Please don't buy and book the tickets what ever it may be in Paytm. Please consider this because already i faced somany troubles with paytm.

Thumbnail of user samueln12
India
1 review
0 helpful votes
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April 30th, 2017

I have order Acer laptop Es1 131 but I recieved acer Es1 132 produced also software problem its was damage laptop. I am install windows 7 its was also not working in this laptop. I'm waste my 500 rupees to install. I thought paytm is a good giving service. But its very very bad service... i am unsatisfy with ur paytm service... thank you

Thumbnail of user poojak66
India
1 review
1 helpful vote
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August 17th, 2022

Paytm Customer Service Number Related Solved Call Now issues 7866. 8558. 11. Paytm Customer Service Number Related Solved Call Now issues 7866. 8558. 11..

Thumbnail of user mayurm1
India
2 reviews
3 helpful votes
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September 15th, 2017

Dear sir

From last 8 days I am continually sending the mail and all msg but there is no any reply from your company, what is these going on man is thses $#*! srry for abuse but please understand my feeling, i have been contact to customer care of Motorola they told that they are not providing the service to Motorola what's the $#*! man, please don't do that sir, And please reply mi I am waiting from 8 days.
Please replace the mobile that you have given to me is in 10 days replacement policy please sir, the sim slot is not working please provide the tracking ID of my new mobile in emergency case please solve the issue please it's humble request.and your help line no. Is also not working (Reference No.: *******)

Thanks,
Mayur Marathe

Thumbnail of user nishantm2
India
1 review
0 helpful votes
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June 30th, 2018

Waited on call for a total of 40 minutes - only to get hung up on TWICE because the customer care could not solve my problem.

Disgusting. Moving to another wallet system effective immediately.

Service
Thumbnail of user sripalj
India
1 review
1 helpful vote
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September 29th, 2015

Hi Guys,
This is one of the worst website, they have very bad service also return orders once accepted, courier fellow don't come to pick up at all.
$#*! all r

Thumbnail of user shirleyc134
Canada
1 review
0 helpful votes
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July 7th, 2018

I made a payment to pay one of my credit card bills that is due on July 9th 2018, it was marked as successful on the app, it was for $3800 which came out of my direct bank account, that was supposed to be fulfilled on july 3rd, it's july 7th and the money still has not gone to pay off my credit card! I emailed the customer care and they said they froze the transaction without an acceptable explanation. Now my bank has show that they have taken my 3800 which is alot of money and my credit card still hasn't been paid! They won't return my money! Fraud do not use this app or deal with this company!

Thumbnail of user abinashn
India
1 review
0 helpful votes
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December 1st, 2016

Not satisfied. Asking for a refund status but nobody is responding to mails... also don't know why they have given that helpline number. U can never reach in that number. So pathetic

Thumbnail of user akhild1
India
1 review
4 helpful votes
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November 27th, 2015

This is one of the worst online shopping site. I use to wonder how come paytm sells the products at such a low cost, i have ordered a quite a number of products later i found out that most of them are either faulty and refurbished if product works it works other wise it wont, you should be lucky enough for it. More over customer care is so pathetic first of all they dont understand your problem and their replies are as if they are doing favors on us. when ever a product is ordered they take long time to deliver almost 2 to 3 weeks some times months in few cases they may even cancel the product at last moment and refunded is made to paytm cash which you cannot transfer to ur bank account unless you end up spending some additional charges. This is how paytm is blocking peoples money...

After having quite a long bad experiences with paytm services i have decided to stop using it and i also request people not to shop on paytm. Its better you spend a bit more but go for the best, finally its your hard earned money.

Come to the rating i don't want to give paytm even a single star but stay way please...

Thumbnail of user ajitk7
India
1 review
1 helpful vote
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February 21st, 2018

Was paying money on 16 feb 2018 for amount 5000 rs. It shows failure and i tried three times hence ******* rs amount got stuck in paytm. They are not even giving response for the same.

Thumbnail of user manavr1
India
1 review
0 helpful votes
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April 3rd, 2017

I can recharge, bills, flight booking with my paytm A/C. If any one has no paytm in their mobile, don't worry I solve ur problem but you have to pay the commission fee extra.
Thank you.

Thumbnail of user sanjayg9
India
1 review
12 helpful votes
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February 15th, 2018

I want to add money to paytm wallet and unknowingly it got added to paytm gift voucher. Then i called so called 24*7 customer care(wallet department) where i waited almost for an hour to get a response. Finally they picked my call and i explained in detail the above scenario. He(customer care executive listened to me) and was saying only one word i. E we can't transfer it back to your account once payment has been made to wallet through credit card. So i asked him few questions were he doesn't have an answer.
1)Why do you allow to transfer to wallet through credit card?(you should have a pop-up saying you cant make this transfer in red). He say's that my paytm app is not updated. So is the previous version of paytm app released without testing?
2)Why does the money directly go into paytm gift voucher?(you should have blocked the transfer instead). I know this is the way to increase your paytm sales and usage of app)
3) When i was waiting for customer care to answer my call, I was just checking ways to get back my money. I just selected two seats(Movie tickets) and clicked on proceed. It automatically deducted amount from paytm gift voucher(Paytm strategy).
Finally when you talk to customer care representative by wasting almost two hours of your time and 1000 rs. They will only say: 'Sorry sir, You have to use 1000 rs of your gift voucher'.

I'm taking time to write such a big review so that it can be helpful to someone like me.

Thumbnail of user reneetk
India
1 review
1 helpful vote
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June 13th, 2016

Hi do any purchase on paytm but please do not look for movie tickets on Paytm it has just started as they have no payment gateway if you are a paytm user and you have paytm cash avaiable as soon as you select your seats your cash shall debited and tickets will be done. Without going to a payment gateway & even without giving you a chance to understand what has happened... Hottible experince & no customer care available.

Service
Value
Shipping
Returns
Quality
Thumbnail of user farheenb
India
1 review
0 helpful votes
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December 12th, 2015

Guys I would request you not to use this PayTM app because it gives error multiple time after entering otp. For which multiple times my balance got deducted and when I say them to refund me they tell that according to their policy they can't refund money if the recharge is successful. I got the balance deduction and recharge SMS after 20mins so I never knew that recharge got successful till tthen, I simply lost my money which is really waste. Don't ever try to recharge once again once you get any error, I would rather suggest you guys to use different apps or online recharge.

Thumbnail of user dineshb5
India
1 review
0 helpful votes
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August 7th, 2017

Hi,

Please dont buy any product in Paytm. I buyed Ritz Wall Clockand the warranty period is just 1 week. Excatly after 1 week, the wall clock stopped working and when I raised request they says that it does not come under warranty period. Request you not to buy any product which is having the warranty period of 1 week.

Thumbnail of user priyas53
India
1 review
0 helpful votes
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January 23rd, 2018

I have booked train ticket on jan 13' nd i have filed TDR and also talked with their paytm customer executive(anurag & usullah). They have wrong information about IRCTC policy and Paytm policy. Wrong thing they committed. Because of it i dint get back my money. Dont trust on paytm executives. All they have wrong information about their refund policy.

Thumbnail of user satishn
India
1 review
4 helpful votes
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August 13th, 2015

Hi,
I have purchased shoes thru paytm, since it was to big for me i requested for reverse picup, but Delivery boys will never call or wait for you more than 5 mins, if you contact them after 5 mins they will not respond, and they will consider has a cancelled reverse picup, since one month im tried them but atlast one delivery boy called me and said he has come for reverse picup, i told him it will take 25 to 30 mins to meet him since i was in meeting he said he cant wait and disconnected the call, so please guyz avoid shopping thru Paytm, you not only lose money but peace of your life also..

Thumbnail of user kishanr
India
1 review
0 helpful votes
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August 18th, 2017

Choorr company.

As per there tag line

"PayTM kabhi mat karo" Recently i made a recharge of rupee 399, I got a failure message but payment deducted from my account.

Not able to contact customer care as PayTM is a chorrrr

Thumbnail of user jayramr1
India
1 review
0 helpful votes
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December 3rd, 2020

I have full kyc account fuuly verified and today they stopped 4 incoming payments of 5000 each for no reason, without any message or information. After trying to complain, no mail ids are provided in any site for complaint. On call they said will try and resolve in 3 days?... is it 3 days easy go?, then i explained that i have only handful of senders and recievers all repeated contacts, they explained that their cybercell has bolcked the account, there is no reason can imagine, my simple private account with all known senders, no proper reply, no reply at all, can't explain how long, how much and how is my account is imposed a limit for what reason god knows? Showing all colors of china

Thumbnail of user melvinjoseph.joseph03
India
1 review
1 helpful vote
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June 30th, 2023

Paytm hire third party agencies to collect their money. The third party agencies call your parents inlaws and tell them that you owe money to Paytm. They also call your finance. When you tell them you do not require post paid money. They forcebly offer you and them harras you by calling you multiple times in a day. Third parties hired by Paytm get your family info from an app that is restricted to use. It's like they have hired bounty hunters to hunt you. It is a night mare to by a customer of paytm

Products used:
Postpaid

Service
Value
Shipping
Quality
Thumbnail of user lilya75
India
1 review
0 helpful votes
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June 13th, 2020

I try to contact customer executive for many times they did not respond. And money is not refunded. I an very disappointed. Worst management system. Waste app

Thumbnail of user praveenm7
India
1 review
1 helpful vote
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December 8th, 2018

Had an issue with over charge of 260. Even after over 10 complaints and over 3 months, there is no resolution. Worst ever. Never go to these guys. There are better service providers.

Thumbnail of user anujg
India
1 review
1 helpful vote
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December 16th, 2016

On 14dec at12:3am I had made transaction of rupees 4900 through Paytm but by mistake I entered the last digit of account number wrong. The transaction is successful I coordinate with both bank they are ready to reverse the entry but the thing is they want the confirmation from Paytm that transaction made through Paytm but the biggest fraud Paytm not having any consumer number no contact not email revert.

Now what to do.

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About the business

Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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