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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 832nd among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user saurava1
India
1 review
2 helpful votes
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July 28th, 2016

Bought a hp laptop from paytm which i recieved on monday. They sent me bill and the product with different serial numbers. I called at the customer care no. *******2244 but only machine talks which is of no help. I mailed my problem at paytm.com\care but they didnt give any solution instead decline my request. I have been mentally harrased. Solution should be given to my problem at the earliest. Order no. *******431. Email id *******@gmail.com

Thumbnail of user mrigankm
India
1 review
3 helpful votes
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August 16th, 2015

The most horrible first time experience with Paytm. I tried to recharge my TATA Sky connection & paid 5170. Since then it is over 12 hours & there is no update from Paytm to Tatasky that money has been transferred.
I will never ever use Paytm again. This is porbably the worst service experience from Paytm amonst all online ecom companies.

Mrigank
*******515

Service
Value
Shipping
Returns
Quality
Thumbnail of user amitt7
India
1 review
7 helpful votes
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February 4th, 2016

Its nothing more than a cheater. I purchased HTC desire 820S, and paytm had given me waaranty but HTC service center refused paytm warranty, but when i talked with paytm they even did not response me. Please trust me don't ever go with paytm. Its fraud, cheater.

Tip for consumers:
Please don't go with paytm ,Trust me , I will suggest my all friends that it is fraud.

Returns
Quality
Thumbnail of user veerb
India
1 review
2 helpful votes
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December 28th, 2016

Two time my balance has been debited form my account but i didn't receive balance in my wallet and not receiving any responses from Paytm customer care. That's world top cheapest company

Thumbnail of user rahuls64
India
1 review
1 helpful vote
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November 21st, 2016

These guys take weeks to resolve a simple issue like payment failure or transaction declined. You have to call them 10 times before they actually refund the money back to the wallet

Thumbnail of user prabhatr1
India
1 review
0 helpful votes
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October 4th, 2015

NEVER BUY ANY PRODUCT FROM PAYTM, YOU CAN SAVE FEW BUT THEY SENT USED PRODUCTS AND WHEN YOU RETURN THOSE PRODUCT THE SELLER THROUGH WHICH PAYTM DEAL REFUSE TO ACCEPT THE PRODUCTS AND YOU MAY LOSS MONEY AND PRODUCT TOO. I HAVE MORE THAN 100 MAILS OF PAYTM FORM LAST 1 MONTH BUT THEY SENT YOU SYSTEM GENERATED MAILS IN WHICH THEY WILL SOLVE YOUR PROBLEM WITHIN 48 TO 72 HR AND THEN YOU HAVE TO CALL AGAIN AND SAME NEXT, DEAR PLEASE BUY ANY PRODUCT FROM AMAZON OR FLIPKART AT LEAST THEY NOT DEALS WITH MEDIUM OF DIFFERENT SELLER. AND IF YOU WANT TO BUY OLD USED PRODUCT YOU CAN

Thumbnail of user vivekr9
India
1 review
0 helpful votes
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September 24th, 2018

Most of these big electronic companies dont give warranties on PAYTM.
BIG WASTE on PAYTM.

And CUSTOMER SERVICE hires predominantly IDIOTS. Guess thats the qualification.

Need more details email. And will provide invoice details. Vivek. *******@gmail. Com.

I may have to take the pain go to Consumer Court. For these A***

Thumbnail of user vijayy3
India
1 review
0 helpful votes
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February 7th, 2021

I have not made any transaction while payment deducted. There is no customer support. Please remove this application, Can fraudulent any time. Do not attach bank...

Thumbnail of user imronr
India
1 review
3 helpful votes
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November 26th, 2015

It is very unfortunate that such a big company is not sharing the customer care number.
I transferred some amount of money from my bank account towards my paytm account on 25th of november. The money got debited from my bank account but still i didn't receive the payment yet. Their is nobody to listen any complaints regarding the said issue.
The given customer care number is not working.
NO CUSTOMER SATISFACTION..

Thumbnail of user sahila1
India
1 review
0 helpful votes
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December 17th, 2016

Money debited order cancelled still not recvd the money back to wallet such a bad service wish I could give them zero as they are zero no reply to emails nothing is happening no records of my trans bad bad paytm stop advertising paytm kro ghanta kro paytm

Thumbnail of user wasimh
India
1 review
1 helpful vote
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July 23rd, 2016

I asked for a help from paytm. My old mobile number got shut down. I asked for help they didnt help. I tried to log in from registered email id but it was asking for an otp sent on old number. How would i get that. I asked paytm several times through mail for help but these people don't give a damm. Bloody frauds. I still have money in my paytm wallet and these people are total thiefs.

Thumbnail of user parveenm2
Massachusetts
1 review
6 helpful votes
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January 17th, 2018

Bought ticket from paytm, cancelled it because of medical emergency and paytm is saying come for inquiry after 45 days, look like gang of thieves and does not want to refund.

Thumbnail of user mona54743
India
1 review
0 helpful votes
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April 30th, 2023

Dont use paytm app aur paytm related anything its totally unsupported system customer face any problem but they cant solve it they always suggest customer do this do that but never ever try to slove problem itself they only depends on help and support and email system this the worst solution they provide you and give excusses if someone not educated they dont use mail and all what they do in this sutiation and one of the most good thing about paytm they dont inform customer for anything they dont things itself either block your account or hold your transactions after this they give you very innocent answer sry for facing problm from paytm we solve it as soon as possible whats the third level excuse they give paytm responsible itself for customer dont want use paytm app i really feel bad why i am depend on paytm for all transactions its a big mistake of my

Thumbnail of user anjuls2
India
1 review
1 helpful vote
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September 27th, 2016

Very Bad Service and Cheap customer Care, No Single word for Support. If you want purchase then You can buy on your own responsibility, No Paytm will Not Support after ordering. As i have orden BSA i bike 7 Speed for Men (Order No*******629) and received the Ladies Cycle and after calling on Customer Care, they completely deny for Support, they Directly told to Return Only and no Support about replacing. Means if Boy/Men order his gents cloths then Paytm will deliver Ladies Clothes. Paytm words the-wear it or return... what is this? Paytm cheating to customers.

Thumbnail of user rockya35
India
1 review
0 helpful votes
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March 12th, 2022

Due to some personal issue I had send money to one of my friend but still he did not received it, this was very urgent and now due to that he is in problem... very disgusting and irritating services of PAYTM as in past also I have seen this that several times we send money and paytm keep it and after few days settlement is done but who will bear that pain which we face during that time, Do PAYTM gives interest on that or pay our loss, really I am very upset due to this and there is no way to contact to customer care also only you can chat with IVR and enjoy your pain.

Tip for consumers:
They use your payment for days and use its interest and on the other hand we are just waiting for our money with pain and feels helpless, government should have involvement in this.I hope our PM will definitely see into this matter .

Products used:
money transfer

Thumbnail of user karthikh
India
1 review
1 helpful vote
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July 7th, 2016

I had to maintain a min balance in paytm for a taxi booking app. But after my ride, my paytm balance became zero.!
Please don't do online transaction with this site. And avoid using it!

Thumbnail of user krupalm
India
1 review
0 helpful votes
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May 7th, 2017

One of the worst services ever came across, the shoes which I had requested for pick up had been cancelled automatically.
When asked no one replies to it
Worst service and it's all fake products

Thumbnail of user ajayn1
1 review
1 helpful vote
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October 6th, 2015

Please do not buy any Home Appliances items through Paytm. Today i had a worst experience with paytm. I bought LG micro oven (it costs around 26 thousand Rupees), They delivered the damaged product to me and see the return policy and limitation.
It is totally waste of my money.

LG technical execute came to my home and opened the packaging seal and found that it is damaged.

They mentioned return policy: Seller will either accept returns or replace the product within a 7 days from date of delivery of the item only in the case of damaged, defective or wrong products received. Orders once placed, cannot be cancelled. Please contact our customer care for assistance on returns and replacements.

And they mentioned "Please do not open the box until the demo/installation personnel is present. This shall help in the rare case of any product defect/damage claims."

Now they told that they won't take return the item that they have delivered. I have lost 26 thousand rupees unnecessarily. I do not know what should i do with the damaged item.

I spoke to the Paytm customer care executive they speak only the return policy time, that is it...

My sincere suggestion is "Please do not buy any electronic item through paytm" they tell only the rules. They do not need customer satisfaction they need only money..

Thumbnail of user manojv9
India
1 review
1 helpful vote
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May 9th, 2021

Worst app from last 1year. Worst customer care service. Always give PAYTM FIRST COUPEN, this also useless. Paytm mall charges more than Amazon & Flipkart now. Dont known why this site gone down. Last 5 years I am a regular customer, now I switched to Amazon

Tip for consumers:
Nothing to say

Products used:
I am fed up with customer care

Service
Thumbnail of user anuraga2
India
1 review
0 helpful votes
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April 28th, 2017

I ordered a LED of LG 43LH547A but after a week i received some other model. Even on the bill they mention the model which one i ordered but actually it is 43LH520. When i called them they told it was mistake. Don't know how it is possible.

Worst experience...

Anurag aggarwal
*******224

Thumbnail of user altaba
India
1 review
0 helpful votes
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March 27th, 2022

Hi phonepe helpline number 89, 27, 79, 66, 96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Tip for consumers:
Hi phonepe helpline number 89,27,79,66,96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Products used:
Hi phonepe helpline number 89,27,79,66,96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Service
Value
Shipping
Returns
Quality
Thumbnail of user loveleena
India
1 review
0 helpful votes
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March 18th, 2017

Paytm dont give response on the queries. The helpline numbers are not working properly. I have returned the product on 4 th march and now its 18 march. Still no refund has been given.

Thumbnail of user dheerajm2
India
1 review
0 helpful votes
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March 29th, 2017

Very worst company they are not giving proper service. I hate it. I would request to trai kindly do insolvence to this company. I am too frusted to this company. I hate it. Hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate hate worst worst worst.

Thumbnail of user aniketk
India
1 review
0 helpful votes
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April 27th, 2016

Paytm only gives worst product. I have ordered an aircooler and the delivery is not yet done even after week delay of promised delivery date. No customer care to help also.

Thumbnail of user arnabs4
India
8 reviews
10 helpful votes
  • Send Message
July 6th, 2018

They have got an excellent payment option and their bank provides better interests than others. Definitely worth trying. However, need an Adhaar number to avail that facility.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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