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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 834th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user aniketk
India
1 review
0 helpful votes
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April 27th, 2016

Paytm only gives worst product. I have ordered an aircooler and the delivery is not yet done even after week delay of promised delivery date. No customer care to help also.

Thumbnail of user aseems3
India
1 review
0 helpful votes
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March 6th, 2017

Paytm is fraud in terms of mobile shopping. Zero customer service. I've lost my ******* INR. Do not stuck in their cash back program. It's all distraction.

Thumbnail of user rajeshr14
India
1 review
0 helpful votes
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July 8th, 2017

Worst service and worst customer care services, really Fraud
Beware of PATHETIC service, fake offers of PAYTM they are cheating with false promises. I ordered a Samsung washing machine online on 30/06/17 and paid online INR *******. My order was confirmed and expected and expected date of delivery was 06/07/17. I was expecting that they will deliver on time but it got delayed on part of Paytm and on 07th July I got mail that I returned that Washing machine and they have refunded my online payment. However I have NOT requested for any return neither the order came to my address. I kept on calling and sending massage since then to Paytm and their service provider but they are very arrogant and pathetic to reply. Not even bothered to reply my query that why they have returned the order without request or any communication prior to that. And now refunding me INR ******* is it my fault? Why should customer suffer.

Thumbnail of user ishitas4
India
1 review
0 helpful votes
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August 10th, 2017

Pls call@ *******733 - my 5K issue not resolved since a week. We have been endlessly trying to reach you everyday for almost an hour. Is there any way you can be proactive in resolving our issues?

Thumbnail of user harishk12
India
1 review
1 helpful vote
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July 6th, 2016

I have ordered almost 15 to 16 products and what I have ordered and what I have recieved are completely different... Waste of money purchasing at PAYTM and the few products which I had recieved are costly from outside market.The images which displays on the wall are just to attract us and In real the products which I recieved are of worst. I have ordered adidas sandals for 420 which shows branded in paytm wall and I recieved a duplicate or immitation one.

Thumbnail of user shaurya.sp.prashar
India
1 review
0 helpful votes
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July 18th, 2023

Application is okay. Simple and easy to use.
The after sales services /Help team is trash. Have been after them for almost 2 weeks now and these Useless people are just...
It feels as if yeh customer handling wale are taking muft ki salary. 0 kaam karo poori salary uthao.
Inshort Paytm help team = $#*!

Thumbnail of user tinad39
India
1 review
0 helpful votes
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December 1st, 2015

I purchased from paytm lots of items - mobile, saree, tops bedcover, parker pen, numbers of t shirt, shirt, pair of jeans, ornaments, kids branded shirt and many more things mainly during festive season.
Change items many times, it was totaly hassle free. THE MOST IMPORTANT THING TO ME IS THAT ANY TIME RECHARGE OF MOBILE BY PAYTM WALLET WITH OFFER. ITS REALLY VERY GOOD SIDE.

Thumbnail of user dheerajm1
India
2 reviews
4 helpful votes
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July 13th, 2015

I purchased Desire Dry Fruits Premium Quality Raisin 1500 Gm from Paytm worth Rs 1080/-, Damaged product was sent to me, I raised a Ticket# ******* with customer care, I sent picture of product also, they assured on 8th July that amount will be refunded with 24 hours, no refund is taken even after umpteen emails, I am paytm customer for a long time and it was a bitter experience.

Please refund my money ASAP

Service
Value
Shipping
Returns
Quality
Thumbnail of user mathang
India
1 review
0 helpful votes
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November 12th, 2020

I was played more games before paytm app use in first games. After my friend show how cheat paytm first games.no rank, no points table, who win don't know, all my friend said last he show how cheat everyone after I uninstall save my money. Paytm is big fraud one but everyone easy adopt some small bonus give. I know all then uninstall paytm first games. Now I safe I show my secreenshots who read r show my screenshots understand easy. I play same game dream11 and paytm first games. Same players but dream11 I won 5000rs but paytm first games out of range. I know this fraud sysyem. See my secreenshots after decide which one fake. So Indian people's only like this sentence sound packaging is silent salesman this one follow paytm and cheat every users. Went this fraud app close no one know bcoz big fraud service

Tip for consumers:
Never use otherwise u lost ur money, time

Products used:
Never use I stop all

Service
Value
Shipping
Returns
Quality
Thumbnail of user renukav
Qatar
1 review
0 helpful votes
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February 24th, 2017

I am unable to login my app from 14th Jan 2017. I hv written them atleast 10times with token no. Generated but they are unable to resolve the issue and now even they hv stopped replying. They are not even refunding my paytm balance.
They are thieves. Modern robbers...

Thumbnail of user santosha1
India
1 review
1 helpful vote
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April 29th, 2015

Worst customer service I have ever seen. There is one offer showing in paytm order anything on TINYOWL and pay through PAYTM wallet, and will get 100% cash back. Guys I have order the same but still I haven't receive any thing(almost 24 hours over)

And the biggest problem is there is no customer care no, where you can atleast ask for the same. They are not even giving reply for our feedback

This is really pathetic

Thumbnail of user amitg9
Germany
1 review
1 helpful vote
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December 12th, 2015

There should be a 0 star rating... if u dont want to waste ur time den don't buy anything from paytm coz in the last u will have baba ji ka thullu in your hands...

Thumbnail of user prasadb1
India
1 review
2 helpful votes
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October 20th, 2015

Hi Frnds, don't trust the Paytm. I did recharge 195rs on 11-Oct-2015 in paytm site. Order No is *******196, Rechare was unsuccess but amount deducted from my account, at the same day i raised 2 tickets & i called to customer care center my balance is deducted but no one is pick up the call, after 2 days amount added in paytm wallet. And again i did recharge 195rs in paytm site on 21-Oct-2015, now also iam facing the same issue. Frnds dont trust the paytm.
Even one star is also waste for this site.

Thumbnail of user mohammady6
India
1 review
2 helpful votes
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November 12th, 2017

Paytm bht bara madarchod hai. They sell only duplicate products. We the customer see that paytm is giving us 50% cashback on this and that itmes but not only the selected products, all their products are duplicate. Giving them star is also a sin.

Thumbnail of user smritia1
India
1 review
4 helpful votes
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March 22nd, 2016

Hi I have ordered LOREAL PARIS PROFESSIONAL MYTHIC OIL SHAMPOO, ORDER No: *******751. This product was not original and fake.

I request to paytm to refund or exchange my product they said No.

Please be aware of PAYTM Products, they don't sell authentic product.

Thumbnail of user mehelim
India
1 review
0 helpful votes
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July 5th, 2017

I order a pen drive on 16th of June and and pay the money online. They were supposed to deliver my product within 24th June but the cancel my product and dont even bother to inform me and when i came to know. I asked to refund me. They claimed the have already refunded... but... i have not still refunded such e irresponsible and horrible website for shopping My order no *******654. I donot recieved my product and my money has gone... i suggest all my friends and relatives not to shop in this site...

Tip for consumers:
Please dont pay money before the product is in your hand..its cheating

Service
Value
Shipping
Returns
Quality
Thumbnail of user rameshh1
India
1 review
2 helpful votes
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December 24th, 2016

Worst app. No customer support. My 2000 rs deduct my bank account but didn't receive my paytm wallet. What is the solution. Where I do complaint. Pls I want my money back asap.

Thumbnail of user razak8
India
1 review
0 helpful votes
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May 3rd, 2017

I hate paytm because no offers or cashback available for old users... what does it mean? It is also offers low quality products and cheat the customers.

Thumbnail of user appasahebm
India
1 review
3 helpful votes
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December 9th, 2014

Unhappy with your services, Compensation required.

I am appasaheb my paytm ID is *******@gmail.com with order id *******. I ordered nova trimmer on 04 dec 14, I have been your loyal customer from last 6 months I have adviced my friends to buy products from paytm, But this time you broked he trust by cancelling the product after 5 days, I was suppose to gift this to sumone, and I dint buy anything on flipkart app day beause I trusted you guys and you have taken payment i advance, Now I will have to buy same product from other place for 450 who is responsible for my extra money loss? Do you guys have sense of responsibility to keep your customer happy as your website says. I am highly upset with your this casual behaviour I am forced to give real bad reviews about paytm on consumer forums and to my friends. I am looking forward for the compensation of my monetary and time loss.My contact number is *******5651. Looking forward for some serious action from your side.

Service
Shipping
Thumbnail of user vins13
India
1 review
0 helpful votes
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July 16th, 2021

It's not at all good aap if there is problem where to complain and it's like net bank and I am very much disappointed no customer care executive takes call. Very bad.

Thumbnail of user rameshk18
India
1 review
1 helpful vote
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August 21st, 2017

9th Aug I order Small item that product is really not working very bad I tried to call costmare care but that edeat put me 40 minutes an que then all so I don't get that beggar pls don't by any thing with paytm it's west off money pls share it all your friends

Thumbnail of user riteshg2
India
1 review
0 helpful votes
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March 23rd, 2017

Dear Sir/Madam,

As per your email dated 17.03.2017 the electricity voucher should be received to the undersigned on competition of 20 days from delivery date and the same period has already completed but still I have not received the electricity voucher of Rs 1200/- on my registered email ID vide order no. *******815 dated 20. 2. 2017 and I have repeatedly follow up with your customer care team via trail complaints but each and every time they told me that the problem will be resolved by the end of the day/24 hours/48 hours and 72 hours and presently I have received a e-mail 22.03.2017 that your complaint has been resolved.

In this connection, it may be stated that still I have not received the electricity voucher of Rs 1200/- on my registered email ID and now it is very critical situation created by Paytm for me and now am feeling totally astonish by the this version of Paytm customer care team.

Hence, you are requested to sort out the matter and send me the promo code if you have already forwarded the promo code than kindly provide the evidence/proof for the same as I still not get the same and status shows that the same code will be forwarded to me after completion of 20 days from order date i. E. is 20.02.2017. Further, I also attaching current order status with this e-mail.

Thumbnail of user parthv
India
1 review
5 helpful votes
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June 15th, 2015

Dear Purchaser i Let u Know that Please don't Purchase from Paytm an Electronic Item Because they Delivered Defective Product by Giving you Cash Back Offer so Please Be Aware About That and then they Don't Take Return as his policy Reflect that defective product Return back within 15 Days But they Refuse me to Return Back my Laptop Purchase from paytm.

Thank You

Thumbnail of user surajp10
India
1 review
0 helpful votes
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September 18th, 2020

They will make your wallet zero

Loot all money and never return back. Don't use this app. Even Google pay has removed this fraud app.

Am struggling to get back my money

Thumbnail of user vartikat
India
1 review
1 helpful vote
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September 6th, 2016

Very bad and worst experience of mine with paytm. I ordered 5-6 things from paytm and all are duplicate. They are selling the duplicate product. One product was puma wallet. After receiving i went to puma showroom for confiring it and i found that it was duplicate. My request to you all dnt believe on paytm. Because i really faced. They are giving the gaurantee seal of origanality and fooling the customers.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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