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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 834th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user bm66
California
1 review
1 helpful vote
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March 8th, 2016

Paytm customer service is worst. Please Dont do recharge through paytm. It is worst.
After I did recharge, my gone but I didn't receive talk time balance.

Thumbnail of user sajithk
New York
1 review
2 helpful votes
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September 24th, 2015

Their offers are good but when it comes to delivering the product they are not at all good. Whats the use of providing good deals but unable to deliver the products

Thumbnail of user bhagwants
India
1 review
0 helpful votes
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December 22nd, 2016

Totally fraud company they have to test their website and app first and than they have to launch their products. My 5000 rupees are stolen my them and now they are not refunded to me.

Thumbnail of user bhavnas
India
1 review
5 helpful votes
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July 1st, 2015

I want to purchase a pair of shoes from Liberty. As i saw the price on Paytm its 999/- with 55% cashback but on the same time on liberty official site it was 499/-. Hehehe. Seriously smart cheaters.

Thumbnail of user nithina
India
1 review
4 helpful votes
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August 12th, 2015

One week back I had ordered Blackberry Z10 mobile on Paytm store, after payment they had reviled estimated shipment date and it is Five days from date of order, even they failed to dispatch my product on given date, coming to customer support it was worst then forst customer support I had ever experienced, So guys please never ever go to paytm, this is the worst service provider

Thumbnail of user anilkumark1
India
1 review
0 helpful votes
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August 1st, 2018

.. There is no any working KYC verification centers. No agent verification services near by vijayawada town. Worst customer help line. Issues not resolved

Thumbnail of user rahuls330
India
1 review
0 helpful votes
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June 13th, 2021

Paytm customer care number 87; 56:83:08:13,, 24/7 new call
Paytm customer care number 87; 56:83:08:13,, 24/7 new call
Paytm customer care number 87; 56:83:08:13,, 24/7 new call

Tip for consumers:
Paytm customer care number 87;56:83:08:13 ,,24/7 new call
Paytm customer care number 87;56:83:08:13 ,,24/7 new call

Products used:
Paytm customer care number 87;56:83:08:13 ,,24/7 new call
Paytm customer care number 87;56:83:08:13 ,,24/7 new call
Paytm customer care number 87;56:83:08:13 ,,24/7 new call

Service
Value
Shipping
Returns
Quality
Thumbnail of user pranavk1
India
1 review
4 helpful votes
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January 5th, 2015

Paytm is worst wrost worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst site. They even not responsed for customers pblms... i ordered chopper but it was damged... they i mailed them but no reply from them... i sincerely suggest dnt go for paytm its waste of time, money... waste paytm

Thumbnail of user kapilp1
India
1 review
0 helpful votes
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October 5th, 2015

Very BAD Service.
They dont give any response to any of the issue raised thru their system.
That's why they don't have the customer care CENTRE.
I would suggest NOT TO buy anything from paytm.com

Thumbnail of user nehaj4
Germany
1 review
0 helpful votes
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April 4th, 2015

I bought a long evening gown but product is not matched with discroption. I write 10 -11 mailsdaily but no response from paytm. Ridiculous. Waste of money. 1 coustmer rating just for deals.

Thumbnail of user sunilk17
India
1 review
1 helpful vote
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September 29th, 2016

Bakwas service. Fake site... chor site. Doesn't provide mentioned product. Order no. *******855.
Apna product le jao aur mere paise mere account mein refund Karo otherwise I'll go to consumer court and only you will responsible for all things. Even I will band on your site permanently.
Sunil kumar garg

Thumbnail of user manojg19
India
1 review
1 helpful vote
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November 17th, 2018

Once money gone and you have to suffer to get it refund. Poor cashback offers in app like luckydraw thing... as we are playing games... 10 lucky winners in lakhs... $#*!...

Thumbnail of user kechesink
India
1 review
1 helpful vote
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July 15th, 2016

Where in the world can we get night marish online shopping experience then paytm? I am having the worst online shopping experience ever in my life. I ordered 5 watches on 12th July and all I received was an email that says my payments are done, after a day they confirmed that the order placed is packed and ready to be shipped... Since then they've not shown any professionalism. They said courier will pick and thats the last update for five days, when I quarried they through mail they promised to sent within 24 hours, so waited patiently but after 24 hours nothing was done then I had no option but raise the issue again this time on they sent me a mail that was totally irrelevant to my quarries... Having got no option I sent one more mail hopping they will rectify their mistakes but this time around they've gotten more insensible, in reply they reminded me that there is a cancel options and if I don't they will, and finally the only solution after five days was... wait for 48-72 hours to resolve if not they will start the process of cancelation. Is that a joke? Worst worst worst ever online shopping experience... Never will buy things from Paytm again. Extremely disappointed

Thumbnail of user chandreshs
India
1 review
0 helpful votes
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June 18th, 2017

Today I tried to book a ticket online on IRCTC.
In last process it turns to payment gate way through PAYTM I paid the amount 940 instead of 920 they have charged 20 extra for payment through PAYTM.

Rather I go on... I received a debit message of 940 by Paytm but I didn't received a e-ticket.

I received a message from IRCTC that your last transaction has been cancelled but still I didn't received my money back from PAYTM.

What the hell is this transaction ID Is**************

Thumbnail of user prasadp
India
1 review
2 helpful votes
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May 18th, 2017

My lifes worst shopping experience I finally got from Paytm by buying laptop.
I bought HP laptop costing 30,000/- from Paytm on 24 April 2017 (order ID *******325). In one week it got delivered, that is ok. In first day only I found out it is defective piece, its touchpad not working properly and battery too draining in one hour only where as this model gives atleast 4 to 5 hrs of battery life but thats not all, I found out my laptops warranty has already started 7 months back (warranty already started on 10August 2016). Holy $#*!!. They have given me used laptop. This is absolutely fraud case.
I started calling them for return for such fraud case and they simply refused. But still then I agreed for replacement and started hoping for replacement. But now its 3 weeks passed and I still didnt get any reply for replacement instead of calling these guys every two days, they simply says sir it will take 48 hrs, our team is working on it. Thats not all of level of bull$#*!, Paytm also blocked my mobile number, I had to call from different mobile every time. I dont know when these guys will replace my HP laptop. It was my biggest blunder to buy from Paytm. Below are proof (warranty status on HP website and my laptop order invoice)of this Fraud Paytm and that Fraud seller.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bsjj
India
1 review
1 helpful vote
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June 27th, 2016

ALL I WANTED TO SAY NOT TO PURCHASE ANY THING FROM PAYTM. I HAVE ORDERED FLIP COVER FOR LENOVO S820 MOBILE BUT WHAT THEY SENT IS OF LENOVO A680(5.0 INCH) WHICH SIZE IS BIGGER THAN LENOVO S820(4.7 INCH)... THEY ARE FAKING AND FOOLING CUSTOMERS... THEY SHOULD SHUT THEIR BUSINESS... BIGGEST f******* IS PAYTM

Thumbnail of user ashishk21
India
1 review
0 helpful votes
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May 6th, 2017

I have bought a watch from paytm... quality shown at the time of purchase is different from actual... it's worst watch. I have applied for return but they are not acceptin return
*******459

Thumbnail of user ritu.singh821
India
1 review
0 helpful votes
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November 17th, 2023

I have booked train ticket the train was cancelled but Paytm don't give my refund.paytm is froud so pls guys don't trust Paytm app they all are theif.dont use Paytm.

Thumbnail of user sivak10
India
1 review
3 helpful votes
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February 9th, 2016

I tried to recharge Rs. 120 for my Idea mobile from PAYTM site. But in PAYTM the Status was shown as PAYMENT FAILED. But i had been deducted amount from my credit card for the same.

PAYTM order details:

Order No: *******693
Order Total: 120
30 Dec '15 11:10 am
Status: Payment Failed.

CITI Credit Card::

30/12/2015 ONE97 COMMUNICATIONS LNOIDAIN 114.00.

But now all my order history has been completely erased from PAYTM site. I have been sending mails to PAYTM customer care regarding this issue., But no response. Even tried to call the CC number. But no response. Could anybody please help to get my money back.

Thumbnail of user kashifh2
India
2 reviews
3 helpful votes
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October 22nd, 2017

I ordered 2pcs Crown Design Rhinestone Embellished 5.5 Size White Wedding Rings for Women From Damai Impex and 3pcs Leaf Open Design Alloy Rings for Ladies with order number # *******885 on 24 September. Till today 18 October I did not received the product. They sent the courier through Gati International and don't what they have done to the product. I am going to log an FIR against Gati & Paytm both and will send them a legal notice as well. I happy that they gave me chance to take a legal action. I will ask for a very high compensation and they will suffer this time

Thumbnail of user manjunathad
India
1 review
0 helpful votes
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December 30th, 2016

My name is manjunath I ordered Phillips 1712 rupees trimmer but I received 300 rupees Nova trimmer when I complaint and called somany times but they didn't responded at all, don't believe in paytm for online orders.

Thumbnail of user nagendrab
India
1 review
12 helpful votes
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December 30th, 2019

I got FASTAG through PayTM on Dec 15. I was told that all I need to do is to maintain a minimum of Rs150 balance in my Paytm wallet and that is sufficient for the FASTAG to work, but everytime I go through Toll plaza it says negative balance in my account and I have to pay cash. I have called Paytm nearly 40 times on their 1800 number an no one picks up. Their customer service really sucks.

Thumbnail of user manpreets1
India
1 review
1 helpful vote
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December 28th, 2015

I am writing this after tried calling "24*7" customer care number(never existed). Write mail to *******@paytm.com and finding a simple solution TO HOW CAN I CHANGE MY BLOCKED PHONE NUMBER TO NEW ONE after providing every single details still getting NADA.

How can I enter an OTP from my blocked phone number which is NOT WORKING morons.

Hope I find a solution here.

Details my email is same as old my registered mobile number is blocked and when I entered my details system asking me otp which is blocked so unable to enter otp to go further to change/edit my details.

Thumbnail of user amitv11
India
1 review
0 helpful votes
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January 27th, 2019

*******056 I call paytm services
Someone call me from this no *******056 for solve my problem
He send me a link in text msg after I click all my account cash deducted around 18 thousand

Thumbnail of user vishals60
India
1 review
1 helpful vote
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March 9th, 2019

Hi guys i am offline seller of PayTM. Business Name - Gadget Shop *******838. PayTM is not giving me my money 2.5 lakh which I received by customers through PayTM.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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