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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 834th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user ashishk12
India
1 review
4 helpful votes
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July 23rd, 2015

ORDER NO. ************** Jul '15 2:14 pm

Harry Potter And The Philosopher's Stone
Qty: 1 | Sold By: Tapyourbook.com
Rs 319
REFUNDEDREAD50Promo Code READ50 has not been utilised. It's available for re-use

Cancelled book after i wrote a mail yesterday on 23 july that order is yet to be shipped and delivery date is 26 july sunday. Got mail order cancelled as denied by seller tapyourbook.com

Frustrating as my child is waiting for the book, you canceled once i wrote but were not able to find from the seller why no movement from so many days.

Also the book is shown available by same seller at inflated price now. How can you allow that?

I will like to give a bad rating to tapyourbook.com but is not able to find where to rate it on your site. If we can rate only after order completion what about orders canceled by seller itself.

You returned money in my wallet, I am ok but what about people who want money refunded to creit card after a bad experience?

Regards

Ashish

Thumbnail of user ganeshm1
India
1 review
3 helpful votes
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January 20th, 2016

I ordered at Paytm after 6 days they canceled the product and initiate the payment but I didn't received the Payment.

Their customer care executive didn't help me.

Worst Company I ever found.

Thumbnail of user nandinid2
India
1 review
0 helpful votes
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July 9th, 2017

Worst service. I have book the ticket to prepone I was calling to them but they are not responding... I thought its very good but waste... preferring makemytrip is good

Thumbnail of user deepikam6
India
1 review
0 helpful votes
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April 7th, 2017

I have requested, called, complained, have done anything that i could. But these people aren't ready to listen to me or return my money to me... i m never goin to trust it again

Thumbnail of user sharanb1
India
1 review
0 helpful votes
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September 17th, 2016

Product which ordered in online shows it got delivered, but no one delivers to you or someone in home, address reflects correctly in PAYTM.

No direct contact to talk to customer care to talk on this issue.

NO proper response to the emails which sent to care.

This is in regards to the concern which you have registered with Paytm against the order number *******647 with item id *******109. I HAVE PROOF WITH ME FOR THIS ISSUE>

Please contact logistics on this and arrange a call with person who delivered this product and where he delivered and to whom he delivered... is seriously my concern.

Totally a worst experience i never faced with any other online retailer for product. Should blame PAYTM on this for acquiring such worst logistics.

And this is not my first purchase in my online, got many products with different logistics with same address mentioned.

No one called me to deliver this product, justification which you provided is ridiculous.

I tried to reach *******244 which is totally IVR.

No direct contact to explain the same on words... Please escalate to next level.

My next actions on this issue will be worst. Please take necessary actions.

Regards'
Sharan

Thumbnail of user tejasvip
India
1 review
1 helpful vote
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October 17th, 2016

Services is totally nill to receive excellency.
Expecting service from Paytm useless, unworthy service provider to serve genuine.
And scared to public to prove themselves.

Thumbnail of user hammadm
India
1 review
1 helpful vote
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February 12th, 2017

Once you buy it from paytm forget to return it bcoz this app dont have return policy. They just mail you and you will never get the response by call. They never return your things which you had bought from paytm. Buy and pay your bills from other app but DONT EVER USE THIS PAYTM APP

Thumbnail of user fazalullas
India
1 review
16 helpful votes
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May 25th, 2020

I had ordered a Bluetooth handsfree device, I received detective peice rather it's rejected peice not working from the day I have received, when I wanted to complaint, the message says I don't have the facilities to do so, This purely shows that the supplying company and Paytm are involved in cheating customer, they not only send rejected peice they also don't answer these are well planned cheaters who are planning to cheat people I have experienced twice, my request to all the people never buy anything because it's sure that they will send you such an item which you only have to throw in Dustin without using even once, try and buy online only with flipcart and Amazon not with this cheaters who don't even respond for your hard earned money spent

Thumbnail of user baldelb
India
1 review
1 helpful vote
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August 18th, 2018

Dear all, everyday I am trying to complete my kyc but unable to complete it. I need to redeem my cash back but not possible due to kyc. 15 days has been over

Thumbnail of user rupak4
India
1 review
0 helpful votes
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September 7th, 2019

Paytm customer care helpline number *******980//*******884Paytm customer care helpline number *******980//*******884Paytm customer care helpline number *******980//*******884

Thumbnail of user paytmk
India
1 review
9 helpful votes
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April 27th, 2019

Paytm payment customer care helpline number *******980Paytm payment customer care helpline number *******980Paytm payment customer care helpline number *******980Paytm payment customer care helpline number *******980Paytm payment customer care helpline number *******980Paytm payment customer care helpline number *******980

Thumbnail of user razzv
India
1 review
2 helpful votes
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December 30th, 2016

Rupee 5000 have been deducted from my bank account. The paytm transaction was cancelled and they didnot refunded my money. I have all proof but they donot respond at all...

Thumbnail of user manishk33
India
1 review
2 helpful votes
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April 1st, 2018

PayTM one97communication helpline Customer care helpline number*******853//*******853
Customer care helpline number*******853//*******853
Customer care helpline number*******853//*******853
Customer care helpline number*******853//*******853

Thumbnail of user yogeshp7
India
1 review
1 helpful vote
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November 23rd, 2017

Horrible experience with paytm mall

Talked to sahil sharma at customer care. Highly unsupportive and giving w

Was on hold for over 40 minutes

My order no is *******364

Thumbnail of user ashwania1
India
5 reviews
3 helpful votes
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May 30th, 2022

PayTM deactivated my wallet a few weeks ago citing expiry of eKYC. Now not returning wallet money. Been pulling my hair for last three weeks to no avail- no official email channel(closed); always redirected to the app which is designed to cheat; raised several tickets which are all closed unilaterally and arbitrarily after giving idiotic replies; phone officers are more difficult to connect than God and then they take you on a 'catch me if u can trip' transferring your call to different departments and you having to hold the line for several tens of minutes. It is evident that PayTM is preparing to cheat several million wallet customers of their residual wallet amounts so targeting stealing billions while ''desh ka kanoon'' (law enforcement) sleeps. PayTM is totally untrustworthy, please close your respective accounts in PayTM. Another toxic company with bad intentions in digital space. Hope the perpetrators rot in jail. Take heed... dump this company or else you will lose money, data or both. And peace of mind like me... a retired senior citizen who is incensed at this day light robbery. Even though amount is - some would say- nominal but I fume because of the audacity with which this company is cheating hapless citizens.

Tip for consumers:
SIMPLY DUMP PAYTM ELSE YOU WILL REGRET

Service
Value
Quality
Thumbnail of user deepakc8
India
1 review
0 helpful votes
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September 24th, 2016

Attracting Consumers by cheap pricing but Product quality is getting worse now... Ordered almost 6 Products from Paytm During mahabazaar, & had to return 3 products due to bad product quality.

Ordered a Wall Sticker for my son, to surprise him on his Birthday, Waited for 6 days to deliver the same but when received the product disappointed again badly their were no Edging/Cutting on the sticker parts, Now its only a Picture Frame for me... Payment may be having a Quality Assurance team to check the products without delivering to customers. Order No. *******627 Date 31st Aug. Now tell me what to do with it. I know ur answer would be RETURN an easy statement for a company. But tell me how many times should i return products to paytm... Already returned these orders due to bad bad quality of products *******133 (Metal Key chain), *******309 (Set of Pathetic Belts)... Will surely convey my msg to all to not to buy from paytm, as company getting more margins but quality is getting worse & worse.

Regards
Deepak Chandani
*******667

Tip for consumers:
Guys Be aware of the Product Quality , it will look attractive in picture but what will your recv will be a shocker.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nitink9
India
1 review
4 helpful votes
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June 10th, 2016

Hello
My shopping experience with paytm is very bad because I have parched 3 items but 2 was damage and 1 was shipped very late
So be careful with paytm shopping

Thumbnail of user saurabhs7
GB
1 review
2 helpful votes
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March 6th, 2017

Recently i tried purchasing IPhone from PayTm, trust me i had nightmares, these ppl are frauds, cheater and just mere money mongers. They do not have a proper customer service support thier agents do not even reply/read mails properly. I had to cancel an order and just because it was prepaid order, they made this experiance like He** After product being returned to the shipper/ retailer they claimed it to be delivered at my address, they even tried to eat my money by sending a Proof of fake delivery. These are BAD ppl, don't trust them.
Fortunetly I got my money back after this terrible experiance of around 10 days.

My Suggestion:
NEVER EVER BUY FROM PAYTM

Thumbnail of user gaddams
India
1 review
0 helpful votes
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August 13th, 2016

Got a product n mny credited to my wallet.one day suddenly I got message saying some one used my mny in foodpanda. After that I contacted customer care very bad n worst response

Thumbnail of user deshnak
India
1 review
1 helpful vote
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March 22nd, 2016

One of the worst service i have seen. Made rechrge and still not recevied any service
And no revert on queries too.

Worst experice with paytm!

Does not deserve a single star even

Thumbnail of user digvijayb
India
1 review
3 helpful votes
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March 29th, 2016

What a frustrating service by Paytm, these careless ppl can't survive any longer in the market by disobeying to the delivery deadlines. I have called paytm almost 10+time to get the delivery today anyhow but your customer executive including their floor manager (Ankur) can not even assure customer of getting the delivery on time. I have wasted complete day for getting this sorted today anyhow but Paytm as always have ruined everything. I have talked with Ankur from Customer Service Executive in the morning and that shameless guy had said nothing about delivery promise but just given me fake promise, now I can realize it. If Paytm work like this and if Paytm dissatisfy the customers like this, they wont be able to survive in this market. Your service has NO influence in the market, ppl are just using Paytm only for the sake of cash back offers and nothing else. But now there are many options in the market which can give cash back so relying on Paytm is of no use now and as I mentioned to CSE that 'I will make sure atleast 10 ppl wont be using Paytm from now onwards, its going to happen'. This mobile was for gifting to my mom as she had her birthday and Paytm made me down today even after placing the order 15+days ago. Grow up paytm and stop taking money from financiers & investors for offering cashback to customers but improve customer experiences if you want to survive in the challenging market. I will make sure to market this review and this story by the social media and customer forums.

Thumbnail of user soumend2
India
1 review
0 helpful votes
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December 16th, 2021

I pay the elicited bill, Money Debited my account but elicited bill is not pay UPI I'd ************** amount 1072,

I call 4 time call

Paytm castomar service namber share my all details but still not pending, (1 month's) after that I share 24hrs comp

Service i have tickets I'd also *******157

I am waiting for your reply

Thanks regards

Tip for consumers:
I pay the elicited bill, Money Debited my account but elicited bill is not pay UPI I’d *******64167 amount 1072,

i call 4 time call

Paytm castomar service namber share my all details but still not pending, (1 month’s) after that I share 24hrs comp

service i have tickets I’d also *******157

I am waiting for your reply

Products used:
Paytm is Just a Pathetic Service Provider

Service
Value
Shipping
Returns
Quality
Thumbnail of user manishs23
India
1 review
1 helpful vote
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August 15th, 2016

I am very disappoint with paytm team... yesterday I was very fed up with your team... I booked 1 ticket by paytm from pune to Mumbai. It's my very biggest mistake in my life... I called paytm team before 1 day travel and ask the driver number and bus no. For get the bus easily but they tell me we will sent you by msg but it's not happen. Again I called and they pik my call after 10 min hold and again I got the same ans. Then after the day of travel my bus was on 10 a.m. and I don't know from when I will get my bus... I went to airport which was my boarding point I reached there by 8 amand I was try to content to the bus operator but I had only 1 no that time and he didn't pik up my call then I again call to the paytm for help again the answer my call after 10 min hold and give me another no. And then again I called the no which provided by paytm and he picked my call and talk to me for 10 min but didn't help at all also I did query 2 times but paytm did not reply. I was running here and there for bus as a mad person and I was very angry on me why I use paytm... totally I called paytm 5 time and called to different no for 6 time but nobody help me that time... I lost my 200 rupee for call and I use cab of rupee 280 to go to my boring point and my mantel harassment done by paytm. So I want my 1000 rupees as reimbursement... and if you can not help me so have to go to consumer court for help...

Thumbnail of user abinashp2
India
2 reviews
1 helpful vote
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June 13th, 2019

It's big scam by Paytm. I booked tickets through Paytm and cancelled my ticket but not returning my amount. While I IRCTC returned my amount to Paytm.

Thumbnail of user chandans5
India
1 review
0 helpful votes
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January 18th, 2017

Return Policy of paytm is really worse, ireturned the product within one day, they picked up the product and after 4days they mailed my request of return has been cancelled.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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