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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user pradeept4
India
1 review
2 helpful votes
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March 2nd, 2018

Very bad I am 1 hours hold no response and I tried 5-6 times but no one answer so how can I do my problem solve

Thumbnail of user siddhartht
India
1 review
1 helpful vote
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September 20th, 2017

The $#*!tiest service, the worst customer care. The guy doesn't even know how to talk to a customer. Never ever going buy from paytm again.

Thumbnail of user siddup
India
1 review
0 helpful votes
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February 11th, 2017

Blady $#*!ars. Paytm is robbers ther is not getting train ticket cancelletion option & ther is no one responseing users... blady costumar service r weast

Thumbnail of user shubhamm2
India
1 review
5 helpful votes
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January 8th, 2017

I am thinking to buy Macbook air because they are giving ******* back, is it will be wortfull to buy from paytm?

Thumbnail of user chandnin
India
1 review
0 helpful votes
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June 6th, 2017

Thia is a $#*! company allow $#*! seller to sell their product... Full fraud don't invest in it. It is harmful

Thumbnail of user mazhars
India
1 review
0 helpful votes
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May 1st, 2017

I m not receiving any cashback or any other benefit. For my last 4 transaction. As I m very much disappointed.

Thumbnail of user sreejithg
India
1 review
0 helpful votes
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June 25th, 2017

Worst service ever.
I order trimmer in paytm. When i got the parsel the parsel was empty. Very bad experience.

Thumbnail of user vinayakal
India
1 review
1 helpful vote
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September 24th, 2017

I have cancelled my order but my money is not yet refunded plz do it. That money is required to pay to hospital

Thumbnail of user manmadhan
India
1 review
1 helpful vote
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December 1st, 2016

Very Very... Bad Site totally fraud and failure or procees of recharge no one coupon add totally fraud site pls don't use this

Thumbnail of user sikanderk1
India
1 review
2 helpful votes
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October 24th, 2018

My refund amount not received its 20 days
Paytm doing fraud with me paytm bad company plz don't use the paytm its fraud company.

Thumbnail of user vishnuy
India
1 review
1 helpful vote
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September 28th, 2015

I am got a very bed experience in paytm, paytm is very bed customer service,
I am paying a Aritel bill but not completed because paytm is very bed

Thumbnail of user ganeshg
India
1 review
5 helpful votes
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December 31st, 2015

I don't trust Paytm, they have delivered a second hand mobile as a brand new one. The customer care and support is very bad.
Here is my experience.

I have purchased one micromax mobile through paytm from ICE tree collection in July, 2015.

I got some problem with that mobile recently, so went to nearest Micromax care, there I got surprised to know that the IMEI of the mobile which I'm using has been activated in November, 2014 i. E almost 9 months before the purchase of the mobile, since its been more than one year of activation of IMEI micromax care said that the mobile
Is not covered under warranty, but it is only five(5) months from date of purchase.

I contacted paytm, they requested some letter from micromax care and images of invoice and mobile. I have sent all what they requested they took 3-4 days time and replied that I need to contact the seller and asked me to refer the invoice for seller details.
When I refered the seller details on invoice, I found one address referring delhi and one contact number. As it will take more time for going to delhi or sending complaint letter to delhi, I telephoned to the contact number, to my surprise it is Paytm's customer care number.

Isn't it the responsibility of Paytm to check the vendors/sellers before displaying their products online through paytm website?

For sometime lets think that unfortunately the seller/vendor which paytm trusted has cheated the customer

When the customer who has been cheated by seller contacts paytm, isn't it the responsibility of paytm to give proper customer support and see the issue got resolved and never reoccur.

How can I trust Paytm when I have been delivered an second hand mobile as brand new one and there is no proper customer support.

Thumbnail of user rajuk15
India
1 review
0 helpful votes
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March 6th, 2019

Paytm helpline service centre numbers office. *******056... the best quality service centre KYC update any problem contact no service centre

Thumbnail of user smitad5
India
1 review
0 helpful votes
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November 8th, 2021

Paytm is best for usning payment mode threw online I m happy'with the service I always use the service

Thumbnail of user dhananjaym3
India
1 review
0 helpful votes
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August 29th, 2017

Pay tm is not honesty my order no is *******142 and ammount is 730 but this is not refund my wallet and not my account.

Thumbnail of user anandt6
India
1 review
1 helpful vote
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November 29th, 2018

Paytm ka customer care google se bhi upar h 15 20 minute waiting time to normal h itna wait kare to modi g bhi bat ke le par paytm nhi karta bhag vahiyad company

Thumbnail of user kevins701
India
1 review
0 helpful votes
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August 14th, 2019

Bad service
Rong commitment.
Rong percentage
Rong information
Very bad person in customer care person...

Thumbnail of user rashmis3
India
1 review
4 helpful votes
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October 24th, 2015

Frod frod frod frod frod frod frod online shopping site. Please never do shopping through this site. Be careful

Thumbnail of user shwetak5
India
1 review
0 helpful votes
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April 24th, 2017

Can anyone give me paytm customer care number to contact them, i have orederd an gown and need early delivery

Thumbnail of user abhinova
Saudi Arabia
2 reviews
1 helpful vote
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May 26th, 2018

Paytm has never let me down, beyond expectation... got great deals and offers whenever i have to do any txn

Thumbnail of user muralidharanm
India
1 review
0 helpful votes
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May 9th, 2017

Place order for mobile top up Airtel mobile No: *******215 for Rs. 1,000/- (Rupees One thousand) vide paytm order No: *******926 through paytm account of my son Naveesh Ambro from mobile No: *******317. They have received the sum of Rs. 1,000/- from my bank through the aforesaid paytm order. But have not initiated for the top up of the airtel no, for which they have taken the payment. I tried to contact through the numbers provided in their website. But to my utter dismay the following numbers are not functional- *******770, *******0197 and +91 44 *******. Seems paytm is a company created for cheating the public, otherwise they would not have given an array of false numbers. I have given the payment for a specific purpose for which they have agreed, but you have not given me the said service after taking money from my account. I am to state here that I have logged into their account and made the payment on the sole belief that Paytm is a reputed firm, but now I clearly understand that they are a run by night company created only to cheat the customers, otherwise they would have given the real contact numbers in the website. This company paytm is truly a rogue company with no proper customer care or anything and in my opinion concerned authorities should intervene and look into their function and that I clearly believe that paytm can be termed as a company formed to loot money both from customers and investors. Here in my case I tried to contact them by all ways and means. Even the email Id provided in their website is not functional. Email sent has bounced back. It is my strong opinion to all people that don't loose your hard earned money by dealing with paytm.

Thumbnail of user suchetaj
India
1 review
3 helpful votes
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January 28th, 2017

WALLET TXN ID *******594: DATE: 20 JAN: TIME: 11:31AM
An amount of 3185 was paid to *******333. It also gave a message that the transaction was successful. THe number belongs to one of my vendors who then called me and told me that the number mentioned above DOES NOT HAVE PAYTM.
HE CAME TO MY BUSINESS TO VERIFY THE SAME. He has a paytm on a different number. IF the person does not have a paytm downloaded on his phone, how can a transaction go through. Moreover it gave a message of successful transaction.
I contacted paytm atleat 26 times to resolve this matter and every time they gave me a different answer. The problem is still unresolved and I continue to follow up. Most probably planning to take legal action.
The worst part even when you write to the corporate office, nobody reverts back.
Now you can imagine that paytm might look easy to you but the moment there is a problem, you will regret why did you download this trash.
Now Immagine if someone steals money from your wallet. Do you honestly think that anyone will help you?
Thanks

Thumbnail of user abhishekb
India
1 review
0 helpful votes
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May 1st, 2015

So… Someone, somewhere screwed up and Paytm ended up delivering a laptop for 30k instead of the originally ordered wifi router. Oopsie!
There's good stuff and there's bad stuff.
The bad: the original product wasn't delivered, the customer's actual requirement wasn't met.
The good: The customer is nice. He decided to inform Paytm rather than keep it. Paytm is nice. The customer was nice to them.

The result: Paytm might just decide to let him keep the laptop. Call it reward for honesty or token of thanks for the perceived negative PR which actually turned out positive!
Additionally, they might even send him the originally requested wifi router for free!

Someone on Twitter just called Paytm a ‘nice' company yesterday.

Here's why:

Took them less than 24 hours to create a huge buzz on twitter for Nepal relief. Pretty sure they would've managed to amass a ginormous amount of money to contribute to the relief fund. Needless to remind that they're also contributing an equivalent amount.

Like every other company trying to create a dent in the universe, they screw up too. The good bit: they admit it. They apologise. Then make up for it, turning haters into fans.

Apart from having a cool social marketing team (*******@Paytm on twitter), they seem to have a polite, smart customer support team.

And above all, the product - Paytm - the services: they're bloody good! I mean, how many other products / services do you know of that offer so much, (bill payments, recharge, wallet, shopping) all under one roof?

P. S: So the man decided to be honest about it. Do we really live in such a depraved world that a small act of honesty (which 'honestly' speaking, should be a given anyway, as its the 'right thing' to do), became headlines for online blogs and news dailys?

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuhaiba
India
1 review
4 helpful votes
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November 16th, 2014

I ordered SONY MDR XB400 which is cost rs2000 and i got discount 40% cashback 800 rupess total payed =1200 rs HERE is the problem when i got the delivery the product i received is SONY MDR XB450 not SONY MDR XB400 actually in flipkart and amazon it cost about[sony mdrxb400] 1800-2000 rupees and interesting thing is SONY mdr xb450 is cost only 1400-1500] in other websites[flipkart, amazon], so seller send wrong product sony mdr xb450 so he can save 500 rupees[ instead of send me 400 he snd sonymdr 450] Seller Information: PIONEER DIGITAL GI-18,1ST FLOOR, G. T. KARNAL ROAD, AZADPUR, DELHI - ******* CITY: DELHI STATE: DELHI PIN: ******* PHONE: *******234 COMPANY'S VAT TIN: *******282 also attached my invoice and product received images so you can compare and understand the invoice mismatch with product details [so you cannot claim a warranty on this purchase because the invoice mismatch with bill] Service: bad not even responding about my probelm

Tip for consumers:
don't use for shopping
you want become fool the then shop at Paytm
Customer Service its like Ghost i don't know it exist or not

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajeshk38
India
1 review
0 helpful votes
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February 26th, 2017

WORST SERVICE GIVEN BY PAYTM, THEY HAVE UPDATED WRONG RECHARGE AMOUNT RECEIVED WRONG BENIFIT. SENDING 15 EAMILS - THEY ARE NOT ABLE TO UNDERSTAND THE CUSTOMER ISSUE. CUSTOMER NUMBER VERY VERY WORST..

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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