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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 835th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user bibekr4
India
1 review
0 helpful votes
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November 24th, 2022

Paytm app is good and easy to use but customer service is very poor even I'm also belong hospitality dept. But this is awful things that i never expected from paytm co. Even they don't know how to talk with guest and they are confuse about my problem.now I'm thinking I should have to delete this app and will never use again. Thank u

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickys27
India
3 reviews
2 helpful votes
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July 13th, 2015

Using Paytm for last one year for discount shopping. They will offer cash back for every purchase. We can save money by ordering via Paytm especially for electronics. But need to improve shipping time and delivering time. For shipping they taking 5-7 days. Need better communication with sellers.

Thumbnail of user sheenac6
India
1 review
0 helpful votes
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December 15th, 2016

Money deducted from account, several complaints registered, several mails dropped, then too not even a single reply the company has made. Highly disappointing. When they need to promote something, they don't let go a single opportunity to irritate customers and when customer seek response, they don't bother. The only thing I would say is uninstall Paytm and save your money.

Thumbnail of user amitk25
India
1 review
2 helpful votes
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August 1st, 2015

Paytm is selling defected and damaged laptop of HP, after selling they have no refund or return policy. They will not listen your complaint. They will just ignore your request. Beware before purchasing any electronic item from paytm. I am a recent victim of this fraud. I bought a Hp 15-p077tx laptop from paytm.As soon as i started using this laptop i came to know, it has some hardware issue. I went to HP service center, they told same and took my laptop and told me to come back after 7 days. I was really annoyed to see that in a new laptop it has hardware issue. When i contacted paytm, they told me that it does not come under their policy and i need to contact seller. Seller is not taking any responsibility. I am feeling as a loser today. Please think 4 times before purchasing any item from paytm.its worst ecommerce seller. They are just their to loot your hard earn money.

Thumbnail of user prathameshd
India
1 review
1 helpful vote
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August 16th, 2016

Hello,
I've recently experienced worst issue with paytm after being there long time customer. I got certain amount in paytm wallet and one fine day they automatically dedicated certain amount without even intimating me. They claimed it was a disputed amount charged by Uber. When I enquired for this using there email service, I got almost 5 replies and all were copy pasted. Each email simply asked me to contact uber as it was charge applied from them and they have no idew what was this charge for!
They apply charges on account just by getting notified from there tie ups without getting any information. I am not sure if this is even legal. Customer service is worst and they don't know what they are writing in email, they literally contradict everytime they reply.

Thumbnail of user swethan
Japan
1 review
9 helpful votes
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May 8th, 2015

My order with number ******* was cancelled after 22 days and only partial amount is credited back to my account.
Paytm is lying that product is lost during transit, but actually they have increased the price now.
Product was not at all shipped and if it was shipped i should have received a message when it was shipped along with tracking details.
Seller is selling product with less discount and increased price.
Fraud website. Lier customer care executives..

Thumbnail of user vishnuk5
Florida
1 review
2 helpful votes
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May 9th, 2018

Very disappointed with Paytm. I transferred 5000 rupees from my bank to my friend's paytm and she never received it. Paytm showed this transaction as failure while my account was debited and Paytm never returned the money. On top of this there web system is a total crap and there helpdesk number never connects. Totally $#*!y experience. Stay away from this nonsense the so called $#*!ty startup

Thumbnail of user kritikaa2
India
1 review
11 helpful votes
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August 19th, 2020

I had 50 thousand ruppees in my wallet. They blocked my account With no proper reason. It is a fraud application. Never ever use paytm. I have attached the screenshot of their reply which says they have blocked because of security reasons. Is that even the reason? They are cheaters!

Thumbnail of user rakhik
India
1 review
6 helpful votes
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January 13th, 2016

We have ordered one t shirt for our friends birthday. But they have given some wrong product, then we returned it and ordered again, Boom Wong Product! Again and again.
4 Times we have faced this problem.

Worst service ever. And there customer care number does not even have an option to talk to some representative person.

Thumbnail of user zacks17
India
1 review
3 helpful votes
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May 1st, 2015

Apart from recharge i do not recommend buying anything fro them. They provided all the fake information including fake dispatch date, fake delivery date at last fake tracking id for blue dart. They say they have 24*7 support but it is of no use no proper support from support. Whenever i requested my information It feels like I am talking to machine no relevant answers provided to any of my purchase. I sent them 9 support mail and not even a single time they solved my issue. I still havent received my product yet. Struggling to get my ITEM here. Will never buy from them.

Highly not recommended. Dont look for their attractive cashback offers they are of no use. Its term and condition will screw you.

Thumbnail of user vikass11
India
1 review
0 helpful votes
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December 1st, 2016

Your services are very poor and I faced always facing from your side. Please see below details-
1. Always failed recharge/bill payments
2.Not refund customer money
3. More time send mail but not resolved issue
4. Always stolen customer Cashback money
5. Product is duplicate & bad quality
6. Customer care services are very-2 poor
7. I am very old customer but i am facing maximum time problem.
8.Not satisfied reply from your side
9. Auto deduct money in Paytm Wallet
10. Connect bad seller in Paytm

Thumbnail of user manishag6
India
1 review
11 helpful votes
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June 17th, 2017

I have purchased Micromax LED TV full HD 43 inch and when the packet was delivered we saw that the package was open and they give us second hand tv. When we call on customer care no. Firstly then they pic call after half an hour and when we say to give back my money so they said sorry sir we can't help you and cut the call... Avinash was the employ who said that to me. Please guys don't buy anything from this fraud fraud cheap company... I want to give them minus points...

Thumbnail of user belaa
India
1 review
2 helpful votes
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December 12th, 2014

Worst Shopping Site.
I ordered a product, first received wrong product and in second purchase received damaged product. Worst thing is they are not able to calculate how much to return. Bunch of confused guys...

Thumbnail of user vikramb2
India
1 review
0 helpful votes
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December 3rd, 2016

They steal money from our account like 100 mobile recharge failed but money deducted, 200 tv recharge not done money gone, 1000 bank transfer from paytm app money gone but paytm don't know where it is, No customer care, contact us is help less, forget about your money is error in app or service

Thumbnail of user ankushk1
India
1 review
3 helpful votes
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June 15th, 2015

What the hell is this paytm is only the bull$#*! nothing else. They said the order is with courier and now they mailed we do not have the material.Its like i need medicine today and they will deliver after the cremation. Worst service providers. They always unable to refund in account only in wallet.

Thumbnail of user akhileshg1
India
1 review
2 helpful votes
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July 5th, 2016

I order a printer on paytm it show the delivery in 5-6 working days i wait for 10 days after i contact to paytm they told me it is hold in delhi due to incomplete paper work by seller. Then i have to cancel it. Steal i have to struggle for my money. God knows when they return.
But definitely it is last time with paytm.

Thumbnail of user gakwayaa
India
1 review
0 helpful votes
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July 1st, 2017

I used to like using paytm before they started caring about their profits more than the service they provide, i had a really bad experience using paytm lately and their customer care services almost don't exist and if they do they dumb as $#*!!

Thumbnail of user rishitb
India
1 review
4 helpful votes
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November 22nd, 2014

Paytm is just a waste of time. I was not at all satisfied with the services they provided to me. They never response to the complaint mails of their customers. Infact i would advice other also to never use this website

Thumbnail of user rajeevj
PS
1 review
0 helpful votes
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December 28th, 2016

Worst app. No customer support. My 2000 rs deduct my bank account but didn't receive my paytm wallet. What is the solution. Where I do complaint. Pls I want my money back asap. There is no direct complaint number as well.

Thumbnail of user nishab1
India
1 review
0 helpful votes
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December 22nd, 2016

I am also suffering from same problem the amount has been debited from my credit card but it will not be credited to my relatives account. I am sending a mail to paytm again & again but there is no one who can guide to me that how can i get my amount back either in my wallet or my credit card

Service
Returns
Thumbnail of user sankets
India
1 review
2 helpful votes
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January 28th, 2016

I have ordered an A. C. of panasonic brand and done advance payment of 33K. Paytm first confirmed that it will deliver the product within 9 day. After waiting for 6 day paytm sent a message that they are not able to ship the order and your payment will get refunded... they kept 33K for 10 days without any compensation... still waiting for refund. Posted query on paytm... no reply from paytm till now.

I would not prefer paytm for any of the product.
If you can't handle everything then why are you taking orders.

Thumbnail of user joem207
Germany
1 review
1 helpful vote
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September 7th, 2016

I am really disappointed with Paytm. They are giving the worst quality products, I had purchased Phone and Watch from them, both had fault and I returned it. The phone lock button was not working and watch was also not working. When I ask them about this issue they said you can claim warranty from the dealer, which creates a headache to us.

Thumbnail of user arunr15
India
1 review
0 helpful votes
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April 6th, 2018

Imagine the worst people in your school. The ones who have very low IQ. Now imagine them designing the system that handles your money. Thats payTM. You will lose your money and its unregulated so you are on your own. RBI should make PayTM illegal and put an inquiry into money stolen from Indians. It'll run into thousands or crores.

Thumbnail of user abhijeetj
India
1 review
1 helpful vote
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November 26th, 2015

Worst customer care service... So arrogant replies to email and nobody is ready to help. They will just keep you go round and round. Don't add money to your online wallet. If you really want to use then use at the time of transaction only. Customer care is worst than anything... Will never use the Paytm again.

Thumbnail of user navyab
India
1 review
3 helpful votes
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December 28th, 2015

I had very bad experience with paytm, please do not recharge your moblie in paytm, plans displayed in the site are with wrong info and customer care team do not respond properly for query raised. They deducted amount twice for one transaction.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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