Pitney Bowes

DO NOT USE PITNEY BOWES, CUSTOMER SERVICE IS THE WORST. OUT OF COUNTRY CUSTOMER SERVICE REPS THAT DON'T KNOW WHAT THEY ARE TALKING ABOUT. THE MOST HORRIBLE EXPERIENCE

Briefly, many of the remarks being made against Pitney Bowes would simply not be accurate. For one, its relationship with the USPS does not guarantee a smoother operation for either Pitney Bowes or for any location where post office services are offered (authorized shippers). Any issues with the USPS are a shared responsibility with the customer, the carrier, and the authorized shipper or service.

Also, the new Pitney Bowes "Amazon" QR system has put Pitney Bowes on the map in a rapid way. This transition too makes it a more efficient company and to offer such a critical system for returns is absolutely noteworthy.

The late fees ($41.00 currently) and then FINANCE CHARGES (23.25% currently) are almost a monthly issue no matter when you mail your check because your payments go to a P.O. BOX! We have seen deposits in as soon as 8 days but as late as 21 days then we get hit with those fees! And if you don't pay the fees, they continue to charge finance charges!

Trying to call is useless (unless you're buying/leasing a meter). The prerecorded voice tells you to go to the website and you have to jump through hoops to get anyone. The chat is just as annoying. They negotiate with you to pay 1/2 the late fee! SAVE YOURSELF A LOT OF $$$ AND GO ELSEWHERE! As soon as our lease expires, we are NOT STAYING WITH PITNEY BOWES!

Last october they made a mistake. They asked me to go to bank hundreds times. The bank phones them. Wrote a letter, print our the statement for them. But they kept saying that the did not receive my payment. After about 2 months they said that they found the payment. But they did not refund me in full. I asked again and again, now 2 months later they still owe me 84.00.GBP. Terrible experience. I lost a lot business. There is no compensation. Now i only want my money back.

Whenever I get tracking with Pitney Bowes I get ready for complications. They have no customer service number for package tracking, they do not provide tracking numbers for the carrier they are completing a delivery through, and you better hope to god an international shipment is not going through them. Complete nightmare. They should get -5 stars.

This company is really not worth a penny. Horrible customer service they don't know how to provide you with a straight answer and enjoy putting customers on long wait times. Each customer service person you speak to is rude and can't understand English.

Save your money and go with a better company that won't lie to you.

Ordered some valentines items and clothing for my children. Items shipped on Jan 31. Said it would arrive between Feb 6 and 13. Today is Feb 13, no package at all. They rarely update the tracking so you have no idea where you packages are. Extremely disappointed in this company because thanks to their crappy service my children will not have their valentines outfits for tomorrow. This place should be shut down. Completely and utterly useless company.

I've just started an online business and I have already had several items I can not track down. One of my biggest orders was never updated after personally delivering it to the carrier. And since the tracking number is not part of the carriers tracking system, i can't file a proper lost claim. It is infuriating and an unreliable service

I ordered a dress and shoes on temu. Which I've made multiple orders before and they shipped through UPS. This time they used pitney bowes. I received my package and there was a slit along the side and instead of my dress and shoes there was a USB charger and screws. Extremely unhappy and don't understand why company's use them.

Stay away from Pitney Bowes. There customer service is atrocious and that is only when you are able to actually get a hold of someone.

They claim to lock you into a contract and pricing is outrageous. Find another postal company and stay away from Pitney Bowes!

Poor tracking and long delay. The package move a bit then it get stuck somewhere for a week or more the it moves a little again and so on. This is by far the worst transporter I have ever had to deal with.

Don't ever sign anything unless you have a lawyer look at it. These scumbags are notorious for promising something over the phone, then sneaking in something else in the contract. Should be shut down or torn down.

It takes way too long for products to get to you. I ordered something since December 31st. Today is the 15th of January and I don't have my damn package. It is absolutely ludicrous and I won't be ordering anything from anyone who uses Pitney Bowes for delivery. Sloppy service

I ordered from the Crocs website, which was my first mistake. They were shipped out 03/03 and had an estimate to be delivered 03/12, and I found out they were being shipped with Pitney Bowes. Never once heard of this company prior, and doing my research doesn't help the case at all either because it's all been bad things about this company. I'm assuming they've lost my package because everybody else on the Croc's website got their shoes, but not me. I attempted to navigate their website for a contact option to let them know if it's possible they can track it down, but it only lets you contact them if you're a seller. They've been in the same spot since 03/07. I'm not able to request for a lost mail application either, sucks.

I order many items for my business and I am always sad when I see a company uses Pitney Bowes to ship. They are always super super slow and takes forever to get your items. Please, if you can, do not use Pitney Bowes. Your customers will thank you for shipping with someone else!

Pitney Bowes has not 1 not 2 but 3 of my packages and none of them have been updated for tracking in the past 14 days... This is completely unacceptable. They're just showing as in route to next destination doesn't elaborate were that is, doesn't elaborate when they left for transit. The only solid thing I can go on is that USPS is still awaiting my packages.
Savage x fenty claims this is because of the holidays... there's absolutely no reason why my package should not have moved anywhere for 12+DAYS!

If you've ever seen how a bee or ant colony is constantly moving, never stopping, in what almost appears in a chaotic fashion... then you now know how it is to work at Pitney Bowes. Slow and steady does not win the race here. The supervisors are non-stop cracking that whip and saying you have to move faster and faster! It's slave labor to say the least.

If I could give zero stars, I would. There was proof of delivery at my door and photo from PB but I never received it. I asked my next door neighbors if they'd taken it and I believed them, since they couldn't have (two men in a household, the others are a newborn, his parents, and old grandmother). PB probably stole it after giving false proof and doesn't want to deal with me. I have nothing positive to say about them after this.

They keep your package and won't deliver it till the exact date it's expected even if it's early. How the hell does it take days to get delivered from Maryland!? They have terrible delivery people who could care less when you get your package. It's a constant battle!

It's been 3 weeks so far and this package has still not arrived. One week ago it was listed as out for delivery in my city. It never arrived. Then it switched to being in my city but In Transit with Destination Carrier. Still no delivery. I've had a dozen other packages arrive in the time since this was ordered, including things ordered just days ago. Pitney Bowes is the worst.

Tracking showed the arrival of my package almost 15 days counting with an estimated delivery given twice over a 10 day period. Understood is a significant volume of mail/packages go through the system but I consider the ridiculous part of the process being multiple estimated delivery dates and failing to deliver.

I would strongly recommend you find someone else for your postage needs. This company has terrible customer service. Everything is about the bottom dollar to them. They are just an entity that cares nothing about their customers. You will be charged feeds that are completely out of line. Then when you try to find answers, you will be told too bad.

I have found Pitney Bowes to be the slowest company to make sure your package is handed to the USPS for timely deliveries. They never update the tracking information so you never know where or when to expect your package but I can assure you it will not come on the day it's expected. I'm sick of my packages being left on the floor in a warehouse somewhere on the floor for days or on a truck that never seems to move! Tracking your package with this company is like waiting for a snail to move! Will not shop with retailers who use this company for their transportation needs it's just not worth the headache or trouble! I know you can do better but then again maybe you can't and I am a very unsatisfied customer with your service