Pitney Bowes

I contacted this company about a package that has been with them for a month and a half. They refused to give me info on it's where it is and also refused to let me speak to anyone else, including a manger, to get help with my package. I was eventually hung up on. I tried calling back and the second person was rude, condescending, also refused to let me speak with literally anyone else at the facility. This place is a scam. I highly recommend not using them. If I could give negative stars I would.

Pitney Bowes combines the worst of the old AT&T ("we don't care; we don't have to") with the smug condescension of the tech industry ("take what we give you and be happy, you prols"). I've been with them for over 20 years, but when I wanted to leave, they decided to charge me to do so! Getting rid of them is painful! Don't go in - it's too hard to get out. - RUN the other way!

My package has been in the possession of Pitney bowes for over 10 days now on top of it already being delayed with the initial shipment from h&m. I have a feeling I am never going to get it. It has spent 7 days in Indianapolis and is now sitting in new jersey. It takes forever to get a hold of someone from customer service and when you do... they're useless. They tell you all of the information that you already can see and can't do anything but give feedback to the third party you ordered from. I placed this order in November and has to inevitably be delivered by USPS at the end of the day and I can't help but feel my package couldn't have been give worse luck than this. Pitney Bowes needs to do better.

I am so disappointed that Books-A-Million started using Pitney Bowes as a shipping partner. It adds up to five days to the shipping time. I hope BAM is saving a lot of money because their customers are not pleased.

I ordered two seperate packages a few days apart, one from pitney bowes and another through about her shipping company. Both were shipping from california, and the other shipping company was ordered later than the one from pitney. The other package arrived when it said it would. The one from pitney already had a week long estimated delivery time, and then everyday, the estimated shipping time would go by up 1-3 days. It's ridiculous how long it took- it sat in a usps facility for nearly a week.

Worst shipper ever. I ordered products from China (mistake #1). After a month, I checked and they sent me a tracking number showing the product was with Pitney Bowes in California. Another month later it showed it in my home town. I called Pitney Bowes to arrange to pick it up and they literally told me they do not handle packages! Laughable. When I explained I had a tracking number with their name and location - they still denied they transported packages. It's now been 90 days and no one knows where the package is. I asked for a refund for my purchase and I was told to be patient - it would eventually get to me. I will never do business with a company who tells me they ship with Pitney Bowes - either the company is a scammer or they don't know that Pitney Bowes accepts packages and then who knows what they do with them.

We shut down because of COVID and invoices went unpaid for three months. We understand and respect that a company will charge late fees and expected the same from Pitney Bowes.

The big difference is that Pitney Bowes late fees are literally 100% of the charges due- that would not be legal as a penalty in California law but they don't seem to care and would not budge at all.

Customer service was the coldest and most arrogant I've encountered in my 27 years in business.

Ultimately I decided to pay only the balance due, no late charges and sent their machine back to them. They are demanding payment of late fees every day but at this point I don't care what action they take.

A US company that has no mercy for their customers after the most challenging times of this century deserves nothing and that's what they'll get from me.

Unfortunately my favorite leggings and sportswear company uses Pitney Bowes. The packages typically come from west coast and I'm on the east coast. The packages sometimes take weeks to arrive after being shipped. Super inefficient shipping company. I'll probably stop doing business with my fave company because they continue to use Pitney Bowes' terrible shipping service.

I've never heard of this shipping company but I ordered from puravida and i have never had a problem with them. All of a sudden this carrier picks up my package and says they have delivered it when I have been home all day and no one has come around?

Tried all day to contact them. Could not download postage. Our postal meter requested we contact Pitney Bowes. After being in a queue for half an hour were told no one was available try online. Went online it said we needed to phone Pitney Bowes. Tried Online chat - no one was available on that ever.

Beware this company has no legal document to prove that they will penalize a company and charge you a late fee over you changing of your Autopay from a minimum payment amount to a full payment amount if a current statement was just posted to your account with no prior balance. The company will say it's their system and keep collecting late fees to no end, they will claim there is no manager to speak with and just deny your dispute. I would highly recommend staying away from this company.

Sad and shameless. PB confiscates items sent from England as being " restricted items ".
Absolutely untrue, items are perfectly legit. Three months later same items are being sold by on Ebay
At exuberant prices. This makes no sense and it happened to me twice, so twice lost things that were vere dear to me.
Mails are not replied, or with platitudes and fallacies.
Sad and inexcusable.

The absolute worst service ever. Lost packages. Wrong item sent. Then if you have to phone them up…good luck. The customer service is the worst I've experienced.
How can they justify the fees, which basically means they charge what the hell they want. There is no sense to the pricing. Import charges which are all over the place and they charge them even when no import charges are payable.
Do not use this service.

Package is coming from Chicago to Detroit, it's a 4 hour drive. They let it sit in Illinois for 3 days. Then it went to Columbus to sit some more. It's supposed to be here today on the 10th day, but it's not looking likely. Pathetic.

My package has been "in transit" for days. The delivery date has come and gone. It's been almost a month since my package shipped and no shipping updates provided. I needed this package for a certain occasion and I'm not sure it'll be here in time. AWFUL

I ordered a airsoft replica vest from Ebay from the UK since I'm overseas Ebay global shipping program choose their Partner Pitney to ship it for ke - pitney couldn't ship it to my international address because " Body armor and "specially designed" "components" therefor, as follows Items: a. Soft body armor not manufactured to military standards" its not even a real issued military or law enforcement item for crying out oouf

At this point you might just shut down your company and stop inconveniencing people, I ordered a package over 2 weeks ago on shein (mind you I have never had an order delay with shein until Pitney bowes) today is my move out date from my current apartment and the package is still not here under Pitney Bowes it says that it's out for delivery it's been out for delivery for almost a week now. Which is too damn long! The whole purpose of a shipping company is to delivery things on time if you can't do that what's the purpose of your company really!

So we all need to pay through pitney when buying stuff. They than give you a number with no clue at all from whom the package comes and when you ask the simple question whom it comes from they can't help as only intermediate company takes my money and gives 0 service in return. It realy is: America the land of the GREAT STUPID. No wonder you guys have Biden and Trump muppets for presidents... the laughing stock of the rest of the world.

Zero stars
I was trying to close a lease account due to death. PB held us hostage to buy out lease, they would not waive this. Once we paid and account is closed, now the want us to pay property tax on something that was leased!

All PB WANTS IS YOU MONEY! Bad non US based service. Can't escalate, can't talk to " back office".

Never do business with them!

Not sure how you process your items. Its been two weeks since I ordered something and its been stuck in your Carol Stream Facility. I live 30 mins away from that facility. No way it should take two weeks to deliver. I might as well drive and pick it up from you. Unreal...

I ordered my item in October and arrived in Monroe township NJ in November 22. Pitney Bowes picked it up on November 27 to deliver to USPS. Their "tracking" said delivery date is December 8, it never changed. I checked USPS and their tracking said "awaiting package". This company took my item and never brought it to USPS! Their website is useless but I finally found a number to call. The representative literally said he will not help me because I'm not the shipper. All I wanted was a reason why the item is not moving. He just said to contact the shipper. Why would I call them when you're company has my package?! I sent a review at the BBB. This company should never do business! If you have a package that will use Pitney Bowes, you will NEVER receive it! NEGATIVE 5 STARS

The delivery service is poor at best. 2 weeks ago I was expecting a delivery! I got a message the day after it was supposed to be delivered saying"attempted delivery but front steps were inaccessible " I was cameras all over my yard and no delivery was attempted! Again I was expecting another delivery yesterday and once again nothing was delivered! Not impressed!

I've never come across such slow service. What's more, they don't provide any customer support and just change the day in tracking every time (it was 20th today, now it is changed to 21th). I hope this delivery company will close, and no one will ever use them, as it's been a month since I can't get my online order. Awful!