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Pitney Bowes has a rating of 1.3 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pitney Bowes most frequently mention customer service, postage meter, and post office problems. Pitney Bowes ranks 2322nd among Software sites.
Briefly, many of the remarks being made against Pitney Bowes would simply not be accurate. For one, its relationship with the USPS does not guarantee a smoother operation for either Pitney Bowes or for any location where post office services are offered (authorized shippers). Any issues with the USPS are a shared responsibility with the customer, the carrier, and the authorized shipper or service. Also, the new Pitney Bowes "Amazon" QR system has put Pitney Bowes on the map in a rapid way. This transition too makes it a more efficient company and to offer such a critical system for returns is absolutely noteworthy.
Every time I order something and the company uses "Pitney Bowes" i already know its going to take longer than the date the actual company gave. Like if you order something and it says its going to get there on May 10th be prepared to wait til next month. Terrible service. I dont know why companies use them as a carrier. Horrible decision ever made.
This is by far the worst company I have ever dealt with. Cannot talk to a live person. Owe me money?
Tip for consumers:
To have a big company and not have any live people answering phones and then wanting to charge me
69.00 to answer one question and they owe me alot of money for credits they promised me and I never got.
Products used:
none
Do not recommend. They have horrible customer service, do not get back with you to help with your problems.
Products used:
None. I need to send everything back but they refuse to contact me.
Satisfied with the cooperation, the team took into account all the wishes and completed the order quickly and efficiently. Thank you.
Tip for consumers:
all
Products used:
all
I will never use them to ship or receive anything ever again. The customer service is terrible also.
Tip for consumers:
I will never do business with you again
No way to contact them; my package was not delivered. They have the wrong status updates. Avoid at all costs!
Absolutely worst customer service care out there. Extremely rude. Provide no help, just transfer you multiple times.
OF THESE NEW AUTOMATIONS, FRUSTING COMPANIES THAT DO NOT CORRECT ANYTHING BY MONOPOLY OR GLOBAL GUARANTEED DELIVERY CONTRACT. Satisfying a standard class of customers (waiting at home), but not others who take other security measures to avoid having their packages left in the entrance of the building or who do not wanna be deliver to their private address, when you receive dozens of them.
They have NO customer service for customers who are waiting for their packages. Nor any way to recommend or arrange future deliveries.
Amazon uses Pitney Bowes for packages from the United States to Canada, but (absolute nonsense) these do not deliver to Amazon collection points at Canada Post outlets (without notice before ordering).
**** They never seem to warn their customer AMAZONE.COM.CA... (THE SITE) that they aren't shipping and Amazon doesn't seem to do anything either, even after hundreds of complaints.
Sometimes the package spends a week in town, without Pitney telling the customer. They also do not deliver to the official Canada Post parcel reception counter (by rental address, PO box AND RECEPTION DESK), on Amazon or E-bay, they say they deliver.
They sometimes call on the subcontractor Intelcom in Montreal, which does not deliver if you have a delivery point at the post office or a PO box with receipt of packages.
Tip for consumers:
Use another delivery service.
Products used:
Delivery (for Amazone.com or .ca)
Waiting for a parcel from The UK to France for 36 days now, their app and customer service is non existent, never again
Wish I could give ZERO STARS. Terrible hardware, terrible software, terrible support. Can't somebody compete with these asshats?
Basically anyone who has dealt with Pitney Bowes has had a lost package or 2, OR your package will get lost and not show up for a month or 2.
Tip for consumers:
STAY AWAY
Products used:
Shipping
DO NOT USE FASHION NOVA PREPAID RETURN LABEL OPTION... THEY USE PITNEY BOWES FOR A CARRIER AND THEY ARE HORRIBLE... JUST AWFUL
Tip for consumers:
USE THE United States POSTAL SERVICE IF YOU HAVE TO RETURN AN ITEM TO FASHION NOVA . THEY USE PITNEY BOWES AS A CARRIER FOR THEIR RETURNS AND ITS AWFUL. I RETURNED AN ITEM IN JULY AND HERE IT IS MID AUGUST AND HAVE YET TO RECEIVE MY RETURN ...A HEADACHE
Products used:
IT WAS A RETURN
Very convenient, Very convenient, Very convenient, Very convenient, Very convenient, Very convenient, Very convenient.
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