Overview
PDFSimpli has a rating of 3 stars from 1,956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 6th among Software sites.
I searched for a free pdf editor. PDFSimpli was returned in the results. To use PDFSimpli a payment is needed. Either Google or PDFSimpli generated a misleading result. I did use PDFSimpli paying for their 14 day plan. I find PDFSimpli cumbersome and rather featureless compared to other commercial pdf editors. I will not renew.
I booked the option of updating an existing pdf ONCE and payed 1.95€ via Paypal, which was correct.
About 2 weeks later pdfsimpli has charged my Paypal account with another 49,95€.
Pdf simply must have somewhere a hiden option which you click and then you have suddenly a n abonnement. I have to see, how I can get out of this number now. Better be careful with the service of pdfsimply
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. These terms are agreed with before the purchase is submitted and you get a copy of this agreement sent via email letting you know all the details about this subscription. If the subscription isn't canceled before the trial ends, it automatically renews for $49.95.
We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
I was charged $100 when it displayed a $1 fee. I am sure I missed the small writing somewhere that showed the $100 charge. I called and spoke with * who was not well spoken but well spoken enough to be extremely rude. She refused to allow me to speak to a supervisor and when I asked for her name again, she refused and said "I already gave it to you, if you don't know it, that's your problem". I said whoa!, that's not how you talk to customers and she clearly did not care. I advised of the charge and how it was done by my underage daughter. She said I need to do a better job of watching my kids and it's not her problem my daughter got a hold of my card. I then hung up and reached *. * immediately started raising her voice telling me I already called in and there is nothing more to explain, she then said I received a credit today already and nothing else would be done. I advised the credit was a partial, not full credit and it was on the 31st. She would not confirm when I asked her. * continued to yell at me and said I am no longer welcome to speak to anyone by phone and if I wanted to communicate it would need to be by email and she hung up. * and * hate their job, that much is clear. They are clearly young and unprofessional and I sincerely hope management will address them as this is no way to communicate. Do not use pdfsimpli, you will be treated like a middle school child. Worst experience yet!
Dear Carissa,
We take all customer feedback seriously, but we must clarify that your review contains multiple false and misleading claims about your experience with PDFSimpli and our support team.
First, your account was billed $49.95 every 4 weeks, not $100 at once. As explained during your call, these charges were made in accordance with the subscription terms you agreed to on February 14th, 2025, which were sent to you by email the day you signed up. You were charged appropriately after not canceling the trial.
Our agents tried their best to assist you and even issued a partial refund of $45.66 as a courtesy. Despite their efforts to help, you and your father chose to be aggressive, disrespectful, and insulting towards our staff. After reviewing the call recordings, it is clear that our agents tried to remain calm and assist you further, while it was you and your father who escalated the situation. Our agents did not yell at him at any point; it was Carissa’s father who began raising his voice and belittling our staff throughout the call.
Additionally, the claim that the account was created by a "12-year-old" is untrue. The account was registered by you and used for college coursework. Our agents also offered to escalate the issue and provided you with the appropriate support email (support@pdfsimpli. Com) so that a different department could review your case further — you refused to engage respectfully and instead chose to mock our staff.
We must emphasize that our agents are people too and deserve to be treated with respect. Being a "customer" does not give anyone the right to be verbally abusive or nasty toward them. Harassment of our employees is something we take very seriously and will not tolerate.
We stand firmly behind how our team handled your case. Should you wish to continue communication respectfully, you are welcome to contact us at support@pdfsimpli. Com where another department can review if any additional resolution is possible. Continued harassment, however, will not be entertained.
Sincerely,
PDF Simpli
I just ordered a 1 use license and after 1 month, they charged the premium monthly fee. Now I'm on a dispute in Paypal. Thank god I paid via PayPal...
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
Cancellations processed through PayPal prevent us from reimbursing you directly, as they disrupt our communication with the platform. We kindly request that next time you contact us directly (the merchant) for assistance before initiating a PayPal dispute.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDFSimpli
I tried it software, needed to pay 1,45€ and it didn't work.
Never used it again, but then my paypall says 2 weeks later that they charged me 49,95€ without my knownledge, i checked, i never agreed to have a subscription
I'm fighting them to get the entire 49,95€ back from Paypall
DON'T USE THIS!
Hello,
We’re sorry to hear about your frustration, and we’d like to clarify how our subscription process works. When signing up, our pricing and auto-renewal terms are clearly stated on the payment page before purchase, as well as in the confirmation email sent upon registration.
If you were charged after two weeks, it means the trial period transitioned into a standard subscription because it was not canceled before the renewal date. However, we’re happy to assist you with this matter. Please contact our support team at support@pdfsimpli. Com or call 1-844-898-1076, and we’ll review your case to find the best possible resolution.
Best regards,
PDF Simpli
I never wanted or subscribed yet was charged £50 I'm very disappointed and would strongly advise anyone wishing to use this app NOT TO AVOID LIKE A PLAGUE
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. These terms are agreed with before the purchase is submitted and you get a copy of this agreement sent via email letting you know all the details about this subscription. If the subscription isn't canceled before the trial ends, it automatically renews for $49.95.
We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
I paid for the one time use and then was charged a monthly subscription fee. Then I got a refund for it and they charged me again the next month. Except the second time they used my credit card. How did they even get my credit card information?
Hello,
Thank you for sharing your concerns. We understand that you are very disappointed and wish to clarify that our system is user-based, meaning we can only process payments when an account is created by the user. We do not have direct access to any bank details or credit card information.
If you believe there has been an error or if you need further assistance regarding your account, please reach out to our support team at support@worksimpli.io or call us at 1-844-898-1076. We are committed to addressing your concerns promptly.
Best regards,
PDFSimpli
I am a new customer and had issue with automatic billing. Alexander Lambis was very patient and understanding. He also gave me options for service that would fit my needs. Problem solved in less than 5min. Thanks again to Mr. Lambis *******@worksimpli.io
Hello,
Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent Lambis provided.
Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.
We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.
Best Regards,
PDF Simpli
Very misleading about trial period. Without any clear indication, they immediately withdraw 50,- from the given account each month
Hello,
We’re sorry to hear about your experience. We want to clarify that the subscription details, including the monthly charge, are clearly outlined in multiple places before any payment is processed. This information is provided on the plan details when selecting the trial option, in the Terms & Conditions that must be agreed to before entering payment details, and again in the email confirmation sent with the Payment Receipt.
If you have any concerns or would like assistance with your subscription, please don’t hesitate to contact our support team at support@worksimpli. Io or call us at 1-844-898-1076. We’re happy to help clarify any questions.
Best regards,
PDFSimpli
Requested a refund and never received. Missed the trial cut off by a few days. Never used it once we realized it did not fit what I wanted to do the very 1st day
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team will be able to help with you with your refund request.
Sincerely,
PDFSimpli
Gentleman was incredibly kind, helpful, and professional during the cancellation process of my auto renewal.
I installed the app, the app categorically wouldn't change the Word document into a PDF. The app wasn't loading and kept crashing. I still paid £1.98 for the privilege. I then uninstalled this horrific app 20 minutes later. They somehow managed to set me up on a £49.99 a month payment plan, the first installment taken before I even knew they had signed me up to anything. The agreement was for 98p. Absolutely horrific, don't fall for it.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.
We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.
Regards,
PDFSimpli
Once they got my account information they set themselves up with a 49.95 per month recurring payment and refused to return my money I did not authorize until I canceled my PayPal dispute. Canceling would have left me with no recourse had they not returned my money which they still have not returned.
Hello,
We’re sorry to hear about your experience. The $49.95 charge is part of the subscription plan, which is clearly outlined when selecting the 14-day trial, as it renews automatically if not canceled before the trial period ends. Regarding your PayPal dispute, please note that we are not notified when a dispute is canceled. However, you can email us at support@worksimpli.io to confirm the dispute has been closed, and our team will be happy to assist you further.
Best regards,
PDFSimpli
I cancelled the suscription and asked to get my money back. I haven't used the program and I didn't get any response
Hello,
We take customer concerns seriously and strive to provide clear communication and fair resolutions. Our records indicate that all users receive a confirmation email upon signing up, which includes details on managing their subscription. Additionally, our refund policy is outlined on our website for full transparency.
If you have already canceled your subscription and requested a refund, but have not received a response, we encourage you to check your email (including spam or junk folders) for any communication from us. You can also reach our support team directly at support@pdfsimpli.com or call us at 1-844-898-1076 for immediate assistance.
We are more than happy to look into your case and assist you further.
Best regards,
PDFSimpli
I paid for 1 copy. 30 days later I was billed $49.95. No notice this was going to happen.
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.
For support call 1 (844) 898-1076 or email support@worksimpli. Io.
Sincerely,
PDF Simpli
Taken money out of bank without notification to how mutch is outright criminal
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.
Sincerely,
PDFSimpli
Maybe I should've read it more carefully but they have taken £49.99 of me for months not only that but they took it off twice in the same month!
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24hr for one document, free of charge. If you got charged, you probably paid for our 14 day trial (for $1.45 or $1.95) to get your file immediately. The $1.95 or $1.45 option gives you access for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95 a month.
We do offer lower rate subscriptions for single users starting as low as $3.95 up to $12.95. This change of subscription can be made before the 14 days are up and you won't have to pay for our base subscription, instead you will have a lower subscription fee.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Best regards,
PDF Simpli
I don't like this product plus is very expense, please refund my money
Hello,
Thank you for reaching out and expressing your concern regarding our fees. We appreciate your feedback, and we understand that cost considerations are essential for our users. We continuously evaluate our pricing structure to ensure it remains fair and competitive. While we may not be able to make immediate changes, we would like to gather more information about your specific needs and usage patterns. Understanding your requirements better will help us explore potential solutions. Please reach out to us by phone at 1-844-898-1076 or by email at support@worksimpli.io. We can discuss your options.
Best regards,
PDFSimpli
I did a trial and was not for me so deleted and money still taken not happy
Hello,
We’re sorry to hear about your experience. However, we want to clarify that PDFSimpli does not have an app, so it’s possible there may be some confusion with another company.
If you signed up for our service and were charged after the trial, it means the subscription was not canceled before the renewal date. We always send a confirmation email upon sign-up, which includes details on how to manage your subscription.
We’d be happy to review your account and assist you further. Please contact our support team at support@pdfsimpli.com or call us at 1-844-898-1076, and we’ll do our best to resolve this for you.
Best regards,
PDF Simpli
I was charged from two bank accounts both for the initial access and subscription I did not want. When I emailed to get this resolved no one got back to me…I extremely disappointed.
Hello,
Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.
Best regards,
PDF Simpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. While we do offer limited free features, full access to editing and downloading documents requires a subscription, which is clearly detailed during the plan selection and payment process. We also provide this information in our Terms & Conditions and payment confirmation email.
We understand that ease of use and features are important, and we truly value your input as we continue to improve our platform. If there’s anything specific we can do to assist you or address any remaining concerns, please don’t hesitate to reach out to us.
You can contact us at support@worksimpli. Io or call us at 1-844-898-1076. We’re here to help.
Best regards,
PDFSimpli