National Pens

I ordered the 8.3 x 5.8 Serena RPET Notebook & Pen SET as Christmas gifts for my team - the size of the customized print was magnified in the sample sent for proof the actual is hardly illegible (the print on the invoice was bigger than the print on the product) and the first notebook i pulled from the box was previously used, it had pages ripped out and writing throughout on random pages. If I would've known this company already had such a poor rating I would've never ordered from them! Save your money- this was a complete waste of time and money!

They send you this amazing offer in the mail for cheap pens. I sent in a check and a week later they call and want another $25 for shipping. I told them to cancel the order and they sent them anyway. Now I'm stuck to pay the shipping for something I cancelled. RUN AWAY!

Placed order on October 18,2023. Approved proof on November 1,2023. I was told 10-15 days. I called on the 29th of November, I was told 5 days. Called again on December 11,2023. I was told item is out of stock. They never called me to let me know or give me the opportunity to replace the item with something else. I cancelled order. Will NOT do business with them again.

I ordered black ink pens and they shipped me blue ink pens. I ordered again & they sent me blue ink, Again. Will not take responsibility for them being out of the black ink. That's what the customer service person told me that they were out of the black ink. It did not say that on their website and they should have let someone know. Or I would not have ordered 200 pens.

I've ordered multiple times which says something about my judgement but once I got crushed pens (leaking ink) another time I only got 1/2 of the shipment and today I got the pens I ordered as well as #200 very nice looking pens (billed to me) intended for a customer in another state. Terrible Customer Service, last time I will use them

I've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.

The company claimed an order was placed online but was unable to provide any tangible proof. They sent an "order confirmation" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.

This experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness.

Customers service will raise their voice and ramble but will NEVER give a refund. The product takes many weeks to deliver as if it comes from another country. Thin and distorted product. Some parts of the product was not the specified dimensions. Customer service stated product may be small or wrong size due to seam allowance. (?). DO NOT ORDER if you are wanting quality/service/or reliability.

Although I like their products, National Pen has predatory billing practices in my opinion. You use a credit card when you place your order, however, your bill is not made available to you until it has become past due which they then charge additional fees, so you assume they charged the card and won't find out til later that it is past due, they always look to tack fees so the billing practices are shady at best. I like the products but will no longer do business with a company that operates this way.

Tried to get a pen with a logo and words printed on it. Big mistake. Took 3-4 weeks of emails and phone calls that didn't get resolved, when I finally got confirmation that they'd be able to do the pens with both logo and text, found out weeks later that the shipment was delayed (via an update/reminder email, no original notification). By the time they arrived, there was no logo, but I was still charged a logo fee.

Terrible customer service and no communication between the different departments. It was a nightmare and one of the worst companies I've custom ordered from. I wish I'd just cancelled the order. Incredibly disappointed.

Ordered pens in March, got them in July, after somebody from Puerto Rico called me, asking what is our address, because they mailed package elsewhere. Never got an invoice, and now I received a letter to pay late charges. Pen for $0.59 will cost me $2 each