• PeopleFinders

PeopleFinders

Write a Review

Overview

PeopleFinders has a rating of 1.1 stars from 196 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleFinders most frequently mention credit card, customer service, and phone number problems. PeopleFinders ranks 154th among People Search sites.

  • Service
    35
  • Value
    35
  • Shipping
    15
  • Returns
    21
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
2
See all photos
How would you rate PeopleFinders?
Top Positive Review

“I've found a wealth of information on this site”

Nate M.
6/9/11

I've found a wealth of information on this site. Just read the product descriptions before you order - they have options to buy a single report for $1.95, or start a monthly membership and get the report for $. 95. It's all clearly marked, just make sure you read everything first. You can do people searches, get background checks and similar reports.

Top Critical Review

“Unauthorized debt in my bank account”

Fatima K.
10/24/24

I used PeopleFinders just once, I mean, an one time purchase $1.45 to obtain a phone number. A couple days later, they took $24.95 from my account, I believe for a service subscription which I have never requested. I replaced my bank card immediately and now I am waiting for my bank dispute process. So frustrating.

Reviews (196)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (42) phone number (20) background check (11) people finders (19)
Thumbnail of user fatimak20
Maryland
2 reviews
25 helpful votes
  • Send Message
October 24th, 2024

I used PeopleFinders just once, I mean, an one time purchase $1.45 to obtain a phone number. A couple days later, they took $24.95 from my account, I believe for a service subscription which I have never requested. I replaced my bank card immediately and now I am waiting for my bank dispute process. So frustrating.

Products used:
It was not a product online purchase, but a service.

Service
Value
Thumbnail of user detebari
New York
1 review
1 helpful vote
  • Send Message
August 25th, 2024
Verified purchase

Although I paid for the useless information they provided, but they went ahead and charged me for monthly service that I did not ask for and refused to refund the subscription fee. It's s scam to part you with your money.

Products used:
People search

Service
Value
Returns
Quality
Thumbnail of user joew1319
Colorado
2 reviews
3 helpful votes
  • Send Message
July 18th, 2024

I had tried Peoplefinders.com last year and I quit trying because information they provided was outdated or wrong. I Google searched for someone's email address and Peoplefinders.com offer popped up offering 3-day Free trial on July 2. I tried and again information was worthless and on July 3, bank notified me of charge for $29.95. I went on their site, having planned to cancel on 3rd day and saw they charged my card on 2nd day before I could cancel. Contacted their customer disservice and received long list of reasons customers cannot get refund. Essentially, "the sun rose today, so Peoplefinders.com will not issue refund". Tried several times to contact founder and chairman Robert Miller, but no reply where he is insulated from customers by their customer disservice group and will be able to swear in court, he did not know how they effectively steal customer's money as evidenced by the MANY Better Business Bureau reports and on other review sites.

Thumbnail of user ln0001a
California
1 review
1 helpful vote
  • Send Message
January 8th, 2024

Ripoff. PeopleFinders runs a cleverly deceptive website. They automatically charged me a monthly fee of $24.95. I've tried to call and email them for an explanation. To date, I have not received a response. Don't get ripped off.

Tip for consumers:
They never returned calls or answered emails.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kelleyr19
Alabama
2 reviews
8 helpful votes
  • Send Message
November 19th, 2022

Signed up for the 3 day trial, two days later (a Saturday) tried to login to cancel. "You're account has been disabled. Please contact customer care." Customer "care" doesn't answer. I'll have to call my bank on Monday to stop pay, which will undoubtedly be too late to stop their charge. All these bad reviews... why haven't they been shut down?

Tip for consumers:
Stay away

Service
Value
Quality
Thumbnail of user dagmarandkeithc
Louisiana
3 reviews
2 helpful votes
  • Send Message
March 11th, 2024

They have a person listed at my address that has never lived here. They refuse to fix it. Don't waste your money

Service
Value
Returns
Quality
Thumbnail of user huaic1
New York
1 review
1 helpful vote
  • Send Message
May 9th, 2023

I initially signed up for an all time access for a small amount because they said it's a largest discount forever. Less than a month later, I saw a 69.95 on my credit card. It says I will be billed 0.00 per month as I underlined. I am going to call them and hope they settle this down. Otherwise, I will report fraud to the FTC for sure.

Thumbnail of user johns983
Spain
2 reviews
12 helpful votes
  • Send Message
September 4th, 2023

They will keep charging your credit card even though it is just for one search. I have been in the dispute with this company Ever since I noticed a fraudulent charge on my credit card and trying to get it reversed

Service
Value
Quality
Thumbnail of user hobies
Ohio
1 review
9 helpful votes
  • Send Message
April 5th, 2014

Whatever "agreement" I unknowingly became saddled with was at least inconspicuous and at most purposely hidden. Watch your bills carefully! Too bad times are so tough these people can't find an honest way to pay their bills. Blame it on Bush.

Thumbnail of user sheldont8
Tennessee
1 review
3 helpful votes
  • Send Message
October 18th, 2019

I am normally very careful about paying for any online service but this company really gives you nothing worthwhile for your money. Simple things that should have been easy, they apparently just skip anything that isn't publicly available. I could've done as well. Very misleading, cant imagine how someone could get enough info to be safe if one was pre screening a date, really this is a pathetic excuse of a business.

Thumbnail of user lindad73
Tennessee
1 review
10 helpful votes
  • Send Message
July 28th, 2015

Please do not waste your time or money by using this site. It is rated only a "1" by almost all reviews by legitimate raters. I paid $29.95 and received NOTHING except my own husband's address. Take that little disclaimer they put in fine print to heart; the one that mentions something to the effect, "if the information is available." No birth, divorce, marriage or other records were pulled up. Shady people!

Thumbnail of user bobg270
California
2 reviews
7 helpful votes
  • Send Message
December 13th, 2018

For what they charge and claim to provide it's the most inaccurate bogus report I've ever seen. I ran this on my son (47 yo) and they couldn't even get his name correct. Most of the rest of his info was also incorrect. Shows him married in one section but then shows him as never being married. I'm guessing trained monkeys could do a better job.

Ps if you go to cancel after you've joined and paid they don't tell you there's a cancellation fee on top of everything else...

Tip for consumers:
Just don't

Products used:
complete advanced background check

Service
Value
Returns
Quality
Thumbnail of user ginac150
Washington
1 review
4 helpful votes
  • Send Message
April 22nd, 2019

They provided me with addresses and nothing else.
Adding large Button "Continue to Report" next to trial offers
"no thanks Continue to Report" link very small.

They should show a synopsis of what they found before you have to pay.
Such as 2 Divorce Decree (county), 1 criminal record (city), 8 address... etc
This would help decide if it worth to pay for.
From what i see all these organization online saying they will give you a loaded report are scam, if they can't give you an idea of what they are selling you. Don't go there.

Thumbnail of user tgs
Georgia
1 review
8 helpful votes
  • Send Message
August 6th, 2013

Look at the faded type on your order acknowledgement! You think you are getting a one-time search for $0.95 but if you don't cancel right away, you're stuck with a $24.95 charge each month! Too bad they have to resort to this because it is a handy way to find old friends.

Thumbnail of user lloydz1
New Jersey
1 review
13 helpful votes
  • Send Message
May 4th, 2015

Don't fall for one-time-use: $. 99.
Hidden on the email is a $24.99/month charge if you don't cancel in 3 days... rude on the phone, they obviously make their money by tricking people who don't have time to read the fine (gray) print. DO NOT USE!

Thumbnail of user margaretb95
Illinois
3 reviews
5 helpful votes
  • Send Message
December 9th, 2016

Absolutely fraudulent. Do not waste your time or money. I needed a background/property record check for a legal proceeding, so I paid $19.95 for a one month membership. When I received the report, it was basically blank except for the person's current address, and some relatives. It didn't even include things that I know are on public record in my/the person's home county. When I contacted Customer Service, I was flatly told there will be no refund. I am in the process of disputing this with my bank. FRAUD. FRAUD. FRAUD.

Thumbnail of user lorac3
California
1 review
5 helpful votes
  • Send Message
November 12th, 2013

I've been using this service for over 5 years, and it's helped me a great deal. My two biggest complaints, are that it isn't very compatible with Google Chrome (and I hate Internet Explorer) and because there is so much information of people and addresses, but not in chronological order, you sometimes wade thru a lot of old information to get to the new. I even find cellphone information which is a plus these days. In my opinion, for what I use it for, it is usually worth the $24.95 I pay.

Thumbnail of user dorothyp30
Mississippi
1 review
2 helpful votes
  • Send Message
February 28th, 2018

Checking out my informational today. I noticed the information said I had been evicted from a address that is my home which I make monthly payments on. But it has another town and zip. *******997 customer service representative said it cannot be corrected.
They have another man that has filed bankruptcy 19 times and he is 66 years old. Gee did he start filing at birth? The list goes on.
The customer service representative insisted the information is entered as received. Is in not possible the human error could be their end.
On the upside somethings are correct. Like the spelling of my name.

Thumbnail of user dennist35
Pennsylvania
2 reviews
13 helpful votes
  • Send Message
June 18th, 2016

I ordered one find to get a current address and phone number for one person and this resulted in 4 separate charges on my credit card. The ordering process and charges are confusing. I have send several emails questioning things. They do get back quickly though.

Thumbnail of user natem2
California
3 reviews
7 helpful votes
  • Send Message
June 9th, 2011

I've found a wealth of information on this site. Just read the product descriptions before you order - they have options to buy a single report for $1.95, or start a monthly membership and get the report for $. 95. It's all clearly marked, just make sure you read everything first. You can do people searches, get background checks and similar reports.

Thumbnail of user kellyb441
California
1 review
3 helpful votes
  • Send Message
February 25th, 2019

My purchase of a report on my husband, who I have been married to for 36 years. I wanted the newest information. It had 100% accurate information, but nothing newer than 8 years ago. It gave phone numbers and addresses of family members that was accurate as well.

Thumbnail of user richl13
Illinois
25 reviews
43 helpful votes
  • Send Message
July 13th, 2013

They use public recors and other data mining software to provide a teaser page or two. Caution should be used when agreeing to a one time or "free" trial period membership. Read the terms and agreements before any submission!

Thumbnail of user abaracadabara123
Georgia
2 reviews
0 helpful votes
  • Send Message
May 28th, 2023

I joined peoplefinder after selecting one of many "special" offers. I got some info on the party I was interested in, but the next day the PW I set up would not work. I called, but they were closed for the day (It was still lunch time on the Pacific coast) and I should email and get a reply in "1 to 2 days." They again offered me a chance to "join" for more than I agreed to pay for 3 months the day before. Also, they charged me a 'down load fee" for every type of report I asked for, thus increasing your cost by as little as.95 cents to 3.99 for the transactions I thought would be part of the 90 plan. In short, they suck. It seems like everybody wants to skin you and get into your info and milk it for all its worth.

Tip for consumers:
That they may be offering as many as 3 prices for the same packages including one that is astronomical. Be very careful before you accept and be prepared for lots of little incidental charges for the data to be 'downloaded'; not to you computer, but to their system. You can't even print their stuff.

Products used:
General Info on a specific relative.

Service
Thumbnail of user charlesh1461
Florida
1 review
1 helpful vote
  • Send Message
February 5th, 2021

I had someone trying to scam me so I used the service to look up to see who it was stammer had their number spoofed and it could not be located so I simply called the customer and the gentleman was glad to help me they cancelled my account and did not charge me for the one lookup I don't know what can be done about finding the sorry scammers number when they hide it like that. I give their customer service an A + though. It did not take but a minute to get to talk to a live person and he had me taken care of in less than 3 minutes. To me that is hard to beat. It was 50 times easier than leaving this review and that is a fact!

Thumbnail of user zeshal
Philippines
1 review
9 helpful votes
  • Send Message
November 23rd, 2015

I can't access to my account entry jst yesterday Nov. 22/15 for a 3 days trial in searching my relatives' address and email add.?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

PeopleFinders.com is the Web’s premier provider of public records. We’re dedicated to helping you find anyone, anywhere. Millions of people turn to when they want to find family, friends, classmates, old flames, military buddies or anyone else.

Our website provides an array of products including people searches, background checks, criminal records, reverse phone lookups, social profile searches and public records reports. And we just added an exciting new service called PeopleFinders Rewards that provides discounts on premium PeopleFinders products, cash back offers from more than 700 online retailers, deep discounts to local attractions and many other great benefits.

PeopleFinders owns more than 40 years worth of data, which allows us to provide both historical and current records. We are also a BBB accredited business, TRUSTe certified and VeriSign trusted.

At PeopleFinders, we understand that few things compare to the joy of reconnecting with people from your past. We’re ready to help you find anyone using a name, phone number, address, email or most any other information. Turn to us for all your people search and public records needs.

Company Representative

Thumbnail of user jaredb235
Jared B.
Typically does not respond to reviews

How do I know I can trust these reviews about PeopleFinders?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.1
196 reviews
Have a question about PeopleFinders?