• PeopleFinders

PeopleFinders

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Overview

PeopleFinders has a rating of 1.1 stars from 196 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleFinders most frequently mention credit card, customer service, and phone number problems. PeopleFinders ranks 153rd among People Search sites.

  • Service
    35
  • Value
    35
  • Shipping
    15
  • Returns
    21
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
2
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How would you rate PeopleFinders?
Top Positive Review

“I've found a wealth of information on this site”

Nate M.
6/9/11

I've found a wealth of information on this site. Just read the product descriptions before you order - they have options to buy a single report for $1.95, or start a monthly membership and get the report for $. 95. It's all clearly marked, just make sure you read everything first. You can do people searches, get background checks and similar reports.

Top Critical Review

“Unauthorized debt in my bank account”

Fatima K.
10/24/24

I used PeopleFinders just once, I mean, an one time purchase $1.45 to obtain a phone number. A couple days later, they took $24.95 from my account, I believe for a service subscription which I have never requested. I replaced my bank card immediately and now I am waiting for my bank dispute process. So frustrating.

Reviews (196)

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Reviews that mention popular keywords

credit card (42) phone number (20) background check (11) people finders (19)
Thumbnail of user jacquelilneh
Colorado
1 review
3 helpful votes
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February 9th, 2017

I joined on trial basis today to find marriage/divorce dates I needed to fill out a retirement form. Really important to get it today. All over their site they claim they provide marriage/divorce info. They do not. I called and complained and was blown off by a girl telling me I should have read the 'fine print' under terms/conditions and that nobody can provide such information through a search business. Another lie.

Thumbnail of user joh6894
Massachusetts
1 review
11 helpful votes
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May 27th, 2015

Website provides inaccurate and inadequate information as well as charge credit cards unknowingly. Customer service is rude and not helpful at all starting from email to Supervisor Sarah at direct number *******121. SCAM

Thumbnail of user lucyw26
Alabama
1 review
5 helpful votes
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March 5th, 2016

Why hasn't someone closed this site? They are making money by ripping folks off! This should be against the law. I guess lesson learned. They are liars, you can find more of the information with google than with peoplefinders, wow, I took a chance and got fooled, shame, shame on you! And shame on better business bureau for not protecting us from frauds like this!

Thumbnail of user detab
Texas
2 reviews
5 helpful votes
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July 23rd, 2022

I signed up for a 1 time search then they charge me $9.95 AND $14.95. I follow process to cancel continual service but the next month they are charging me $29.95. I tried cancelling several times with no luck. Don't use this company. They don't listen.

Service
Value
Thumbnail of user corinnas
Illinois
1 review
7 helpful votes
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September 20th, 2012

They tell you that it is UNLIMITED service. I run a real estate business and need address verification on multiple leads. In two weeks time they flagged my account four times and I had to wait 24-48 hours before I could use it again. Unlimited is not unlimited in their eyes. When I called to complain to a supervisor she offered to cancel me instead of fixing the problem. Horrible customer service!

Thumbnail of user brucej96
New York
1 review
3 helpful votes
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June 22nd, 2019

This company is a scam. I ordered a $0.95 phone number lookup. As I went through the registration I declined all other services. They then billed my $2.95 and when I tried to cancel within 24 hours they charged me an additional $2.95 termination fee. Their customer service kept telling me I agreed to this and I am sure I did not. I am a senior executive and Chief Information officer. I know exactly what I agreed to. It is crazy they would argue over $6. It shows they have very shady business practices.

Thumbnail of user alin41
Virginia
1 review
8 helpful votes
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August 25th, 2013

After you use the site. Be careful because they charged my credit card $24.99 for 6 months which I had no idea of. It appear as "PF rewards" on your charge at the beginning of each month. On top of it I could not find any information that I needed to find.

Thumbnail of user natem2
California
3 reviews
7 helpful votes
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June 9th, 2011

I've found a wealth of information on this site. Just read the product descriptions before you order - they have options to buy a single report for $1.95, or start a monthly membership and get the report for $. 95. It's all clearly marked, just make sure you read everything first. You can do people searches, get background checks and similar reports.

Thumbnail of user bingx
Utah
1 review
15 helpful votes
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October 14th, 2014

Just now spent 9.95$ to buy a report for one person I tried to find. Except the normal information I can get for free anywhere, nothing else. Keep away from this company. Warn other person don't waste money and get cheated.

Thumbnail of user jacquelinen84
Florida
1 review
5 helpful votes
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May 27th, 2020

I tried their services more than once did not get the information I was looking for as I was promised and they took money off of my card without my permission after the membership is cancelled when I called to tell you about this staff was very rude and only gave me a partial refund. They only got a one because I had to give something

Thumbnail of user ninap17
California
1 review
7 helpful votes
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May 25th, 2016

I ran a search on myself to get accurate dates on personal legal matters. The advertising claimed I would get marriage, divorce, legal history. The report was totally bogus. It did not even have my correct email address! I called, complained and asked for a refund. The girl their employee was rude, said no refund, refused to give me her name or her supervisors name and hung up on me! DONT USE THEM!

Thumbnail of user muffyf
Utah
2 reviews
5 helpful votes
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October 19th, 2019

People Finders tells me the individual I researched had "no marriages, no divorces, no social media, no arrest records," ETC. But this man was married and divorced three times; I was there. I am friends with him on Facebook. And already found his mug shot from a previous arrest, on another site. People Finders can get you his address, though! What a scam.

Thumbnail of user tamis6
California
2 reviews
17 helpful votes
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November 26th, 2014

I am so upset with this company! I called them because I was getting billed every 8 days, I never look at my statement so had no clue! When I called to cancel about 2 or 3 months ago, I thought it was all cleared up, just looked at my statement again and the same thing, taking $24.95 out of my checking every 8 days! I don't know how to stop them, I've cancelled my account "AGAIN!" This is FRAUD! Please, if you are even considering this site "DONT DO IT!" I feel like I have tried everything to cancel short of calling consumer affairs! 7 on your side! Bank fraud! HELP!

Tip for consumers:
DO NOT USE THIS SITE!

Thumbnail of user joef124
Georgia
1 review
3 helpful votes
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February 22nd, 2018

Be sure to read the fine print. I did a one tome. 95 cents search and did not cancel within 3 days and they debited my account $24.95. If I could rate less than one star, it would be minus 25. They are, in my opinion, nothing but a scam to get your money.

Thumbnail of user juleek1
Florida
1 review
1 helpful vote
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July 24th, 2017

I just bought a one time background check on my x husband of 20 years. I made sure I was buying it for the right person and once I received it there was so much inaccurate information on it that I knew was inaccurate since I was married to him for so long. Even arrest records in states he has never been to. Thankfully I put it on my Amex since they are great at fighting disputes for you esp when you are a loyal customer but the representative at People Finder said with a smile in her tone that it does state in the terms and conditions you may not get accurate information. I don't mind paying for what I think I am buying. I did not receive what I should of. Their info is not up to date or accurate. Dont' waste your money with them.

Thumbnail of user lorif390
Texas
1 review
12 helpful votes
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April 14th, 2020

I was trying to get background check on my biological father. I know he killed someone and went to prison. I also know for a fact he has other arrests. I just want to know specific dates. However, none were listed on the Report I just paid $29.95 for. What a waste of money. Don't be like me. Don't waste any money on this site!

Thumbnail of user bretts47
Missouri
1 review
1 helpful vote
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July 5th, 2017

I don't understand the low reviews. The interface isn't pretty, but it does a pretty good job. Seems better than intelius and spokeo in my usage, but pipl seems to have a larger database. I may subscribe again. The thing with people finders is that you have to cancel your account and then they offer about ~40% off per month to stay. It is definitely not a scam. I used it to find quite a few people.

Thumbnail of user debrab1617
Ohio
1 review
1 helpful vote
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June 28th, 2022

This is bs I am being harassed online because of this place listing my real number. Anyone else having this issue or stalking issues please contact me as I am trying to get a class action against this company.

Products used:
Trying to get info removed

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnh147
North Carolina
1 review
3 helpful votes
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June 25th, 2018

I was billed $9.95 for a premium account that I did not authorize. Tried to call them and could not resolve. I have now disputed with my bank. And, I did not get anything on the report because they don't even report specific divorces/marriage info in my state! Ditch these guys quick.

Thumbnail of user helenh17
Tennessee
2 reviews
13 helpful votes
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February 21st, 2014

If I could give this site no stars, I would. I experienced just what other have said. It is a scam that they carefully defend and blame you for not reading the small print. My fault that I didn't discover this scam for eight months. I found it when I was carefully examining my credit card statements to prepare my tax return. I thought I was using the site just once to locate an old friend. Instead, I found that I had "joined" at a monthly rate of $24.95. I think that they would win in court through their clever tactics but they rate an F minus for morality and ethics. Beware of this site!

Thumbnail of user gracea185
Massachusetts
1 review
3 helpful votes
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December 28th, 2020
Verified purchase

I was trying to find out whether a distant cousin had passed away. I had nobody to contact to inquire, so I tried People Finders. I knew his age and his address, and that he owned his home. No phone though, and no one to contact. What I got back was that 7 different people owned his house (at the same time). As to relatives, they listed almost 200 people, none of which I recognized. The only piece of new information was that he had 1 traffic stop for a broken tail light. No mention of a death, though I now know for certain that he did die this month.

Products used:
people report

Service
Value
Quality
Thumbnail of user jenniferh2271
Oregon
1 review
2 helpful votes
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April 2nd, 2021

Looking up relatives fiance who had questionable past. Outdated details came up. Paid for more details and got zero. Paid extra for it to be emailed to me & got one page not including report. No response from customer service. Looked up myself and my brother. Wrong details there as well.

Tip for consumers:
Waste of time and money. Out dated. No response on phone or in email. Did not get what it said I would get, only the most basic details

Products used:
People Finders Premium

Service
Value
Shipping
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Thumbnail of user mrb24
California
1 review
5 helpful votes
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June 12th, 2016

PeopleFinders.com claims they only sell public information.
I did background check on the owner and ceo.
Robert Scott Miller married 13+ times and divorced 9 times.
He also has criminal record. This is public info (they spend millions $) to buy raw data like this and sell them as public record.

Tip for consumers:
AVOID peoplefinders.com at all cost. They will deceive you.

Service
Value
Shipping
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Thumbnail of user nancyh56
North Dakota
1 review
11 helpful votes
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June 15th, 2015

This is simply a rip-off. My credit card company went after them and was able to secure a three-month refund... on a completely unwanted, unused and unauthorized account. And the 99 cent trial special was worthless, too. Don't fall for this scam! And whitepages.com should be ashamed of pimping for them.

Thumbnail of user katharinej1
Washington
1 review
1 helpful vote
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September 27th, 2018

Completely unacceptable horrible scamming company do not waste your time customer service is a joke they do not supply you anything besides the name and phone number. I absolutely cannot believe that this business exist with how they speak to their customers avoid at all costs!

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From the business

PeopleFinders.com is the Web’s premier provider of public records. We’re dedicated to helping you find anyone, anywhere. Millions of people turn to when they want to find family, friends, classmates, old flames, military buddies or anyone else.

Our website provides an array of products including people searches, background checks, criminal records, reverse phone lookups, social profile searches and public records reports. And we just added an exciting new service called PeopleFinders Rewards that provides discounts on premium PeopleFinders products, cash back offers from more than 700 online retailers, deep discounts to local attractions and many other great benefits.

PeopleFinders owns more than 40 years worth of data, which allows us to provide both historical and current records. We are also a BBB accredited business, TRUSTe certified and VeriSign trusted.

At PeopleFinders, we understand that few things compare to the joy of reconnecting with people from your past. We’re ready to help you find anyone using a name, phone number, address, email or most any other information. Turn to us for all your people search and public records needs.

Company Representative

Thumbnail of user jaredb235
Jared B.
Typically does not respond to reviews

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