• PeopleFinders

PeopleFinders

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Overview

PeopleFinders has a rating of 1.1 stars from 196 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleFinders most frequently mention credit card, customer service, and phone number problems. PeopleFinders ranks 152nd among People Search sites.

  • Service
    35
  • Value
    35
  • Shipping
    15
  • Returns
    21
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
2
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How would you rate PeopleFinders?
Top Positive Review

“I've been using this service for over 5 years, and...”

Lora C.
11/12/13

I've been using this service for over 5 years, and it's helped me a great deal. My two biggest complaints, are that it isn't very compatible with Google Chrome (and I hate Internet Explorer) and because there is so much information of people and addresses, but not in chronological order, you sometimes wade thru a lot of old information to get to the new. I even find cellphone information which is a plus these days. In my opinion, for what I use it for, it is usually worth the $24.95 I pay.

Top Critical Review

“Unauthorized debt in my bank account”

Fatima K.
10/24/24

I used PeopleFinders just once, I mean, an one time purchase $1.45 to obtain a phone number. A couple days later, they took $24.95 from my account, I believe for a service subscription which I have never requested. I replaced my bank card immediately and now I am waiting for my bank dispute process. So frustrating.

Reviews (196)

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Reviews that mention popular keywords

credit card (42) phone number (20) background check (11) people finders (19)
Thumbnail of user carla575
Illinois
5 reviews
44 helpful votes
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September 4th, 2017

This company like other companies selling private information needs to be shut down. They are illegal and cost the American elderly millions in scams being done from information found on their sites. Google search selling private information without consent. Please file a complaint with the Stas Attorneys offices for these companies H. Q.'s it; s the only way we can shut them down.

Thumbnail of user barts32
Utah
1 review
10 helpful votes
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December 23rd, 2015

Utah's basic street addresses all have North, South, East, or West. PeopleFinders does not display any of them. None. Other search companies display them. When I called PeopleFinders there was NO interest in looking into what I explained. I was told several times during the call that they display what they are given. I told the individual that the product was not of use to me then and that I would like a refund. I got the response of "no, per the terms of..." which I understood. But, I will say that I have found that the service is not interested in customer feedback. I do NOT recommend them at all as there are better options available.

Thumbnail of user davidm682
California
1 review
2 helpful votes
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July 14th, 2017

Signed up for service today. Completed several searches. Results seemed incorrect, so searched phone numbers of people I knew. They too came back incorrect... all of which had been owned by a friend/family member for 5+ years. When I attempted to cancel membership, was charged a $2 95 cancellatarion fee. Spoke to customer service rep, she refused to reverse fee. Even though the information I obtained through the service was incorrect. Totally bogus! Buyer beware! O

Thumbnail of user kathyc333
California
1 review
4 helpful votes
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November 16th, 2018

Unethical company - I plan to file a legal complaint - charging my card 29.95 and 24.95 per month for 6 months without me authorizing - I don't even know what this company does. I might have to get a new charge card number - this is stealing.

Thumbnail of user as2767
New York
2 reviews
12 helpful votes
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October 13th, 2015

Simply said, these people are crooks. Their charges mysteriously appear month after month. The phone number they provide leads you to some nutty recording that attempts to sell yet more nonsense. If you are lucky enough to reach them their promises to cancel the charge go unfulfilled.

Thumbnail of user richl13
Illinois
25 reviews
43 helpful votes
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July 13th, 2013

They use public recors and other data mining software to provide a teaser page or two. Caution should be used when agreeing to a one time or "free" trial period membership. Read the terms and agreements before any submission!

Thumbnail of user terryj46
California
1 review
13 helpful votes
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January 13th, 2016

These guys are big cheaters. Even when you decline their offer of a membership, they still stick it to you. When you call to dispute they make it sound like you have Alzheimer's and don't remember what you did.

The report I got was wrong on top of that. Block their site.

Thumbnail of user patnmarys
New Mexico
1 review
11 helpful votes
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October 1st, 2015

Peoplefinders.com offered "current mailing address" for persons. I needed current mailing addresses for about fifty people to whom I was sending thank you's after my mother's funeral. I had names written in a guest book, but no addresses. So I searched on Peoplefinders.com, giving the first and last name, city, and state of the person. I got FIVE addresses for the first person on my list. I contacted customer service to inquire how I could tell which address would be the current one. The woman on the phone was very rude and unhelpful, even after I explained everything I've written here. She told me that Peoplefinders was not a private investigator and that I had to already know the information I was seeking in order to get it! What a ripoff! And it cost me $2.95 to cancel my trial membership, after only 30 minutes of unacceptable service.
Please don't give this company your business.

Thumbnail of user carolc160
Idaho
1 review
2 helpful votes
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January 12th, 2018

First they charge for a trial which is okay but then they charge you to cancel! Of course, no mention of that at the beginning. This company is a scam! My dad had a listed phone number and he died in 2001. I did supposedly find the people I was searching for but only to find that the phone numbers were completely bogus. My husband died last year and he was listed as alive and his phone number was one we had about 20years ago before getting cells. Dont waste your money! Im hoping they acknowledge my cancellation and dont charge my credit card for more services.

Thumbnail of user thomasm4192
Pennsylvania
1 review
7 helpful votes
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March 13th, 2023
Verified purchase

I payed 95 cents to look up one person. Canceled within 3 days. Still charged 24.95 on 3rd day. Called their 800 number and they said I had multiple accounts and only canceled one of them.
How and when did I sign up for all this when I did one name search, put in credit card number and clicked search?! Apparently the scam is that you actually signed up for several accounts when you click on the search. And you better cancel all the accounts, you didn't know you opened, or you will be charged the monthly fee.
How can human beings, walk on this earth, and be so rotten?! Were they mistreated when they were younger? They better hope there isn't a place where dishonest people go after they pass. And what is wrong with the people who work for these low life's? What is their problem. Doesn't the girl at the other end of the phone get sick of lying all day, to irate customers? God bless the honest people!

Tip for consumers:
Don't use site, to give out credit card number

Products used:
Looked up a phone and address of one person

Service
Value
Quality
Thumbnail of user brockp3
California
1 review
9 helpful votes
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July 17th, 2015

Once you've submitted your credit card number then they tell you there are no results for this person. How do I even know they did a search? The person I searched had a police record that they couldn't find which makes me very skeptical that they search anything. When I brought this to their attention and asked for a refund they would not give one. Looks and smells like a scam.

Thumbnail of user dougs51
California
1 review
11 helpful votes
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January 8th, 2016

I would give them no STAR. The trick you into their $24.95 membership. I tried not to get caught by not signing up but they still gave me the membership if I didn't cancel. Read the email they send you. It says if you don't cancel within three days, you will be charge the full membership. I didn't think I signed up for the trial but that is automatic. It's a scam.

Thumbnail of user janetg32
Kentucky
2 reviews
10 helpful votes
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April 11th, 2016

Once the credit card cleared for the. 95$, then I end up at another site needing to pay once again, so I back out and get the number to call and this hateful person wants my info once again. She then ask me why I am checking the person out and do they know it. Then tells me she can not cancel nor refund my money ( its only been 15 min.@ this point) and ask why I used another name credit card. I respond by telling her I used my husbands business cc # because its a business lookup. Tells me I can't do that. Shut this site down! I was smart enough to use a card with a small limit on it. I will be canceling the card this afternoon as soon as my husband gets here to cancel this fraudulent offer charge.
I would never trust anything they put in the reports if you can not get from page to page without having to pay more money. BTW. I never got the report that the site told me was being generated.

Thumbnail of user michelleg1540
New York
1 review
3 helpful votes
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November 27th, 2021

They had a promotion going for one report for $. 45 I did the one report they've been charging me monthly 2499 and the manager * refuses to return my money. I asked her why she said "i just don't feel like it". I even asked her if I can quote her on that and she said yes scam artist

*Personal information redacted by admin

Service
Value
Thumbnail of user lenh23
New Hampshire
1 review
12 helpful votes
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November 30th, 2015

They charge you 24.95 with out your knowledge and then refuse to give you a refund, they give you nothing in return, you pay for absolutely nothing. They are thieves, don't use them. Hopefully this company will be forced to shut down. Minus one rating.

Thumbnail of user rosemaryg3
Illinois
1 review
9 helpful votes
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August 15th, 2015

Was looking for a friend who lived in Florida. It gave me an address for her in the community I live in. We are in a senior development and if she lived here I would have known. She does not live here, never did! She is still in Florida and I was finally able to contact someone who had her phone and new address Now I am being charged 24.95 per month, automatically taken out of my bank account monthly. I want my money back! Now to find someone to talk to about this. Whatever you do DO NOT USE THIS SITE

Thumbnail of user darrinc26
Ohio
1 review
12 helpful votes
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April 7th, 2021

I tested their service and it seemed to have ok data, but once I was locked into a 3 month contract by their manager * the hit rate dropped to less than 10%!
I'm stuck in a $1200 contract, lost my customer over it, and can't use their service. After multiple requests to help, * finally got back to me and said I'm stuck in the contract and he won't let me out! A reputable company would have discontinued the contract. I'm reporting them to the attorney general for fraud.

*Personal information redacted by admin

Thumbnail of user terrylt
Pennsylvania
1 review
2 helpful votes
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March 29th, 2019

I was trying to find my fiance's divorce records. They I paid for the one time report. They kept trying to sell me things and I didn't want and when I got the report everything was old and outdated. It showed his ex wife as living in Louisiana and she has been dead for over a decade. Don't bother with this. I specifically needed divorce information and that was specifically left out. It was a total waste of money.

Thumbnail of user sophien61
California
1 review
4 helpful votes
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October 14th, 2023

If you use PeopleFinders.com, beware of their monthly fraudulent/unauthorized billings of &29.95 to your credit or debit card you use to make purchase the purchase. Once they have your card on file, they WILL place a charge each month whether you sign up for membership or not. When you ask for refund, they will issue an immediate refund but only if the last month they charged you for. If I can give them a 0 star, I would. I'm sure I'm not the only one who has experienced this and would actually think this is grounds for a great class-action lawsuit against PeopleFinders.com!

Tip for consumers:
Just beware of their unauthorized Billings/charges to your credit or debit cards for memberships whether you sign up for or not. Check your accounts each month!!

Products used:
Online service/searches

Service
Value
Returns
Thumbnail of user debbiet27
Georgia
1 review
5 helpful votes
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September 12th, 2016

Ran background check on someone that I knew had a criminal background. Their report said no criminal records found. I called to get refund and they refused saying I accepted the terms. They offered a voucher for another check. I refused that because they have no information. So, I lost 29.95. This company is a complete scam!

Thumbnail of user royh569
Arizona
1 review
3 helpful votes
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June 3rd, 2023

First time I canceled after 2 months because backgrounds are not the best. I contacted them and asked to cancel again and they offered me a lifetime 69.95 one time fee. I agreed because what the heck, maybe they'll get better. 3 months later that one time fee made its way to my account again. I disputed it with my bank and peoplefinders canceled my account because I disputed the second charge. Do not fall prey to them, they'll rip you off

Service
Value
Shipping
Returns
Quality
Thumbnail of user sueh91
Texas
1 review
1 helpful vote
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May 22nd, 2017

Beware of using CFK People Finders. For one thing, their information is NOT accurate. For another thing, they automatically charge your account even after you have asked them to stop. They nickel and dime you with small charges, and if you don't look at your credit card statement, you would never know it. They are a SCAM.

Thumbnail of user unhappyc18
Illinois
1 review
14 helpful votes
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August 8th, 2014

Horrible. The information was correct. I knew about a felony for the person I was searching and I used this site to determine if there were other convictions. The one I was already aware of didn't even show up. Worthless.

Thumbnail of user monicas30
California
1 review
16 helpful votes
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January 6th, 2015

This is a rip-off. I opened an account and I was charged $19.95 after I've learned that if I close the account in less than three days I'll be charged only $2.95, cancellation fees. I closed the account in about one hour after I opened it and I was not reimbursed for $19.95 as it was specified on the website. A few days letter I was charged again $2.95 for cancellation fees. I've sent a few e-mails and I've called the Customer Service Team… Guess what? They won't reimburse me the money; they said that is the price for accessing a report! For less than $10.00 one can use another website for a month.

Thumbnail of user kellyh747
Colorado
2 reviews
2 helpful votes
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December 14th, 2020

This website states that "There are many reasons to conduct a people search. Many people need to obtain or verify a current address or phone number." and "Whatever your reason, PeopleFinders can help you find people, lookup phone numbers, and to learn more about an individual's background with criminal records, bankruptcies, foreclosures, court records, and more." Their data base is NOT current a demonstrated when I looked up a friend's new address she had been at for a month. I paid them approx $10.75 because I saw the words 'current address' and was taken in. Their 'customer service' refused a refund even though I pointed exactly the same thing out. Unfortunately the BBB didn't help me either? So AVOID these leeches like the plague!

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From the business

PeopleFinders.com is the Web’s premier provider of public records. We’re dedicated to helping you find anyone, anywhere. Millions of people turn to when they want to find family, friends, classmates, old flames, military buddies or anyone else.

Our website provides an array of products including people searches, background checks, criminal records, reverse phone lookups, social profile searches and public records reports. And we just added an exciting new service called PeopleFinders Rewards that provides discounts on premium PeopleFinders products, cash back offers from more than 700 online retailers, deep discounts to local attractions and many other great benefits.

PeopleFinders owns more than 40 years worth of data, which allows us to provide both historical and current records. We are also a BBB accredited business, TRUSTe certified and VeriSign trusted.

At PeopleFinders, we understand that few things compare to the joy of reconnecting with people from your past. We’re ready to help you find anyone using a name, phone number, address, email or most any other information. Turn to us for all your people search and public records needs.

Company Representative

Thumbnail of user jaredb235
Jared B.
Typically does not respond to reviews

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