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PeopleLooker has a rating of 1.6 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleLooker most frequently mention credit card, customer service, and false advertising problems. PeopleLooker ranks 45th among Background Check sites.
Didn't get all the info I wanted but I got enough to point me in the right direction and I found just about everything I was looking for.The customer service was phenomenal! I wrote an email to support 2 times and they got back super fast and offered alot of help towards my issues. They were very friendly and took the time to answer all my questions. I would definitely use them again in the future.
They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
Products used:
Nothing. It is a scam.
No reports. Only "Woops something went wrong". Called customer service. Hard to understand foreign speaking customer service representatives. They sent a link so I could spend more time to completely start over. Cancelled immediately.
Products used:
People finder
Hi John,
Thank you for reaching out.
Can you please elaborate on your concern so we can better assist you?
Please email us at support@PeopleLooker.com
Stay away from this site. They take money out of my account periodically even though, I have wrote multiple emails asking them to cancel my subscription, and have spoken on the phone to them, but eventually couple month's $38 is taken out of my account. Scammers
Hi there Michelle,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@PeopleLooker.com
You WILL pay no matter how quickly you cancel free trial. AND absolutely nothing in the found information will be up to date or even correct. I searched myself just to see and the only correct info it came up with was an address from 30 years ago and my parents (long passed) old land line.
UPDATE: They did refund my money and very quickly. For this I was impressed.
Tip for consumers:
Was not expecting a refund even without my requesting it so I am pleased with the customer service.
Products used:
Nothing
I used People Looker once and was asked to pay 1 USD. That was the only reason I provided my credit card credentials. & days later a was charged 21.51 USD for the subscription I never did! Pure scum! The service was useless as in the end of the day they provided the Report with the wrong name. I wrote to Customer Service but there is no answer for more then 24 hours. I need mu money back and I want to cancel my Peoplelook member ship immediately!
Hi there Andriy,
Thank you for reaching out.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now cancelled, details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at support@PeopleLooker.com
Be cautious if you use their services. You will pay 1$ as trial and 23 dollars after 7 days, which you have no idea about except for a small box on payment screen telling you about subscription.
I just lost 23 USD for no reason. Infact, I actually got no useful information using this site.
I miss Truecaller!
Hi there Anju,
Thank you for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
We sincerely apologize to hear that you ran into inaccurate information in your reports.
We can only work with the information provided to us within public data.
As you just experienced, sometimes the information they collect is not always 100% correct.
Our data is updated every 30 days.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Can you please email us at Support@peoplelooker.com so we can look further into your request.
I googled free reverse phone # and people looker came up, I wasted 25 mins of my life... I had to wait while the site looked up background checks and everything, all I wanted was a name. Of course they wanted to charge me... no thanks. Don't waste your time on this false advertising site!
Hi Michelle,
I was unable to locate the ad you are referring to as I replicated the google search in your review. We do not advertise our services are free. Please send us a screenshot of the ad that you are referring to so that we can investigate. If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
I hope that helps, but if you have additional questions, please don't hesitate to contact us at support@peoplelooker.com.
I got this background check subscription and it sucked! It is like a generic version of been verified which is a much better service. I went through hell trying to cancel and I finally did. I didn't think about it again until just now, when I saw my bank balance. They have been pulling money from me for months after I cancelled! They will be refunding my money or else they are going to be shut down! Unbelievable! It was bad enough that it felt like a scam when it couldn't even give me info on people that I have found on every search site! This is a complete fraud of a service and they have fraudulently been stealing my money! They messed with the wrong $#*!!
Hi Shelly,
Thank you for reaching out.
We would love to resolve this matter for you right away.
Please email us at Support@peoplelooker.com so we can investigate this.
Please everyone don't pay for this site they been charging me $21.50 each month. Even after I ask to cancel my account subscription I try over over aging to stop but they keep charging me I hope some can help me (nadine moreno 562@ gmail. Com) try( spyfly.)
Tip for consumers:
PEPOLE HEAR ARE SOME FREE WEBSITES
** FAST PEPOLE SEARCH <
***INTLLAUS
*SPYFLY
Products used:
Spyfly
fast pepole search
Intelligent
and all FREE
Hi Latoya,
I was not able to locate an account connected to the email provided. We are more than happy to assist you, we will reach out to you privately to resolve the matter.
Getting a hold of someone is impossible. You will be disappointed with their service as it is not accurate and not even worth $1.00 they charge for 5 days. Unbelievable that they charge $21.95 per month.
Hi Jillian,
We are happy to assist. Please contact support@peoplelooker.com with your member ID or email address so that we can process your request.
Respectfully,
PeopleLooker Customer Care
I waited several minutes for this site to search and search... abd then they want me to pay when I do not even know if they have the person I was looking for. Other sites ate least give a "town" and potential known relatives so the identity could be guessed
Tip for consumers:
Other sites would be better
Products used:
None
Hi Rock,
If you entered in details regarding the person you are looking for and the system was searching for the data entered it is highly possible we may have the information you are seeking. Are you looking for specific data? If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer
Don't ever sign up for a 1.00$ trial they took 24.00 and some change and I used it once. They won't refund my money but says I can use this crappy site for the rest of the month. How can you not send a email saying your trial is up? Then just take your money. Don't rely on this sight for good results either. I should not even give it 1 star. Misleading and greedy.
Tip for consumers:
Don't do it, they will take your money even if you don't have it. Won't let you know your trial is up.
Products used:
PeopleLooker
Hi Michelle,
I am unable to locate your account, we are happy to process a refund for you. Please email support@peoplelooker.com your request and we will be happy to assist. On our sign- up page we outline how to cancel your subscription, including the trial instructions if not canceled prior to the 7th day. Please refer to Billing FAQ here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
If the trial is not canceled within the 7 day period you will be enrolled into the monthly subscription. However PeopleLooker prides itself on exceptional customer service we are happy to resolve this request for you.
Didn't get all the info I wanted but I got enough to point me in the right direction and I found just about everything I was looking for.The customer service was phenomenal! I wrote an email to support 2 times and they got back super fast and offered alot of help towards my issues. They were very friendly and took the time to answer all my questions. I would definitely use them again in the future.
Hello Jay,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
I just I tried the $1 trial and now I find I'm being charged $22.86/ month. For the last 4 months. When I tried to cancel, they (automated) offered to lower my rate to $9.95/ month. I want a refund, but can't talk to anyone so I will dispute with the CC company.
Don't be scammed by this company. The $1 fee actually cost $1 plus the next month fee. I fell for the scam, sent an email the day I signed up to have them cancel my subscription. They didn't and then charged me the next month. I have ask for a refund but only get emails back saying they have cancel it now. I did the email request via their website. Not trustworthy. Don't use.
Hi there Nancy,
I'm really sorry to hear about your experience.
This truly isn't the impression we want any customer to hold.
At PeopleLooker, we're committed to full transparency and honesty regarding our billing policies.
I’d like to follow up on this personally to ensure your requested refund is processed promptly.
Please send us another email at support@peoplelooker.com with the subject, Attention:Shonila, with your account details.
Once we receive your email, we'll be able to assist you further.
We really do appreciate your feedback, as it helps us to improve our services.
Look forward to your response.
It's a scam that makes you wait around on the web page, while they advertise, then charges you for the info and no useful info at all. You don't know this until after they get your name and email address. Then you will start getting all sorts of spam from them.
Hi Mike,
It appears based on your review that you did not sign up for the services but you are receiving email follow-ups related to your potential sign-up. You have the option to unsubscribe from the emails by clicking the unsubscribe link. We are also happy to assist you with your concerns please email support@peoplelooker.com.
DO NOT subscribe to this company. They should seriously consider changing their Co. Name to Scammersandliars.com. They continue charging our bank account $21.51 each month even though the subscription has been cancelled. Their customer service employees are rude and unhelpful. When you call they basically tell you tough luck. End result you are going to have to resolve issue with your bank and as we all know that takes time. Please save yourself a lot of time and headaches and stay as far away from this place as you can. Lets add that their resources don't give you anymore information then if you were to google a name, phone number or address. It provides very little information. It should be illegal for people to call themselves a company and charge a monthly fee for absolutely nothing, especially when you are able to find the exact information for FREE.
Hi Lisa,
We strive to provide exceptional service and would love the opportunity to discuss your experience. Can you share with us what information you were looking for? If you are not pleased with the results of your search, we do offer a money back guarantee. PeopleLooker was unable to locate your account with the details provided. Please rest assured you can contact us to cancel at any time, and will not be billed going forward. Please allow us the opportunity to review your account by contacting support@peoplelooker.com.
I used People Looker once and was asked to pay 1 USD. That was the only reason I provided my credit card credentials. & days later a was charged 21.51 USD for the subscription I never did! The service was useless as in the end of the day they provided the Report with the wrong name. I wrote to Customer Service but there is no answer at all, going on a week and a half now, I need my money back and I want to cancel my Peoplelook member ship immediately!
Hi there David,
We are saddened to hear about your experience.
Please contact us at support@PeopleLooker.com and we would be happy to assist with your request directly.
Please mention in the subject "Attention Shonila"
They charge you a small fee so as not to be noticed automatically.not just a one time fee. Then once you finally notice this reaccuring fee and cancel. It costs $ 32.11 to cancel through another greedy company.the service is subpar. The "hidden fees" are highly business unethical. Never again will I patronize this company!
Products used:
Identity search
Hello David,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. PeopleLooker provides multiple, hassle-free ways to cancel directly with us. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We would be happy to assist you with locating and cancelling your account, but require additional information. Please contact us at support@peoplelooker.com attn: Heather
You wait thru endless windows, of them gathering data, yea they are gathering data but they're gathering it from your phone or computer whatever you're using. Not compiling it from the internet. And when they finally compile said information they hit you with a pay to view bs. Can't say in the beginning tho. Save yourself the trouble. TruthFinder on android is free and informative. Not this crap, peoplehooker.
Tip for consumers:
Don’t
Products used:
Nothing I blocked them
Hi Sj,
Thanks for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Payment is required to sign-up for PeopleLooker.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/074be6/4/select-plan
I hope that helps, but if you have additional questions, please don't hesitate to contact us at support@peoplelooker.com
I needed to check a background on an individual I did not know at all. The report came back clean. I was comforted by the results. As a check I ran the report on two individuals that I knew had serious criminal backgrounds - they too came back as no criminal history. Needless to say, reports are not accurate. Do not use for safety. May be fine if you just need addresses or phone numbers.
In order to cancel you have to call or email, once you do so you are placed in a long wait queue for hours and sometimes days. Once the agent calls you back you are offered other plans and are treated as if you are the problem if you wish to cancel and get a refund if you were already charged. If you successfully dispute the charge with your bank and charges get removed you will see them charge your account again the next day. This is horrible and I hope nobody else gets trapped into this scam funnel.
Hi Sean,
Thank you for sharing your feedback.
If elected for a call back the agent calls back in the order the request was received.
If we are offering specials we will announce current specials available at the time of the call.
We apologize for the experience received as we strive to provide exceptional service.
Once your account is closed no further charges can be applied.
We would like to review your account and resolve any concerns you may have please email support@peoplelooker.com
They say free on there site but you put your info in and they want $1.00 I was like alright but then they wanted more I got out of there page and moved on. I got no info from them, but they keep trying to take $21.51 out of my account. They've tried several times but I have my card locked and contacted my bank. I've emailed them and they won't respond. There just trying to steal my money. There scammers. Read other reviews on them. There not good.
Tip for consumers:
I wish I would have read reviews not just followed the trail to them on Google.
Products used:
I got absolutely NOTHING FROM THEM SO WHY KEEP TRYING TO GET MONEY. THERE SCAMMERS. SO FAR THEY HAVENT GOT ANY MONEY BUT THEY WONT STOP TRYING.
Hi there Wanda,
Thanks for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
I hope that helps, but if you have additional questions, please don't hesitate to contact us by emailing support@PeopleLooker.com
The service works, the bad thing is that they automatically subscribe you without authorization, you paid $ 4 dollars to find out an address and you get automatic payment for $ 21 dollars! It's a theft.
HI Ana,
I am unable to locate your account based on this information in this review. I understand it was not your intention to renew the service after the trial. However, on our sign- up page we outline how to cancel your subscription. If the trial is not canceled within the 7 day period you will be enrolled into the monthly subscription. Please refer to Billing FAQ here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
However, PeopleLooker prides itself on exceptional customer service we are happy to resolve this request for you. Please email support@peoplelooker.com and we will be happy to assist you resolve your concerns.
Since they can only provide information on what's is available it's ok. If the information is layed they can't find the owner of email. Used the email for weeks talked to person. Wanted more information. Can't find information. Same with phone numbers. I talked to person several times. Can't find number. Some things are deeply layered the information isn't available. Did the 7 day free trail.
Hi Carol,
We thank you for your review.We continuously strive to update and expand our databases in order to provide the most current and accurate information. Glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.
Respectfully,
PeopleLooker Customer Care
Gain trust and grow your business with customer reviews.
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!
When we started PeopleLooker, one of the things we noticed is that, even with laws like the Freedom of Information Act guaranteeing access to public information, public records searches could be difficult and expensive. Many of our customers are surprised at how affordable our background check services are. That is because we focus on a subscription model, which is oftentimes less than the price of a single background check through many other services. There are many companies out there that offer background check services. However, at PeopleLooker our customer-focused and customer-driven approach to people searching services sets us apart from the competition. If you have questions about the process or simply need help, you can call us, toll-free, at 1-800-218-3309, 8 am-10pm Monday-Friday and 10 am-8pm Saturday and Sunday. Or you can email us at support@peoplelooker.com. Our highly trained customer service representatives can help you with any questions you may have, ensuring you get the most out of your use of our services.
Hello Benjamin,
I'm sorry to hear that your experience with us did not meet your expectations. At PeopleLooker, we genuinely value user feedback and I want to assure you that every comment is taken into account as we work on improving our service. The presentation of our billing information on the website is intended to be as transparent as possible, and I apologize if it led to any misunderstanding.
Despite the fees mentioned, our aim is to provide valuable information quickly and conveniently. However, if this was not your experience, then clearly, we need to do better.
Please email us at support@peoplelooker.com. We would love to hear more about your concerns, as well as ways we might be able to improve your experience.
Thank you for bringing your experience to our attention.
Best regards,
Heather