PeopleLooker has a rating of 1.6 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleLooker most frequently mention credit card, customer service, and false advertising problems. PeopleLooker ranks 55th among Background Check sites.
In retirement I now mentor kids and adults about aviation and space through my own 50 year flying experience and those of my flying friends. The photos are just a sample. Good times, bad times and the occasional emergency. Enjoy. Don M.
They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
I used PeopleLooker in my business for many months. It did a good job of compiling public information. When it works, it does this quickly. For people looking for perfection, remember, this is public information so what you find will depend on the level of public activity a person has. If they are not involved in social media, and keep a low profile, they will have a small footprint. The biggest issue is that it has periods of time where it just won't pull data. If you call Customer Support, you will get a person, but they will give you generic steps that don't work, like clear your cookies, try a different browser, etc. I did all those things prior to calling. Very clearly they were having issues, and it would have been helpful if they just would have said so. I could have planned around that. Three days of sporadic usage later I cancelled and moved to another service. What a shame. A little honesty goes a long way.
You WILL pay no matter how quickly you cancel free trial. AND absolutely nothing in the found information will be up to date or even correct. I searched myself just to see and the only correct info it came up with was an address from 30 years ago and my parents (long passed) old land line.
UPDATE: They did refund my money and very quickly. For this I was impressed.
Tip for consumers:
Was not expecting a refund even without my requesting it so I am pleased with the customer service.
Products used:
Nothing
Their ad makes it sound like you can find everything about everybody you've ever known and hint that the information will be interesting and perhaps helpful to you personally. Some of it is interesting. I didn't find that any of it was helpful with me at all. The very least that websites like this could do if they want to prove they are trustworthy and worth continuing to pay them for what information they can give you (most of which may be interesting but not helpful) is they could give you a reminder of when your free trial is ending. But be aware - they don't do that as most other bait and switch sites don't do it either. BEWARE! Why else would they use a fake name like Sitejabber?
Hi Joyce,
We are glad to hear you located some interesting information accessing our services. Can you share with us what information you were looking for? If you do not cancel the trial prior to its ending then you will be enrolled into a recurring subscription as informed on the sign up page. We are more than happy to review your account please email support@peoplelooker.com. Sitejabber is not linked to PeopleLooker; it is considered a site where consumers share their reviews.
In retirement I now mentor kids and adults about aviation and space through my own 50 year flying experience and those of my flying friends. The photos are just a sample. Good times, bad times and the occasional emergency. Enjoy.
Don M.
Hi Donald,
Thank you for sharing this is awesome!
Didn't get all the info I wanted but I got enough to point me in the right direction and I found just about everything I was looking for.The customer service was phenomenal! I wrote an email to support 2 times and they got back super fast and offered alot of help towards my issues. They were very friendly and took the time to answer all my questions. I would definitely use them again in the future.
Hello Jay,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
I have found your background check program to be one of the best. Very easy to look up. I did try the 5 day trail and loved it. I will let others know to try it out. Im sure they will find it to be a great source of information and go monthly with it... I do plan to come back soon
Thank you.
Margaret Blake
I determined this to be the superior product of its type, but then stumbled on a representation made by the sales rep I spoke with. When I emailed my complaint to customer support, I was given immediate and exemplary satisfaction to my concern. I look forward to a long working relationship with peopleLooker and recommend them highly.
I was looking for a handyman. I found a business card for one at my outlet store. I looked him up and discovered he had been in prison twice for grand larceny. He had also been in jail for making obscene phone calls, burglary, breaking and entering, assault and battery and more. I had just signed up for the $1 trial period and so glad I did! Thank you, People Looker!
My grandma accidentally subscribed and they gave us a refund, I was very pleased with how quickly they responded. I have no use for people looker, but I was touched by how willingly they gave my grandma a refund.
Hi Emma,
Thank you for sharing your experience with us. We strive to provide exceptional service.
In my opinion, very sneaky the way they suck you into thinking you can get all this info for free. The only reference I found that this is a PAID service is in the very fine print that makes a passing reference to "affordable". After going through a long process, the "final step" was to give my credit card info. No way! Left the site immediately and found what I was looking for on Google - for free!
THe "company" peoplelooker is stealing from the public. I have never even heard of them let alone used any service they claim to offer. After seeing a charge made to my card st 5:34 am I quickly searched to find out who this PL* peoplelooker trial charge came from and its on the web... lots of ppl are complaining and they are right. You cannot find any contact info in these people and the few nums you find aren't valid. Theres no listing for them anywhere. Us or Canada apparently... there no way to contact them to get ur money returned. I thought you should know. I cannot be the only one complaining. Ive been to your site before and I dont think you'd knowingly host a scam artist who rips off strangers. I want my money back now. Do you know how go contact the owners of this "company"?
Any help would be appreciated.
Thanks and good day.
Kristen Harper
*******@gmail.com
Products used:
None. Fraud. Scam. Nrver used
Hi Kristen, We have replied to your email regarding your account and we have issued a refund as requested. We're sorry to see you go, but glad you were able to try out our website.
This is a great app. I can look up people from the past and see where they live or how old someone is or find out that someone is deceased. There's a list of relatives and address history. Love this app!
Recently my PayPal and Bank accounts were hacked and all of my money was stolen.
PayPal refused to do their job because the receiver was a "trusted" or "well known" user.
So I decided to try to use PeopleLooker to find this receiver of my money to try and make contact with them, I only had their email, and a name. I put it into PeopleLooker, and it asked me to pay a fee which I did. After I paid, PeopleLooker didn't find anything on the person I was looking for. I had to pay to find out they found nothing. It feels like my money is being stolen from me a second time.
Don't pay this company a cent!
Hi Tristyn,
We are sorry to hear that you were not pleased with the results of your search. If you're having trouble locating the information. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name, or age, try removing some of that information and running the search again. For additional assistance please email support@peoplelooker.com.
I've sent multiple emails requesting to cancel my account, and cancel my payment, and I have received absolutely zero customer service. At this point I don't care about a refund, I just don't want to billed anymore, at this point I've just decide to cancel my PayPal account just because that's what I've was using to pay. If anyone can help with ending the payment please message me.
Okay I just confirm this is a total scam I sent two email from two different emails and when they couldn't find a account under one of the emails they responded quickly almost a minute after being sent but when I sent it from the correct email no response
Tip for consumers:
This website is a complete scam
Products used:
$#*!
Hi there Lance,
Thank you for reaching out.
We were able to locate your email request and can confirm that your cancellation request was successfully processed.
Your PeopleLooker account was indeed cancelled as requested on 06/12/2023.
Upon further review, the screenshots shared for not for PeopleLooker.
They are for Checkpeople, LLC.
Their support email and phone number is listed on the screenshots provided by you.
If you have any further questions and or concerns for PeopleLooker, please feel free to email us at support@PeopleLooker.com
We are always more than happy to assist!
I signed up for a 3 day trial for a $1.00. Did NOT request a continued service. They billed my charge card for $1.00, but the next month they charged me $19.98 without my authorization!
This is a scam! Requested a disputed charge with my credit card company
Not only are they giving out the information of my minor children they are giving out information my father and our whole family which my father being a former police officer should never be available! This website has huge security flaws and will definitely put lives in danger
Hi There,
We take your privacy concerns very seriously. Information in our data base is consumed from public records, we do not list information on anyone under the legal age. Please use the link below to opt your name out of PeopleLooker's people search results:
https://www.peoplelooker.com/f/optout/search
To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and not be returned in future People Search results. Or email support@peoplelooker.com and we will be happy to research and remove the listing.
Respectfully,
PeopleLooker Customer Care
You should not have to pay them $1.00, or any dollars to find out if PeopleLooker has your information. But let us say you pay them the one dollar. You have to pay them by credit card. Then, if you want to cancel, as I suspect most people do, then you have to call them. So now, not only do they have your credit card number, they have your phone number. Congress should pass laws making these sites illegal.
Products used:
PeopleLooker
Hi J. B,
You can check to see if you are on the site by using or online opt-out tool, this is free to do here https://www.peoplelooker.com/app/optout/search
Please note we cannot add information to these reports as the data we have comes from public records but if you would like to remove it you can do so there.
If you have an account, you can cancel anytime, by calling, using our chat option, or sending us an email.
We hope this helps!
This app is the best in everyway. It is accurate, easy to use, and priced better than every other app like it. Most charge $29.99/mo, that is ridiculous! Peolpelooker charges $9.99 for actual helpful information. Use Peoplelooker not anything else!
My husband and I paid for their site to aquire information and as we looked for the most up to date info we checked our selves out first. Thier information that they provided was very inaccurate and even had people related to us that we didn't even know. That night we sent them an email requesting to cancel our membership, which they charged us anyways. So I emailed them the day they charged us and told them about the cancelation yet they still charged me the fee. Then canceled... nice huh. Well I guess they got their 21.99. Worth
Tip for consumers:
Don't waist your time or money... their information is not credible
Products used:
Information site
Hi Elena,
Public record information is gathered from several official government records. Sometimes this information can list associates or prior residents as linked family members. We continuously strive to update and expand our databases in order to provide the most current and accurate information. If the subscription was canceled the same day you were billed that could explain the charge. We are happy to look further into the matter as we offer a money back guarantee.
I found the information accurate and the report very easy to read and follow. Their website was easy to navigate through and customer service was available right away. Their staff was helpful and professional. I will use their service again if there is ever a need.
Hi Jamie,
This is awesome! Thank you for your review.
I am more dissatified with there add more than anything else. They say FREE search which is what they do give you. You can search all you want they just won't show you any information just another BS come on. Don't waste your time. I don't mind paying but just be up front about the cost and just because it say that they found hundreds of records you really have no garranty that the information is correct.
Tip for consumers:
Don't waste your time
Products used:
None
Hi Neil,
Thank you for your feedback! We do not advertise our services as free please share with us the information you are referring to so that we can investigate the matter. Please email support@peoplelooker.com
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.peoplelooker.com/lp/6b8dbc/5/special-offer
I'm not one to leave reviews like this but I think it's just super frustrating. I paid for the $1 trial hoping to find some information, which I wasn't able to but it was already so late at night that the costumer service which closes at 11:30 wouldn't have gotten back to me. Most websites have a convenient cancel button on their website but not this one and I was so busy the next day I just must of forgotten. But I read on their website that refunds were handled on a case by case basis so pretty much as soon as I saw the charge I emailed them a request for a cancellation and a refund. I was prepared for them to tell me no or possibly offer a partial discount but instead they didn't even mention the refund in their reply to me. What they did offer was a 50% off future subscription promotion. It honestly felt like they didn't even read my email, and if they did they just ignored half of it and I'm not sure which is worse.
Products used:
I used the people looker services during the 7 day trial
Hi Rheanne,
We appreciate your feedback in regards to our cancellation process. We have a few options to contact us when looking to cancel our email and chat options are 24 hours per day. The original email received was confirmation of your request and a special offer sent, your request was completed and a refund was issued as requested shortly after receiving the special offer. We regret to hear you did not locate the information you were seeking. PeopleLooker strives to update and expand our databases to provide the most current and accurate information possible.
I have been using PeopleLooker for months tracking down high school classmates in preparation for our 50th High School Reunion and it was amazing! I was able to locate many of my old classmates using PeopleLooker and very much appreciated the ease of use.
Thank you!
Products used:
PeopleLooker online person search software
Hello Lee,
Thank you for your 5-Star review! We are always happy to hear about our customers having good experiences when using our search!
This is just another scam that makes you think you will discover information that you need. So do not give them the satisfaction of buying into their lie., it is SI upsetting to feel somewill st last help you, and then to discover it is just another one of "those" places. Sad to say.
Sat there for 10 minutes waiting for the info to load. They then forced me to pay money after the whole ordeal if I wanted to see any of the information that took an excessive amount of time to load. They know they are scamming you which is why they try to make you wait so long so that when the information is finally available, you're so annoyed with the wait time that you pay the $1 subscription. I am not a beta, so I refused to purchase said subscription and instead came here to express my discontent. Try a different website.
Dear Customer,
I'm truly sorry to hear about the experience you've had with our service. It's our utmost goal to provide user-friendly and efficient services to all our customers, so it's clear we missed the mark in your case. We assure you that we are not indulging in any practices that would intentionally delay services. The longer wait times might have been due to either high traffic on our server or it could be an individual system issue. Please reach out to us at support@peoplelooker.com so that we can further discuss and thoroughly address the concerns you're facing. Again, we apologize for any inconvenience you experienced and appreciate your patience with this matter.
Best,
Heather
Customer Support, PeopleLooker
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!
When we started PeopleLooker, one of the things we noticed is that, even with laws like the Freedom of Information Act guaranteeing access to public information, public records searches could be difficult and expensive. Many of our customers are surprised at how affordable our background check services are. That is because we focus on a subscription model, which is oftentimes less than the price of a single background check through many other services. There are many companies out there that offer background check services. However, at PeopleLooker our customer-focused and customer-driven approach to people searching services sets us apart from the competition. If you have questions about the process or simply need help, you can call us, toll-free, at 1-800-218-3309, 8 am-10pm Monday-Friday and 10 am-8pm Saturday and Sunday. Or you can email us at support@peoplelooker.com. Our highly trained customer service representatives can help you with any questions you may have, ensuring you get the most out of your use of our services.
Hi Roger,
We are sorry to hear that you ran into technical difficulties. Usually if the issue is not resolved the case is escalated for further review. We would like more information to investigate what may have caused that issue. Please email support@peoplelooker.com Attn: Escalations.