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PeopleLooker has a rating of 1.6 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PeopleLooker most frequently mention credit card, customer service, and false advertising problems. PeopleLooker ranks 55th among Background Check sites.
In retirement I now mentor kids and adults about aviation and space through my own 50 year flying experience and those of my flying friends. The photos are just a sample. Good times, bad times and the occasional emergency. Enjoy. Don M.
They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
I didlike that it didnt show what i was paying it with but still see the charges on my credit report. I even try to reset to default, thinking it will not charge me anymore. But need to call in or to email just to cancel. Wasted my money. Suggest not to do the trial. Or have one person do it and then a bunch of people use it to make worth the money.
Absolute waste of time. Big Scam. Useless. Poopy. Snoopy. Sue themand take them too small claims court. The only way to get rid of these scumb bags. People just want to look up old friends. It claims to do it seconds. Try days.
Hi Larry,
We appreciate the feedback and would like to know the information that was incorrect in your search.
Public records in some cases are not 100% correct we strive to ensure our data is updated the best we can.
We are happy to assist with your concern regarding your search please contact us at support@PeopleLooker.com
If you sign up for the trial offer, the website wont work, and when I called four days in a row and never got to speak to someone, I tried their online support and got nothing but a $27 charge on my card for a service I couldnt even use!
Tip for consumers:
That they are a rip off
Products used:
reverse call listing
To cancel the subscription you need to call the phone number! There is no way to cancel any other way. So you are at the mercy of the company since they can just tell you they will cancel it tommorow or in a few business days. Which could be terrible because it can make you accidentally pay again for the subscription which is 22$ a month before tax!
Hi Nos. A,
PeopleLooker provides hassle free cancellation.
Simply call our toll-free customer service number, we are available Monday- Sunday from 6 AM to 11:30 PM Eastern Time.
You can also email us at support@peoplelooker.com.
When cancelling, it helps to have your 9-digit membership ID handy.
And we are always available through Chat 24/7
You can find this in your Welcome New Member email, or on the right side of the Dashboard of your account.
For additional assistance please email support@peoplelooker.com.
The billing practices are extremely deceptive. You will get several red notifications stating that they're having some "difficulties" and they are unable to cancel your membership at this moment. They're counting on you to forget to come back later. After I canceled my membership for the third time, I should have had the entire month left before the expiration date because I cancelled the day after they autobilled me. I just wanted to be sure that it didn't slip my mind the following month. When I went back to my account it gave me a prompt that said I had to "reactivate" in order to view the reports that I had saved, which should have still been accessible to me for almost an entire month. I sent the company an email and they told me that somehow you can still access the reports. To just try to click them anyway. I didn't even attempt it because that is extremely shady. To make it appear like you have to reactivate your account in order to get the rest of the month that you've already paid for. Oh that's sneaky. They're counting on you just believing that and reactivating. Not to mention the information in the report was nothing more than you could find on any Google search anyway.
Hi there Vinette,
Thank you for reaching out.
We were able to locate your most recent correspondence with our Customer Care Team.
We have suggested to please log in using the email address on the account.
Your account is cancelled as requested, if you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.
You can access your account and run reports using the mobile web page or on your desktop.
If you have any further questions and or concerns, please let us know by emailing support@PeopleLooker.com
I bought the 7 day trial of PEOPLE LOOKER in hopes to find out if I was being scammed. I ran a pic of my wife and the report showed nothing everything was blank. Bad part since this is a pay App it shouldn't have pop ups to try and jam other apps down your throat. These pop ups are so bad that it is hard to establish if the box your clicking has to do with your search or some off the wall app.
Products used:
None
Hello Joseph,
We are saddened to hear about your experience. As you just experienced, sometimes the information they collect is not always 100% correct and some might be missing. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Today I received a notification from my financial institution stating I was billed $23.02 for a purchase from this website that I did not authorize. I sebt an email explaining tge situation and stating that the charge was not authorized and requested that any information or account in my name needed to be cancelled immediately.
This company responded to my email and granted my refund to my card in less then an hour! I was extremly surprised at how quick and professionally this inquiry of mine was handled. By far the best customer service I have ever had in regards to a fraud charged that was made to my account. Thank you for your quick and immediate response and services!
Hi Samantha,
Thank you for your review! We are very pleased to hear you are satisfied with prompt resolution to your inquiry regarding the unrecognized charges. If we can be a further assistance please do not hesitate to contact us at support@peoplelooker.com.
Respectfully,
PeopleLooker Customer Care
Use of this website and its services has been an absolute NIGHTMARE! First of all, I got no results on numerous phone numbers! Big disappointment! Second of all, its a large task finding out how to cancel my subscription! Huge scam! You hope I just give up and let it charge me! Well guess what? I didn't. Cancel it or I will be reporting this for fraud. I suggest you make it more accessible to cancel it. Your website is complete trash and you hope someone like me forgets to cancel it so you can make your spare change to pay your rent. This company is truly ran by a sad person. I will be going through my bank and getting a refund of every penny I spent on this horrible website, along with leaving this review. What a scam. When I first put in my card details here I was expecting a pleasant experience, and to get the results I desired. Well, let's just say it didn't go my way. No features even work! Waste of my time, money, and effort. I spent hours upon hours trying to figure out how to use this website, I spent hours trying to cancel the subscription as well. I will never suggest this awful website to anyone! DO NOT USE IT!
Tip for consumers:
terrible website
Hello Preston,
PeopleLooker provides multiple, hassle-free ways to cancel.
You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account
If you require any additional assistance please feel free to email us at support@peoplelooker.com and we would be happy to help!
Continue to automatically bill you even if you uncheck the box during signup, have to call or email to cancel subscription and will be forced to listen to a 50% discount offer to desperately try to keep stealing your money. Absolute 100% shady business probably closest they can get to an official scam without crossing the legal line as to not get shutdown. DO NOT SIGN UP
Hello Jack,
We would like to apologize for any inconvenience incurred. At the time of signup we do require an agreement to our terms of service so all customers are aware that we are a subscription service. PeopleLooker does offer hassle free cancellations via telephone, email, live chat, or in the app.
Please let us know if we can provide any additional assistance and we would be happy to help!
Company is a pure rubbish scam how can I pay for information I didn't receive I need my money back otherwise social networks are free to expose you_ I.d ******* en cancel me from this crap rervese my money I work hard for my change to run around and donate to some fake $#*! hackers of wrong information imagine as a person I don't even have a life cover boooom I'm donating 21$ to hacker's I'm pissed off your empty services sucks
Tip for consumers:
Need to be specific on the 1$ free trial sign up free_ because it used to scam people of their banking details right before you know it _ hard earned money is gone as for not speaking for other person I know what is meant by reccuring purchases once off purchases debit orders I wouldn't play on something that will abuse me psychological like as I'm writing I'm really stranded they just took my my money aaargh
Products used:
Nothing
Hi there Aubrey,
Thanks for reaching out.
We are saddened to hear this.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
I hope that helps, but if you have additional questions, please don't hesitate to contact us by emailing support@PeopleLooker.com
I was looking for another site and got mistakenly signed up for this unaware of it. Total rip off. Paid for information I did not receive. False advertising on initial search and than fake out.
Hi there,
We are sorry to hear about your negative experience with PeopleLooker and bringing it to our attention.
We would love to assist you with your search if you would like to elaborate on what information you were searching.
You can always reach us at support@peoplelooker.com
We look forward to hearing from you.
Mediocre site. Most info very dated. Not worth the money. Customer service hard to get hold of. There are plenty other people who offer more updated info at a less expensive rate.
Hi there Christine,
Thank you for taking the time to share your comments about our service.
We sincerely apologize if you feel the information provided was not up to date and you had trouble getting in touch with our Support Team.
Customer satisfaction is our top priority.
We strive to deliver high-quality, accurate, and timely data for our customers, and we are sorry to hear that your experience did not meet that standard.
Your feedback is crucial in helping us to improve our services.
Should you require further assistance or have any more questions, feel free to reach out to our dedicated customer service team at support@PeopleLooker.com, where we aim to respond to any inquiries as quickly as possible.
I cancelled the day after I purchased the service and found out today they have been billing me for 3 months. Now I am forced to cancel my debit card to get rid of these crooks.
Hi Tim,
PeopleLooker was unable to locate your account with the details provided. Please rest assured you can contact us to cancel at any time, and will not be billed going forward. We are more than happy to assist you with cancelling and refunding your account, please contact support@peoplelooker.com.
No info at all. The little info they give you could be found, unlike on their site, correctly on the web. Wrong phone number and addresses. Stay away from them. Horrendous.
Hello Joel,
We appreciate your feedback. Can you share with us what information you were looking for? PeopleLooker is an easy-to-access collection of public record information. Public records are collected through official government records and several other public record resources, sometimes this information is not always 100% correct. We do not create this information, it is obtained from several public record resources. How current this information is depends on how often a person interacts with these resources. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information.
Respectfully,
PeopleLooker Customer Care
Didn't even list my four children anywhere in report! So much missing information and Inaccurate information and no way to correct it! Don't recommend Peoplelooker
Hi Elizabeth,
I'm sorry to hear you ran into any inaccurate information in your reports.
PeopleLooker is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However we do not create this information it is obtained from several public record resources. How current the information is can also depend on how often a person interacts with these kinds of agencies.We continuously strive to update and expand our databases in order to provide you with the most current and accurate information.
Respectfully,
PeopleLooker Customer Care
You guys ought to be ashamed of yourselves! Trying to lure people in by making them think they are searching for unclaimed cash. And then stating that it doesnt cost money to find out if you have unclaimed cash in your name, but then are directed to payment page and then never find out about the unclaimed cash. How do you get away with this? Am I supposed to trust in your company and service when the first thing you do is start out with a LIE? NOT A CHANCE! And below it states that writting false reviews of against the law, BUT YOU DELIVER FALSE ADVERTISING!
Products used:
None!! I am appaulled. No backround check is going to reveal thart there is missing money in my name.
Hi there Melissa,
I'm truly sorry to hear about your experience.
We always aim to provide clear and upfront information about our services, so it's disappointing to hear that this didn't happen as expected.
We certainly don't want our customers to feel misled.
Our ultimate goal is to assist our customers in gathering the information that they are seeking.
I would highly recommend reaching out to our customer support team directly at support@peoplelooker.com.
They would be more than happy to look into your matter and assist you further.
I appreciate your feedback as it allows us to constantly improve our customer experience.
No notifications of monthly charges may leave you paying for something you don't use. I ended up paying $274.20 for what should have been a one or two month service.
Was trying to find out who was behind a specific anonymous social media account that was harassing me. They need to tell users that they can only find people if you have their first and last name.
Hi There,
We are more than happy to assist you! Under the Social Media search option, you can enter the username or social media profile to search. We are happy to assist you further with additional tips for your search. Please email support@peoplelooker.com for further assistance.
I never even got access after my credit card was charged. I couldn't create an account and the one time verification link did not work either. What a total scam!
Tip for consumers:
I’d love to have known beforehand that it was a scam!
Products used:
None, as I didn’t get access to the service.
Hi there Danielle,
Thank you for your feedback.
Can you kindly email us at support@PeopleLooker.com so we can investigate your account and see what went wrong?
Thank you!
No correct info, no sex offenders in ur area outdated info and not updated at all by years waste of ur money even if it's a dollar don't get the info ur looking for
Hi there Dana,
Thank you for reaching out.
I'm sorry to hear that you're having trouble locating the information you're looking for.
At PeopleLooker, we aim to provide the most accurate and up-to-date information possible.
We want you to know that your feedback is significant as we continue to enhance our services.
We appreciate you taking the time to express your concerns, and please know that we take them seriously.
PeopleLooker's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
This means that sometimes we may not have all of the information related to an individual in our records.
Sometimes we do not have an address available, or may be lacking a birthday for the person you're searching, however that does not mean that we do not have a record with other information available for that person.
If you've submitted your search with a specific city, middle name, or age and received no results, try removing some of that information and running the search again.
You may find that we have a record for that individual in a different city than you were looking for them in, or we have a result for them, but it does not have an age attached.
By adjusting the search parameters to be wider you may be able to find a record that was not showing up at first.
I hope this helps to clarify and that you are able to find the record you're looking for.
If you have any further questions or need any additional help, please don't hesitate to let us know.
This was an excellent app until it stopped allowing me in to review the person I was looking for. I'm hoping this will be fixed as I really enjoy and find this app useful.
I contacted peoplelooker yesterday and wrote about the 22.86 dollars worth of refund and they haven't replied back yet. I say though I received the BEST CUSTOMER SERVICE EVER! The info I got wasn't up-to-date, like the other people search websites that I looked at, but my customer agents get bak to me and explained my problems. I would RECOMMEND them for their service!
I noticed the age for Sydney M williams was 30 the other websites posted her age as 32 so accuracy isn't the best and won't complain. As for the refund though, I am waiting on a reply back. The same info I got you can actually get for FREE! Paying didn't give me much more info, but also gave me financial and criminal info which I didn't really need! I really DON'T NEED TO KNOW what's going in their private lives and NEITHER SHOULD YOU! My gut feeling is its a potential scam though, like the other websites I looked at.
Tip for consumers:
WHEN LOOKING FOR THE BEST RESULTS HIRE A PRIVATE INVESTIGATOR! These people search websites they all collect PUBLIC INFo, and you can google the same info yourself at just a little more time!
Hi Mark,
Thank you for taking the time out to leave your candid review.
We sincerely apologize to hear that you ran into inaccurate information in your reports.
We can only work with the information provided to us within public data. As you just experienced, sometimes the information they collect is not always 100% correct.
Our data is updated every 30 days,
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Can you please email us at Support@peoplelooker.com so we can look further into your request.
Hello please reply my email on *******@gmail.com. I want to unsubscribe and I can't access your website to do that so do that and stop taking money from me you scam
BIG LETTERS IT SAYS FREE! Absolutely not free. You have to subscribe to a membership, not free, give your credit card, that's not free, and on your membership that at the cheapest is $24.95+ tax for a month. They won't charge you until the 8th day. THIS IS NOT HOW FREE WORKS!
I would of tried your service cause I needed a complete history. But when you did not show just initials or name "free" like you advertise, I thought they might double Bill me, over charge me…who knows they lied in the first sentence. Gave me a bad vibe for this company! Use at your own risk, and IT'S NOT FREE FOR ANYTHING!
Ty
Tip for consumers:
I held on while it took 2 & 1/2 minutes to update-long time on their end. I have exceptionally great wi-fi all because it was “free”, and after all that I was to buy a membership, with the first week free. Why do companies feel they must mislead consumers! We aren’t idiots. The company hopes you will sign up and tell yourself I’ll cancel in a week but they are hoping you forget, you get busy. And that is shady!
Products used:
Nothing-misleading ad
Hi there,
We completely understand your concerns, however none of websites state the services are free. Please share with us the URL or screenshot of where it indicated the services were free? We appreciate your time if you could please email support@beenverified.com. However, since we do not offer free services we do offer a 7 day $1.00 trial with the option to cancel at anytime. We are more than happy to address any concerns you may have please feel free to contact us for further assistance.
Gain trust and grow your business with customer reviews.
PeopleLooker is a simple website that allows you to learn about people. We have records about ages, addresses, email addresses, phone numbers, criminal records and so much more!
When we started PeopleLooker, one of the things we noticed is that, even with laws like the Freedom of Information Act guaranteeing access to public information, public records searches could be difficult and expensive. Many of our customers are surprised at how affordable our background check services are. That is because we focus on a subscription model, which is oftentimes less than the price of a single background check through many other services. There are many companies out there that offer background check services. However, at PeopleLooker our customer-focused and customer-driven approach to people searching services sets us apart from the competition. If you have questions about the process or simply need help, you can call us, toll-free, at 1-800-218-3309, 8 am-10pm Monday-Friday and 10 am-8pm Saturday and Sunday. Or you can email us at support@peoplelooker.com. Our highly trained customer service representatives can help you with any questions you may have, ensuring you get the most out of your use of our services.
Hi Zackary,
Thank you for your feedback.
We apologize for any inconvenience or confusion.
The sign up page shows you after the Trial, the subscription goes to the normal pricing.
PeopleLooker does provide our customers with multiple hassle-free options to cancel.
You can call in, chat, email or submit a cancellation request through our website from the "Contact Us" form.
We do not suggest sharing the account because that goes against PeopleLooker's Terms and Conditions.
If you have any further questions and or concerns, we are always available at support@peoplelooker.com