Peoples Jewellers

People's advertised that they have affordable repair's. I brought a ring in that had a life time warranty which was voided because I didn't bring it in every 6 months I understood. So I asked to have it repaired anyways. After 2 weeks the estimate came back at $3100.00 + txs. I purchased the ring 20 years ago for $350.00 so I declined. I just brought it elsewhere will get it back in 4 days for $40.00.

I would like to start my comment by thanking Thalia, who works at Peoples Jewellery located in Hill Crest Mall, for helping me choosing the perfect Christmas gifts. She helped me taking the correct choice of gift based on my relative's personality, age group, and character. Thalia is a very professional person who can definitely answer all your questions and fulfill your request. I highly recommend her.

Purchased a bracelet today, paid on visa, transaction was confirmed but the printer didn't work.
The manager then said it didn't go through even after the sales person verified it as well as myself showing the statement.

They told me to come back in a few days and it may show on their system. Missed anniversary dinner, dealing with this now for awhile.

Never go back, they are unorganized, unhelpful, will ruin your experience.

Sales agent says for 1500 purchase there is a equal payment for 24 months,after I finish choosing,it turn out only 12 months equal payments and they don't even accept the 50.00 coupon code and 100.00 code as well on using flexiti so this both company are partners in ripping off people please go somewhere else as long as not on this 2 company People Jewellers and flexiti card.
I will provide proof of purchase and coupon codes emailed to me when request. My email *******@protonmail.com

I ordered two rings for each of my daughter's with real ruby and garnet gemstones with diamonds in between. It took a very long time to arrive and they came separately about a month apart. My daughter then ordered me a matching ring with genuine stones. The stones were very differently coloured than the rings I ordered. Much paler.

4 months after receiving her ring, my daughter noticed the two diamonds were missing from her ring. I contacted People's and they refuse to fix it because they do not provide any type of warranty in this case. They said I would have to pay for any repairs myself.

The ring is obviously poorly made and the gem quality is questionable. The zero undisclosed warranty is a great disappointment and would normally have been an indicator of something not quite right.

I put in a man's necklace for repair, a very heavy weight gold that was purchased 41 years ago. The repair was shoddy workmanship, I was not happy and returned to be fixed. Now People's Jewellers trying to give me a light weight necklace that is same style but weight of Gold is less. This is fraudulent and they say because I do not have original paperwork showing weight that they can do nothing. How can a jewellery store get away with this. We have purchased many items over the past 41 years from People's but we will not again. I asked customer service to have their management look into but they are doing nothing to investigate. Beware and insist your Gold is weighed before you hand it over to this company.

My husband bought me a family ring several years ago. One of the stones fell out and so the ring was catching on everything. I brought it in to get it repaired. It would cost me over $600! Apparently, the claws & stones are not covered under this warranty…like, really! I have told my husband to never purchase anything from Peoples Jewelers again. The warranty isn't worth the paper it's written on. So I took my ring to a local gold smith in town, they will replace the emerald & fix the ring for $40. Granted it's not a real emerald, but I highly doubt that the original was a real emerald either. Especially since the ring was only $235 to start with. Shame on you people's, I will be sure to tell everyone I k ow not to deal with you

People's Jewellers in Guelph are a pathetic organization which has absolutely no concern for its reputation. When you read the reviews on this site, it is easy to understand why. My partner's earrings fell apart after 3 months of light usage and the store's response was — too bad. They apparently have no capacity to make repairs in Ontario as the earrings were sent to BC. A very minor repair on 1 hoop cost $150. Aside from the cost, they failed to contact us twice and told my wife to wait until they contacted her. She insisted that they check to see if they were back from repair and finally agreed to look. Guess what — they were there. This is a dysfunctional business — stay away. Please!

This watch was a Christmas gift, bought because it's advertised as a diamond watch. Went to 2 different Peoples and both stores said they are not diamonds, testing as sapphires! I called head office, spoke to customer service, said a specialist would call me. Been nearly 2 weeks and after chatting to inquire another time, still no response. This is terrible service and for a retailer who prides themselves on superior quality and integrity and perhaps false advertising... be cautious.

I am disappointed and will not be buying jewelry from this point forward from People's. Poor customer service with children's earrings. They charge 50$ for a replacement backing and do not fix broken jewelry unless you have purchased a warranty. The receipt and date of purchase should be considered especially when the items are purchased for young children.

I love their jewelry but... 99% of the time when I shop there the service is honestly dreadful. The people working there are always super pushy (I get that they work commission but they're often rude and far from being polite). I've never gone in and felt like the staff were nice or that I had a great experience with them. Really a shame because I would rather spend my time and money elsewhere with staff who are kind and respectful to their customers.

Made a purchase online, they didn't send a confirmation email after but they charged my visa immediately and it was not a "pending charge" it posted immediate, trying to follow up with them is a nightmare they have know acknowledgment of the order being placed but somehow charged my visa. The process for reversing this with them is ridiculous, I feel sorry for anyone who has to go down this road to get your money back from them specially at Christmas.

I purchased an engagement ring from them online for Christmas. The item bought had a delivery guarantee by December 24th. Upon actually purchasing it the order completion was set for January 4th and delivery by January 6th. Upon contacting customer service the said it's due to the supplier being overseas and there is nothing they can do. They offer false services and products and I will never buy from them again

Got a diamond engagement ring with some type of warranty for diamond.
Two diamonds fall out. I take it in and they tell because I did nor bring it for its yearly check not covered. So I pay to get diamonds replaced Ring sitting in my jewelry box for a year and two more diamonds are out.
Last service I had claws were inspected?
Really Have not worn for a year.
Garbage jewelry overpriced. Terrible customer service at South Center mall Calgary

My son went in today to buy an engagement ring the service was a joke very poor, they were on there phone not interested in him at all, an older couple walk in they all rushed to try to help them, joke on you Michael Hills was exceptionally grateful for the 5000 sales and treated my son so well shame on you, we will never recommend your company

My purchase was a nightmare in my bank account, trying to keep track of whether, I'd paid for the products, or not. Transactions out and in, over and over again! Mickey Mouse operation. Don't use a visa debit to pay! Never will deal with them again!

I would avoid People's Jewellers at all costs. I had a lovely ring lose a chip after 3-4 years of easy wear and they wanted to charge me more for repair than the cost of the ring - because their goldsmith said the quality of the ring was so poor that all of the claws needed to be reinforced. Save your money and go elsewhere.

Just letting you know that before i bought at peoples i had no idea they can make a gold chain that small and a name tag as thin as a piece of paper all in a 1.8 gram gold piece and all for $425 and thats with a 30% rebate just a king size rip off, if you buy there expect a giant rip off btw im posting this where ever i can on social media

Never written a customer complaint in 35 years of being an adult - well done Peoples Jewelers for inspiring me to do so! Bought a bracelet on-line for my daughters 21st birthday - pretty important (for us at least). Got a notification a day later that the item wouldn't ship until a month later - after my daughters birthday. Contacted their customer 'disservice' and was told that I could only cancel within the first hour of placing the order. They apologized many times but the best they could do was put a request in to cancel the order and couldn't let me know when or if it would be successful. This is the sort of satire I used to laugh at as content from classic British sitcoms - however this is a corporation doing business in the 21st century. Thank you Peoples Jewelers, your stupefyingly low levels of customer awareness and support are truly monumental.

I had originally purchased a Diamond ring for my grand daughters graduation gift. I mistakenly thought that this would be delivered on time. Not only did I get a delivery date over a month out, but then got an email stating it would be a minimum another month just to be shipped, not even delivered. This is totally unacceptable. I told them to cancel my order and refund my monies immediately only to be told I only had 1 hour after the initial purchase to cancel. They certainly had no issues taking my money! After having dealt with Peoples, I'll never ever purchase anything here again. I'm so very sad and upset about this. Thanks for ruining my grand daughters grad, in amongst all the other going on.

I purchased a ring for my mother for Christmas, and one of the stones fell out after only 3 months. The ring was less than $200, but they wanted $400 to replace it because they had to reset the other stones and retip the claws. This sounds like both poor craftsmanship and all around bad quality. If the ring needs further repairs, I will be taking it somewhere else, and I'm NEVER purchasing anything from people's again.

Title sums it up. Bought a ring on April 9 and it had to be sized. Clerk said 3 to 4 weeks which seemed a long time. Then the repair order said pick up date would be May 28. The clerk said to disregard the May date as it would be done much sooner. Four weeks later I went to check on the progress. They had not even sent it out for the repair yet! Here we are on May 26 and it is finally ready. Had the clerk had not promised it sooner, and/or the ring had been sent for repair in a timely fashion, this would not have been an issue.

I had a great experience in People's Jewelry store Hill crest mall Richmondhill. Ms. Sholeh M was so accommodating and very helpful to my queries. I go there for my jewelry purchase and she always gives me brilliant ideas. She is so patient and follows up my order perfectly. For next visit, I recommend that you look for Sholeh M to get the best choice.