PepBoys

Beware! Pep Boys is terrible.
If I could give them 0 stars, I would.
Customer service is horrendous.
Took my car in 4 times to get the AC fixed.
They just kept saying it was a different problem and charged me thousands over the course of a few months.
Guess what, AC is still not working and they want to charge me another $800.
Avoid this repair shop at all costs!

I took a car to pep Boys and was greeted by ASHLEY R and was very impressed by her attitude and knowledge of a car.
After I received an estimate, I went to store next day and talked to MILTON D, he explained what needed to be done and I told him to do only what is immediately needed, he worked with me and gave a renewed estimate and car was repaired to my fullest satisfaction.

I bought my daughter two tires in Oct 2023 and by March 2024 already having to replace those tires. Both tires same damage on sides. Only two employees and they abruptly closed for lunch at 12pm-1pm. Unprofessional, slow and rude. Never deal with this company again!

I took my car to the location in Western Hills, Cincinnati. I always inspect my vehicle before paying. Looking at my rims I noticed scuff marks on all four. I tried to wipe them off, but no luck. I got tires for free, and damaged wheels. They did work with me, but very disappointed. Think changing tires everyday they'd know how to avoid scratching them up.

Horrible... many reviews just like my experience. They make an appointment for you, which ends up being meaningless as they do not honor it. Wasted TWO days waiting for service, even with an appointment, and ended up going elsewhere. The local manager at the Robinson Township PA store could not have cared less. When I wrote national PepBoys customer service they lied about leaving me a phone message. Do not give your business to PepBoys. They no longer deserve it. So sad what has happened to this once good company.

I have gone to Pep Boys for years. Had many problems new? Tires blowing out in 2 months the other one started to split had to stop and get spare put on at the closest place I could find. The tire dealer said it looked like a re-cap. I bought them as new tires, how can this happen? They did replace all of them with a better grade of tire. Then the battery was only 6 months old and a cell went out in it. A while ago my engine light came on and I went into Pep Boys and they did a test for '$100.00 The quote was over $950.00. The car is only worth $500.00. I live on a fixed income no way could I afford there charge. I called a friend at Auto Zone and he referred me to AAmco. Same work done for under $350.00.

A couple of years ago, my daughter had new tires installed at Pepboys in Baton Rouge, LA. We later found that PepBoys stripped the threads on all of the lug nuts. The wheels were in danger of falling off! I contacted Pepboys several times and they did not even respond. If you are brave, disregard about my comments.

I want to report the terrible service I received at your store at 2524 N Scottsdale Rd, Scottsdale, AZ *******

I am a long time customer, been to this store many times for parts and have had 2 of my cars repaired there.

Worst experience ever. Went in yesterday, Brandon, the manager, told me they would not have time till today at 4.

Went back today, Gayle, tells me they are too busy.
There was no, i am sorry, no i can fit you in tomorrow, nothing, just we are too busy.

Asked for the manager, got Brandon. He tells me, his guy is out for lunch (@4pm) and i should stand around next to the cash register till this fellow returns.

Never got a single apology. Totally rude behavior, i guess they have too many customer.

I can help, i will never go back again.

This is definitely the place i recommend, that is, if you want to be treated with terrible customer service. Not cheap, not fast, but very rude

I am a disabled veteran, with the most unimaginable experience I have ever had in my entire life. I had bought some brand new wheels for my car and wanted to get tires mounted on them. Seems simple enough right. Unfortunately my brand new wheels got damaged in the process after I was reassured that they won't be. Pep Boys fully accepted responsibility for the damages without hesitation but I have yet to receive reimbursement for the money I spent to get them fixed since November of 2019. I have called, emailed, and called some more. And all I get is a runaround. Stealing money from a customer should be a criminal offense, that should have fines and penalties attached to it. I'm not sure who can or will do anything about this but I wanted to let my fellow Veterans how they treated one of your own.

After waiting for about 2 hours, Pep Boys installed two tires for a total of $153, which included a labor charge of $135 and an install fee of $17. They didn't provide a written estimate beforehand, and the advertised price of tire install was "as low as $15.99. So I felt a little scammed as I could have saved money by going to a smaller tire shop that only charges a small fee for tire installation. I learned a valuable lesson about researching prices and being aware of hidden fees.

My appointment was at 10 to get my AC checked didn't get my car on the rack til 11. Once they finished at 1, all they said was you're good to go didn't tell me the diagnosis. When I arrived there I had some air, when I left I had none. I called back to ask what happened and they said I need a compressor. I'm trying to figure out what they did for it to stop completely. Customer service and scheduling of appointments is terrible. Not to mention how they pick up the phone and call people when they're checking you out. I have an account there but once its paid off I'm so done with Pep "bad" Boys in Foley Alabama.

Had tires balanced and rotated today. After I left I noticed my check tire light was on, That tells me after all the work they done they never even checked air pressure in tires. Had air conditioning unit under dash replaced 1400$ Two days after wards, had to take it to different pep boys because service tech did not put enough freon in it, hood latch was broken dash not completely put back. No more pep boys for me

While having front brake work done the service intake person said after looking the car over the mechanic said it also needed ball joints and other parts for a total of $950. I got a second estimate at a nearby goodyear store for $ 700. Made an appointment. Went back to have the work done and after looking at the front end the mechanic said he would not put new parts on a car that doesn't need them. He greased the front end and sent me on my way. NO CHARGE! As for Pep Boys on US 1 in Fort Pierce,

Pep boys offer their staff commission on sales; when you take your car there is no fixed price for repairs. The staff gives you different and outrageous prices, obviously the more they charge the more commission they make. I was told)$150.00 to check my valve stem. DO NOT FALL for this. Pep Boys in Queens Village NY

I brought my car in for a tire change. Didn't call me all day until I called 6 hours later looking for an update. Said met me check on it and never got back. So I went there figuring it was finished to find out they didn't even have the tires to put on. They held my car without even looking at there inventory. So I left with a very dangerous car. Really inconvenient and a waste of time. Never go here

The one in Cathedral City, California, was nothing but great. The guys were really helpful, and Marco (I think that was his name.) was very pleasant and informative. Great staff, stuff is a little expensive but its PepBoys so i like paying for quality. Will come again.

I went to get an alignment that comes with a new tires that they didn't perform during installation of my tires, I was told that I can come anytime. But now Jason, the manager, said that it's only good for 90 days. My paperwork did not say that and he had the nerve to say, I will do it for 69 dollars, I said, I will spend a million bucks somewhere and not give them a cent! Will never do business with any pep boys ever again!

Called to see if my tires came in. Manager ordered them for me and said he would call when they came in. He never did. Employee on the phone was very rude and slammed the phone down before I could ask a question. Came in on Saturday morning to get tires.put on and same employee is behind the desk. Again very rude. Actually he made me very uneasy because of his attitude. I have been a customer of pep boys for 9 years and have never been treated like this and quite frankly am very disappointed. I will be taking my business elsewhere

I made an appointment for NY state inspection for 8:30 am and very clear checked the box to stay there and pick it up. On arrival, they say 15-17 cars are ahead of me and I need to drop off the car. When I asked that's the whole ide of an appointment, one of the two got aggressive and when I tried to ask for an explanation, one of the two guys flatly said the inspector called off and he will not do my inspection. He had the nerve to just hush me off by saying we dont have inspectors and leave if you want to. This is just unbelievable and unacceptable. If this is the way Pep Boys behaves with customers, it will follow the countless auto service shops vanished.

So I purchased road hazard as part of a $2,000 service a while back so I needed to use the road hazard for a flat tire I waited 4 hours and still not even close to pull in my vehicle in and starting I've seen workers with less tools do the same repair in 10 minutes. Sorry guys but I will be doing my repairs elsewhere from now on this is how the good companies go down

My personal experiences with Pepboys has been up and down. But the southern California locations really take the cake. During a routine inspection, they ran my friends completely restored VehiCROSS into a wall and after a lot of fighting only offered $4000 for it, which will not cover repairs or replacement including the restoration work. Deplorable. If you can, avoid them at all costs.

Well Pep Boys here you go! First- you charge $145 an hour in labor, ridiculous! I'm in Staten island and other mechanics charge $95 an hour. You're going to lose a lot of business because people here are looking elsewhere. You've lost a lot of clients already on Bloomingdale Rd. Next to Dunkin donuts. You should really do something about your rates because Pepboys isn't all it's cracked up to be! I had to give a rating of one. To bad there wasn't a zero option... That would have been my choice as many others.

Pep Boys Sterling Height MI My car needed rear shocks so i went to there website and they quoted 99.00 for 2 shocks and 34.00 to install. So I made an appointment. Once I got there the price changed to 99.00 for one shock but I printed a copy of there quote from there website. They agreed to give me the 2 shocks for 99.00 but charged me 100.00 for labor. I will never return to Pep Boys Do a google review search I am not alone. Bad Company