PepBoys

Took my car to Bordentown to get car fixed. 4th time stll getting stranded even after buying a battery. Refused them and advised by Area Manager we will get your car back fixed. They set me up with N. Brunswick store who had better attitudes - nice staff. But after releasing my car to me i reported the issue off car slowing down because of a 3 wire prong fo alternator. They said it was broken and repaired with special glue. Why in hell was it released knowing this. Still waiting for a call over 2 weeks to fix my car. Area manager left a message saying theyll call me when it comes in. This will be the 7th time from May to now 6/12 my car was in for the same issue. I need a refund..

I left Pep Boys after getting for brand new tires got on the parkway the whole car was shaking the whole front end wobbly and I made ait to pepBoys Toms River by the grace of God!,, stopped at their Pep Boys my car shaking if they put tires on my car they said you need new ball joints,,, I was at PepBoys for 4 hours listening to them curse the whole time in the fixing area give me my car back five hours later $900 later travel way still didn't seem right never went back been driving it like that for two years just had my car done by a professional which is also my cousin he said they never replaced the ball joints Get they lied!,, these are original parts they lie

PepBoys Toms River lied,,,,,,,,!,,,, They Get negative 1000 stars 900 dollars I paid them.

Place an order online to pick up at the Austell Road Austell, GA location. Went to pick up at the store and the manager tells me it was back ordered. I tried showing him an email I got from Pep Boys that it was ready for pick up. He walked off and wouldn't help me anymore. I had to get another employee to help me. He found my package there at the counter. This manager was no help at all at this store.
I filed a complaint with Pep Boys about it and they had the store manager to call me to fix it. I couldn't believe they had the person that I had the problem with to call me. It's been two weeks now and haven't heard from him or Pep Boys. This company doesn't care about it's customers at all. All they seem to care about is that you buy from them. They have gotten the last of my business. There's to many good auto parts stores out there that will treat the customer nice.

Pep Boys did a good job fixing my A/C in my Nissan Sentra. The wrong part was sent but Christian corrected the problem, with no extra charge, and got the correct part to finish the job. This is my 2nd time going to this location and have been satisfied. Location is Vestavia, Al. Thank you all.

Took my car for inspection ONLY
Pepboy say my functioning rear brakes is going bad.
Cost to change it $250.
They also told me my wipers going bad which I recently changed.
Wanted to charge me for Emission inspection which I specifically told cashier n mechanic I do not need.
In my opinion Pepboys near PHL airport will create issues just to fail your inspection thinkyyou will allow them to fix your vehicle at ridiculous service charges

Today is July 2 and I called the Pep Boys in Conyers Ga off Salem road to fix my tire which had a nail in it. I arrived and was greeted by all the workers in the store. The manager, I'm assuming was the manager was on a call but he mouthed to me that he would be with me shortly. Once he was done with his call he turned his attention over to me and got my truck right in. I waited less than a hour and when my truck was finished I was told NO CHARGE for patching my tire. The customer service was already at its highest but the kindness of the no charge made it even better. I've used this store several times and have always had a great experience but the crew today was amazing. Wish I had gotten names but it was the Pep Boys in Conyers Ga on Salem road and this took place at 1100 on July 2. Just want the credit to go to the ones who deserves it… THANK YOU!

Formerly LOVED Pep Boys. However this time they dropped a huuuuugge bombshell. Heard rumbling while coasting in my 2010 RAV4 SUV. Chuck was very kind to ride with me to hear the problem. He called it correctly saying it was my ball bearings. However, once checking it out, they claimed not to see/feel any "play". So Chuck said I needed tires and advised that I buy some. "Maybe that would solve the problem", he said. So I did. $700 later problem still existed. Took it back. They said to take it to the dealer. Dealer charged me $113 to confirm the ball bearings and said the job would cost $1600+.

If Chuck and the gang didnt want to assist me with the clearly diagnosed problem, they simply should have said they could not help me. I feel slighted, undermined, and cheated. I will never go back there again for anything and feel I should be compensated.
BLM

Bought an alloy wheel in September 2019 from Pepboys they sent the wrong wheel 3 times then nothing. Reached out one last time yesterday there reply, go buy another one from them.
DO NOT USE THIS COMPANY PLENTY OF PROMISES BUT NO ACTION.
CUSTOMER CARE THEY DONT EVEN KNOW HOW TO SPELL.
BE WARNED

Booked an appointment to have my AC checked and fixed at PepBoys PICO store. During the online appointment step, I entered my car model and year. When I got to PepBoys PICO store, I was told they will have it tested and then I will be contacted regarding additional fees related to the repair. After 1.5 hours, I got a call that they don't have the machine to test my AC!
So I left, without getting my AC checked, and wasted an hour and a half.

I was stuck up on May 29 2019. The mechanic broke my brake line and it cost me $650. I am so done with pep boys just want to stick you up and rob you! Please don't go here if u don't wanna be robbed!

No stars-0… I would not recommend this place to my fish:.FRAUDDDDDDDDDDD…DO NOT COME HERE. I REPEAT DO NOT COME HERE. HORRIBLE SERVICE FROM MANAGER STEVEN, KEVIN, and MECHANIC CHARLES.PAID OVER $2500 FOR FULL EVAL AND SERVICE AND NEXT DAY SAME PROBLEMS. NOW THEY WANT MORE MONEY BECAUSE THE WORK THEY TRIED TO DO IS POOR AND NOT UNDER WARRANTY…. FRAUD. HORRIBLE WORK AND THE WORST CUSTOMER SERVICE IVE EVER SEEN. PEPNOTS

Pageboy service is terrible their mechanics have no knowledge of what they are doing I went there for one thing and they have messed up my entire car and don't wanna whole law bility for it so they think that I should pay for what they missed up I will never use their service again nor will I recommend them to anyone

Pep Boys (Spring Hill, FL) site says: We take responsibility, deliver what's promised and honor commitments to our peers, partners and customers. We communicate honestly, openly and proactively with our peers, partners and customers.
Not True. Had picked up a nail in the road. Dropped my car off at 11:30. Told the fix would be done between 2 and 3 PM. At 4, I called and was told that my insurance claim had not been approved.
I called the insurance company and found out the call for insurance had not been placed (4 hours later). Received the insurance approval immediately (with Pep Boys on the line). On that call Pep Boys said "It does not get done any faster if you call it in". (so we {the customers} know where we stand. We are lower on line that the Pep Boys Staff. WE pay the bills, but are considered less that their staff.)
When I received up my car the repaired tire was set 6 pounds heavier than the other tires and beyond the rated range.
Pep Boys does NOT deliver what's promised. Does NOT honor commitments. Does Not communicate clearly. Considered their staff are better people than their customers.
This was fix a hole in a tire. What could go wrong on a more complex repair.

I am a fleet manager for a small cabling company in NYC. We decided to open a fleet account with Pepboys. BIG MISTAKE! 9 out of 10 locations would try to add on unnecessary and unrequested work. DO NOT TAKE YOUR CAR TO PEPBOYS, EVEN FOR AN OIL CHANGE! They will try to nail you for wiper blades, shocks, brakes and anything else they can think of courtesy of their "free" vehicle inspection in order to run up the bill. Service Managers are High School drop outs hired by Pepboys at low wages.

150 percent mark up on parts? Really? 400 dollars for a 200 part? Tell me my tires are EXPIRED and I MUST have new ones or the DOT will give me a ticket? Really?

Called before I went in and was told they had the four tires I was looking for "IN STOCK" and it turns out they only had 3, which they did not bother to tell me, while they were performing an oil change and removing tires from my vehicle the store manager had gone to another location to pick up the 4th tire needed and only after he had gotten back did the mechanic, not the manager, notice he had picked up the wrong tire! Was told since I had to wait or come back later while they went to get the correct tire that I would get the oil change for free for my trouble. After waiting for and hour the tire finally shows up and they put on. While checking out I am told the oil change would have on been free if I had gone and come back "not what I was told"! After paying I go out to get into my car and notice all kinds of residue on my rims, the stuff they use when putting tires on the rims, they didn't bother cleaning off after installing, the guy from behind the counter came out with a rag and did a cursory wipe and still looked like you know what! Said the heck with it and left. I will just do it myself! As the saying goes, if you want it done right do it yourself! Will never go back to Pep Boys again...

Needed new brakes, rotors and pads. Attendents helped me keep my cost low, and were very, very helpful! Highly recommend the Pep Boys, centerline in Knoxville!

Went in for tire replacements, something supposed to be painless considering the level of expertise they claim.
First, they returned me the car later although it was apparently working. Note: they didn't even have the good grace to put the spare tire back at its place.
After two days, while driving on the highway I started to feel vibrations coming from the passenger side front tire.
I went back to the same station which did the job of the tires. It came out that the RX front CV axle was damaged (?!).
Question: do you replace 4 tires, list an endless amount of check and sets and you do not notice a worn-out axle? Or you didn't do the job properly?
I agreed to provide aftermarket parts to speed up the job, and of course, they came back that the parts were not right although they were cherry-picked from the vendor. This added 2 days of delay with the job completion.
After the axle was installed, they claimed that a socket was damaged. 1 additional day.
After a profound apology of the so-called "store manager", I was supposed to get my car back today which of course didn't happen.
On top of everything the almost unexisting level of communication not only within the team but towards the customer also. To get an update I always had to call every day.
Save your time and money.

Dropped car off in May 2023 car overheating what told I would need new thermostat along with cooling system cost $1200. Back in June AC issue fixed that $1100. October car overheating once again. They said it was the plastic parts they replaced. Once again, they replaced the coolant system along with the thermostat. Charged me for labor $660.00 less $200 they discounted me. Picked up on Friday and on Saturday it happened again. Was stranded and had to wait 3 hours for AAA - twice in less then 48 hours...Pep Boys looked at it on Monday and said it was the water pump, which it was all along, told them to fix it paid $113 they gave me a discount, and picked it up on Monday. Tuesday morning, engine light comes on, told them I was taking to O'Reilly's to run a test and they said NO come here. Went in, the test they ran on the engine light came back saying it was my catalytic converter. WOW asked if they could fix and they said they do not do that in there shop. I had already had the car sold without the engine to CARVANA for $8500 and now they were going to only give me $4775.00. End up selling to CARMAX for $5000 lost $3500. Next day someone interested from CARMAX called to asked questions I asked why the engine light was on and they said from their test it came back oxygen senor which would have cost maybe $300 - PEP BOYS just want me to leave. Going to report to Better Business Bureau.

Took over 1 hour to install 1 tire on a 2wd pickup truck. Salesman could not understand to put the left front tire and wheel in the truck bed as it was actually my spare tire, then put the 1 new tire on the wheel currently in the bed and mount it on the left front. It took 2 guys 10 minutes just to get it up on the rack. Salesperson asked me to please sit down as I was watching their clown show through the window and making their "tech"s nervous.? I worked in tire stores for over 20 years earlier in life and I know incompetent workers when I see them.
An hour later I was finally told it was done although it was still in the shop and I commented that this was the worst tire install service I've had in over 50 years. The service manager Leo took great offense to my opinion and threatened to take the new tire off my truck. Also ripped a piece of paper out of my hands when I asked the salesman Nate for both their names. This guy was 100% out of emotional control. I might add that except for the last 10 minutes my truck was the only vehicle in their shop for work. I wonder why? BTW the Pep Boys Corporate Customer phone number just tells you it is not working and hangs up on you.
Like it or not, customers are entitled to an opinion of their experience at Pep Boys. Leo said I had insulted him by saying that. Gee, I wonder why their shop is almost empty and they closed down all their parts stores a couple years ago: Could it be from the outstanding customer service from staff like Leo?

My recommendation go anywhere else. I went here (the location on Elston), for the first time today. I was getting an oil change service. I had an appointment. It was estimated to take an hour and a half. I figured if it was a good place I have them look at my horn since it has stopped working twice in 2 years. An hour and half passed and no word, I went and asked about my car and they went and found out it hadn't even been started but it was next up. After another hour went by and I was getting kind of upset, I went to look and didn't see my car up there. The rep then came to tell me the technician was on break and I could come back tomorrow. After two and half hours of waiting is when they told me this, who in their right mind would come back. I also work all weekend. So not only did I leave their in tears, without any service done to my car, I wasted 2.5 hours and then drove 30 mins home unable to do my other errands since the places closed. The customer service was awful the fact that it took 2.5 hours and still nothing was done and I was offered to wait an unestimatable amount of time. And now I have to go get an oil change somewhere else obviously. Disappointed is an understatement.

Made an appointment on Monday for 3:30 on Friday to get my tires installed at 7:30 I still have not heard anything so I went to the store to see if it was finished the car was locked up the store was closed I guess I will not be going to work tomorrow morning thank you pep boys trotwood if I could give less Stars I would

Would leave ZERO star, but not an option.
REFERENCE: WARRANTY CASE #*******
I am so dissatisfied with the Customer Service I have received regarding the above-mentioned warranty case. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12,2023. I paid $1264.78 for all work and parts. On September 14,2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor is leaking at case half. So I contacted Pep Boys Customer Service on September 22,2023, and to date, November 10,2023, I am still trying to get CUSTOMER SERVICE. Yesterday, a check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So I have paid Pep Boys $407.59 for a working air conditioner for 30 days. This is wrong. I am a very, very unsatisfied customer and will never use Pep Boys again. I will let everyone know that their work, warranty, and customer service are all worthless.