PepBoys

Ethan Goober sure does has a funny way of being professional. I was in for a simple inspection yesterday, everything was fine outside of the dude running the front desk asks me for my keys (which I just handed to him / he misplaced). 45m later everything was good to go, or so I thought. I show up to register my car, and their Tech Timothy Williams entered the license plate number wrong, mixing up the letters. I called today for some assistance / customer service but Ethan Goober had other plans. This peeked in high school guy, Ethan Goober, refused to apologize for his tech's ignorant mistake and refused to take any accountability for said (dumb) mistake. If you see Ethan Goober, know that he's fake (super polite when you're paying) and miserable (unprofessional goober when you need help). No customer service, just told me to "Take it up with Pep Boys" and hung up. Yeah, okay. I'll take it up with Pep Boys, no problem, Ethan Goober.

Pepboys informed me that I needed a new alternator. I had a professional look at it and I didn't need an alternator at all my belt broke off. They also had the audacity to charge me a fee just to look at. RIP OFF

We ordered the part Pep Boys listed for our vehicle. Part wasn't even close to being the right part but even though it was totally their mistake they refused to take the part back brand new in the original box in the original packing.

I bought new tire there that was great. Then came back to get oil change in tire rotation. In some new rams with nothing showing on dash board. Drove my car home next day tire light came on. They put air in it. Reset. I was back there again with same problem
They said is my sensor in my tire. So I came they hade my car for hr half. Change the sensor came back on again. I came there three time seems like they don't have time fix what they put on my dash board. I won't to speak to owner. About this problem. I about fall on my faces running back forth. Seems stuck with tire light showing on dash board not now if I need air my tire. Please need help get this matter resolved. A blackwood

Would leave ZERO star, but not an option.
REFERENCE: WARRANTY CASE #*******
I am so dissatisfied with the Customer Service I have received regarding the above-mentioned warranty case. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12,2023. I paid $1264.78 for all work and parts. On September 14,2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor is leaking at case half. So I contacted Pep Boys Customer Service on September 22,2023, and to date, November 10,2023, I am still trying to get CUSTOMER SERVICE. Yesterday, a check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So I have paid Pep Boys $407.59 for a working air conditioner for 30 days. This is wrong. I am a very, very unsatisfied customer and will never use Pep Boys again. I will let everyone know that their work, warranty, and customer service are all worthless.

I went in for a wheel aligment and brakes which has a lifetime warranty. I get a call that the axle is leaking and needs replacement and is going to cost about $200 to fix it. I'm like ok change it. I get another call half an hour later - "we can't get your axle out, we will need to replace the hub axle assembly". I'm like don't do the work I'll come back for it later. "We damaged the hub trying to get the axle out so we can't put it back". How much is the hub? About $400. I went in thinking I was going to spend 300 to 400 dollars at Pep Boys and end up with an invoice over $1400. I had to fight to get a %10 off. I end up charging to my car $1294. I feel like if the mechanic was trying to get the axle out and could not they should have call me and say we can't get the axle out and if we try to force we are running the risk of damagin the hub assembly. Do you want us to force it out? That should have been the question.

I have been taking my vehicles to the PepBoys at 1795 Central Avenue Albany, NY for years! I have always experienced the most exceptional service every time I go. It's the knowledgeable, professional, friendly and trustworthy mechanics and staff that make the difference. They have always explained to me when and why a repair is needed when I bring my vehicle in, and NEVER sell me anything that I don't need! I would never take my vehicles anywhere else. Whether I just need a State inspection or a major repair, its PepBoys at 1795 Central Avenue, Albany, NY that I always trust my vehicles to. Thank you so much for all that you do! Great job!

I took my car to Pep Boys Germantown, MD rather than the dealer (big mistake) for a simple alignment check and possible rotation. An hour later I was informed that I needed 4 new tires (mind you I haven't driven my car more than a 100 miles a month due to Covid), brakes, an alignment, and tire rotation, totaling nearly 2,000 dollars. I guess I had stupid written across my forehead. I informed them I would buy a new car before paying them for any repairs.
I then took my car to the dealer for their 19 point check and found the car was in perfect condition, did not even need an oil change since I am seldom driving it.

Disgraceful, disgusting behavior. Be cautious when dealing with this company. They don't allow you to write bad reviews on Google or with Yelp. They will delete the review for not following the guidelines, which is basically, don't ask, don't tell.

The site is easy to use. Shortly after placing the order a costumer service rep called me stating there were problems with my card and that my order was placed on hold. She asked if she could go over all my information and make sure everything had been typed correctly. I was able to get it all corrected and my order was shipped out that day and was recieved the next day! I was so excited to have my tire put on and car going! If they had not taken the time to call it would have been a day before checking my email and realizing there was a problem with my order!

Took the car in for a check engine light. Found I needed a part that they did not have in stock. The car is used by my daughter who needed to go back to college and couldn't wait for the part. I was told to call the next time she is back and they would take care if it than. I called to get the part ordered and was told I called too early and I should call back the next week. Called again and told still too early and they hung up on me. Called again and was promised it would 've there for the one day window we had to work with. No part and no call. Went to the dealership and found out the parts they wanted to install did not exist in my car. They are liars and cheats and will never get my business again. Pompano Beach, Fl

Chris Manager for store on Walzem
Windcrest, Tx. Excellent customer service and attention to detail. Truly enjoyed my service with today. Thomas is an expert with tires exchange and repair. Quick and efficient with smile. Will recommend this store to family and friends plus Windcrest neighborhood as a whole.

On august 2020, at 1:00pm. I have appointment for car alignment, I arrived on time and I told the one who attended me that the car probably needs new tire, he replied that the technician will inform him what the car needs. After 2.1/2 hours of waiting they finally started to check my car., 1/2 hours after they given me an estimated up to $3,000.00 not including the tire.
I take my car another workshop, they changed the tire and did not need alignment, everything was fine, the problem was the tire.