PepBoys

A rider or a car enthusiast may love this site. I don’t think anyone else may love this site so much. This site deals with car accessories. PepBoys delivers the parts of a car as ordered by their customers. Thus you cannot find any good articles to know about a brand new car in this site. This is only for business.

I was not a fan of pep boys but I will not go anywhere else as long as Adam is there. I have 4 vehicles and Adam always gives me a choice on tires, service etc. He treats you the same whether you are spending 50 dollars or 500 dollars. He knows customers want a choice and options. He is very knowledgeable and I base all my decisions on his recommendations. Please tell him him what a great job he is doing. Its a pleasure to go to Pep boys in Berlin Ct. Thank you Arthur Hatje Newington Ct.

Went in early morning to get my tired repaired, Miguel Cartagena, help me get my car in and out fast. Answered my questions and gave me prices for things I need done in the future. Tire was repair and balanced. Took the time to check the other tires air and added air as needed. So grateful for also checking breaks. Thank you, and your team with this one car I need to be safe on the road.

Andy at Woodland Hills Pep Boys was SO great and even helped me by installing my windshield wipers. I'm a mom with a handicapped child and I had no idea how to install them. Rain expected here in California tomorrow. Sweet about it to and just genuinely nice. Since Covid, it's super awesome to see human kindness return!

While shopping yesterday, I was by the Pep boys in Surprise and asked if they could check my battery, which had started "acting up", while I was at the store next door. Fortunately, they agreed. I was told it needed replacement (it was 8 years old) and was able to get an appointment this morning. The service associate, Anthony T, went right to work and was done within 30 minutes, replacing my cabin air filter as well. Not only was he exceedingly friendly and efficient, but he willingly provided several discounts! I heartily recommend this establishment.

I just want to thank Rich and Nes for taking care of my SUV and putting me first. This is how all customers want to feel. It was my second time there in two days first for four tires then back for brakes. Thanks to everyone that works there. You guys are very patient and have a lot to deal with. But u keep it professional. Five stars here for west Hartford Ct Pepboys

They used to be a reliable place to get car repairs at a reasonable price. Not anymore. I've experienced worst customer service recently I made an appointment and when I arrived they told me they were booked for the day, as if it's not a big deal for them. I am very upset at the fact that this happened.

Just wanted to put out a great job to pep boys store 118 in Lakeland Florida…. They went over and beyond there jobs. My husband first went in with a flat tire by the weekend we had four brand new tires and we feel worry free. Do Not put up with big companies blowing smoke up your tail pipes. Go with Pep Boys store number 118 in Lakeland Florida. Awesome job thanks Tracey and Jerry Keeling

PepBoys, Smyrna, GA, is a relatively new location, (originally a Just Brakes site) but it has quickly become my favorite go to auto shop in the city. Apart from the all around great customer service from store manager to the mechanics and experts who actually worked on my cars, I have found them to be super helpful, honest, polite and dependable. Not only did they honor my 7-year old Just Brakes contract with a flawless brake job, the Boys also helpful me out ever so kindly and pleasantly with some extra little interior repairs on my car for no extra charge! It is great to have this dependable and fair minded store in my neighborhood!

Went to the Pep Boys in Chandler, AZ on Arizona Ave. Even though it was getting close to closing, Ernie provided me with quick turnaround service on my Audi and got me back on the road in no time. Really appreciate people stepping up nowadays. I'll be going back next time I need service. Thanks Karl J.

You can't go wrong getting your repairs done here. We are from out of town, when the alternator went out and they got us a better price, and more timely repair than anyone else closeby! May did a great job providing professional service at a good price. They care about their customers, and will do what they can to help you. This was our first experience with Pep Boys, and we will go there from now on!

Don't bother making appointments with these guys. I show up ten minutes early for an alignment and am told I'd have to wait two and a half hours before they could even start on the service. When I contacted customer service to complain about the issue I'm told that setting online appointments shouldn't be done - that if I wanted to get a real appointment I need to call the store and do it directly.

Complete waste of time. Now I've got to go take another half day off and get it done somewhere that knows what the meaning of scheduled service means..

I ordered 4 tires on Black Friday. Their by 2 get 2 free deal. Few hours later I called to verify my appointment. I was told they do not have the tires in stock and I would have to wait until they came in. That was 8 weeks ago. Still have no tires. All they can do for me is sell me more expensive tires and give me 100 dollars off. It would be 400 dollars more than the tires I ordered. Horrible experience. I will never go to pepboys again. It was nothing more than a scam so they can upcharge you to another product. I ended up going to Firestone.

Significant Deficiencies: Arrived 15 minutes ahead for a scheduled appointment, no one in line, yet it took 10 minutes to check in. Communication extremely poor to non-existent for entire process. Text notification disconnected from actual process. The waiting room blasts non-stop mind numbing sales infomercials. The place wasn't busy. There was one other customer in the waiting area when I arrived, one when I left. Reasons for poor service not apparent. Poor morale? Lack of skills or training? This was my last trip to a Pep Boys — ever.

David always takes such good care of us! So much so that when my daughter had a flat tire, he stayed late so that he could make sure she was safe! We won't go anywhere else! He is the reason we will always be loyal to Pepboys. Thank you David for all that you do! We are grateful for you!

They guess what the problem may be without giving your car a proper diagnosis they quote you an obscene amount of money and then tell you that they just want to let you know that their service may not fix your problem and it won't be their fault?

Horrible service... went poor in new hubs and bearings. They have me back the car pulling bad steering wheel not straight, after they so called did the alignment... any way the manage was pissed cause i took it back. Long story short three days later and they couldn't do the alignment still posted for the service with no compensating for not being able to do alignment and also broke two rear door window guard.

The guys at 44th & Wads. Are unusual. They had the opportunity to take advantage of my car woes, and instead, empathized with my situation and honestly claimed they could not find anything wrong with the car. They thoroughly checked all systems, reported no problems, and when I asked them what I owed them, the Manger said, "No charge". I've trusted Pepboys for years, and will continue to do so. Thanks guys, stay safe.

On Saturday September 12, I went to Pepboys on Bustleton Ave in NE Philadelphia for oil change and they called me and said more work need to be done, and gave me an estimate. I ended up paying $1102. 52 for the tie rod end, tires etc... they were supposed to stop the noise that we heard for quite sometime. Two days after the car was making the same noise. This time the guys said that I have to pay another $1000 or more to replace the axles and so forth. They refused to fix my Forester because I disagreed with them on paying again. I will never do business with them again.

My car holds 5.7 quarts of oil. I got the bill and was charged for 7 quarts. This was after waiting over an hour longer than they promised for a simple oil change. The time wasn't all that big a matter, but theft is a big problem. Also have no idea what a "1 Step Fuel Sys Cleaner" is but was charged for and never asked for it. Never again to any Pep Boys, but especially not the one in Yulee, FL.

DO NOT RELY ON PEP BOYS
Damaged one alloy wheel on bad pave surface. Pep Boys had the correct wheel.
5 months 3 wheels still wrong fitment, then after numerous emails like this

In order to ensure we send the correct bolt pattern for your vehicle, may you please provide us with the year, make, model, and engine size for your vehicle? We hope to hear from you soon as we would like to assist you with this in a timely manner.

I get a notification of a refund soon after the above email. Can't get correct wheel pattern due to trim of car? The bolt pattern is the same on all trim levels of my car?
No reply after that.
Problem is Pep Boys are the only stockists of the brand of wheel I need. No concern of Pep Boys.

My advice - look elsewhere for your parts, they don't care and will leave you high and dry.

I took my vehicle to the East Norriton location for a simple oil change and they not only damaged parts on my vehicle but other parts are missing as well (photos of proof). I have reached out to the location, as well as the corporate location and no one has answered me in over a month. The location I took my vehicle to was supposed to watch the video, but conveniently the video system was down. If you want your car to be messed up and get no response or replacements of the damaged parts, then feel free to trust PepBoy's for that! Also, oil was leaking because they did not close it properly!

I'm a resent pepboy customer and would have to say my past visit was outstanding the employees were very friendly and went above and beyond with helping me at the time. They found out what was wrong and fixed my problem that day. They always had a smile on their face. I would like to say thank you to store 69 in Raleigh!