PepBoys

On March 10,2025 my daughter went to Pep Boys in Richmond, VA to have new tires put on her car and have it aligned. I ordered the tires online and set the 9:00am appointment time online. I, Charles Gendrow, made the appointment and paid for it!
My daughter arrived a few minutes early, and sat there waiting. At 10am, when the car hadn't been touched, she asked about that. She was told that earlier appointments were still being worked on... In summary, she sat there for FOUR HOURS to have tires put on her car. She was told the alignment could not be performed due to other work that the car needed.
The work was paid for, she was given a receipt and left for her work appointment. I was charged for an alignment that was never performed! I can provide the receipt.
I had just made a complaint through the Pep Boys automated system and the manager, Buddy Wallace, called and left a message: Buddy stated he was leaving for the day (3-11/25) but he wanted me to call back about my daughter's wait time, as he "can definitely make sure we can get that taken care of." He also wanted to "credit the alignment back to you."
Buddy Wallace knew I was charged for a service not provided, yet he STILL hasn't refunded the charge--he has my debit card info, all he has to do is issue a refund. But he hasn't. When I called this morning (3-12-25), Buddy started yelling at me, stating my daughter said "she was dropping the car off and somebody would pick her up." I stated that was bull$#*! and Buddy started yelling louder. I explained I wasn't cursing AT him, I was saying that statement was not true. I made the appointment for 9am for a reason! Buddy continued to yell, I asked him several times not to yell at me and when he continued to do so, I hung up.
Now, I am going to continue this complaint as high as I can, including to anyone in the media who will listen to me. I am also going to sue for being charged for services not performed.

I purchased tires online and had them delivered to my local Pep Boys. Unfortunately, I mistakenly ordered the wrong size, so I immediately returned them. My local Pep Boys told me they would keep the tires, but I needed to call the main Pep Boys number to get a refund. I did exactly that as soon as I left the store, and they assured me I would be refunded.

It has now been TWO MONTHS since I purchased those tires, and I still have not received my refund. I've called at least six or seven times, and every time, I'm told the same nonsense:

My case has been "escalated"
They've assigned a case number
Someone will call me back (spoiler: no one ever does)
They repeatedly transfer me to the so-called regional director—the only person who can supposedly handle my refund—but it always goes straight to voicemail. I leave messages, and still, no one calls me back. This "regional director" is clearly beyond incompetent and should be immediately fired.

The lack of professionalism, accountability, and basic customer service at Pep Boys is staggering. I am now paying interest on tires I don't even have because Pep Boys has failed to issue the refund I was promised. I've had to file a discrepancy with my credit card company, and my next step will be contacting a lawyer to seek compensation for the stress and financial burden this has caused me.

Pep Boys, this is absolutely unacceptable. FIX THIS NOW.

This is a follow up to my first review in 2023. After many months (since September 2023) of promising to replace my center cap, I finally received it for my Audi convertible. Today is October 7,2024 and for the first time since installing the new tires at Pep Boys, I had my brakes checked out, which meant I had the tires pulled. Fortunately, I was there when the mechanic pulled them. Guess what I found? On one of the other tires, they had broken all of the plastic prongs on the center cap and taped it on with what looks like black electrical tape. Of course I took photos, but no sense in going back to them. They will just deny it. They had probably done the same with the center cap that came off immediately, but this one happened to stay on. Moral of the story...never, ever go to Pep Boys unless you want your car destroyed.

Beware! Pep Boys is terrible.
If I could give them 0 stars, I would.
Customer service is horrendous.
Took my car in 4 times to get the AC fixed.
They just kept saying it was a different problem and charged me thousands over the course of a few months.
Guess what, AC is still not working and they want to charge me another $800.
Avoid this repair shop at all costs!

Had AC compressor replaced. 1300 miles later AC doesnt work. Went to different Pep Boys he says (not knowing Pep Boys did repair) that whoever did the repair should have replaced the gasket but didnt, and the old 1 failed. Long story short I wanted a "free gasket" and they charged me $300. Took complaint all the way to Corporate, no satisfaction. I am now a customer of Dunn Tire.

I took a car to pep Boys and was greeted by ASHLEY R and was very impressed by her attitude and knowledge of a car.
After I received an estimate, I went to store next day and talked to MILTON D, he explained what needed to be done and I told him to do only what is immediately needed, he worked with me and gave a renewed estimate and car was repaired to my fullest satisfaction.

Called to see if my tires came in. Manager ordered them for me and said he would call when they came in. He never did. Employee on the phone was very rude and slammed the phone down before I could ask a question. Came in on Saturday morning to get tires.put on and same employee is behind the desk. Again very rude. Actually he made me very uneasy because of his attitude. I have been a customer of pep boys for 9 years and have never been treated like this and quite frankly am very disappointed. I will be taking my business elsewhere

I made an appointment for NY state inspection for 8:30 am and very clear checked the box to stay there and pick it up. On arrival, they say 15-17 cars are ahead of me and I need to drop off the car. When I asked that's the whole ide of an appointment, one of the two got aggressive and when I tried to ask for an explanation, one of the two guys flatly said the inspector called off and he will not do my inspection. He had the nerve to just hush me off by saying we dont have inspectors and leave if you want to. This is just unbelievable and unacceptable. If this is the way Pep Boys behaves with customers, it will follow the countless auto service shops vanished.

I bought my daughter two tires in Oct 2023 and by March 2024 already having to replace those tires. Both tires same damage on sides. Only two employees and they abruptly closed for lunch at 12pm-1pm. Unprofessional, slow and rude. Never deal with this company again!

-1 stars if possible Went to go get a starter initially installed and the staff/experts said it was the alternator from the diagnostic test that I paid for read. I told them it was the starter and still said it was reading in good condition. They installed a new alternator and still had the same problem I initially went for. They won't reimburse me on something that was clearly their fault. Alternator was still good so I paid for a part that wasn't needed and now they are charging me for the starter! Worst place ever. They love to give you the runaround and won't contact you.

Horrible... many reviews just like my experience. They make an appointment for you, which ends up being meaningless as they do not honor it. Wasted TWO days waiting for service, even with an appointment, and ended up going elsewhere. The local manager at the Robinson Township PA store could not have cared less. When I wrote national PepBoys customer service they lied about leaving me a phone message. Do not give your business to PepBoys. They no longer deserve it. So sad what has happened to this once good company.

I have gone to Pep Boys for years. Had many problems new? Tires blowing out in 2 months the other one started to split had to stop and get spare put on at the closest place I could find. The tire dealer said it looked like a re-cap. I bought them as new tires, how can this happen? They did replace all of them with a better grade of tire. Then the battery was only 6 months old and a cell went out in it. A while ago my engine light came on and I went into Pep Boys and they did a test for '$100.00 The quote was over $950.00. The car is only worth $500.00. I live on a fixed income no way could I afford there charge. I called a friend at Auto Zone and he referred me to AAmco. Same work done for under $350.00.

I want to report the terrible service I received at your store at 2524 N Scottsdale Rd, Scottsdale, AZ *******

I am a long time customer, been to this store many times for parts and have had 2 of my cars repaired there.

Worst experience ever. Went in yesterday, Brandon, the manager, told me they would not have time till today at 4.

Went back today, Gayle, tells me they are too busy.
There was no, i am sorry, no i can fit you in tomorrow, nothing, just we are too busy.

Asked for the manager, got Brandon. He tells me, his guy is out for lunch (@4pm) and i should stand around next to the cash register till this fellow returns.

Never got a single apology. Totally rude behavior, i guess they have too many customer.

I can help, i will never go back again.

This is definitely the place i recommend, that is, if you want to be treated with terrible customer service. Not cheap, not fast, but very rude

I am a disabled veteran, with the most unimaginable experience I have ever had in my entire life. I had bought some brand new wheels for my car and wanted to get tires mounted on them. Seems simple enough right. Unfortunately my brand new wheels got damaged in the process after I was reassured that they won't be. Pep Boys fully accepted responsibility for the damages without hesitation but I have yet to receive reimbursement for the money I spent to get them fixed since November of 2019. I have called, emailed, and called some more. And all I get is a runaround. Stealing money from a customer should be a criminal offense, that should have fines and penalties attached to it. I'm not sure who can or will do anything about this but I wanted to let my fellow Veterans how they treated one of your own.

After waiting for about 2 hours, Pep Boys installed two tires for a total of $153, which included a labor charge of $135 and an install fee of $17. They didn't provide a written estimate beforehand, and the advertised price of tire install was "as low as $15.99. So I felt a little scammed as I could have saved money by going to a smaller tire shop that only charges a small fee for tire installation. I learned a valuable lesson about researching prices and being aware of hidden fees.

My appointment was at 10 to get my AC checked didn't get my car on the rack til 11. Once they finished at 1, all they said was you're good to go didn't tell me the diagnosis. When I arrived there I had some air, when I left I had none. I called back to ask what happened and they said I need a compressor. I'm trying to figure out what they did for it to stop completely. Customer service and scheduling of appointments is terrible. Not to mention how they pick up the phone and call people when they're checking you out. I have an account there but once its paid off I'm so done with Pep "bad" Boys in Foley Alabama.