• PerfectGlasses.co.uk

PerfectGlasses.co.uk

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Overview

PerfectGlasses.co.uk has a rating of 4.0 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 16th among Eyeglasses sites.

  • Service
    38
  • Value
    37
  • Shipping
    37
  • Returns
    12
  • Quality
    34
9
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How would you rate PerfectGlasses.co.uk?
Top Positive Review

“Great price”

Carol M.
11/4/20

I needed bifocal reading glasses only for work and these were easy to order and very competitively priced. Delivery takes a while and I wish I had seen an option for the glass arms to have sprung hinges as they would be better if they gripped my head more. The product in every other way meets my expectations.

Top Critical Review

“Summary: Okay...”

Tom B.
5/9/12

Summary: Okay... but be very careful! Little bit dodgy. I got what I ordered after three weeks. They take an incredibly long time to deliver glasses. Also, don't give them your main email because they appear to either sell your email to other vision companies, or use their sister websites to spam you. You can expect to get several emails a week from a range of companies after signing up, even if you didn't request it.

Reviews (309)

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customer service (34)
Thumbnail of user carolm1308
GB
1 review
0 helpful votes
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November 4th, 2020

I needed bifocal reading glasses only for work and these were easy to order and very competitively priced. Delivery takes a while and I wish I had seen an option for the glass arms to have sprung hinges as they would be better if they gripped my head more. The product in every other way meets my expectations.

Thumbnail of user pauld124
GB
1 review
0 helpful votes
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September 17th, 2015

Every part of this experience worked really well. Options clearly laid out on the website, helpful additional information, very speedy delivery after ordering and great product when it arrived. Where else can you get a spare pair of occasional glasses for under £10?

Thumbnail of user rachels208
Malta
1 review
0 helpful votes
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February 13th, 2018

Amazing service from PerfectGlasses.co.uk - A great range of prescription and non-prescription glasses available on the website, including designer brands at discounted prices. My glasses came well packaged and arrived fairly quickly too! Would recommend.

Thumbnail of user hasinm
GB
1 review
1 helpful vote
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August 24th, 2015
Verified purchase

I ordered my rimless glasses from perfect glasses as they provide excellent value- a fraction of what you would pay from a high street opticians - easy to check status of your order online.

Often worried about if the prescriptions are going to be correct when ordering online but perfectglasses got that right exactly - started wearing them the same day.

Thumbnail of user paule153
GB
1 review
5 helpful votes
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December 18th, 2015

Firstly tried to charge 4 times the price of anyone else for prisms.
Now have still, after 6 months, not replaced a frame which broke after a month's use, despite promising to do so, the only frame they sent for me to re-glaze did not fit.
This company is based in India, using an outsourced Customer Service company. If anything goes wrong you haven't a hope. And, since they ship through the Gulf states they CANNOT deliver in 2-3 days as they imply on their web-site.
In short cheap, nasty & dishonest.

Thumbnail of user patrickm73
Germany
1 review
0 helpful votes
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August 11th, 2014

I have ordered 6+ pairs of glasses from perfectglasses so far and they are all exactly as I expected. I usually order the frames that are £25 or more, the quality is noticeably better than the super cheap frames. I enjoy spending a couple hours on a random Sunday and choosing 2 or 3 different styles to add to my collection. Why be stuck with just 1 frame in your life? (although that is what would happen if I went to a high street). Regarding the complaints about customer service, they are very clear on their website that this is a custom order and you must verify at least twice that the prescription you entered is correct as provided by your optician. I have never had an issue regarding product description to return or speak to customer service, so I cannot comment on their return policy. 1 tip, ALWAYS look out for the free coatings that might be available while ordering.

Thumbnail of user catheriner394
GB
1 review
0 helpful votes
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September 22nd, 2020

Chuffed to bits with my order earlier this year.

Quick delivery and great quality, i was a but nervous as I'd never ordered glasses online but I'll be back and have already recommended the site to people.

Thumbnail of user tomb35
GB
1 review
0 helpful votes
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May 9th, 2012

Summary: Okay... but be very careful! Little bit dodgy.

I got what I ordered after three weeks. They take an incredibly long time to deliver glasses. Also, don't give them your main email because they appear to either sell your email to other vision companies, or use their sister websites to spam you. You can expect to get several emails a week from a range of companies after signing up, even if you didn't request it.

Thumbnail of user michaelh312
GB
1 review
0 helpful votes
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January 13th, 2017

The online site i found easy to use with a good choice of frames, lenses etc. The prescription entry was easy enough too, and the price keen. The glasses quickly arrived via DPD (great as they give a 1 hour delivery slot) and are absolutely fine. I would have no hesitation in using PerfectGlasses again!

Thumbnail of user dalem30
Netherlands
1 review
0 helpful votes
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August 12th, 2014

This was my best experience shopping for glasses ever. It was much easier to find the perfect frame than in any store, as the frame search results can be limited by many criteria, and exact size specs are given. Also, in the store I cannot see myself while trying on new frames, as my vision is not good enough. Therefore, the try-on feature online is great for me. I was a little worried if everything would turn out alright, as it was my first time to order glasses online, but the prescription came out perfectly. Not to mention that the price was only a fraction of what I would have paid at the store! I highly recommend perfectglasses.

Thumbnail of user bazekielg
Italy
1 review
0 helpful votes
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August 13th, 2014

I have three people who where glasses in our home. It's great to have a place to get affordable glasses these days. My parents are constantly losing them, at £15, it makes it easier on the pocket book. I order them at least every 6 months and always 3 pairs each. I can't imagine what I would without perfectglasses. I have never had a bad experience, will continue to come back. The first time I was a bit skeptical, not a concern after my first order. Great quality, styles and price. You cannot go wrong with perfectglasses.

Thumbnail of user katm37
GB
1 review
0 helpful votes
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February 25th, 2017

A great, easy to use site. Lots of choice for all budgets and speedy delivery. I like that you can get the glasses with or without prescription. As a contact lens wearer it allows me to mix and match as needed. Would use again :)

Thumbnail of user barryh31
GB
2 reviews
2 helpful votes
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October 17th, 2015

Excellent site... easy to use and straightforward ordering procedure. The two pairs of prescription glasses that arrived quickly were well packaged and have proved to be very comfortable. Thank you for your prompt and efficient service. I am about to order two more pairs! The discount offered is particularly attractive!
Barry Hart.

Thumbnail of user johnm1001
GB
1 review
0 helpful votes
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February 21st, 2017

This was my 1st venture into online glasses. My local optician had no problem providing me with a copy of my prescription. Decided to try Perfect Glasses. Kept in touch with them at various points throughout the process, to assure myself that they were contactable, which they were on each occasion. Also received advice in relation to the strength of my prescription and affordable options that I should consider re my order. All in all, a professional service from people who are worthy of what they are doing. Well recommended

Thumbnail of user davidr110
GB
1 review
0 helpful votes
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August 27th, 2014

Absolutely wonderful customer service! I was happy to have someone email me to confirm details about my prescription, making certain a common typo or easily confused decimal placement was accurate before moving forward.

I appreciate their thoughtfulness and quick response. I will definitely be ordering again and have recommended them to friends.

Service
Value
Shipping
Quality
Thumbnail of user dianeh17
GB
1 review
1 helpful vote
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August 20th, 2014

We saved a lot of money and the quality is there. Lots to choose from! Was a little weary about ordering glasses over the internet, but after making the purchase at Perfectglasses, I am sold. All my glasses purchases in the future will come from Perfectglasses. The lenses are picture perfect and the frame is well constructed. With proper care these glasses should last for quite some time, or until I decide in the future I want a new style ( which I highly doubt), and decide to retire this pair. Do yourself a favor and purchase your next eye glasses from Perfectglasses, you will be glad you did.

Service
Value
Shipping
Quality
Thumbnail of user jamesh212
GB
1 review
0 helpful votes
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September 24th, 2015

My somewhat unusual prescription caused some delay in completing the order. This was understandable and I was pleased with my spectacles: correct prescription, good fit, attractive appearance and all at a very fair price. You can't really go wrong.

Thumbnail of user vanessac12
France
1 review
0 helpful votes
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August 12th, 2014

My cousin turned me on to perfectglasses. The cost savings is incredible. While I would prefer to try on real glasses in front of a mirror where I can see the actual size, shape and colour, I'm pleased with the results but it still takes me hours to decide on which frames to buy, but they're cheap enough that I can afford more than one. Great sale this summer. I bought my first pair of prescription sunglasses and their great!

Thumbnail of user michialf
GB
1 review
1 helpful vote
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April 6th, 2014

I found the company very good. Spectacles. I ordered were rimless titanium and cost with everything about £48, the same glasses and quality from the opticians would have been well in excess of £300. The order took about eight days to arrive. I have ordered another pair to keep as a spare in the car. At these prices you can afford the luxury of having spare pairs dotted around the place. If you are like me for ever losing them.:-)

Thumbnail of user leftyp
GB
1 review
0 helpful votes
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December 26th, 2016

I think I have now had three pairs of glasses from them and they've been good value for money. I've recently taken delivery of a replacement pair and the rubber cushion had fallen off on one side. No problem, they are sending me out a replacement in the post. Would recommend.

Thumbnail of user davidr356
GB
1 review
0 helpful votes
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March 7th, 2017

After a little delay to dispatch my glasses I was very pleased with them when they arrived. The savings on high street prices are amazing, even with extras like react alight lenses and thinner lenses the price was half from my usual supplier.

Thumbnail of user ianm110
GB
1 review
0 helpful votes
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January 12th, 2017

I required two pairs to the same prescription. Because there was only one of my preferred frame in stock, I had to order two different frame styles, and enter the prescription twice: tedious, but not too bad. I received a follow-up call inviting me to upgrade from standard lenses, to which I agreed, but I am not convinced that there was much benefit to vision as a result. The glasses arrived very quickly, well packed and in good condition. Of course I have no way of measuring how well they match the prescription, but the two pairs are seemingly identical, and (almost) compensate

Thumbnail of user pennyf19
GB
1 review
0 helpful votes
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October 8th, 2017

I got some frames from Perfect Glasses a couple of weeks ago and I am so impressed! Delivery was quick, they were well packaged to prevent damage in transit, and the glasses themselves are great quality, really strong and don't feel cheap at all. Definitely going to be returning in the future when I need some more!

Thumbnail of user michaelp2627
France
1 review
0 helpful votes
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September 29th, 2020

I made an error on my prescription, my fault. I therefore returned them and paid for new lenses. Nothing happened. In the end I sent 3 follow-up chaser e-mails over the next few weeks - fobbed off with "We'll chase the laboratory" type replies.
When they finally arrived they are perfect, and i am very pleased with the glasses.

Thumbnail of user caroleh23
GB
1 review
0 helpful votes
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March 16th, 2017

Needed a cheap pair of glasses urgently after breaking my own. So perfect glasses came to mind with its easy to use website ordering was simple and the speedy delivery made sure I was without glasses for only a couple of days.
Great value for money. I would recommend this company

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From the business

At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!

Business History

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!

It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!

Company Representative

Thumbnail of user retaild
Shawn K.
Manager - Compliance

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