PerfectGlasses.co.uk

notsoperfectglasses.co.uk

I live in France so ordered the glasses in perfect time so that I could pick them up on a trip to the UK, the glasses never turned up.
17 days after the payment was taken notsoperfectglasses.co.uk e-mailed me saying there was a problem, could I resend the prescription which I did. I also asked them to let me have a cost to mail them to France because I had now returned home, they asked for a shipping address and I gave them my French address. They mailed them to the original UK address.

Late October one of the nose pads fell off somewhere so I e-mailed notsoperfectglasses.co.uk saying, to save both me and you the mail cost of returning the complete glasses, could they pop a nose pad in the post and I would fit it.

The reply was yes, but I will need to pay the postage, I replied that the glasses were barely 2 months old and that they were still in warranty.
notsoperfectglasses.co.uk would not budge on the mail issue. I copied them a section of the Sales of Goods Act that states "the supplier bears any necessary costs including postage to repair faulty goods.

notsoperfectglasses.co.uk wrote back to say that online transactions are governed by the Distance Selling Act, and that the glasses do not carry any warranty, nor does their website claim that they do. I wrote back to say that the Distance Selling Act states that it is in addition to your other legal rights, including guess what The Sale of Goods Act.

That's when they stopped replying to my E-mails, my last e-mail today bounced back saying their mail server is full.

Customer loyalty can be enhanced when a company takes a complaint and deals with it effectively, in this case sadly not so. I buy about 1 pair of glasses a year, never again from notsoperfectglasses.co.uk.

AA France

Glasses were light and comfortable; they were good value. Delivery slow but could have been COVID19.

I have now had a pair of prescription glasses and sunglasses and I couldn't be happier! The quality is amazing!

Very beautiful glasses, high-quality, good service I reccomend perfectglasses.co.uk., if you want to get high-quality services. Thank you :)

My experience with perfectglasses has always been very very good, very helpful, very curtiouse and no problems. Will use again without question.

Really easy to order from, love the "Try on" tool. Really happy with services and completely in love with my new sunnies!

Easy to order and glasses delivered in resonable time frame have used for both myself and my wife for spare glasses

Great glasses, very quick delivery, they were a true bargain.
I have already recommeded to friends and family!

My experience with the company has been excruciating to say the least, and eventually led me to report them to the trading standards. Long story short, the company has absolutely no regard for quality and it is not a UK company as the website claims. There is no physical office at the address listed on the website. All correspondences are forwarded to an address in India. For those who are interested, here's a timeline of what happened:

1) April 7: placed order for one pair of designer glasses and another complimentary pair
2) April 22: in response to my email inquiry, replied that 'I can confirm that your order is ready and it will be dispatched within 2-3 working days'
3) April 28: still no sign of glasses and called customer service--was informed that the delay was due to glasses failing quality checks. (I thought the order was ready?)
4) April 30: three weeks after the order was placed, they decided to tell me that the complimentary pair was no longer in stock--'I regret to inform you that we are currently unable to fulfill the order you placed with us as we discovered that the frames you ordered, of which we had only 1 left in stock when you placed your order, are in a damaged condition and unfit for use.'
5) May 4: received the designer pair and the complimentary pair also came about a week later. Felt disorientation wearing them but thought it was normal since this was a new prescription.
6) June 1: finally gave up trying to get used to the new glasses and took them to my optician (should have done that earlier but I was busy with exams and I wear contact lenses during the day). Was told the pupillary distance was off by about 10mm. Sent the glasses back for replacement the next day.
7) June 30: after the usual delays, one of the replacement pair was received. To my consternation it was still off. This time the PD was off by 8cm. Not bad, just give them 4 more attempts and they will finally get it right
8) July 1: I went to their office address and only found a company that leases out mailing addresses. Asked the clerk and was told the forwarding address for perfectglasses is in India.

I have spoken to Consumer Direct and the company is currently being investigated by the Trading Standards.

Glasses I ordered look AMAZING & arrived quickly. I ordered 2 pairs & im already looking for a 3rd! Be nice if they introduced a loyalty scheme.

"DO NOT USE UNDER ANY CIRCUMSTANCE" They are unreliable and virtually impossible to get a refund from, when they got it wrong in the first place!

Please be aware, there are some really good online prescription spectacle suppliers... but Perfect Glasses is NOT one of them! Keep your hard-earned money in your pocket until you have done some thorough research and check all reviews. There are lots of reviews that will tell the same story as mine in relation to their Perfect experience. Now it may possibly be that if you were to order an ordinary bog standard pair of specs with no additions they could get it right, but I won't be taking a chance again! My order was placed for polarized prescription sunglasses on March 2nd. I received them after a couple of weeks but the coating was patchy so I had to return them. Amazingly they said that they were not able to make polarized lenses with the plain black frame I had ordered so suggested that I choose a frame-less design, oh yeah. And I'd have to pay more! I chose not to send any more money, and I really didn't want frame-less! And so it's gone on, and on, and on! This is a long winded story and I will not bore you with it all! After many, many weeks of expecting the company to resolve the issue, I asked for my money to be refunded, they then decide that my original choosing CAN be remade, and they will be "perfect"! Although I have said that I do not want them, they tell me that they have been dispatched. It makes no difference though, I am taking the matter further.
I was not surprised to find that this Company has such a poor satisfaction rating, I just wish I had read all the on-line reviews that are available prior to placing my order, rather than just relying in the reviews posted on their own website... BIG mistake! I found the service provided by Perfect Glasses amateurish in the least, they are less than truthful, with no Customer Service to be talked of! You will be fobbed off with the same delaying tactics that have been mentioned by other reviewers. And as has already been said, the "no quibble" promise means zilch!
I have read from other reviews that the company is based in India. That would make no difference to me, but it would explain the poor delivery and transport times. Whether it be India, London or Timbuktu, as Consumers we are all entitled to an acceptable level of service! You won't be getting it from Perfect Glasses though!
Update: after I posted my review (above) last week I finally got my refund!

These specs are an amazing bargain. Designed specs, great service and fast delivery excellent.

Made a change to my order a day after ordering and my request was fulfilled

Con website - I ordered and payed - and NOTHING. No response to calls/emails nothingm Am reporting to police.

Good glasses - terrible glass case - refused to replace the glasses case unless I paid the postage!

So easy to order, quick delivery and excellent value

Great communication. Best experience of buying Specs on line thus far.

Quick service on a pair of prescription sunglasses. Quality product.

I a world without idiots - all other companies would be this good

Seamless process from start to finish. Very impressive and great value for money

Quick accurate service, good price - very impressed

Amazing glasses in unbelievable price! Will surely recommend to others!