• PerfectGlasses.co.uk

PerfectGlasses.co.uk

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Overview

PerfectGlasses.co.uk has a rating of 4.0 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 15th among Eyeglasses sites.

  • Service
    38
  • Value
    37
  • Shipping
    37
  • Returns
    12
  • Quality
    34
9
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How would you rate PerfectGlasses.co.uk?
Top Positive Review

“Great price”

Carol M.
11/4/20

I needed bifocal reading glasses only for work and these were easy to order and very competitively priced. Delivery takes a while and I wish I had seen an option for the glass arms to have sprung hinges as they would be better if they gripped my head more. The product in every other way meets my expectations.

Top Critical Review

“Summary: Okay...”

Tom B.
5/9/12

Summary: Okay... but be very careful! Little bit dodgy. I got what I ordered after three weeks. They take an incredibly long time to deliver glasses. Also, don't give them your main email because they appear to either sell your email to other vision companies, or use their sister websites to spam you. You can expect to get several emails a week from a range of companies after signing up, even if you didn't request it.

Reviews (309)

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customer service (34)
Thumbnail of user geoffreym20
GB
1 review
0 helpful votes
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October 17th, 2015

Really pleased with sun glasses. Would have been 5 stars but there was a delay in the processing. As a result the promised delivery date was passed however the situation was quickly sorted by the customer service team and arrived before my holiday..

Thumbnail of user johnb795
GB
1 review
0 helpful votes
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February 17th, 2017

I have been using Perfect Glasses for a number of years now and never have had any issues or problems. Their communication is excellent as are the glasses, the website is very user friendly - what more can I say.

Thumbnail of user kumbad
GB
1 review
0 helpful votes
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June 19th, 2017

I have shopped with different brands for prescription glasses over the years and I've got to say Perfect Glasses tops them all. Super fast delivery and the most competitive prices online, I am more than happy with their service.

Thumbnail of user francescop3
New Jersey
1 review
0 helpful votes
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August 27th, 2014

Prescription was correct. The frame is very light and fit me very well. I had tried progressive lenses from those so-called professional optical shops before, and all of them were much more expensive and failed, but the ones from perfectglasses worked out really well for me. They may be able to make the frame look to be of better quality.

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Value
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Thumbnail of user maciec2
New Jersey
1 review
0 helpful votes
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August 2nd, 2014

The glasses arrived within 2 weeks of of placing the order, they arrived neatly packed and I had received a text from them on the day of delivery confirming a time slot so, I did not have to wait in all day nor did I have to call them as the regular text updates kept me posted on the progress of the order. All in all it was a good experience dealing with these folks. I will suggest this website, if you are looking for quality glasses at a very low price.

Thumbnail of user nicolas393
GB
1 review
1 helpful vote
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February 8th, 2018

Really pleased with my new glasses. I've always bought from my high street optician but wanted to give ordering online a go and glad I did. The glasses are great quality and were a great price. They arrived on time, well packaged and matched what I expected from the website. Thank you Perfect Glasses!

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Value
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Thumbnail of user chriss193
Australia
1 review
0 helpful votes
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August 20th, 2014

What's not to like? Inexpensive glasses delivered in a reasonable time frame.
Great lookers! Fit right! Exact amount tinting, lens cleans easy! Case and fiber cloth beautiful, stylish, and looking Mod, not cheap but not overly ornate! Crisp viewing inc. Peripheral areas, monitored by staff to obtain correct prescription for your Lens!
Really good deal, had 2 mos. Now! Hope they last

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Value
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Quality
Thumbnail of user jamesg89
GB
1 review
5 helpful votes
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July 1st, 2014

I asked for a refund on the same day of my order after reading poor reviews. I got through an Indian sounding chap called 'Francis'... right.

I was promised a refund within 3 working days. It's now been 10, no goods delivered and being given a run around. I've filed a chargeback with my bank, avoid these scammers

Thumbnail of user janeg19
New Jersey
1 review
0 helpful votes
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August 11th, 2014

"I don't even recall when I began using perfectglasses.--it has been years for sure. I generally wear contacts, with of course, back up glasses. I prefer glasses when I am on the computer and when I am going to sit and read for pleasure for extended periods of time.

Perfectglasses is fantastic! Once you have your RX, (even without one to look) go to their website-upload a picture of yourself and begin ""trying on"" glasses. It will blow you away the selection of frames available---any kind you want----I have glasses for everything you can think of, because they are so CHEAP! My optometrist is also a gem. She writes individual prescriptions for me and labels them: computer, reading, contacts, progressive... etc., etc..."

Thumbnail of user alexb2
GB
2 reviews
5 helpful votes
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May 25th, 2010

An absolute waste of time and most likely a con website! I ordered some prescription sunglasses that i was told would be with me in 3-5 working days, After many phone calls and e-mails and 3 months of waiting I have still not recieved my sun glasses or my money back although i requested it on many occasions. I would suggest everyone stay well away from this website!

Thumbnail of user sarar2
GB
1 review
4 helpful votes
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August 16th, 2011

Don't use them! The workmanship is rubbish and the customer service is non-existent. If you have ordered and want to return items get them sent signed for and keep the receipt! Then escalate a claim through paypal - it seems to be the only way to get your money back; that's what I did.

Thumbnail of user kellyp34
GB
1 review
5 helpful votes
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March 28th, 2015

Recieved glasses with broken arm, ignored my emails, Facebook message and fobbed me off on phone saying they would get manager to call me, never it.
When to PayPal to get money back only £19 but wanted me to return to India on recorded delivery at my own costs £13.40!
Company is cheap, con artist whom I shall not be recommending to any one!

Thumbnail of user ajw12
GB
1 review
0 helpful votes
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June 16th, 2017

The service and quality from Perfect Glasses is outstanding for an online service. Polite staff, excellent choices, and fantastic quality products and rock bottom prices. My Walden Electra's are my new favourite thing.

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Value
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Quality
Thumbnail of user corinneh8
GB
1 review
0 helpful votes
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March 7th, 2017

These glasses are perfect. Only need them for around the house or when I'm not using my contact lenses. They were a great price and look more expensive than they are. I've had a lot of compliments about them. Service was really easy and quicker than ordering from my usual opticians. I was worried about ordering something I couldn't try on but it was fine. Highly recommend this company.

Thumbnail of user victoriaf19
GB
1 review
0 helpful votes
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May 25th, 2017

I found the 'Try On' option on the website to be incredibly helpful as there are 1000's of frame choices. With prices starting from as little as £9 and options from designers such as Hugo Boss and Gucci the only problem I had was choosing a pair. Delivery was quick and the text updates were very helpful. No problems whatsoever.

Thumbnail of user nicoleo12
GB
1 review
0 helpful votes
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June 2nd, 2016

Very slow service. Email a week in to my order saying my prescription wasn't correct and it would cost an extra £12. Paid the £12. Glasses arrived 3 weeks later. They look nothing like the glasses I ordered. However, prescription is spot on and I don't know where else you can get prescription sunglasses this cheap.

Thumbnail of user nicholass21
GB
4 reviews
7 helpful votes
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March 12th, 2014

Poor quality, slow service, poor communication and 2.5 months and still no refund from "No Quibble" Guarantee!

I ordered a pair of glasses on 25th November 2013. They were delivered in January and the lens were not properly fitted. Returned within a week. 2.5 months later and despite numerous calls and emails, I am still awaiting a full refund under the prominent "No Quibble" guarantee!
I did eventually (late Feb 14) received a partial refund which had PayPal charges deducted from the amount which was already less than the amount paid.
Don't use this poor service.
You can do far better and unless your transaction and prescription are simple, the hassle is not worth it!

Thumbnail of user amandag24
New Jersey
1 review
0 helpful votes
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August 12th, 2014

"Pros: I can't believe this is real! The £40 lenses on these glasses match my £190 lenses. I couldn't decide on which sunglasses to buy; at this price, I bought them all.

Cons: I wish you guys carried extra large thick circular frames. I'd really love a pair!"

Thumbnail of user leahr3
New Jersey
1 review
0 helpful votes
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August 6th, 2014

Perfectglasses.co.uk is so wonderful! I am loving my new glasses!"
I took advantage of the 50% off and ordered for a pair of police sunglasses for only £46 with all the free coatings and lenses. I was obviously sceptical about ordering from an online store with no one there to tell me what I needed. I called the optometrist and asked for my most recent measurements. Jumped on line and plugged in the details. It took about an hour after searching for the right size, shape, colour etc. I was happy to see they arrived today (6 days) and more happy to see the perfect pair of glasses. My left eye has a huge difference between the right eyes and the other places make me pay extra to have it thinned down. The difference is about a thickness of 2 business cards. Hardly noticeable. 99% the same as £250 the pair. BOO YAHHH
I am going to order more for myself and my family!

Thumbnail of user nigelg5
GB
1 review
0 helpful votes
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September 19th, 2015

I have used this company twice now and have received outstanding service from them, they have always been extremely helpful with their advice and delivery has always been very fast. The website it extremely easy to use and with the added feature of using a credit card to measure the distance between your eyes is a lot easier than trying to do it yourself with a ruler.
I highly recommend this company

Thumbnail of user lizil
GB
1 review
0 helpful votes
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February 23rd, 2017

I've bought glasses from quite a few online retailers in the past and I was really impressed with this site. The service is really quick and they put a lot of information about the sizing of the frames onsite - this is important to me as I often struggle to get glasses to fit. The frames turned up looking exactly like they did in the photo and they're really high quality despite the price being very low.

Thumbnail of user gwenir
GB
1 review
0 helpful votes
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August 8th, 2017

I love Perfect Glasses! I have some Boss Orange prescription sunglasses and could not recommend them enough. They came in good, sturdy packaging and the frames are beautiful. I love the look of the glasses on and being able to see properly through sunglasses was great! Excellent quality for price with an excellent range on the website.

Thumbnail of user eleanorp2
France
1 review
0 helpful votes
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August 13th, 2014

My last order included two pair of sunglasses. Both are progressive. I continue to be impressed with the quality and accuracy of the progressive lenses. I have ordered eight pair in two years and wear seven on a regular basis. I recommend noting your favorite frame width and also ordering progressive sunglasses, they are great for summers.

Thumbnail of user daves104
Netherlands
1 review
0 helpful votes
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August 6th, 2014

I would be last person to recommend buying glasses online.
Was not sure how buying glasses online really works, I did like the frame on this website for 50% Off. I called the customer support and placed an order over the phone. The asked to me email the prescription copy as I could not understand what was written on that. After 5 days I received the glasses, I was delighted that I was able to see through them clearly and it cost me less than £20. I do not remember buying glasses for less than £100 from my optician. I have already recommended perfectglasses and guess where all my purchases will be from, in the future!

Thumbnail of user garyt47
GB
1 review
0 helpful votes
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October 17th, 2015

I am very pleased with my glasses ordered for Perfect Glasses they fit well and are as described gone are the days of getting them from my opticians and there prices when you can have branded glasses or un branded at a fraction off the prices in store.

They even come with the coatings that opticians like to charge extra for.
10/10 to Perfect Glasses.

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From the business

At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!

Business History

At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!

It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!

Company Representative

Thumbnail of user retaild
Shawn K.
Manager - Compliance

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