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PerfectGlasses.co.uk has a rating of 4.0 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectGlasses.co.uk most frequently mention customer service, high street, and prescription sunglasses. PerfectGlasses.co.uk ranks 15th among Eyeglasses sites.
I needed bifocal reading glasses only for work and these were easy to order and very competitively priced. Delivery takes a while and I wish I had seen an option for the glass arms to have sprung hinges as they would be better if they gripped my head more. The product in every other way meets my expectations.
Summary: Okay... but be very careful! Little bit dodgy. I got what I ordered after three weeks. They take an incredibly long time to deliver glasses. Also, don't give them your main email because they appear to either sell your email to other vision companies, or use their sister websites to spam you. You can expect to get several emails a week from a range of companies after signing up, even if you didn't request it.
The worst company I have experienced.
I ordered a pair of spectacle from Perfect Glasses to replace a pair that got broken.
I choose the frames and used the same prescription as for the broken pair which gave me excellent vision.
How disappointed I was when I received the new pair which took an age to arrive.
Frankly they were not fit for purpose and my vision was totally different from the pair they were meant to replace.
I contacted Perfect Glasses and they said I should return them so that their laboratory could check the prescription.
Weeks went by and I heard nothing despite several emails until I got one saying that they were as per my prescription and would be returned to me.
I disputed this and said there was no point returning them as they were useless to me and asked for a full refund.
This they refused only offering to refund the cost of the frames and not the lenses which are the expensive part.
Next they said they would remake them to rule out a lens fault!
This would suggest that despite them supposedly having been checked by their "laboratory", they did not have clue as to whether they had been correctly made or not.
I am still in dispute with Perfect Glasses, but I will never buy spectacles online again and urge anyone reading this never to use Perfect Glasses.
Terrible company who just steal your cash and deliver crap IF your lucky that is... I ordered reading glasses and received the wrong prescription in return, they were sent right back to refund under their alleged No Quibble Refund option - ha what a joke that is total scam organisation based from a house in London, and a call centre in bloody India to make this bunch of thieves look like a big boy outfit - my guess is they are India based, the pool third world copy lenses and plastic knock off frames are NOT right, I have asked for a refund via them and now Paypal and have today reported this scamboy outfit to trading standards in London because IF this is a legit business UK based, then they should be bloody ashamed of themselves
Recently I was sent a gorgeous pair of Esprit sunglasses from Perfect Glasses, and I want to share with you my thoughts about these gorgeous glasses. Firstly, Perfect Glasses have a pretty awesome website. I really love the feature 'Try On' which involves you uploading a photo of yourself and then using it to see how each pair of glasses looks on your face.
Once your photo is uploaded you can use the same one for all the various glasses and sunglasses. It allows you to get an idea of shape, style and whether they suit your overall image. There are also different selection criteria at the top, such as men/women, prescription sunglasses or new arrivals. This makes your search easier because you can narrow down your options to find your perfect pair of glasses.
These are currently £90 (RRP £180) and they are simply gorgeous! I love how they're reminiscent of 1950's style; they have such a lovely vintage edge to them yet they're also really high quality - I can't imagine them being very easily damaged, plus they come complete with a sturdy case and polishing cloth. Mine arrived within a few days of placing an order and they were well packaged.
I'm just so in love with them and I can see them working with all kinds of outfits, from day to night as well as special occasions such as weddings.
Edit
I am one happy camper - can't say enough about the service and the SPEED at which you get your glasses. I BROKE my PC glasses about 7 to 10 days ago--I immediately got on line and ordered another pair... they arrived today! HAPPY HAPPY!
Wrong glasses, wrong lenses, they would not give me a return address in the UK, only a holding warehouse in Slough where they pretend to ship the faulty goods back to India,
They ignore any emails and phone calls, and their no quibble guarantee is worthless.
I am really happy with my glasses. It was easy to order online, and there was a huge choice of frames to choose from. My glasses look good, the prescription is correct and it was at a good price.
I found the whole process easy and lots to choose from. I would recommend them if you're looking to order glasses online. You can even measure yourself and see them on you using your camera.
Having returned glasses on "home trial" recorded delivery on 28th April, have had to fight to get refund which was finally recieved 2/7/14! I had emailed customer services at least 8 times who kept apologising and making false promises. Likewise there 0845 customer service number (which is in India!) also with false assurances day after day! The offer of cheap glasses is tempting but the service is abysmal and I would recommend that you DONT GO TO PERFECTGLASSES
The glasses came after 9 working days. I was advised to wait 3-5 working days but I can handle that. Here's the hmmm bit... As soon as I placed the order I received an email with the following...
"We have received an update from our laboratory informing us that we have received your order for a pair of rimless glasses for distance use.
As you have selected standard lenses our laboratory has suggested you to upgrade the lenses to polycarbonate (unbreakable) lens.
These lenses are recommended for rimless glasses and come with a year's replacement warranty however there is an additional charge of £25.00 to upgrade the lenses as advertised on our website.
As an exception our laboratory has offered a discount and have advised that we can upgrade the lenses to polycarbonate at a minimum cost of £20.00 for the prescription updated online.
We request you to please reply to this email with an authorization to upgrade the lenses so that we can send you an invoice for the additional charge and process your order with polycarbonate lenses".
My god, the trouble I had to say NO! I pointed out the laboratory must have been very lack that Saturday, to read and send my order back so quick. Sounds like a bit of hard sell to me.
They did phone me and say - no problem, I can have the ones I ordered (then into soft sell) - they were just trying to help!
Stick to your guns!
The Glasses are okay, they are what I expected, and are of a quality I imagined considering the price I paid.
Delivery was advised by text and email and glasses delivered on time.
Very happy with my sunglasses! I love how they look and I love how sturdy they feel. I am also impressed with the website and love the 'try it on' feature. Very impressed
Perfectly packaged, wonderfully priced and just what I wanted. I now won't shop anywhere else for my glasses. The website is so simple to use and I've recommended to so many friends. Just great!
Having used this company in the past, I knew they were always, always slower to despatch products than they claim, but I was prepared for that. I was not prepared for the nightmare of receiving a pair of completely smashed to pieces glasses in the post and the ridiculous 'customer service' I experienced afterwards. I could be here all night if I told you the amount of Live Chats, telephone calls (mostly unanswered) and emails I have had to send to deal with this problem. First they wanted me to send the smashed glasses back, recorded delivery, at my own expense, before they would even release a new pair. I refused and eventually they gave in. I was promised the new glasses would be despatched on a set date. They were not. Then when they were despatched, they were sent by a SLOWER delivery method than the first pair so I will be waiting nearly 2 further weeks for these. They are rude (suggesting initially it was MY fault for not paying £25 for their unbreakable lenses), don't seem to listen to a word you say, and simply do not care about customer satisfaction. This is, needless to say, the last time I will ever use them, I don't care how cheap they are. If you read this review and still choose to buy from them, don't say you weren't warned. Look how many other negative reviews there are. Don't. Use. This. Company.
Perfect Glasses offer cheap prescription glasses with plenty of high end options as well as the cheaper end too. I will definitely buy from them again.
Always used this site for my glasses, so reliable, easy to contact always helpful and friendly. Fantastic choice of glasses, speedy delivery and always happy with every pair I've purchased.
After two emails and two calls still no response about returns address. Have left it to PayPal to try to sort it for me.
Worst service Ive ever experienced.
Love the vast choice of frames that you get. Plus you can turn normal frames into sunglasses. Fast service & helpful customer service with any questions you have answered.
The site is easy to use and there is a large selection of frames although I would like more dramatic colours! If you wish to ask a question, the team are extreemely helpful.
I was very impressed with the service from perfect glasses. Quick, efficient and easy and the quality of the products was excellent. There was also a massive range at great prices.
I was looking for a pair of glasses as a spare to use at my work. Found Perfect glasses. Large range of selection, just provided my prescription and received a quality product at a good price.
Simple to choose & order, quick delivery & exactly what I wanted!
I would use Perfect Glasses again for my specs & am happy to recommend their service to others
Everything went like it says on the tin but I was not expecting a cool glass case, I have many glasses and to have a difference case for each pair helps me find the ones I want.
Tip for consumers:
look through every thing first
Products used:
Pair of reading glasses
I thought they were reasonably priced. At first I thought the prescription was wrong but I think my eyes just needed to adjust to them.
Overall I am happy with my purchase.
Painless purchase but i used the telephone and one to one contact, cant be bothered following a programmed machine, it worked a lot better and the person i dealt with was a credit to the company.
I found the Perfect Glasses website to have a wide range of glasses and the lenses were good value. The glasses were delivered quickly, I am very pleased with them.
Gain trust and grow your business with customer reviews.
At PerfectGlasses.co.uk, making prescription glasses and sunglasses is our passion. We stock a multitude of styles in frames and are even willing to go out of our way to get you something another opticians’ won’t.
At Perfect Glasses, we supply top-quality prescription glasses with plastic, polycarbonate, and glass lenses. We dispense lenses with extremely strong / complex powers. Our optical laboratory has the largest prescription range of any manufacturer in the country, and supplies one of the UK's leading high street opticians. We can fulfil all your prescription ranges, and we offer a far more extensive choice of advanced lenses, coatings and tints than any other on-line supplier. We are also the only online glasses retailer who can supply prescription glasses with branded Kodak lenses!
Call us on 020 3287 3355 for a quote. You will be pleasantly surprised at how much you can save when you buy your glasses online from us!
At Perfect Glasses we provide an excellent range of high quality prescription glasses and sunglasses. You can literally choose from a collection of over 1000 pairs of glasses for men and women. And yes, buying prescription glasses online is easy. Every optician in the UK is required to give you a copy of your prescription when you go for your eye test. Once you have this, simply choose a pair of prescription glasses from our site, enter your prescription or click it using your smartphone and email it to us. Once you have placed the order for your new glasses online, you can expect to receive them within 7 working days!
It’s simple. Each pair of prescription glasses that we supply is covered by a ‘100% No Quibble Guarantee’. This means that if for any reasons you are not happy with your pair of prescription glasses, designer glasses or prescription sunglasses, you get a FREE Exchange or Full Refund. So go ahead & pick your perfect pair of prescription glasses online today!
Hello Mr. Chris B,
We are sorry to read that you are so unhappy with the service.
I have checked your order and it shows your glasses have been dispatched by yesterday’s consignment as promised by the executive you spoke to on 04th November (glasses will be dispatched in the next 3-5 working days). I also wish to inform you that your glasses have been sent by a 2nd class recorded courier service instead of the standard delivery you selected to ensure that they are delivered to you ASAP.
As the previous pair was damaged in transit we have also upgrade the case to a premium case (Free of Charge) to avoid any issues with the glasses in transit.